Have used NWT at Waterfoot several times and have always been pleased with the service and professionalism. I recently placed a small order with Matt who was brilliant. He was very obliging and his cu... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've used the Waterfoot branch many times now. The level of service is excellent and they've never let me down - last minute deliveries and even unloading the wood and carefully putting it round the b... See more
Company replied
I visited your walkden branch yesterday,and the leval of service was absolutly brilliant. The gentleman who served me was called Scott. He helped me with my purchases and sorted out my delivery... See more
Company replied
Wow, what friendly helpful staff, been to lots of businesses over the years that are good but these guys go above and beyond, nothing is too much trouble for them, very knowledgeable about their prod... See more
Company replied
Company details
- #22 of 70 best companies in Timber merchant
- #10 of 18 best companies in Aggregate supplier
- #29 of 128 best companies in DIY Store
- #12 of 32 best companies in Fence Supply Shop
- #38 of 93 best companies in Hardware Shop
- #74 of 244 best companies in Home improvement shop
About North West Timber Treatments
Written by the company
North West Timber Treatments (NWTT) is a proud, family-owned timber and builders merchant, and the leading independent supplier of timber, decking, and building materials across the North West of England.
With over 30 years of experience, we’ve built a strong reputation for delivering high-quality products, exceptional service, and outstanding value. Whether you're a DIY enthusiast, a professional tradesperson, a contractor, or a local authority, we’re here to support your project—big or small.
All our depots are fully stocked with a wide range of timber and building materials, and our knowledgeable team is always on hand to offer expert advice and friendly service. At NWTT, we’re committed to keeping our prices competitive while maintaining the high standards our customers have come to expect.
Shop fencing Shop decking Shop timber materials Shop monthly offers
Call into one of our NWTT stores today for inspirational ideas, friendly faces and competitive prices. We have everything you need to transform your outdoor space in an instant. Our friendly & knowledgeable team are on hand to help!
Contact info
NWTT House, Lockett Road, South Lancashire Industrial Estate, Wigan, WN4 8DE, Ashton-in-Makerfield, United Kingdom
- 01942 720777
- sales@nwtt.co.uk
- nwtt.co.uk
4.8
Excellent
921 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from North West Timber Treatments
Thank you for your feedback! We're pleased to hear you were happy with the prices, product quality, and affordable delivery. We really appreciate your support and look forward to helping you again!
Delivered on time as usual and friendly…
Delivered on time as usual and friendly service can't ask for anything better
18 March 2025
Reply from North West Timber Treatments
Thank you for the lovely review! We're so glad to hear your delivery arrived on time and that you received friendly service—just how it should be! We really appreciate your continued support.
Rosbothams Skem
Rosbothams Skem:
Staff very helpful.
Happy to exchange timber that was weeping sap, after I bought it.
Good overall experience.
Great to be able to walk round the yard to see exactly what is available.
17 March 2025
Reply from North West Timber Treatments
Thank you for your great feedback! 😊 We're glad you had a positive experience at our Rosbothams / Skelmersdale branch and that the team was able to help with the timber exchange. It's always our goal to make things as easy and transparent as possible—being able to walk the yard really helps! Thanks again for your support!
Reply from North West Timber Treatments
Thank you! We're really glad you found our team helpful. We're always here if you need anything else!
Reply from North West Timber Treatments
Thanks for the great feedback! We're glad everything was spot on with your order—no fuss, just how it should be!
Reply from North West Timber Treatments
Thank you for your review! We're glad you were happy with the service. We appreciate your support and look forward to helping you again!
Easy to deal with
Easy ordering process, reasonable price, delivery to your door, good advice given
21 March 2025
Reply from North West Timber Treatments
Thank you for your kind feedback! We're happy to hear the ordering process was easy, the pricing fair, and that our team could offer helpful advice. We're looking forward to helping you again soon!
Perfect every time
Fencing delivered on time and for a great price. Will definitely be ordering again in the future. Especially since the rest of our fencing is starting to show it's age :)
20 March 2025
Reply from North West Timber Treatments
Thank you for the great review! We're glad to hear your fencing was delivered on time and at a great price. We’ll be ready to help when the rest of that fencing needs replacing — just give us a shout!
Product I required was in stock and…
Product I required was in stock and delivery on my chosen date was exelent and a curtious.
20 March 2025
Reply from North West Timber Treatments
Thank you for your review! We're glad the product you needed was in stock and that your delivery arrived on your chosen date. We really appreciate your support and hope to help again soon!
Reply from North West Timber Treatments
Thanks for the great feedback! We're glad you were happy with the price, product quality, and delivery experience.
We’d love to help you again – thanks for choosing us!
Prices ok but you have to wait for…
Prices ok but you have to wait for delivery. We all expect next day delivery these days.
19 March 2025
Reply from North West Timber Treatments
Hi, thank you for your feedback. We're sorry to hear you are disappointed with our delivery lead times.
As a family-run business, we strive to provide great customer service and a positive experience for everyone, so it's disheartening to receive this feedback.
Upon reviewing your recent online order, we can see that some of the items you purchased required specialist cutting, which can unfortunately extend the dispatch timeframe.
If you choose to order with us again in the future, please don't hesitate to get in touch with us directly beforehand - we'll be happy to advise on lead times and see if we can speed things up for you where possible.
We appreciate your custom and we do hope for a 5 star review next time.
Helpful friendly staff in Walden
Helpful friendly staff in Walkden, including delivery. Brilliant service thanks.
15 April 2025
Unprompted review
Reply from North West Timber Treatments
Thank you for your kind words! We're so pleased to hear you had a great experience with the team in Walkden and that the delivery service met your expectations.
We really appreciate your support – thanks again!
Purchased fence materials with great price, service and quality
Purchased fence panels, posts and paint/treatment in Merseyside, north west timber was recommended to me by a neighbour and I found fantastic service and great quality materials.
Highly recommend if you are looking for materials, cheaper than the more generic big brand stores and better quality. Had to reach out for a replacement for a piece and another was delivered on their next round of deliveries the next day, brilliant service.
10 March 2025
Reply from North West Timber Treatments
Thank you for your amazing review!
We're so glad your neighbour recommended us and that you were pleased with the service and quality of our materials. It's great to hear we could get a replacement out to you quickly too.
We really appreciate the recommendation and look forward to helping with your next project!
Deliverd on time no problems
10 March 2025
Reply from North West Timber Treatments
Thank you for your review! We're glad everything was delivered on time and without any issues. We appreciate your support and hope to serve you again soon!
Reply from North West Timber Treatments
Thank you for your feedback! We're glad to hear you were happy with the product, price, and delivery service. We really appreciate your support and look forward to helping you again!
Great service
Easy, simple purchase and great quality fence panels. Got delivered on time and everything was excellent!
6 March 2025
Reply from North West Timber Treatments
Thank you for your fantastic review! We're so pleased to hear the whole process was smooth and that you're happy with the quality of the fence panels. Great to know everything arrived on time too!
Ordered on line
Ordered on line. Selected delivery date. Delivered right to the place I asked for by the delivery team. Very polite.
6 March 2025
Reply from North West Timber Treatments
Thank you for your lovely feedback! We're glad the ordering and delivery process went smoothly and that our team delivered exactly as requested. We'll be sure to pass on your kind words to the delivery team!
Very helpful team
14 March 2025
Reply from North West Timber Treatments
Thank you for your kind words! We're really glad to hear you found the team helpful. We appreciate your support and are always here if you need anything!
Reply from North West Timber Treatments
Thank you for your review! We're glad to hear you found our products to be great value for money and good quality. We appreciate your support and look forward to serving you again!
Reply from North West Timber Treatments
Thank you for the great feedback! We're happy to hear you found the ordering process easy, the product range well-stocked, and the delivery service excellent. We really appreciate your support!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.