Oakmans Estate Agents Reviews 478

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 406 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and positive attitude, making interactions pleasant and efficient. The service provided is frequently highlighted as excellent, with many people appreciating the personalized and supportive approach throughout their property journey. Reviewers are particularly impressed with the quick response times and the smooth user experience, often noting how the team goes above and beyond to ensure a stress-free process. However, some people were dissatisfied with the management's attitude when issues arose, describing it as dismissive and unhelpful. A few other people also felt that communication was lacking at times, leading to delays and unanswered queries regarding maintenance or property surveys. There were also isolated reports of unprofessional conduct from contractors and a perceived lack of care for renters' concerns.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their professionalism, helpfulness,... See more

Service

People report positive experiences with service. Many customers praise the efficiency and professionalism of... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently report that the team is... See more

User experience

Consumers find the user experience to be positive. Many reviewers highlight the clarity and ease of the... See more

Response time

Reviewers highlight positive aspects of response time. Many customers praise the quick responses from staff,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My house sale has just gone through thanks to the Oakmans Northfield team. Charlee Evans valued my house and explained what would be happening next. Bill Fan and Dominic Smith did a wonderful job... See more

Company replied

Rated 5 out of 5 stars

From start to finish, Oakmans were superb. We had trouble with selling our property through a different agent, switched to Oakmans and sold within a month. Their sales progression team were excellent,... See more

Company replied

Rated 5 out of 5 stars

Lisa the mortgage advisor was exceptional from start to finish. Throughout the whole process she was there to answer any of my questions or concerns. Purchasing a property is extremely stressful howev... See more

Company replied

Rated 5 out of 5 stars

​Ayva, a new intern at Oakman, was my point of contact for the last few weeks. Despite being new, she handled everything with the confidence of a professional. ​Her use of soft diplomacy was remarkab... See more


Company details

  1. Estate Agent

Written by the company

Are you searching for the best local estate and lettings agents in Birmingham or Solihull? Look no further! We specialise in sales, lettings, and property management. Ranked No.1 in most areas according to Rightmove, with over 70k followers on social media to give your property maximum exposure. We have dedicated teams in every department, each with their own speciality, to provide you with a personalised and stress-free experience when dealing with your property.


Contact info

4.8

Excellent

TrustScore 5 out of 5

478 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 83% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service from Sue at Oakmans

Sue went above and beyond as my estate agent and I can’t recommend her enough! She was professional, kind and trustworthy!

5 November 2025
Unprompted review
Oakmans Estate Agents logo

Reply from Oakmans Estate Agents

Thank you for your lovely review, Lucy! We’re thrilled to hear Sue went above and beyond - she’ll be so pleased to know her professionalism and care stood out.

Rated 5 out of 5 stars

First Class Service

I recently had a viewing for a property with Oakmans Estates Agents and they provided comprehensively high quality service. My initial enquiry about the viewing was responded to swiftly by Lewis Coke who always has a friendly attitude and followed up as promised with a reminder a couple of days before.

The viewing was coordinated by Sophie Hillyard. Her enthusiasm, patience and knowledge made it a great experience. The pace of the visit reassured you that you were in the company of someone who was committed to supporting you to find the right property. There was a follow up phone call to inquire about how I felt about the property too.

The interactions with Lewis and Sophie made it clear that Oakmans cares about its customers.

Thank you.

1 November 2025
Unprompted review
Oakmans Estate Agents logo

Reply from Oakmans Estate Agents

Hi Jake, thank you for taking the time to share such wonderful feedback. We’re delighted to hear Lewis and Sophie made the whole experience smooth, personal, and reassuring. Your kind words will be passed on to the team.

Rated 4 out of 5 stars

Very receptive and helpful

Very receptive and helpful. They’re friendly and supportive of all our decisions and have been with us in every step of the journey. Lovely staff and great atmosphere.

3 November 2025
Unprompted review
Oakmans Estate Agents logo

Reply from Oakmans Estate Agents

Thank you for your feedback, Rebecca! We’re so pleased to hear the team were receptive and helpful throughout your experience.

Rated 5 out of 5 stars

Effective

Cheerful staff, very helpful and efficient care

1 November 2025
Unprompted review
Oakmans Estate Agents logo

Reply from Oakmans Estate Agents

Thanks, Joel! We’re pleased to hear you found our team cheerful, efficient, and helpful.

Rated 5 out of 5 stars

Very dedicated and enthusiastic team of…

Very dedicated and enthusiastic team of professionals. They really try to do an extra mile for you, Jilly, Sophie and Lauren were wonderful, thank you all. Bea

30 October 2025
Unprompted review
Oakmans Estate Agents logo

Reply from Oakmans Estate Agents

Hi Bea, thank you for your review! We’re so happy to hear Jilly, Sophie, and Lauren went the extra mile for you - we truly appreciate your kind words.

Rated 5 out of 5 stars

Lesley was fantastic

Lesley was fantastic, communicating effectively and supporting a smoother journey.

31 October 2025
Unprompted review
Oakmans Estate Agents logo

Reply from Oakmans Estate Agents

Hi, thank you for your feedback We’re delighted to hear Lesley provided great communication and made the process smoother for you.

Rated 5 out of 5 stars

Really smooth process so far and the…

Really smooth process so far and the team are positive and supportive

31 October 2025
Unprompted review
Oakmans Estate Agents logo

Reply from Oakmans Estate Agents

Hi Nicola, thank you for your review! It’s wonderful to hear the team have been positive and supportive - we’re glad everything is running smoothly.

Rated 5 out of 5 stars

Purchase Of Our Home

We cannot thank Oakmans enough for all the help and support offered throughout our home buying experience.
Our sales progressor Lesley has kept me sane through every step, honestly would of been lost without her.
Staff are polite and friendly and always respond to emails and calls as soon as they are able.
Thank you again to Alexandra and the team at Oakmans.

31 October 2025
Unprompted review
Oakmans Estate Agents logo

Reply from Oakmans Estate Agents

Thank you so much for your lovely feedback, Lorna! We’re thrilled to hear Lesley and Alexandra supported you through every step of your home purchase. We will pass on your compliments to the team!

Rated 5 out of 5 stars

Jilly is amazing

Jilly completed my valuation today, she was so friendly and made me feel at ease. She was professional but also made the experience personal and I felt valued and listened to. Jilly explained the process fully and I’m happy to be moving forward with the sale of my house. Highly recommended!!

30 October 2025
Unprompted review
Oakmans Estate Agents logo

Reply from Oakmans Estate Agents

Hi Danielle, thank you for sharing such lovely feedback! We’re so glad Jilly made you feel comfortable and valued during your valuation - we’re delighted to be supporting your sale.

Rated 5 out of 5 stars

Photographs- Bill Fan came to my home…

Photographs- Bill Fan came to my home to take photos as i am renting my home, he came on time and was very good at explaining what was going to happen. He was very friendly and professional. He worked fast and was respectful of our home.

30 October 2025
Unprompted review
Oakmans Estate Agents logo

Reply from Oakmans Estate Agents

Thank you for your feedback, Ms Brown! We’re pleased to hear Bill was friendly, professional, and respectful during your photo appointment. We’ll be sure to share your comments with him.

Rated 5 out of 5 stars

Ollie and Greg!

Ollie and Greg!! Icons so helpful

29 October 2025
Unprompted review
Oakmans Estate Agents logo

Reply from Oakmans Estate Agents

Thanks for your review, Matilda! We’re so glad Ollie and Greg were helpful - they’ll be thrilled to know they made a great impression.

Rated 5 out of 5 stars

Friendly staff

Friendly staff
Ollie and greg ❤️

29 October 2025
Unprompted review
Oakmans Estate Agents logo

Reply from Oakmans Estate Agents

Hi Sarah, thank you for your kind words! It’s great to hear Ollie and Greg were so friendly and made your visit a positive one.

Rated 5 out of 5 stars

Very helpful and friendly staff

Very helpful and friendly staff. Answered all our questions. Were able to view all the houses we wanted.
Olly and Greg were really nice 😁

29 October 2025
Unprompted review
Oakmans Estate Agents logo

Reply from Oakmans Estate Agents

Thank you, Lucy! We’re really pleased you found the staff friendly and helpful - Ollie and Greg will be so happy to hear your feedback.

Rated 5 out of 5 stars

All the staff were really helpful

All the staff were really helpful, which made the experience smoother. Ollie and Greg were fab

29 October 2025
Unprompted review
Oakmans Estate Agents logo

Reply from Oakmans Estate Agents

Hi Eloise, thank you for your feedback! We’re delighted to hear the team were helpful and that Ollie and Greg made your experience so smooth.

Rated 5 out of 5 stars

Great photographer and very professional

The photographer explained what was required and was very professional. I look forward to seeing the photos and videos.

28 October 2025
Unprompted review
Oakmans Estate Agents logo

Reply from Oakmans Estate Agents

Thank you for your review! We’re glad to hear our photographer was professional and clear throughout. We hope you love the finished photos and videos.

Rated 5 out of 5 stars

Great to have Jilly stop by

Great to have Jilly stop by. She answered all my questions and was very professional and friendly.

28 October 2025
Unprompted review
Oakmans Estate Agents logo

Reply from Oakmans Estate Agents

Hi Cynthia, thank you for your lovely feedback! We’re so pleased Jilly was professional, friendly, and able to answer all your questions.

Rated 5 out of 5 stars

Everyone who we met was very helpful…

Everyone who we met was very helpful and kind the houses were close enough for us to be able to see multiple of the houses round the area

27 October 2025
Unprompted review
Oakmans Estate Agents logo

Reply from Oakmans Estate Agents

Thanks, Jessica! We’re really happy to hear the team were helpful and made it easy for you to view several houses nearby - we appreciate your kind words.

Rated 5 out of 5 stars

Really helpful

Really helpful, everyone whose helped us was really nice, thank you!!

27 October 2025
Unprompted review
Oakmans Estate Agents logo

Reply from Oakmans Estate Agents

Thank you, Amy! We’re so glad to hear you found the team helpful and friendly.

Rated 5 out of 5 stars

The people showing us around were kind…

The people showing us around were kind and funny. Very welcoming and 100% honest

27 October 2025
Unprompted review
Oakmans Estate Agents logo

Reply from Oakmans Estate Agents

Hi Abi, thank you for your lovely review! We’re really pleased to hear the team were welcoming and made the experience enjoyable.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look