Have been using Ocean World since they started. Pleasure to deal with. There knowledge is exceptional, only have to tell them my basic requirements and they come back with options. Nothing is too much... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have been using this company for many years and all members of staff never fail to give superb service. Having mislaid my paperwork, I only had to ask and copies were sent within 24 hours and that... See more
Company replied
Some friends were discussing cruises with us recently and recommended that we contact Carrie at Ocean World Travel. My wife and I have never been on a cruise before. Carrie was personable and friend... See more
Company replied
Once again a First Class service from Kerry. She always manages to handle whatever requirements we throw at her with good humour and efficiency, resulting in memorable holidays every time. We have use... See more
Company replied
Company details
- #5 of 53 best companies in Cruise Travel Agency
- #6 of 37 best companies in Cruise agency
- #3 of 45 best companies in Tour Agent
- #11 of 206 best companies in Travel agent
- #6 of 101 best companies in Travel deals
About Ocean World Travel
Written by the company
30+ Years
Cruise & Travel Experts
ABTA Bonded
100% Financial Protection
Personal Touch
Online, Phone & In-Store
Crafting Extraordinary Journeys Since 1995
Founded by Michele Dance over 30 years ago, Ocean World Travel has grown into one of the UK's most trusted independent cruise specialists and full-service travel agencies.
We don't just book holidays—we handcraft effortless experiences. Whether you're planning a luxury voyage, an expedition cruise, or a bespoke getaway, our hand-picked team takes care of every detail to secure the best prices and perks for you.
Our retail branch in Chandler's Ford, Hampshire
Proud Partners With Leading Cruise Lines
P&O Cruises • Cunard • Fred. Olsen • Royal Caribbean • Celebrity Cruises • & many more
Planning Your Next Voyage?
Give us a call, pop online, or drop into our Chandler's Ford or Wickham shops
CALL 02380 714 790 • OCEANWORLDTRAVEL.COM • SHOPS IN CHANDLER'S FORD & WICKHAM
Exclusive Cruise Offers
We Discount ALL Cruises!
Book your next voyage with Ocean World Travel and enjoy guaranteed savings across all major cruise lines.
Complimentary Champagne & Chocolates
Enjoy a special touch on us for selected sailings departing directly from Southampton!
CALL TODAY TO CLAIM YOUR DISCOUNT & SPECIAL PERKS
Contact info
132 Winchester Road, SO53 2DS, Chandler's Ford, United Kingdom
- 02380714790
- sales@oceanworldtravel.com
- oceanworldtravel.com
5.0
Excellent
763 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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Amazing customer service
Michele - so friendly and helpful with our cruise booking. Amazing customer service
30 June 2026
Reply from Ocean World Travel
Thank you for your lovely review! We're delighted to hear Michele provided such friendly and helpful service while booking your cruise. We'll be sure to pass on your kind words. We hope you have a fantastic holiday!
Carrie Purnell of OWT went above and…
Carrie Purnell of OWT went above and beyond in helping us find details of a cruise/stay holiday in South America. As always, the service from OWT is extremely helpful and knowledgeable about all aspects of cruising holidays. Highly recommended
29 June 2026
Unprompted review
Reply from Ocean World Travel
Thank you for your lovely review! We're so pleased Carrie was able to help you find the perfect South America cruise and stay holiday. Your kind words and recommendation mean a great deal to us. We hope you have an amazing trip!
Consistently great experience...
Once again a First Class service from Kerry. She always manages to handle whatever requirements we throw at her with good humour and efficiency, resulting in memorable holidays every time. We have used OWT for 8 years now and wouldn't go anywhere else!
29 June 2026
Reply from Ocean World Travel
Thank you so much for your wonderful review and for your continued support over the past 8 years! We're delighted to hear that Kerry consistently provides the friendly, efficient service you've come to expect. Your loyalty means the world to us, and we look forward to helping you create many more memorable holidays in the years to come.
Reply from Ocean World Travel
Thank you for your review! We're delighted to hear you found our service professional. We really appreciate your feedback and look forward to helping you with your next cruise.
Excellent communication and…
Excellent communication and delivery,initiated via live chat
29 June 2026
Reply from Ocean World Travel
Thank you for your lovely review! We're delighted to hear you received excellent communication and service from start to finish. We look forward to assisting you again with your next cruise.
First time I have booked with OWT
First time I have booked with OWT. First class experience from all staff especially Kerry.
Without doubt they will be the first travel company I will contact to arrange future cruises. OWT clearly have excellent relationships with cruise providers.
29 June 2026
Reply from Ocean World Travel
Thank you so much for your wonderful review! We're delighted to hear your first booking with Ocean World Travel was a first-class experience, and we'll be sure to pass your kind words on to Kerry. It means a great deal to know we'll be your first choice for future cruises, and we look forward to helping you plan many more unforgettable holidays.
Reply from Ocean World Travel
Thank you for your wonderful review! We're delighted to hear you've received excellent service. Your kind words mean a lot to our team, and we look forward to helping you with your next cruise.
Reply from Ocean World Travel
Thank you so much for your kind words! We're thrilled to hear you've consistently received exceptional service. Your recommendation means a great deal to us, and we look forward to helping you plan many more wonderful holidays.
Kerry was very helpful and friendly…
Kerry was very helpful and friendly when i phoned to get a quote for a cruise. She phoned me back quickly after finding out further details and I was happy to book
26 June 2026
Reply from Ocean World Travel
Thank you for your lovely review! We're delighted to hear that Kerry provided such friendly and helpful service and was able to find the perfect cruise for you. We'll be sure to pass on your kind words, and we look forward to helping you plan your next adventure!
Everything
Everything, the staff member Ryan is so helpful and a true travel professional I can’t praise him enough.
19 June 2026
Reply from Ocean World Travel
Thank you so much for your wonderful review! We're delighted to hear about your positive experience with Ryan. He'll be thrilled to know his helpful and professional service made such an impression. We truly appreciate your kind words and look forward to helping you plan many more fantastic holidays in the future!
Will use again
First time using them , very pleasant staff , managed to get us what we wanted .
25 June 2026
Reply from Ocean World Travel
Thank you for your lovely review! We're so pleased we could help you find exactly what you were looking for. We look forward to helping you book your next adventure!
I was referred to Ocean World Travel by…
I was referred to Ocean World Travel by someone I met on a cruise so thought I would give them a try. I was not disappointed. Great service.
17 June 2026
Reply from Ocean World Travel
Thank you for giving Ocean World Travel a try based on a recommendation! We're delighted to hear that your experience lived up to your expectations. Referrals from satisfied traveler's mean so much to us, and we're grateful you chose to trust us with your travel plans. We appreciate your kind words about our service and look forward to helping you plan many more memorable vacations in the future!
booking made simple and easy
16 June 2026
Reply from Ocean World Travel
Thank you for your kind feedback! We're really pleased to hear that you found the booking process simple and easy. Making travel planning as smooth and stress-free as possible is exactly what we aim for. We appreciate you choosing Ocean World Travel and look forward to helping you with your next holiday!
The company looks after everything a…
The company looks after everything a through and professional manner as always top notch 22/6/26
22 June 2026
Reply from Ocean World Travel
Thank you for your kind review and continued support! We're delighted to hear that you feel everything is taken care of in a thorough and professional manner, and that our service remains consistently top notch for you. We really appreciate you choosing Ocean World Travel and look forward to assisting you again in the future!
Carrie and the team are always very…
Carrie and the team are always very helpful. Nothing's too much trouble.
24 June 2026
Unprompted review
Reply from Ocean World Travel
Thank you for your lovely feedback! We're so pleased to hear that Carrie and the team have been consistently helpful and that nothing has been too much trouble. We really appreciate your kind words and your continued support of Ocean World Travel, and we look forward to helping you again soon!
Reply from Ocean World Travel
Thank you for your kind review! We're so pleased to hear that you had an easy booking experience and found our team to be very knowledgeable. We really appreciate your feedback and look forward to helping you plan your next trip with Ocean World Travel!
Efficient but with that personal touch
I have used Ocean World Travel for many years to book my cruises. They are local, friendly and give you that personal touch that you don’t get booking direct or with large agencies. Use them with confidence
16 June 2026
Reply from Ocean World Travel
Thank you for your lovely and thoughtful review, and for your continued loyalty over the years! We're delighted to hear that you find our service both efficient and personal, and that our local, friendly approach makes a difference compared to booking elsewhere. Your recommendation means a great deal to us, and we look forward to helping you with many more cruises in the future.
Perfect, couldn't ask for more.
Ocean World Travel and all it's staff always go above and beyond to exceed our expectations. They have always been friendly, helpful and professional. We would never choose to book with any other than Ocean World Travel for every aspect of cruise booking. Huge thanks to all at Ocean World Travel.
23 June 2026
Unprompted review
Reply from Ocean World Travel
Thank you so much for your incredibly kind words! It means the world to all of us to know that we've consistently exceeded your expectations.
Providing friendly, helpful, and professional service is at the heart of everything we do, so it's wonderful to hear that this has made such a positive difference to your booking experience. Your loyalty and confidence in choosing Ocean World Travel for every cruise booking is the highest compliment we could receive.
We'll be sure to share your lovely feedback with the whole team, who will be thrilled to know their hard work is appreciated. Thank you once again for your support, and we can't wait to help you plan your next unforgettable cruise adventure!
Warmest wishes,
The Ocean World Travel Team
Good cabin
Good cabin. Good price. So that's Christmas 2027 on Borealis sorted. Thanks Carrie. New year's Eve fireworks in Funchal, Madeira take some beating and, yes, I have seen Sydney
16 June 2026
Reply from Ocean World Travel
Thank you for your lovely review!
We’re delighted to hear you’re happy with your cabin and the price, and it’s great to know everything is now sorted for your Christmas 2027 cruise on Borealis. We’re sure that will be a very special sailing.
We’ll also make sure your kind thanks are passed on to Carrie, she’ll be pleased to know she was able to help you. Your comments about New Year’s Eve fireworks in Funchal are spot on, it really is a spectacular place to celebrate, even alongside Sydney!
We truly appreciate your continued support and look forward to helping you again in the future.
The Ocean World Travel Team
Friendly staff, excellent service.
As always an efficient service from friendly knowledgeable staff who make the booking process straight forward.
15 June 2026
Reply from Ocean World Travel
Thank you for your kind review!
We’re delighted to hear that you found our team friendly, knowledgeable, and efficient throughout your booking process. Making things straightforward and stress-free for our customers is exactly what we aim for, so it’s wonderful to know we delivered that for you once again.
We really appreciate your continued support and look forward to helping you with your next cruise booking.
The Ocean World Travel Team
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