Octopus Energy Reviews 

We have been with Octopus Energy for a number of years now and have never had any problems. Indeed when we have had to contact them their customer service is excellent. Recently we had an email advising our outside smart meter required upgrading and there was no need to be available. However our meter is behind locked gates. I replied to the email and advised accordingly. Zamangwane replied promptly advising their engineer would call us before arriving at our home. Zamangwane followed up with an email asking if we required any further assistance prior to closing our query. We would not use anyone else.

Quick response and clear explanation about my payment.

Fantastic customer service overall I had a very positive experience thank you so very much

I was helped very well and was very quickly sorted

Fab sorted out my direct debit problem quickly very happy

First person I spoke to was helpful but couldn’t answer questions I had on ev charger so gave me 0808 1966842 number to ring, although I thought it strange that he could not simply transfer me. Tried number numerous times but told that they had phone problems and ring back in an hour. I did this until the next message saying that they were closed.

Got an instant response from an AI assistant which was helpful. After providing more info they referred me to a specialist team. Sam from that team got back to me within a couple of hours with detailed information which resolved my query.

Friendly staff, no pressure, easy to swap companies. Chloe Barkley thank you.

I got the information that I required without fuss

Customer service was very pleasant and patience with my enquiry.

As always, Octopus customer service is top class. Never any delay, nothing is too much trouble, and very helpful and clear about my options.

Didn't expect a reply at the time I sent the email. Not only I got response back Callum swiftly resolved my request.
Very happy

An estimated electricity bill was received despite having a Smart meter? We are elderly & had we not realised could have paid £583.15 by D/D
instead of £97.35 for a month's electricity!!
The problem was sorted out immediately when we telephoned & revised bill has now been received.
This error should not occur with the introduction of Smart Meters surely??

Moved into a new flat so emailed Octopus about switching from whatever supplier the previous tenant was using. Lisa replied and was friendly, provided all the info I needed, and quickly got me sorted. Pleased with the customer service. :)

Had a query with my Electricity bill rang up had a lovely conversation with Sandiswa and it was sorted within minutes, you cant ask for more. First class.

I was in Designer Outlet in York and was approached by a lovely young man at the Octopus pop up stand.I have had very negative experiences with my current supplier - EoN- but could not be bothered to change.The two gents were so positive and engaging and promised a switch would be straightforward - it was and they were great ! So a big shout out to Ed Hardy and his colleague who was very knowledgable and kindly installed the App for me too - I did not get his name - but you know who you are - many thanks.

The lady on the phone was helpful, web site complicated

Amy was polite, efficient and professional , she updated my account quickly and easily

I had heard of the energy company octopus and I had heard it for quite some time but never thought to investigate, but one day I did and became very interested in their green approach to energy.
I read on and read deeper and found myself preparing to move my account to them. Having done so had a very personal customer support relationship. The head of the team introduced himself to me and his team. The personal touch is very important to me and octopus since I joined have not disappointed me in any way whatsoever there is a constant update of my account and a full explanation of the figures therin.
If that is anything you want to talk about to octopus you may do so with the greatest of these. Recently, I have found ‘Molly’ yes she is one of octopus team members respond to query that I had almost straight away and she will be there to assist me whenever I ask her to do so. There is a friendly and warm approach by octopus team. Have a word with.’ Molly.’

We are having solar panels installed and wanted to change our energy supply to Octopus. Selma D answered our initial enquiries and subsequent questions promptly and clearly and has been very reassuring throughout.