Called today as my 1yr fixed rate dual tariff with Octopus is coming to an end soon. Got clear info on what is on offer at the moment, plus other additional info that will be useful to consider. Many... See more
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Review summary
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Only left Octopus as found a better fixed deal with another well known company. Otherwise had been happy with Octopus's services. Had to chase after 6 weeks though to obtain a refund on accrued mo... See more
Got back from our holiday to find we had no gas as a result of the battery failing in our smart meter. Called at 7.40pm to report problem and by 10pm the same evening a new meter had been fit... See more
We have recently upgraded our solar and needed to set up an export tariff. Throughout the process Kaylin was our point of contact and communication was excellent throughout. Emails responded to within... See more
Company details
- #6 of 42 best companies in Energy supplier
- #3 of 30 best companies in Electric utility company
- #10 of 25 best companies in Fuel supplier
- #12 of 29 best companies in Gas company
- #6 of 35 best companies in Green energy supplier
Contact info
UK House, 164-182 Oxford Street, London , W1D 1NN, London, United Kingdom
- 0808 164 1088
- hello@octopus.energy
- octopus.energy
4.8
Excellent
850k reviews
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I had a concern that my new smart meter…
I had a concern that my new smart meter was not connecting following an earlier call 2 days earlier. Monicque checked the connection following the earlier actions of her colleague Sharon and confirmed now connected and raised a bill. Very friendly efficient and reassuring, excellent service as I would expect from Octopus Energy.
20 August 2026
Electricity isn’t very exciting but it…
Electricity isn’t very exciting but it was a pleasure to discuss it with Nicole who soon had me sorted out. Thank you Octopus, you’re great!
20 August 2026
Aaron was super helpful
Aaron was super helpful! Helped me to get set up with my energy! Thank you!
20 August 2026
I was able to speak to a…
I was able to speak to a person,Maggie,not go on line!
Maggie answered Al my Queries pleasantly and clearly.l thank you. 20th August 2026
20 August 2026
Excellent service from advisor couldn't…
Excellent service from advisor couldn't fault it :)
20 August 2026
My contact at Octopus was Lyra who…
My contact at Octopus was Lyra who handle my issue from first to last keeping me informed throughout the process to ensure the issue was rectified.
Lyra was professional, courteous, knowledgeable and was a pleasure to deal with, keeping me informed throughout.
20 August 2026
Seb was great
Seb was great, answered all the questions in detail and was very efficient, welcoming tone also made the conversation pleasant. Great customer service and all round interaction
20 August 2026
Very informative and helpful
Very informative and helpful
Made the whole experience easy
20 August 2026
Called regards monthly costs increase
Called regards monthly costs increase. Spoke with customer services, all sorted. Pleasant , understanding and polite .
20 August 2026
Didn’t have to wait long to speak to…
Didn’t have to wait long to speak to someone and the service was great, easy to speak to and friendly service
20 August 2026
Answers questions and replies…
Answers questions and replies promptly. Solved problem immediately.
20 August 2026
Energy Prices are a Con
Customer Service Agent I spoke to was brilliant, 10 out of 10 to her. Unfortunately the cost of energy is ridiculous. To be told that the energy companies have no control over this is absolute nonsense. If conflict in the Middle East is the cause then take it up with the perpetrators, why should I pay for another person's mistakes. The energy companies are scamming us.
20 August 2026
Excellent company
Excellent company. Excellent customer services. Back to how it used to be a long time ago when just one phone call would get you through to a real person that could take care of the issue without being passed from pillar to post!
20 August 2026
Excellent as always.
Excellent as always. I wanted a new account linked in to my customer portal and a direct debit setting up. The whole process was completed in under 10 minutes by someone who actually knew what they were talking about in a UK call centre. Could not have been easier.
20 August 2026
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