Octopus Energy Reviews 

I spoke to really helpful young man on Tuesday 11th August, who said he would action some changes on my account and would email me. He said he would be my point of contact. It’s now Thursday 20th August. He has not since contacted me, there have been no changes and I am non the wiser, so am going to have to ring in again. Not impressed.

I was amazed how quickly i got a response to my email. Nosipho sorted my question within 10 minutes. Great company, great service. Highly recommend

Sam was very helpful and friendly he answered all my queries for me. Cant really say more very happy with service from Sam

I was overpaying for my estimated energy usage and was owed a substantial amount of money back from my account and Natasha sorted my refund out for me and kept in constant communication and updated about everything, the most helpful customer service iv had by far, couldn't be happier, thanks Natasha.

Excellent service from person to whom I spoke to. The problem was sorted and direct debit was restored to original amount.

Yes everything went smoothly as usual with Octopus. I was slightly disappointed as I was given a quote on Monday, which I was deliberating over. When I returned to it, It had disappeared. I contacted Octopus and was told the offer only lasted one day. The new offer they sent me showed the unit cost of electricity had increased slightly.

I have no problems with octopus energy

Sam was very helpful
Thanks

I had a couple of questions regarding my octopus account today and gave them a call, Macie who answered the call dealt with both questions quickly and efficiently. I also
Like that you do not have to choose through a menu of options before speaking to someone.

Your quick & competent handling of my request.

I wrote this to them recently so wanted to share with you too.

Hi Octopus Energy

I just had to write to you to say a big thank you for your service you are amazing! I recommend you wherever I go and when I see alternate salespersons at the supermarkets I just say I'm with Octopus so politely say no.
Everyone these days are so happy to complain I just wanted to give you guys some positive feedback that's all.

Many thanks again

Julie 🙂

I had a monthly fixed gas tariff (July V2) with octopus from July 2025 to July 2026. Despite 13 months of emailing and promises that the 'relevant paperwork' has been filed, I have been charged 45% more than what I actually owe - this is despite octopus admitting that this bill is wrong - (meter numbers and tariff don't match). I have escalated the matter to a formal complaint but for those unable to stand up for themselves this is simply unacceptable customer service. This must be addressed so that it is understood why this happened and how it cannot happen again.

What an absolute joy to deal with Octopus Energy! Not only was the phone answered promptly but Bunnie, the lady I was blessed to be assigned to was extremely pleasant, knew what she was talking about and spoke clear English with no challenging accent that can make such conversations difficult. She dealt with my question with speed and was a great credit to the company. Go Bunnie and go Octopus! Energy bills may be rising but you made it a little less painful!

A big thank you to Ruby for helping me to transfer over to Octopus Energy. The customer service team are amazing and very helpful.

It's always good to speak to a real person in making a customer enquiry - and not being told "you are experiencing long wait times etc. etc." Octopus came through quickly and even played some interesting music for a few seconds while I waited, rather than the usual rubbish.

It was great to be able to talk to a human being rather a chat bott. Sophia was very easy to talk to and knew her product well. She explained everything very clearly Thank you.

Really helpful chap on the phone. Explained things clearly. Whole process to swap to them was handled in one call and was very easy.

I suggest you look at the long list of telephone calls, emails and complaints I have made

Dave was lovely friendly and so helpful. Definitely better than Ai bot. Thank you Dave :)

I made a phone call which was picked up by Harris in which i explained to him why my monthly account for gas and electricity was always in credit. Basically my apartment is only occupied for 9 months a year and my Octopus account is only in respect of my gas boiler. So rather than making requests for a refund there is no need to increase my monthly payment. Harris was very understanding of my unusual position and agreed a reduction in my future monthly payment and refund of my credit balance in my latest statement.
So very satisfied with Octopus and if my circumstances change we can reconsider the monthly charge.