The offered services are great, 5g hone internet for little money and the 5g mobile services are fast and totally worth the cost. The only downside is the recent databreach where all the contact infor... See more
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Cancelled the sub after the hack, returned the device. A month later I received an invoice for the next two months after the cancellation period. There is no way to contact via email and the cha... See more
Company replied
Also cancelled after the hack and received an invoice for the next two months after the cancellation period. Asked them to merge the bills at the end of the contract instead they applied me to pr... See more
I’ve been with Odido for about 10 years and just upgraded to their 8 Gbps plan. The switch went smoothly, and everything worked right away, no hassle, no unexpected issues. Overall, I’m very satisfied... See more
Company replied
Company details
- Internet Service Provider
- Internet provider
- Mobile network operator
- Phone and internet services
- Telecommunications service provider
Written by the company
Hallo, wij zijn je provider van Mobiel, Glasvezel en TV. Elke dag werken we hard om meer dan 6 miljoen klanten de beste service te bieden. Want we vinden dat digitale technologie beter kan, menselijker. En we willen dat iedereen kan meedoen. Daarom geven we je toegang tot supersnel Glasvezel, in de stad en ver daarbuiten. Kunnen opa en oma gewoon in het familieabonnement en hebben we niet 1, maar meerdere Unlimited abonnementen. Zodat er altijd 1 bij je past. Kijk wat er allemaal kan op Odido.nl.
Contact info
Den Haag, Netherlands
- odido.nl
2.8
Average
19K reviews
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People also looked at
Already was away from Odido and I still got four-star word over
Went away from Odido due to poor service, and then years later turned out they still kept my data which is now stolen.
13 February 2026
Unprompted review
Reply from Odido
Odido is getroffen door een cyberaanval, waarbij gegevens van klanten zijn geraakt. Het gaat hierbij om persoonsgegevens die afkomstig zijn uit een door Odido gebruikt klantcontactsysteem. Wij betreuren dit voorval enorm en zetten ons volledig in om de impact van dit incident te beperken en onze klanten van alle noodzakelijke ondersteuning te voorzien. Op odido.nl/veiligheid delen we meer informatie over dit incident, hebben we een rubriek veelgestelde vragen en delen we eventuele belangrijke updates. Bovendien kun je hier lezen over stappen die je zelf kunt nemen, naast de maatregelen die Odido al heeft getroffen. Groet, Nora van Odido
Unreliable Customer Service. Strict start date guidelines
In 2 different ocassions withing month and half, I asked for a different start of the subscription as the automatically assigned once. Both times I was told by their Service agents that it would be possible. Both times I got stucked with the original subscription starting date because none of the promised steps of my requests were taken
13 February 2026
Unprompted review
Reply from Odido
Good morning, we have tried to reach you, but have been unable to get in touch. That is why we have sent you an email. Would you please respond to this email? We will then do everything we can to resolve this for you! Kind regards, Manouk from Odido
Terrible customer experience
Joined this company as a subscriber when it was T-Mobile. Apparently cost cutting doesn't work for data security or for customer service. Shame on Odido for the email on the data breach - we have given away all of your data except your call logs. WTF
12 February 2026
Unprompted review
Reply from Odido
Odido has been hit by a cyberattack, which has affected customer data. This concerns personal data originating from a customer contact system used by Odido. We deeply regret this incident and are fully committed to limiting its impact and providing our customers with all the necessary support. At odido.nl/veiligheid, we share more information about this incident, have a frequently asked questions section, and share any important updates. You can also read about steps you can take yourself, in addition to the measures Odido has already taken. Regards, Manouk from Odido
I looked up the news about cyberattack…
I looked up the news about cyberattack on out data and this really made me not like you odido at all. Trust is non existent no more. Never i heard from tele provider something like this has also been done. What do i pay for if security is this bad. After im done with payments im gonna switch.
12 February 2026
Unprompted review
Reply from Odido
Odido has been hit by a cyberattack, which has affected customer data. This concerns personal data originating from a customer contact system used by Odido. We deeply regret this incident and are fully committed to limiting its impact and providing our customers with all the necessary support. At odido.nl/veiligheid, we share more information about this incident, have a frequently asked questions section, and share any important updates. You can also read about steps you can take yourself, in addition to the measures Odido has already taken. Regards, Manouk from Odido
Leak of Personal Data
Odido leaked my personal data to cyberattackers, including my full name, address, IBAN, ID numbers. They can now use my data, which might cause me serious trouble. It is outrageous. I was a customer for 8 years, now it's time to put an end to it.
12 February 2026
Unprompted review
Reply from Odido
Odido has been hit by a cyberattack that compromised customer data. This involved personal data from a customer contact system used by Odido. We deeply regret this incident and are fully committed to limiting its impact and providing our customers with all necessary support. We share more information about this incident, a frequently asked questions section, and any important updates on odido.nl/veiligheid. You can also read about steps you can take yourself, in addition to the measures Odido has already taken.
Kind regards,
Brandon from Odido.
I have been scammed by odido
I have been scammed by odido, I purchased a phone with subscription from them and they have told me I can get gifted for first purchase with a tablet( which I did not need, I have a nice iPad already) later on I firguded they have been charging me without even mentioning it in my invoices. The invoices couldn’t even be linked to my number or account. Till this day they haven’t even reached out to me about the status of my case. I’m very disappointed, their WiFi connection is also very bad
10 February 2026
Unprompted review
Reply from Odido
Hello, of course we want to do everything in our power to resolve this for you. That's why we sent you an e-mail through Trustpilot, in which we ask you to share more information. Hopefully we’ll receive the information as soon as possible, so we can get to work for you! Kind regards, Brandom from Odido
great customer service and stable internet
I’ve been a customer since the end of 2023. The customer support team is extremely friendly and helpful. I want to give a special mention to Nora, who assisted me via Facebook-it is thanks to her that I decided to stay with Odido.
As for the internet, the connection is stable and doesn't drop. Their provided modem can sometimes cause issues, but after switching to my own router, the internet has been great.
9 February 2026
Reply from Odido
Hi Marcin, it is great to see that you have been a customer with us for so long and you continue to stay with us. Thank you so much for your review and your kind words, I appreciate it a lot! Kind regards, Nora from Odido
Not the cheapest
Definitely not the cheapest telco supplier. I am thinking on moving to another company as soon as the contract is up. Not a lot of offers of phones, tablets, etc. Prices are high compared to other companies and the signal comes and goes.
10 February 2025
Reply from Odido
Hi Jorge, thank you for your review. We would love to keep you as a customer with us! You can always contact our Sales department by calling 0800 7123. My colleagues are available on weekdays from 08:00 till 20:00 and on Saturdays from 09:00 till 17:30. That way we can check your personalized offers for you! Kind regards, Nora from Odido
Subscription for service without my knowledge
Without my knowledge, they subscribed for me for weather sms for 16 euros monthly and after I realized it after two bills, they said you can unsubscribe using the mobile app! So, if you are not reviewing their bills, you can expect high payments
9 February 2026
Unprompted review
Reply from Odido
Goedemorgen, uiteraard willen we er alles aan doen om dit voor je op te lossen! We hebben je via een e-mail vanuit Trustpilot gevraagd om extra informatie met ons te delen, deze hebben we niet ontvangen. Om je alsnog te kunnen helpen wil ik je vragen ons een bericht te sturen via Facebook (Odido Nederland) of X/Twitter (@odidonederland). Geen Social Media? Je kunt een topic aanmaken op onze Community, community.odido.nl, en uiteraard kun je ook altijd bellen met 0800-0092. We helpen je graag! Groet, Manouk van Odido
I set up a payment plan for a missed…
I set up a payment plan for a missed bill and now they are telling me I can’t use my phone this is the first time this has happened to me in my life and I’m hey expect me to still pay. That won’t be happening unless my phone is unlocked.
7 February 2026
Unprompted review
Reply from Odido
Good morning, of course we want to do everything we can to resolve this for you! We sent you an email from Trustpilot asking you to share additional information with us, but we have not received it. In order to help you, I would like to ask you to send us a message via Facebook (Odido Nederland) or X/Twitter (@odidonederland). No social media? You can create a topic on our Community, community.odido.nl, and of course you can always call 0800-0092. We are happy to help! Kind regards, Manouk from Odido
If you are lonely and need to talk to someone, come to odido.
we switched to fiber connection because they made us do it. before it was okay connection was stable. now past one week we already had 4 technicians at home, none of them know what they are doing. the connection stopped working and they offered us help in 24 hours wich is insane. we pay for the internet service, not to spend more time with the technician guys than using the actual internet.
so if you feel lonely, switch to odido, ur never gonna be alone again with the technician guys every second day at ur home!!!! 🙏
5 February 2026
Unprompted review
Reply from Odido
Good morning, of course we want to do everything we can to resolve this for you! We sent you an email from Trustpilot asking you to share additional information with us, but we have not received this. In order to help you, I would like to ask you to send us a message via Facebook (Odido Nederland) or X/Twitter (@odidonederland). Don't use social media? You can create a topic on our Community, community.odido.nl, and of course you can always call 0800-0092. We are happy to help! Kind regards, Nora from Odido
Reply from Odido
Thanks for the 5-stars! Kind regards, Teresa from Odido
Odido are far as im concerned nothing…
Odido are far as im concerned nothing more then a corrupt service 180 euros they charged me for one phone call to my son when i was in turkey then they send an email 2 days before payment saying yiur over your bundle when yiu know its not so instead of paying 24 euros they charge 34 euros all english students be warned they take advantage of you not speaking dutch you have been warned
1 February 2026
Unprompted review
Reply from Odido
Hello Christopher, of course we want to do everything we can to resolve this for you! We sent you an e-mail through Trustpilot in which we asked you to share additional information with us. However, we haven’t received a response. Of course, we still want to help you. In order to do so, I would like to ask you to send us a message via Facebook (Odido Nederland) or X/Twitter (@odidonederland). No social media? You can create a topic on our Community, community.odido.nl, and of course you can always call 0800-0092. We are happy to help you! Kind regards,
Cheyenne
The sales consultant helped me a lot
The sales consultant helped me a lot, thank him very much!!!
2 February 2026
Reply from Odido
We are delighted to hear that you received such excellent assistance. Thank you for sharing your experience, we appreciate it! Kind regards, Manouk from Odido
was in and out with al that i wanted in…
was in and out with al that i wanted in 20 mins luvly chubly service was excellent
1 February 2026
Reply from Odido
Thank you for your review! We are pleased to hear that you received prompt assistance and that the service was excellent. That is exactly how it should be. Kind regards, Manouk from Odido
Reply from Odido
Thank you for your review! We are delighted to hear that you enjoyed our service. That is exactly how it should be. Kind regards, Manouk from Odido
Absolute worse Internet provider in NL.
Absolute worse Internet provider I have ever dealt with, they had been promising the previous tenants fibre installation for 2 years then I moved in and I got sold the same promise so I signed up for a year, they were unable to even reach half they advertised speed which means I could break out of the contract - what a joke I spent an entire day on the phone with their team getting my calls randomly dropped and being put on hold for 45mins at a time.
I will never again use this service.
26 January 2026
Unprompted review
Reply from Odido
Good afternoon, we would of course like to do everything we can to resolve this for you! We sent you an email via Trustpilot asking you to share additional information with us, but we have not received it. In order to help you, I would like to ask you to send us a message via Facebook (Odido Nederland) or X/Twitter (@odidonederland). Don't use social media? You can create a topic on our Community, community.odido.nl, and of course you can always call 0800-0092. We are happy to help! Kind regards, Manouk from Odido
Happy Customer once again..
I was able to make my choice without difficulty and happy with the out come...
26 January 2026
Reply from Odido
Thank you for your review! We are delighted to hear that you were able to make your choice without any difficulty and that you are satisfied with the result. That makes us very happy! Kind regards, Manouk from Odido
Misleading advertising, poor customer service
Misleading advertising
Advertised '1st 12 months free' television but charged me after 1 month. Tried to dispute this but they said I am signed up to a contract now.
Customer service terrible. They don't work for Odido and are powerless to fix anything, even though they agreed that the situation was wrong.
Edit: odido says this has been resolved but it hasn't. My review stands.
26 January 2026
Unprompted review
Reply from Odido
Good afternoon, we have tried to contact you by telephone several times, but without success. We are therefore unable to make any further attempts to call you. In order to assist you, we kindly request that you send us a message via Facebook (Odido Nederland) or X/Twitter (@odidonederland). Don't use social media? You can create a topic on our Community via community.odido.nl. Prefer to call? We can be reached on 0800-0092. We are happy to help! Kind regards, Manouk from Odido
All good
Fast order processing, nice conversation at the store, all questions answered, easy contract prolongation.
24 January 2026
Reply from Odido
Thank you for your review! Great to hear everything went smoothly, from the store visit to the fast order processing and easy contract renewal.
Yours truly, Brandon van Odido
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