Overall very happy with the software, especially at its price point. We are a small company active in distribution and field service with <10 employees and use Odoo for nearly everything. What it can... See more
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I think the support I receive is essential and significantly speeds up my project. I am currently delighted with Noeline's support I particularly appreciate how she listen to me and look for solut... See more
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Odoo’s software may be decent, but the customer support is very poor. Calls are often unanswered, and you are usually redirected to customer support without any real help. Even after contacting... See more
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"I would like to express my heartfelt gratitude to Pauline from the Odoo Live Chat support. I encountered an error and reached out for help, and I was honestly blown away by how quickly it was resol... See more
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Company details
Written by the company
Our mission is to provide a suite of easy to use business applications that from a complete package. Millions of businesses have access to software they need to run & grow their business. Odoo (formerly OpenERP) edited a software of the Business Application Suite. It was founded in 2004 by Fabien Pinckaers, its current CEO. The company consists of 250 employees, 6 offices (Belgium, San Francisco, New York, Luxembourg, India and Hong Kong). We are active in 120 countries, Odoo can count on its vast network of more than 550 official partners who provide the solutions locally. Fits small to big companies alike Odoo is a complete suite of business applications covering all business needs, from Website/e-Commerce to manufacturing, inventory to accounting; all seamlessly integrated. The editor has developed 30 main applications which are regularly upgraded. In addition, the community of more than 1,500 active members, has contributed to 4,000+ apps to cover a wide variety of business needs. Odoo is the fastest evolving business software in the world, releasing a new version every year. With the latest release of Odoo 9 in October 2015, Odoo now is an all-in-one software, the perfect open source alternative to 26 other existing types of software. With the "On-premise" offer, Odoo is the most installed business software in the world. It is used by 2.000.000 users worldwide ranging from tiny companies (1 user) to huge ones (300 000 users). Amongst our biggest references you can find: What makes Odoo different? A smooth and friendly user experience that has been built to ensure the user seamless adoption. Flexibility and full integration cover the needs of complex companies. The flexibility of Odoo is such that apps can be added according to the growth of your company. One app at a time. Thanks to the open source community, Odoo is actively maintained by a large base of developers to meet evolving customer needs and provide new, innovative applications. Our Mission We think business software shouldn't be complex. We believe in software that is fully featured, tightly integrated, running smoothly and effortlessly upgraded. Our mission is to provide a range of easy to use business applications that form a complete suite. We give millions of companies easy access to the software they need to run and expand their business.
Contact info
Rue Laid Burniat 5, 1348, Louvain-la-Neuve, Belgium
- +32 81 81 37 00 (Belgium) , +1 650-691-3277 (United States)
- info@odoo.com
- odoo.com
3.1
Average
1k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 63% of negative reviews
Typically replies within 2 weeks
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Reply from Odoo
Hello,
Thank you for your wonderful feedback!
We’re delighted to hear that you had such a great experience and that our team demonstrated strong expertise. Comments like yours truly motivate us to keep delivering the highest level of service.
Kind regards,
The Odoo Team
Weak Service & Dont Trust Account manger of Odoo SH or Online
I make subscription since 3 month and I pay more the 350 USD and still my Website it's not running because of:
1. In Middle East How's it going the programmer give you limited access
2. Odoo Store all produts are 3rd party Which They reply We cannot recommend Someone safe and trust, why?
3. I bought product from OODO store & it is not working for many reasons. like example (one product require other app to work when I install it require to use Odoo.sh 18 & 19 same time in one data base) which is not possible
4. Other problems, you cant upload more than one photos on the products
5.you cant calculate Total payment without paying subscription because sometime you need to 3rd party or odoo force you to Increase your requirement service and that will increase subscription fees.
6. very weak support team my example (after subscription Two or three months Odoo is not responding & they change Account Manager so you don't know to whom contact)
7. be aware in their policy terms you can't cancel subscription especially in Odoo.sh
8. there are more disadvantage points i will inform in future.
Thank you,
18 February 2026
Unprompted review
Reply from Odoo
Hello Mazin,
Thank you for taking the time to share your detailed feedback. We’re sorry to hear that your experience has been challenging.
Regarding website development and technical setup, Odoo works with an official network of certified partners who can support you with implementation, configuration, and custom development. For projects requiring specific integrations or advanced adjustments, working with a partner is often the most effective way to ensure your website runs properly, especially if you are not at ease with software configuration.
Concerning the Odoo App Store, it is primarily composed of third-party applications developed and maintained by independent publishers. These apps are not developed by Odoo prior to publication. The responsibility for functionality, compatibility and support lies with the respective developer. When issues arise, users should first contact the app publisher directly. Odoo may step in to mediate if no resolution can be found and all reasonable solutions have been exhausted.
Regarding the rest of your points, we invite you to contact us directly with your database details and ticket references so we can analyze the situation thoroughly and work toward a concrete solution.
Kind regards,
The Odoo Team
Have to agree with a lot of the…
Have to agree with a lot of the comments.
This ERP is A VERY STEEP LEARNING CURVE.
Their promo materials and videos make it look easy IT ISN'T.
Onboarding data is an absolute pain in the backside!
Every other ERP simply lets you upload the data and is inteligent enough to auto create companies too, and the appropriate relationships.
NOT ODOO
You have to import companies first, then attach the individuals to the companies.
I like what Odoo promises on their marketing material but after 4 separate attempts to get data into the system cleanly, I've given up.
Vtiger, Hubspot, Zoho and Salesforce let you upload data once without a ton of errors.
If Odoo could sort this one absolutely horrible process for a user, I am confident they will secure more new customers.
As it stands, due to the high level of complexity, I had no choice but to end the testing and its a real shame as I wanted to use it.
The customer support is none-existent too; they simply do not get back to you which adds a further layer of frustration.
When they sort out the two niggles above, I would be happy to try again but as it stands, the data import tool sucks as it is error prone when no otehr CRM has the same issues...
I can complete in Hubspot and Vtiger in one hour that took 4 straight days in Odoo. Save yourself a headache and consider something else.
16 February 2026
Unprompted review
Took a while to figure out how the…
Took a while to figure out how the system works, not as intuitive as I expected. Support was hit or miss, sometimes fast, sometimes nothing for days. Once you get past the learning curve it does the job, but don't expect it to be plug and play.
13 February 2026
Unprompted review
Reply from Odoo
Hi Florian,
Thank you for sharing your experience. Odoo is a flexible and comprehensive suite of apps, which means there can be a learning curve at the start. When configuring Odoo, it’s important to have a clear idea of the processes you want to implement, as the system is designed to structure and reflect your workflows. To make adoption smoother, we often recommend starting with the standard version and default processes before moving into more advanced customizations.
Regarding support, response times can vary depending on ticket volume and the complexity of the issue being investigated. Some questions can be resolved quickly, while others require deeper analysis.
We appreciate your feedback and are glad to hear that once past the initial setup phase, the system delivers for you.
Kind regards,
The Odoo Team
The first time I registered with Odoo…
The first time I registered with Odoo for free in 2025, I got an email and a call from a dedicated and local to me, customer service / Account manager person to provide support with the onboarding. I though it was very generous from their business, providing I was a free account testing the platform.
Their Ai element inside the App to answer basic funtionality questions works incredible well... and today..
Because I am so pleased with how easy has been to integrate the crm into my business... I wanted to change my Login details into a more permanent email address (the one I use google calendar for, etc).. I got connected directly and very promptly with a Customer Assistant HUMAN! Lan Nguyen, whom rised the Ticket and sort out my request within the same afternoon...
It WOuld be amazing if their "contacts" tab/app could sync with google contacts... instead you have to do a import/export manually with -csv files... which is a bit of a pain and not ideal becuase of the template, etc.. BUT HEY! THIS IS FREE RIGHT!!!? can´t complain.
About the experience...
FAST, EFFICIENT, exactly what the future of companies need. I have recommended Odoo to people I know and It will be my first choice in the future for other business aplications, their service does make a difference!
Keep it going guys.
12 February 2026
Unprompted review
Reply from Odoo
Hello,
Thank you so much for taking the time to share such a detailed and enthusiastic review!
We’re delighted to hear that your first experience with Odoo (even on a free account!) was positive and that you felt well supported. Providing accessible onboarding and responsive assistance is important to us, regardless of the plan.
Regarding the Google Contacts sync, thank you for the constructive feedback. We understand that manual CSV import/export isn’t always ideal, and comments like yours help us prioritize improvements.
We’re thrilled to hear that Odoo is making a real difference in your business and truly appreciate your recommendations.
Kind regards,
The Odoo Team
Our Odoo engagement with Rohan
My experience with Rohan and this project has been excellent. It appears at this point that we are on budget and our progress toward a goal end date is excellent. I especially appreciate Rohan's attentiveness and professional approach to our implementation. Emails responses are timely and thoughtful. I look forward to the remainder of this engagement.
9 February 2026
Unprompted review
Reply from Odoo
Hello,
Thank you very much for your positive feedback!
We’re delighted to hear that your experience with Rohan and the project has been excellent, and that progress and budget alignment are meeting your expectations. Maintaining clear communication, responsiveness, and a professional approach throughout an implementation is something we take very seriously.
We’ll be sure to share your kind words with Rohan, we’re confident he’ll greatly appreciate it. We also look forward to the continued success of your project and to supporting you through the remainder of the engagement.
Kind regards,
The Odoo Team
Always a fast and touroughly service!
Always a fast and thoroughly service!
10 February 2026
Unprompted review
Reply from Odoo
Hello Yordi,
Thank you for your kind words!
We’re very glad to hear that you’ve experienced our service as both fast and thorough, that’s exactly the standard we strive for every day. Your feedback truly motivates our teams to keep delivering efficient and high-quality support.
Kind regards,
The Odoo Team
Absolutely Horrendous
Didn't receive what I paid for. Anti-consumer practices including a strict no refund policy which is refused tooth and nail when you don't receive what you paid for. Any staff support takes their sweet time. Numerous hidden costs— including staff support costs sold separately and ridiculously overpriced. False advertising— the platform is advertised without showing the complexity or advanced mess that is all the settings and configurations that require deep knowledge or a steep learning curve and constant maintenance. Paid for the highest plan. Didn't get what I paid for. Have been stuck in the trial for the entire billing cycle. Manager never got back to me when I asked for a manager and was informed that a manager would reach back to me. Will not spend another penny on Odoo ever again.
1 February 2026
Unprompted review
Reply from Odoo
Hello,
Thank you for taking the time to share your experience.
Regarding the refund policy: Odoo is a software subscription service (SaaS). Once access to the platform has been granted and the subscription period has started, the service cannot be “returned” like a physical product. For this reason, refunds are not part of our policy once the service is active, which is standard practice for digital subscription software.
Concerning support, response times can vary depending on the complexity of the issue and overall ticket volume. Some requests require deeper technical investigation before a proper answer can be provided. Support is included in all paid Enterprise plans and is not sold separately. You may be referring to Success Packs, which are optional implementation service hours designed to assist with setup, training, or onboarding. These are separate from standard technical support.
Odoo is a complete and modular business suite. Its flexibility allows companies to structure a wide range of processes within one system, but this can feel complex if there is not a clear vision of how workflows should be organized from the start. We generally encourage customers to use Odoo as designed — “out of the box” — rather than trying to replicate every detail of a previous system with complex custom flows. In many cases, adopting standard processes leads to faster implementation and smoother long-term use. Extensive documentation, tutorials, and standard configurations are available to support this approach.
It should be noted that our pricing is visible on our website:
- https://www.odoo.com/pricing
- https://www.odoo.com/pricing-packs
If you would like us to review your specific case based on factual records, we remain available to do so.
Kind regards,
The Odoo Team
Boooo
For the first few months, great. Free, easy to use. But then, your free trial you didn’t know you were on is out, they lock you out of your website, and push you to pay.
8 February 2026
Unprompted review
Reply from Odoo
Hello,
Thank you for your feedback.
There is an important distinction to clarify between the “One App Free” plan and a free trial.
The One App Free plan is a permanent offer that allows you to use one official Odoo app for free, without time limitation, as long as no additional apps or paid features are installed. A free trial, on the other hand, is time-limited and gives temporary access to multiple applications for evaluation purposes. Once the trial period ends, access to paid features is restricted unless a subscription is activated.
Access is not removed without notice, reminder emails are typically sent before a trial expires. If additional apps were installed during the trial, the database would require a paid subscription to continue running with those features.
If you would like us to review your specific case and clarify which plan was active on your database, feel free to share the details and we will check it factually.
Kind regards,
The Odoo Team
Don't waste your time with Odoo...
Don't waste your time with Odoo... most people who recommend it are being paid a referral fee... the support is extremely slow and almost non-existent in my experience and the services are slow and difficult to learn... I have wasted hundreds on dollars on Odoo and hope you don't make the same mistake.
9 February 2026
Unprompted review
Reply from Odoo
Hello,
Thank you for sharing your experience.
We would like to clarify that Odoo does not pay users to leave positive reviews, nor do we offer referral fees for public recommendations. The feedback you see online reflects the genuine experiences of our users and partners.
We’re sorry to hear that support and onboarding did not meet your expectations. Response times can vary depending on ticket volume and issue complexity, but our goal is always to provide clear and effective assistance. Odoo is a comprehensive and highly flexible platform, which can require an initial learning phase, especially when configuring business processes. However, we provide extensive documentation, tutorials, webinars and training resources to help users get up to speed.
If you’re open to it, we would welcome the opportunity to better understand what happened in your case and review your concerns in detail.
Kind regards,
The Odoo Team
Top-notch Support Experience
We are very impressed with Odoo’s support. Everything was resolved quickly and professionally. It’s great to see a company that delivers on its service promises so effectively.
5 February 2026
Unprompted review
Reply from Odoo
Hello Marc,
Thank you very much for sharing your feedback!
We’re happy to read that you’re impressed with our support and that everything was resolved quickly and professionally. Delivering on our service commitments is something we take seriously, so it’s truly rewarding to know it made a positive difference in your experience.
Kind regards,
The Odoo Team
I paid for a product which is not working
I paid for a basic product (appointment calendar) and it is not working. The client service is shitty : once you’ve paid they do not answer you anymore. I am now stuck for my freelance professional activity because my patients can not book an appointment.
2 January 2026
Unprompted review
Reply from Odoo
Hi Pauline,
We’re sorry for the disruption this has caused to your activity ,we understand how critical an appointment calendar is when your clients rely on it to book.
To clarify, this issue is not specific to your database. It is related to a recent upgrade that affected multiple databases, and our technical teams are actively working on a fix. This is a known issue, and it is being handled as a priority.
Regarding support, there is no intention to stop responding once a payment is made. During incidents like this, responses may take longer than usual while teams focus on identifying and resolving the root cause as quickly as possible.
We appreciate your patience and assure you that restoring full functionality is our priority. Once the fix is deployed, your appointment calendar will work as expected again.
Kind regards,
The Odoo Team
Franco Frenandez was very helpful
Franco Frenandez was very helpful
Very constuctive answer on my question
30 January 2026
Unprompted review
Reply from Odoo
Hello,
Thank you for your feedback!
We’re glad to hear that Franco Fernandez was able to provide helpful and constructive answers to your question.
Kind regards,
The Odoo Team
Customer service is 5/5 stars until you use the free version of Odoo software.
"I would like to express my heartfelt gratitude to Pauline from the Odoo Live Chat support. I encountered an error and reached out for help, and I was honestly blown away by how quickly it was resolved. I truly didn’t expect such lightning-fast service!
Even though I was worried about my English writing, Pauline was incredibly patient, understanding, and kind throughout the entire process. Thank you so much for making things so smooth for me. I wish Pauline health and happiness, and I’m giving this service a well-deserved 5 stars! May Odoo continue to grow and be even more successful."
3 February 2026
Unprompted review
Reply from Odoo
Hello,
Thank you so much for taking the time to write this message, it means a lot to us.
We’re happy to read that Pauline was able to resolve your issue and that she made you feel comfortable and supported throughout the process. Please don’t worry about your English. What matters most is that we understand each other and can help you successfully.
Thank you for the 5 stars and for your encouragement. We’re grateful for your trust and support!
Kind regards,
The Odoo Team
Myli was incredibly helpful
Myli was incredibly helpful. She worked quickly and efficiently, and no request was too much.
3 February 2026
Unprompted review
Reply from Odoo
Hello,
Thank you for your kind feedback!
We’re delighted to read that MYLI was able to assist you quickly and efficiently, and that you felt fully supported throughout your request.
Kind regards,
The Odoo Team
Mohamed Hafez is really the best
Mohamed Hafez is really the best, i've tried to contact Odoo technical support for different customer accounts having different problems, he is the best, he really try his best to understand our problem, to help us resolve problems or give insightful advices, sorry, some others may not be able to reach his top niche level, thanks so much Mohamed Hafez !
3 February 2026
Unprompted review
Reply from Odoo
Hello,
Thank you so much for your enthusiastic feedback!
We’re truly glad to hear that Mohamed has consistently supported you across different customer accounts and challenges.
We’ll be sure to pass along your kind words, they will certainly mean a lot to him. Thank you for your trust and for taking the time to share your experience.
Kind regards,
The Odoo Team
Bad after sales customer service. App is ok
App is fine. After sales customer service is bad
30 January 2026
Unprompted review
Reply from Odoo
Hello,
Thank you for taking the time to leave a review.
We’re sorry to read that your after-sales experience did not meet your expectations. However, as your comment does not include specific details about the issue encountered, it’s difficult for us to investigate or take concrete action.
Kind regards,
The Odoo Team
Great MFG implementation
We had a fantastic experience working with Andrew on implementation. He took the time to learn our processes and helped us determine the best ways to utilize Odoo for our unique manufacturing situation. Odoo as a platform has exceeded my expectations and has so many out of the box features and allows for automations or custom actions that can extend it beyond standard operations. Do not expect the implementation to be done for you, there was still a ton of work put in by our team to ensure success, but we certainly felt like we had a great partner in the process and are quite happy with the resulting system.
5 January 2026
Unprompted review
Reply from Odoo
Hello,
Thank you for sharing such a thoughtful review. We’re glad to see that your implementation went well and that Andrew was able to support you effectively by understanding your processes and helping tailor Odoo to your manufacturing needs.
You’re absolutely right: Odoo offers a strong set of out-of-the-box features, and successful implementations are always a collaboration between our teams and our customers. It’s great to know that you felt supported throughout the process and are satisfied with the final result.
Do not hesitate to reach out in the future should you have any questions or need further assistance.
Kind regards,
The Odoo team
Liars
Funny how they say ''make an easy website'', and then they make the website for you. They drop a random adress on ''your site'', everyone that visits your site sees your phone number, adress and e-mail. You can't change that. Odoo, what is this?
29 January 2026
Unprompted review
Reply from Odoo
Hello Olivier,
Thank you for your feedback. We’d like to clarify an important point about how our website builder works.
The AI does not generate a fixed or locked website. It creates a first draft based on the information provided by the user (type of business, objectives, pages needed, brand identity, etc.). Every element of the website can be reviewed, edited and customized before publication, and of course fully modified at any time after the website is live as well.
The AI is designed to save time and provide a solid starting point, not to replace user control or creativity. Content, structure, visuals, and branding remain entirely editable, just like any other Odoo website.
Kind regards,
The Odoo Team
Never was able to upload our customer…
Never was able to upload our customer files from Zoho or our CRM. We are a software company and have implementation specialists. We told the sales rep this was a deal breaker and was told they would get it to work shortly after we signed up.. We were going to do month to month starting Dec 5th but, the rep talked our president into a 1 year contract. He Slid a no refunds clause in there. President signed contract on Dec 5th. Paid for the whole year. All of the sudden they wouldn't help me import our data unless we paid for implementation. Kept getting errors on account name. Asked for a full refund on Dec 10 verbally and Dec 15th in email format. They refuse to refund our money to this day. Still billing us and we had to go back to Zoho on Dec 20th or we wouldn't have had a CRM the past 2 months to use. Would not recommend this CRM company to any business at this point. Your reply is dishonest as you have refunded several customers. Also your sales rep and manager are aware of the errors and we were told that they would not help us when we called In to support as we didn't purchase an implementation pkgs. We will keep filing complaints and dispute charges ongoing. There is also two ongoing complaints with the BBB.
3 December 2025
Unprompted review
Reply from Odoo
Hello,
Thank you for sharing your feedback.
After reviewing the situation internally, we could not find any submitted support ticket related to the import issue. Our team did request additional technical information in order to investigate the errors you mentioned, but we did not receive the requested details. Without the necessary files, logs, or clarification on the error messages, it is not possible to properly diagnose or resolve an import problem.
Data import from other systems (including CRM platforms) is possible in Odoo using standard import tools. We also provide detailed documentation and tutorials explaining the import process, file structure, and common validation rules. When errors occur (for example on account name formatting), they are typically linked to file structure or field mapping and can be resolved once the relevant information is provided.
Regarding refunds, Odoo is a software subscription service. Once access to the platform has been granted and the subscription activated, it cannot be “returned” like a physical product. Subscriptions can be stopped according to contractual terms, but refunds are not part of our policy once the service period has started.
If you would like to resume the import investigation, we remain available, provided the requested information is submitted so the case can be reviewed factually.
Kind regards,
The Odoo Team
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