Odyssey Reviews 

After a lot of problems with other service providers we went to Odyssey. They provided us with exactly what we needed, no messing very fast an efficient service just wish we had used them from the start.

I wrote a review about six months ago, but as the end of the year approaches, I need to say thank you again to all the team at Odyssey.

Every one of you is truly excellent and I can honestly say you are the best comms and IT provider I have ever seen. The work done by James, Chelsie and Freya with our latest installation has been very much appreciated.

In particular, I have to say thanks to Alan Reeder. He goes above and beyond. Without him, my job would be much harder.

Merry Christmas to you all.

M

Recently got some new telephone equipment installed.

Really good service from start to finish.

Would recommend them.

Callum was very helpful in setting up PDQ.
thanks

Lynda

We have used Odyssey Systems for many years and last week had a new system installed by Sam & Jake. Moving from ISDN to SIP made us nervous, but these guys made sure nothing was a problem with every query answered and a perfect install. The cabinet is wired to perfection - with every cable neat and tidy and the whole system clearly marked etc. I have to say that both Sam & Jake are without doubt an exceptional team and where not willing to leave until I was 100% happy and in fact their expectations of the finished job where much higher than mine.

Excellent service from Darren once again.

Always reliable and quick to resolve the issues.
polite and professional staff! Thank you for your continuous
help and support, especially the call handler Rob and the technician that calls out Dave.

Regards,
At Home Furnishings.

excellent response time and problem solved rapidly
highly recommended company
thanks Jack Krieves

Darren and Jake were incredibly efficient and friendly.

We have been using Odyssey System for years and frankly would not consider moving away. The service that they offer is always great, from helpline through to Darren and Mitchell who were out today. Response times are amazing and they are always there to help.

The service we get from Odyssey is brilliant.
Our contact in the office Rob New has kept us up to date every day with the fault and is very helpful. The engineer Peter Young is also very helpful and worked very hard to try and fix the fault.

Both members of staff are a credit to the company.

Many thanks for helping us out with such speed and skill.

Our new phones and internet work a treat, and the support is outstanding. The business I work for is located on the outskirts of York, which has always been a problem for our internet performance. It's been terribly slow, and our customers couldn't use it. Odyssey changed that, and now we have great internet that our customers can use. Thanks!!

Fantastic company to work with and exceptional customer service throughout.

I would recommend using them, 5 stars!!

Great efficient service as ever!

as we were moving premises in 1996 Christine from Odyssey Systems approached us with perfect timing as we had just discovered that BT has messed up our order for a new telephone system we believed was due to be installed. Odyssey quickly pulled a scheme together and had it installed within a week, since then we have remained their customer & enjoyed excellent service, including a new telephone system installed last year.

We have been working with Odyssey since before I started at the company in 2011. They are always helpful, friendly and knowledgeable. The most recent job done by Darren and Callum has been some cabling and a link from a new floor to the existing data cabinet on the ground floor of the building. All was done to an excellent standard and very efficiently.

Odyssey Systems visited our offices today and Louise was most helpful in providing us with a concise summary of the Options for our phone system going forward. She gave me details of which system she felt was best for us and why that was the case and what was even more pleasing this option was the cheapest.
Thanks to Louise and Odyssey Systems

Firstly, our business has recently utilised Odyssey's facilities to hold a meeting. Their offices are imaculate and their team were very accommodating, despite the request being at the 11th hour.

Secondly and most importantly we are very happy with the service which Odyssey provides at site. We understand that having a fully operational service on a construction site such as this is extremely difficult to manage; especially when companies are inadvertently cutting your hardline with a JCB, turning off a generator supplying power a dish or other distresses we often encounter. Odessey’s ability to react to such situations in this regard is quite honestly second to none and therefore we duly commend your team.

Regards,

Ross Hodgson
Shanahan Engineering

We use Odyssey for all our telecoms needs including multiple leased lines, ADSL, internal phone systems etc.

Two recent events prompted this review;

1) A connection went down at the end of the day and when logged with the Out of Hours team, I indicated no call back was necessary that night. The line belonged to BT and was not supported OOH and the branch had closed preventing access to the router.

Despite this their engineer took the trouble to call me at home to let me know the situation, that the call had been picked up and passed to BT and they would indeed need access to the router.

The issue was fixed first thing the next day.

2) Our receptionist uses a hands free ear piece which was getting old and one part was worn and starting to be uncomfortable but was not faulty.

Odyssey sourced and replaced the unit the next day, no quibbles, no problems. Excellent customer service delivered well.

We are quick to complain when things go badly, it’s only fair to offer praise when things go well.