OfficeServ Reviews 897

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its ease of use, straightforward setup, and excellent value for money, often noting it's more affordable than competitors. People frequently highlight the responsive and helpful customer service, appreciating the professionalism and patience of the staff. Many consumers find the overall user experience to be smooth and efficient, making it ideal for their needs. However, some customers also noted issues with ID verification, with documents being rejected multiple times. A few people expressed dissatisfaction with inconsistent service for new accounts compared to existing ones, and some mentioned issues related to account eligibility or service continuation. There were also isolated concerns about unexpected charges for additional services and a lack of support when facing issues with external entities like Royal Mail.

What people talk about most

Service

Reviewers mention positive feedback about service. Many customers praise the professional, polite, and... See more

User experience

People report positive experiences with user experience, highlighting the ease and simplicity of the setup... See more

Price

Customers had positive experiences with price, consistently finding it affordable and offering excellent... See more

Customer service

Consumers find customer service to be positive. Many reviewers highlight the team's high quality, efficiency,... See more

Value for money

Users describe positive interactions with value for money. Many customers highlight the excellent value,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I searched and searched for a virtual business address, a local one would have been perfect but, there are so many out there that say "affordable" and are anything but. I don't need a fancy building t... See more

Company replied

Rated 5 out of 5 stars

I think the reviews speak for itself. I am new to the service, but it's perfect for what I need, and isn't charging an arm and a leg. I'm assuming no unnecessary upsell will come along like with compa... See more

Company replied

Rated 5 out of 5 stars

Easy onboarding. Great customer service. Fluid user experience and design to customer portal. So far so good. And priced amazingly. I just needed a registered office (unlikely any mail) to keep home a... See more

Company replied

Rated 5 out of 5 stars

Seem fine for my requirements, saving over £200 per year versus my previous registered office service; have not had any HMRC or official mail forwarded yet but just the nature of my business, I can on... See more

Company replied


Company details

  1. #1 of 9 best companies in Virtual office rental
  2. #2 of 4 best companies in Business Centre
  3. #12 of 15 best companies in Business management consultant
  4. #40 of 113 best companies in Business-to-Business service
  5. #1 of 3 best companies in Postbox Rental Service
  6. #1 of 7 best companies in Telephone answering service

About OfficeServ

Written by the company



Virtual Office

Our Virtual Office Address Services are designed to fully support all types of businesses and corporate structures, from Sole Traders to Limited Companies to Global Enterprise and everything in between. We can handle anything from a letter to a pallet. OfficeServ can provide just about anything you need in a business address. All while keeping your personal and residential details private.

The setup process is quick and instant, meaning you can get started right away. Whether you need our services for a new business or you are starting to use our service with your existing business, you can do it from the moment you sign up. We understand every business has slightly different requirements, so we have a range of packages that cater for all.

Virtual Office

Registered Address

Use our Registered Office Address Service to portray a professional image, and a great believable business location all while protecting your personal privacy. Great value service from OfficeServ. We provide a real physical UK street address, based on an industrial estate near Cambridge. This location means we can provide your business with a Registered Office at a low affordable yearly price! OfficeServ prides itself on our five-star customer service and has the feedback to prove it, please see our reviews on

Registered Office

Contact info

4.8

Excellent

TrustScore 5 out of 5

897 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 77% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Fantastic Service, Highly Recommend OfficeServ!

I’ve had a brilliant experience with OfficeServ from start to finish. Their team is friendly, professional, and incredibly efficient at handling everything I’ve needed — from setting up my virtual office address to ensuring my business correspondence is properly managed and forwarded.

Communication has always been smooth and clear, and any queries I’ve had have been dealt with promptly and with a great attitude. It’s reassuring to know that my mail and business address are in safe, reliable hands.

If you’re looking for a trustworthy, hassle-free virtual office service with great customer care, I’d confidently recommend OfficeServ. They’ve made the whole process feel easy and stress-free, which is exactly what you want when running a business.

Thank you to the whole team for your excellent service!

16 May 2025
OfficeServ logo

Reply from OfficeServ

Good Afternoon,

Thank you so much for leaving us such a lovely review.

We are ecstatic to hear you have enjoyed the services we have provided to you so far.

Our client services team strive to provide excellent customer service, with our clients at the heart of everything we do.

We always will strive to promptly forward any mail on the same day that it is received, to ensure clients can focus on running their business as swiftly as possible.

Thank you for your lovely words and recommendations; we really do appreciate it, and your kindness never goes unnoticed.

The OfficeServ Team

Rated 5 out of 5 stars

Top service

Top service

3 July 2025
OfficeServ logo

Reply from OfficeServ

Hi there,

Thank you for taking the time to leave us a review, it is greatly appreciated.

The OfficeServ Team

Rated 5 out of 5 stars

Easy to Connect

2 July 2025
OfficeServ logo

Reply from OfficeServ

Good Afternoon,

Thank you for taking the time to leave us a review, it is truly appreciated.

The OfficeServ Team

Rated 5 out of 5 stars

Does what it says on the tin

Early doors atm, but they approved my ID quickly and forwarded initial mail from companies house very promptly. For the price, absolutely does what it says on the tin. Thank you!
Update: only a couple of weeks in, but they continue to be prompt at sending things through and communicating effectively.

7 July 2025
OfficeServ logo

Reply from OfficeServ

HI there,

Thank you for taking the time to leave us such a great review, it is greatly appreciated.

We are pleased to hear you have found that our client service team are quick and efficient in ensuring the accounts are active and mail is forwarded within a timely manner.

We strive to provide a high quality service for all of our customers.

The OfficeServ Team

Rated 5 out of 5 stars

Easy onboarding

Easy onboarding. Great customer service. Fluid user experience and design to customer portal. So far so good. And priced amazingly. I just needed a registered office (unlikely any mail) to keep home and worklife separate as a sole trader. Love this service. Big recommend!

29 June 2025
OfficeServ logo

Reply from OfficeServ

Good Afternoon,

Thank you so much for leaving us a review.

Our client services team strive to provide outstanding customer service, and are always more than happy to help.

We also keep our pricing as competitive as possible.

Thank you for your recommendations.

The OfficeServ Team

Rated 1 out of 5 stars
OfficeServ logo

Reply from OfficeServ

Good Afternoon,

Thank you for your feedback.

Unfortunately, when it comes to address verification codes we only forward these across to clients who have the correct service in place.

As mentioned on our website, the use of our address with Amazon, Google, Bing, and anywhere else that requires additional verification would require clients to purchase the Virtual Premium Package, paid annually.

We ask for this so that our services are not abused, and the address; alongside any relative items will be entirely covered.

We are more than happy to look further into this issue if you would like to email our client services team at: client.services@office-serv.co.uk.

The OfficeServ Team

Rated 5 out of 5 stars

Friendly

Friendly, helpful staff!

3 July 2025
OfficeServ logo

Reply from OfficeServ

Good Afternoon,

Thank you for taking the time to leave us a review; it is very much appreciated.

The OfficeServ Team

Rated 5 out of 5 stars

Great Fast Simple

Great Fast Simple to use

3 July 2025
OfficeServ logo

Reply from OfficeServ

Good Afternoon,

Thank you for taking the time to leave us a review, your feedback is much appreciated.

The OfficeServ Team

Rated 5 out of 5 stars

Excellent service

Excellent quality service

26 June 2025
OfficeServ logo

Reply from OfficeServ

Good Afternoon,

Thank you for leaving us a review, it is greatly appreciated.

The OfficeServ Team

Rated 5 out of 5 stars

Amazing company

Amazing company, letters are forwarded fast and arrive in perfect condition, very organised and very responsive customer service.

25 June 2025
OfficeServ logo

Reply from OfficeServ

Good Afternoon,

Thank you for leaving us a review.

We will always send mail via Royal Mail on the same day as it is received.

Our client services team and always on deck to lend a helping hand.

The OfficeServ Team

Rated 5 out of 5 stars

A first class seamless service

A first class seamless service. Officeserv are one of the few companies I deal with where you speak to an “actual” person. I’ve had several queries during the past 12 months and they have been handled with professionalism and patience. If I could give more stars, I would. Fantastic value for money and highly recommended.

1 July 2025
OfficeServ logo

Reply from OfficeServ

Good Afternoon,

Thank you so much for such a lovely review; it is greatly appreciated.

Our client services team strive to provide a high level of customer service, and are always more than happy to help with any questions or queries clients may have.

Thank you once again for your recommendations.

The OfficeServ Team

Rated 5 out of 5 stars

Excellent

Excellent, they go beyond what is expected

24 June 2025
OfficeServ logo

Reply from OfficeServ

Good Afternoon,

Thank you for leaving us a review, it is greatly appreciated.

The OfficeServ Team

Rated 5 out of 5 stars

Great efficient service

Great efficient service

25 June 2025
OfficeServ logo

Reply from OfficeServ

Hi there,

Thank you for taking the time to leave us a review, it is greatly appreciated.

The OfficeServ Team

Rated 5 out of 5 stars

Professional & Polished

I had a great experience with Office Serv. Their team is prompt, professional, and approachable. Most importantly, they do exactly what they say they will do.

12 June 2025
OfficeServ logo

Reply from OfficeServ

Good Morning,

Thank you for leaving us a review.

We are glad that you have had a pleasant experience using our services.

Our client services team will be happy to hear that you are enjoying the services they are providing you with.

At OfficeServ we believe that transparency is key, and we will always be open and honest with our clients.

The OfficeServ Team

Rated 5 out of 5 stars

A very friendly team

A very friendly team who are easy to deal with. Informative website and clear scanned emails.

Very happy with the service and shall enjoy working with the team.

17 June 2025
OfficeServ logo

Reply from OfficeServ

Good Morning,

Thank you for leaving us a review.

We are happy to hear that you are enjoying the service provided by our team, and find your documents clear and easy to read.

We will enjoy assisting you for the foreseeable, whilst providing you a service.

The OfficeServ Team

Rated 5 out of 5 stars

Recommended!

I've been using OfficeServ for a few months and have found them to be really very good. I needed to call and check a few things before registering and was able to get through quickly to a lady who was very helpful.

I only needed a simple virtual address to start with and was looking around for an affordable, straightforward service which is exactly what they provide.

I would highly recomend them and have subsequently changed my other company's registered address over to OfficeServ as well.

30 April 2025
OfficeServ logo

Reply from OfficeServ

Good Afternoon,

Thank you for taking the time to leave us such a positive review.

Our client services team are always available to answer and questions or queries customers may have; and strive to go above and beyond to provide exceptional customer service.

We keep our pricing as competitive as possible to ensure customers are always at the heart of what we do.

Thank you once again for your recommendations; they are truly appreciated and do not go unnoticed.

The OfficeServ Team

Rated 5 out of 5 stars

Helpful customer service

Smooth process, reliable service, helpful customer service by email and phone. I needed to change the start date of my registered office address and this was easily arranged by email. I’ve been with this Officeserv for a few years for another limited company and I’ve always found them to be helpful when I’ve had a query.

11 June 2025
OfficeServ logo

Reply from OfficeServ

Good Morning,

Thank you for taking the time to leave us such a lovely review.

We are incredibly happy to hear that you have found our service efficient and effective.

Our client services team are always happy to help, and will provide exceptional customer service via both email and telephone.

Thank you once again.

The OfficeServ Team

Rated 5 out of 5 stars

Excellent services

"I recently used Office-Serv.co.uk's service and was extremely impressed. The staff were very helpful and knowledgeable. The service itself was excellent, and I felt I got great value for my money. I would highly recommend them!"

14 June 2025
OfficeServ logo

Reply from OfficeServ

Good Morning,

Thank you for taking the time to leave us a review.

We are very pleased to hear that your are impressed with our service.

Our client services team strive to provide outstanding service, and are on hand to help with any queries clients may have.

Thank you for your recommendations!

The OfficeServ Team

Rated 5 out of 5 stars

Easy & straightforward.

I applied on line and it was an easy process.
Very efficient, documents sent by large letter.
Fully recommend.

16 June 2025
OfficeServ logo

Reply from OfficeServ

Good Morning,

Thank you for taking the time to leave us a review.

We are happy to hear you found our sign up process easy to navigate, and our service very efficient.

Thank you once again for your recommendations.

The OfficeServ Team

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