The Isle of Lewis chess set and Board has been excellently received as a Christmas present. One slight flaw in one of the pieces, and a call to Official Staunton, resulted in a replacement piece being... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve got to give this company a good review. I ordered an algebraic chess board and chess pieces which arrived very quickly after placing the order. One of the white knights was damaged and I asked t... See more
I recently bought a British Special set from Staunton and must say my experience has been phenomenal! There was some damage to a few pieces in transit and some minor flaws around the sharp edges of s... See more
Official staunton's Winchester chess set is a beautifully made chess set. The pieces are sizeable, well weighted and detailed - especially the knights - and are of very high quality. The chess set I o... See more
Company details
- #11 of 12 best companies in Handicraft
Written by the company
Chess sets to buy at the Official Staunton chess store offering a huge selection to choose from with free UK mainland courier shipping. UK's finest chess shop
Contact info
3 GARNERS LANE, WHIXALL, SY13 2NF, WHITCHURCH, United Kingdom
- 01948880060
- sales@officialstaunton.com
- officialstaunton.com
4.7
Excellent
462 reviews
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Replied to 40% of negative reviews
Typically replies within 1 week
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Reply from OfficialStaunton
We're thrilled to hear that you find our boards beautiful and enjoyable to play on! Thank you for your kind words. If there's anything else we can do for you or if you have any questions, please feel free to let us know. Happy playing!
Reply from OfficialStaunton
Thank you for your feedback! We're thrilled to hear that our product exceeded your expectations. If you ever need anything else or have any questions, feel free to reach out. We appreciate your support
Fast and safe delivery
Fast and safe delivery. Wonderful craftsmanship - lovely chess set!
28 January 2024
Reply from OfficialStaunton
We're delighted to hear that you're pleased with the fast and safe delivery of your chess set, as well as the craftsmanship. Thank you for your kind words! If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. Enjoy your chess set!
Reply from OfficialStaunton
We're thrilled to hear that you're impressed with our service and the fast delivery! Thank you for your kind words. If you ever need anything else or have any questions, feel free to reach out. We appreciate your support!
quality product and timely delivery
7 January 2024
Reply from OfficialStaunton
Thank you for sharing your positive experience with us! We're glad you loved our product and that the delivery was timely. Quality and service are our top priorities, and we're happy to have met your expectations. If you need anything in the future, feel free to reach out. Thanks for your support!
Chess set
Brilliant quality a present for my friends 60th birthday he was overjoyed with the product
10 January 2024
Reply from OfficialStaunton
That's fantastic to hear! We're thrilled that our product made for such a special and cherished gift for your friend's 60th birthday. It brings us joy knowing that our quality exceeded expectations and brought happiness. Thank you for sharing this wonderful experience with us!
5 star reccomendation ! would order again !
The delivery process was really quick and wasn't late, the quality of the pieces and board are just brilliant ! was very Impressed with the details in the peices too, I would 100% reccomend this set to anyone!
1 January 2024
Reply from OfficialStaunton
We're thrilled to hear that you had such a positive experience with both the delivery process and the quality of our product! It's fantastic to know that the pieces and board exceeded your expectations, and that you appreciated the attention to detail. Thank you for your recommendation – we truly appreciate it! If you ever need anything else or have any questions, don't hesitate to reach out.
Great experience - will use again
The folding chess board was exactly as I expected it to be. Very solid and of a high quality. The online ordering process was easy and delivery was in good time. Overall I had a great shopping experience with Official Staunton and would not hesitate to use them again.
1 January 2024
Reply from OfficialStaunton
We're delighted to hear that the folding chess board met your expectations and that you found it to be solid and of high quality. Making the online ordering process easy and ensuring timely delivery are priorities for us, so it's great to know we succeeded in providing you with a fantastic shopping experience. Thank you for your kind words and for choosing Official Staunton! We look forward to serving you again in the future
Great set for my son to get started
Great set for my son to get started. Fantastic quality. Really happy with it.
26 December 2023
Reply from OfficialStaunton
We're so glad to hear that the chess set was a perfect choice for your son and that you're pleased with its quality! Providing top-notch products is our priority, and we're delighted to have met your expectations.
Fantastic quality chess set
Fantastic quality chess set! A real pleasure to play on, and first class customer service. Thank you.
1 January 2024
Reply from OfficialStaunton
We're absolutely thrilled to hear that you're enjoying your chess set! Providing top-notch quality and a great playing experience is what we aim for. Additionally, we're glad to hear that you were satisfied with our customer service. If you ever need anything else or have any questions, please feel free to reach out. Thank you for choosing us!
Great case for my treasured chess board
1 January 2024
Reply from OfficialStaunton
We're delighted to hear that you found the case to be a perfect fit for your treasured chess board! It's wonderful to know that we could provide a solution to help protect and showcase your prized possession. If you have any further questions or need assistance, don't hesitate to reach out. Thank you for choosing us!
Great chessboard at good price
Found the chessboard needed by my sister-in-law easily on the website, and at a good price. It was delivered promptly and well packaged. Now awaits delivery to my sister-in-law.
1 January 2024
Reply from OfficialStaunton
We're delighted to hear that you found the perfect chessboard for your sister-in-law easily on our website and at a good price. Ensuring prompt delivery and secure packaging are top priorities for us, so it's great to hear that we met your expectations in these areas as well. We hope your sister-in-law loves her new chessboard! If you have any further questions or need assistance, feel free to reach out. Thank you for choosing us!
Ordered 20" Wenge ebonised Board with…
Ordered 20" Wenge ebonised Board with Pieces, Lovely quality board, pieces are the star of the show though, for the price I am extremely happy. The vinyl box is also really nice too. Delivered over the Christmas/ New year period and still came within 3 days.
1 January 2024
Reply from OfficialStaunton
Thank you for sharing your experience! It's great to hear that you're pleased with your order of the 20" Wenge ebonized Board with Pieces. The quality of the board and the standout pieces exceeded your expectations, which is fantastic to hear. We're also glad you appreciated the vinyl box. Delivering within three days during the busy Christmas/New Year period is something we're proud of, and we're delighted it reached you in a timely manner. If you have any further questions or need assistance, feel free to reach out. Thank you for choosing us!
Everything perfectly in order
Everything perfectly in order, well packed for safe delivery. Beautiful set and board as promised on the website.
28 November 2023
Reply from OfficialStaunton
Thank you for sharing your experience! We're delighted to hear that everything arrived in perfect order and was well-packed for safe delivery. It's wonderful that the set and board lived up to your expectations as promised on our website. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help and appreciate your support!
Bought for my son and he loved it
Bought for my son and he loved it. His first professional quality board and pieces.
27 December 2023
Reply from OfficialStaunton
We're delighted that your son enjoyed his first professional-quality board and pieces. It's truly rewarding to know that our products bring happiness to our customers. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing us!
Lovely storage box
Well made box that was despatched far more quickly than I was expecting. My husband is very pleased with it
26 December 2023
Reply from OfficialStaunton
We're glad to hear that the box was dispatched swiftly and that your husband is pleased with it. Providing efficient service and high-quality products is our priority. If you have any further questions or need assistance, please feel free to reach out. Thank you for your feedback!
Reply from OfficialStaunton
We're glad to hear that you received your chess set quickly and that you're pleased with its quality! Providing fast delivery and excellent products is what we strive for. If you have any further questions or need assistance, please feel free to reach out. Thank you for choosing us!
Replacement sent out immediately
We needed a replacement as one we got had a fault. They sent another out immediately. Great customer service.
26 November 2023
Reply from OfficialStaunton
We're sorry to hear about the fault with the initial product, but we're glad that we could swiftly resolve the issue by sending out a replacement. Providing great customer service is important to us, and we're pleased that we could assist you promptly. If you have any further concerns or need assistance, please don't hesitate to reach out. Thank you for your understanding and for choosing us!
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