Excellent customer service. Off Ya Tree has an easy to use and navigate website, which has become so very important of late. I received the order I placed online in a timely manner & with a genui... See more
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See what reviewers are saying
Products were packaged securely, faster than expected delivery. They couldn't supply one item, and let me know straight away. I wanted a new retro dress and cardigans. The cuts were perfect. I lov... See more
The red metal coating of the tongue bars I purchased literally peeled away within the first week of wearing. I thought I had a little piece of food in my mouth but no it was a chunk of metal fragment.... See more
Company replied
Never a bad experience with Off Ya Tree. Customer service team is fantastic and they go above and beyond. As I can rarely get parking for your brick and mortar stores when I want to visit; it's gre... See more
Company details
Information provided by various external sources
Off Ya Tree stocks Australia's most extensive range of punk, rockabilly, kustom kulture and metal clothing. We also have homewares, body jewellery, smoking paraphernalia and lifestyle items. Our 33 Stores around Australia also offer a Punktured Body Pi...
Contact info
241 Collins St, 3000, Melbourne City, Australia
- info@offyatree.com.au
- offyatree.com.au
4.0
Great
479 reviews
Hasn’t replied to negative reviews
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My tattoo is infected i want my money…
My tattoo is infected i want my money back
30 May 2021
Unprompted review
Reply from Off Ya Tree
Hi Chloe, we're so sorry to hear you're having issues with your tattoo, thanks for getting back to us and following up with our emails, please let us know if things have been resolved with the store and the artist as we hope to have rectified this issue!
I purchased barb wire hoop earrings
I purchased barb wire hoop earrings, went to wear them for the first time and the back snapped off completely. Poor products
21 May 2021
Reply from Off Ya Tree
Hi, we're so sorry to hear you had this issue with our earrings, we've sent you and email and are more than happy to replace these for you. We understand how frustrating it is when something you've purchased breaks and we hope we can fix this for you soon!
Reply from Off Ya Tree
Hi Ashlee, thanks so much! We're so glad you found us so fantastic, friendly and fast! Love the use of alliterations!
Reply from Off Ya Tree
Hey, thanks so much for the great review, you're also a legend!
Reply from Off Ya Tree
Hey Caroline, thanks so much for the positive review! We really appreciate it and hope you are enjoying your products!
You cancelled my order after nearly…
You cancelled my order after nearly three weeks because of no stock
19 May 2021
Reply from Off Ya Tree
Hi we're sorry to hear this has happened, I've sent you an email following up on this stock issue and understand how frustrating it can be to have to wait so long for an order that was cancelled. We hope to hear back from you soon to help try and resolve this for you!
Reply from Off Ya Tree
Hey, so glad to hear! Thanks so much for the great review, we always aim to ship things out as quick as possible. Hope you're enjoying your products!
Love love love!!!
I got a beautiful dress and a red woollen jacket I live in the mountains it snows here and even though the coat is not waterproof it is definitely warm I got alot of complements on the dress and the coat I can't wait to buy off this website again highly recommended!
17 May 2021
Reply from Off Ya Tree
Hi Mandy, thank you so much for such a lovely review! I'm so glad you've gotten lots of compliments while wearing your new dress and hope you get many more!
I paid to express post the item I…
I paid to express post the item I purchased and it was not sent express post. I had to then go and buy the dress again as I didn't receive it in time for my event. I sent an email with regards to my purchase requesting a full refund of the dress and the express postage cost but no one even acknowledged or replied to my email.
9 May 2021
Reply from Off Ya Tree
Hi, just sent you a follow up email. We apologize again for this happening, we understand how frustrating it can be ordering a dress to not have it arrive in time. Please let us know if this has been resolved, otherwise we'd love to sort this out for you!
Very poor online customer service
Got sent faulty earrings and sent an email about it with no reply, also 2 weeks after placing my order I had one of my items removed from my order without being given a reason, and during this time I was under the impression all of my items were already sent and on their way. Super poor form and never shopping online Off Ya Tree again.
9 May 2021
Reply from Off Ya Tree
Hi, just sent you an email following up with you on your earring and order issues. We are so sorry this has happened and hope to be able to sort this out for you soon. Please do not hesitate to contact us at info@offyatree.com.au
Super quick and efficient service has…
Super quick and efficient service has the product available that I couldn't get locally I will use them again 100%
29 April 2021
Yeh man I love the shirt I bought from…
Yeh man I love the shirt I bought from off yah overall pre good shirt 💯👌
25 April 2021
I never received the item
24 April 2021
Reply from Off Ya Tree
Hi, we're so sorry to hear this has happened. I've sent you an email just to follow up on what's happened, please let us know if you've received your item otherwise I'd be more than happy to resolve this for you! Please do not hesitate to contact us at info@offyatree.com.au for any other issues!
I bought the items a week and a half…
I bought the items a week and a half ago, only got notified yesterday of was out of stock or didn't reach quality control.
Annoying i've had to wait so long and will not have wait probably another week to receive purchases.
24 April 2021
Reply from Off Ya Tree
Hi, we're so sorry to hear this has happened. Please send us an email at info@offyatree.com.au and we'll look into this further.
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