OFX - Canada Reviews 127

I've used ofx successfully, for a few years. This time was no exception; the transfer from the uk to Mexico was flawless and its quick.

I have worked with OFX for years and have always been satisfied with the service that I have received. Their rates have been comparable to other companies so I know I am getting the best rates. Their online platform is easy to negotiate and does not take a lot of my time when I have to pay suppliers.

Everything was going smooth until last week where my beneficiaries didn't receive their payment and it showed as DONE in OFX. This happened with one of the transaction so I paid 3 more guys and none of them have received the amount yet. Again it shows Payment Done to beneficiary but it isn't. Probably not going to use it anymore. It also takes 4-5 business days to transfer the amount, while XOOM takes just few mins to transfer. Can't really rely on it honestly.

They took 17 hours to get back to my emails. It was an emergency because I’m out of the country. Was so disappointed 😔

I’ve used their service to send funds to Australia for over 10 years and the experience is ALWAYS FANTASTIC. Quick, knowledgeable, good rates, etc., I could use their service online but I prefer actual contact via phone.

Highly recommended!

I am a new customer and cannot thank the OFX team enough for there patience and understanding with all my questions and total ignorance of everthing. Emails and phone call questions were returned promptly and they definitely put me at ease.

Needed to xfer some money from the UK to Canada.
Initiated the transaction in the morning and the funds were in the Canadian back account later the same day.

I called customer service multiple times, on hold indefinitely. Selected the 'we'll call you back' option multiple times, no call back. Tried the 'contact us by email' option, no reply. Absolutely zero customer service here - is someone seriously going to trust OFX with their money? Not me

Unfortunately, I can't give them a zero star. The worst service I have experienced. I was trying to send money but they put it on hold for 3 days, I requested to cancel the transaction but the money is not credited back yet.

Before i confirm the deal i called your office to clarify about the refund if not successful and he said don't worry about it. Fastest and Safer money transfer around the world that is your tagline.

July 07 Deal was Booked Confirmed
July 20 I received email that money transfer failed due to error in beneficiary name.
July 27 I received an email money was paid back to me in lesser amount.

You took 1,296.44 in my bank account on July 7. You return my money 1,222.02 July 27. Why it is less 74.42?

My money is with you for almost a month and nothing happen, good enough you use it in forex and earn from it. Returned my money less, what kind of business is this? Nothing happened you ruined my name to the recepient and paid interest because of delay in sending money.

I am very dissapointed. I will file a case and will post this in social media so other people will be aware of your SCAM business!!!

Highly not recommended. I made a transfer on Jun 14 and found out the swift code is incorrect on Jun 21. On Jun 24, a staff told me the bank is sending the fund back to them then they can make the transfer again. I gave them sometime to work on the transfer.
I called yesterday, the staff told me they still haven’t receive the money and need to investigate it. And I called again today, the staff has another version about the money, which is ‘the money is not sending back from the bank’.
Don’t know how long does it take for my recipient to receive the money. My bank does not support the currency so I chose to use ofx. Terrible experience. Do not make a transfer through this company. No one follow up or updates unless you call them. Not the first time making overseas transfer, never heard it will takes more than 2 weeks to recall and resend the money nowadays. Do not treat customer as a fool.

I made a transfer from Canada to USA, fund did not go through into recipient account although status showed "Sent' in OFX online account.
It took more than 15 days to get my money back after numerous emails and calls!
On top of that, I lost transaction fee around $30 USD for nothing.....

I would like to submit a formal complaint about my experience with OFX. On April 25 2022 I made a transfer and funds were removed from my account but by the beginning of June the recipient called stating they had not received the funds. I had not been contacted by OFX about any concerns or docs required so I sent an email and received no response. Next I called and was required to provide some additional documents which I did immediately on June 18th. I was told all the documents required were received and they were reviewing. As of today.. this transfer is still under review/in process after 2 months.. no communication and now I have a very unhappy recipient on the other end.

worst customer service agent who picked up my call. chlyde was i think his name, it was also not pronounced correctly...
talking with easy going attitude with no correct facts and figures about my transfer with no empathy!!!

Always very professional and helpful. Our account rep, Sonam Khedup is a credit to the company. He is a top-notch account manager, entering complicated bank details into the system for me, and later checking that the information went through correctly. I highly recommend OFX.

I have done approximately 5 transfers through OFX and the time to complete the deals varies greatly. My most recent experience, I was sure that I chose to do a bill payment to send the funds to them and I did so immediately because that process seems quicker than direct debit. I will give them the benefit of the doubt that perhaps I clicked direct debit. Anyway, it shows they received my direct debit funds on December 2 and now December 8 they are still showing it as in process. Secondly since I sent the funds via bill payment, I am asking for them to return those funds to my bank. They acknowledge having those funds and they have all of my bank account information in my personal details of my OFX registration but they will not return those funds to me until I provide them proof from my bank that I sent them the funds. This latest experience for me is so frustrating and in my opinion very poor customer service. It feels like they just don’t care and I am just a number while they sit on 2 x the amount of money that I intended to transfer

UPDATE: to be fair after I posted this review I received a call from Richard Srour who is one of the Managers in Canada. Richard was very empathetic to my situation and helped remedy it quickly with an alternate plan and helped me update my account so that I can prevent the possibility of choosing the wrong payment method in my case. He also mentioned that he would use this situation to help as a training opportunity for his team to help anyone who might be in a similar situation. Anyway, his quick action helped restore my faith in OFX. Some personal follow up was what I needed. Regards Ray

Surprised me in a very wrong way!
OFX asked me for the transactions and the prove of current balance (bank statement) !
Even governments hesitate to do so !!?