Oh My Melt Reviews 

252
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Evaluating 36 reviews, most reviewers were somewhat happy with their experience overall. Customers consistently praise the wax melts for their strong, long-lasting scents that effectively fill the home, appreciating the high quality of these products which melt evenly and offer great value. Some also report positive experiences with delivery and customer service, receiving orders quickly and getting issues resolved. However, some customers also noted significant issues with delivery times, reporting delays beyond advertised expectations. A recurring concern is unacknowledged or missing orders, with several people stating they did not receive products. Additionally, many reviewers expressed dissatisfaction with customer service, citing a lack of response to emails and ignored inquiries.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the wax melts for their strong,... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing significant frustration... See more

Quality

Customers had positive experiences with quality, consistently praising the wax melts for their strong,... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with some reporting swift delivery... See more

Customer service

Clients share ambiguous opinions on customer service, with some reviewers expressing significant... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Slow delivery. In fact it took 10 days not the 5 working days advertised. Even an order confirmation confirming they was getting my order ready took 7 days. I won’t purchase again based on delivery de... See more

Rated 1 out of 5 stars

Absolutely shocking customer care. I have emailed them asking when I can expect my delivery which I ordered 3 weeks ago and no one getting back to me and telephone number doesn’t exist but they still... See more

Rated 1 out of 5 stars

After a Google search for strong smelling wax melts this company came up. Ordered the perfume bundle & baccarat rouge air freshener. Excitedly put a wax melt in the burner & there is hardly any smell... See more

Rated 1 out of 5 stars

I made an order on 27/04 which has never been acknowledged but I have been debited. Your email does not work - it says it is not monitored. I have completed your contact form twice with no response.


Company details

  1. #96 of 97 best companies in Candle shop

Written by the company

Highly scented wax melts with attitude! All our wax melt products are hand made in Cheshire, UK. We are a small business and your feedback means everything to us and helps us continually improve our customer experience! For all queries please contact us at customercare@ohmymelt.com and we will get back to you as soon as possible!


Contact info

3.0

Average

TrustScore 3 out of 5

252 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 28% of negative reviews

Typically replies within 24 hours

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3.0

All reviews

(252)

33 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great company

Great company, easy to order, informed what was going on, delivered in a timely manner and a lovely product. What's not to like?

21 October 2022
Rated 4 out of 5 stars

Nice scents but don’t seem very strong

I ordered several bars of wax melts and all smell lovely. I used to use a candle burner but have changed to an electric burner, the scents don’t seem as strong smelling as ones I’ve had in the past, not sure if that’s because I’m using the electric burner now though. I can only seem to smell the scents if I’m stood by the burner.

1 November 2022
Rated 5 out of 5 stars

Spoilt for choice !

I bought a large selection of melts. there were so many bargains I did not know where to start. They are in the box they arrived in my bedroom & the room smells gorgeous. I have not used any of my melts yet but 2 of my friends who I gifted some to are very impressed . One mixed dark coconut & vanilla & says she has got the smell of one of her favourite perfumes.
I do paper craft & have made gift pouches to put a snap bar in for fund raising events. The bars are beautifully packaged ideal for a gift. Excellent value for money. I will be back for more very soon. The web site is very informative , have a look but don't spend up.

14 October 2022
Unprompted review
Rated 3 out of 5 stars

The wax melts are packed beautifully…

The wax melts are packed beautifully and smell divine when opening the packaging
The only downside I have is after about an hour of burning all I can smell is a strange smell not sure if it's the soy or the base that the melts are made of so quite disappointing at that stage I bought quite alot and now looking to purchase elsewhere as the after smell lingers unfortunately not right for me

13 August 2022
Rated 5 out of 5 stars

Best wax melts

Best wax melts I've had, my house is smelling amazing! The scents are different class! Customer service was great at responding. Will be placing another order!

7 September 2022
Rated 5 out of 5 stars

Absolutely amazing wax melts

Absolutely amazing wax melts! I have never ordered melts online before so it was a great experience that they came in just a few working days!! They smell amazing and very strong and the prices are so affordable. Thankyou so much! Can’t wait for my next order!!

17 August 2022
Unprompted review
Rated 1 out of 5 stars
Oh My Melt logo

Reply from Oh My Melt

Hello! Thanks for your review. From looking at the tracking, your item was attempted delivery on 28th July and returned to your sorting office. If you pop down it should still be there! You just need something with your name on/ID or a bank card. If you have any more issues please email us on customercareteam@ohmymelt.co.uk and we'll sort you out :-)

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