Oilfast logo
Visit website

Oilfast Reviews 257

•
TrustScore 4.5 out of 5

4.7

Heating oil supplier
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendliness, efficiency, and helpfulness, making interactions pleasant and professional. The service is frequently highlighted as exceptional, with many appreciating the quick response times and ease of ordering. Reviewers are particularly impressed with the fast delivery, often receiving their orders sooner than expected, even in urgent situations. The pricing is consistently described as good and competitive, offering value to customers. However, some people mentioned occasional issues with delivery, such as a missed delivery or a new driver needing assistance to locate the oil tank.

What people talk about most

Delivery service

People report positive experiences with delivery service, frequently highlighting fast and prompt deliveries,... See more

Service

Customers consistently note positive experiences with service, often describing it as brilliant, excellent,... See more

Staff

Consumers find staff to be positive, with many reviewers describing them as friendly, efficient, and helpful.... See more

Price

Customers had positive experiences with price, consistently reporting competitive and good rates for oil.... See more

Order

Users describe positive interactions with order, highlighting the ease of placing orders and the quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My service from oil fast is always 5 star-that is why I commit to a monthly payment to them for my orders instead of trying to comparing costs and going else where at time of ordering. My oil tank is... See more

Company replied

Rated 5 out of 5 stars

We ran out of heating oil on Boxing Day and called Oilfast for a delivery. They said delivery time would be the standard 5-7 working days and asked if it was urgent. I said that we’d just run out and... See more

Company replied

Rated 5 out of 5 stars

Very friendly local telephone service; delivery when promised and done in a helpful and professional way; good price on the day. For me that's as good as it gets but is also what I have come to expect... See more

Rated 5 out of 5 stars

Very quick recent delivery after I had been sick and not checked the tank, which was at oops ‘better order some oil’ level. Usual great courteous service from the Forfar Oilfast team. I have a monthl... See more

Company replied

Company details

  1. Heating oil supplier
  2. Oil & Natural Gas Company

Written by the company

Oilfast is one of Scotland's leading independent heating oil suppliers, providing reliable fuel deliveries to homes, farms and businesses across the country. With a growing network of local depots and decades of industry experience, we combine nationwide buying power with local knowledge to deliver the high standards of service our customers expect. From rural communities and agricultural customers to households and businesses, we work hard to ensure fuel is delivered safely, efficiently and at competitive prices. We understand how important reliable heating is, particularly during Scotland's colder months. That's why our team is committed to making the ordering process as straightforward as possible, offering dependable deliveries, helpful customer support and practical solutions to help customers manage their fuel requirements throughout the year. At Oilfast, we are proud to support the communities we serve, building long-term relationships based on trust, reliability and excellent customer service. Whether you're a long-standing customer or ordering from us for the first time, our goal is simple: to provide a professional, dependable service that helps keep Scotland warm.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

257 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Oilfast at Insch

I've been using Oilfast at Insch for years. They are always very helpful when I speak to them on the phone. The delivery is always prompt. There is no disruption to the area of ground they have to trail the hose along.

29 January 2025
Unprompted review
Rated 1 out of 5 stars

You delivered oil to me when I hadnt…

You delivered oil to me when I hadnt ordered it, I sent emails asking why this had happened, I also left a message on your answer machine, as no one seemed to be answering the phone, there was no response to that message either.

25 January 2025
Unprompted review
Rated 5 out of 5 stars

Great company Great customer service

Fantastic company great customer service. If your low on oil they will deliver it as quickly as possible. Been a customer for nearly 9 years now won’t go anywhere else. Paying monthly is a great option as well as it’s suits me budgeting every month.

1 February 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Jane Ewing is superb. Her customer service is outstanding and the drivers are also wonderful getting the oil to all my oil group members no matter the weather, even in the recent storm. I have a lot of elderly people in the group and they are always grateful for the excellent service provided by Oilfast.

24 January 2025
Unprompted review
Rated 5 out of 5 stars

Love Oilfast

Love Oilfast
They really do deliver fast at reasonable/best deal
And if you run out you can buy plastic 5 litre tanks frim the office to see you through
Brilliant friendly snd appatrntly avleays available / phoned them middle of night by mistake .. they could not have been nicer
Brilliant
Mamy thanks

5 February 2024
Unprompted review
Rated 1 out of 5 stars

1000 litres ordered on 2nd January with…

1000 litres ordered on 2nd January with a forecast delivery of 3 days. I left two messages asking for a call back. Response was that my address is inaccessible to a four wheel tanker and that an extra fee will be charged for delivery on a small vehicle. Although we live in a remote area, we are regularly visited by other vehicles including large garbage trucks and other oil suppliers.

20 January 2025
Unprompted review
Rated 1 out of 5 stars

Ordered oil in 30th December 2024 and…

Ordered oil in 30th December 2024 and still not delivered 14th January 2025 😂 oil fast ain’t so fast. Hope i will get it soon and definitely searching for better companies! I called them few times and they just don’t care

14 January 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look