Oilfast Reviews 

262
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and friendly service, highlighting the helpfulness and positive attitude of the staff, including drivers and office personnel. Many people appreciate the quick delivery times, often receiving their orders promptly, sometimes even the next day, which is particularly valued when tanks are low. Reviewers also frequently mention the competitive pricing and the ease of ordering, with some noting the convenience of tank monitors that automate reorders. However, some customers also noted that on one occasion, a delivery was missed from the run, though it was subsequently delivered with a discount.

What people talk about most

Delivery service

People report positive experiences with delivery service, consistently praising the speed and efficiency of... See more

Service

Customers consistently note positive experiences with service, often describing it as "great" and "excellent"... See more

Staff

Clients share positive opinions on staff, consistently describing them as friendly, helpful, and efficient.... See more

Price

Reviewers highlight positive aspects of price, consistently finding competitive and good rates for their... See more

Order

Reviewers mention positive feedback about their ordering experience, highlighting the ease and efficiency of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My service from oil fast is always 5 star-that is why I commit to a monthly payment to them for my orders instead of trying to comparing costs and going else where at time of ordering. My oil tank is... See more

Company replied

Rated 5 out of 5 stars

Very friendly local telephone service; delivery when promised and done in a helpful and professional way; good price on the day. For me that's as good as it gets but is also what I have come to expect... See more

Rated 5 out of 5 stars

Very quick recent delivery after I had been sick and not checked the tank, which was at oops ‘better order some oil’ level. Usual great courteous service from the Forfar Oilfast team. I have a monthl... See more

Company replied

Rated 5 out of 5 stars

A great service from a great team. The staff are always cheerful and friendly when you call. Ordering a delivery is always made easy and the delivery drivers are always friendly and respectful of o... See more

Company replied


Company details

  1. Heating oil supplier
  2. Oil & Natural Gas Company

Written by the company

Oilfast is one of Scotland's leading independent heating oil suppliers, providing reliable fuel deliveries to homes, farms and businesses across the country. With a growing network of local depots and decades of industry experience, we combine nationwide buying power with local knowledge to deliver the high standards of service our customers expect. From rural communities and agricultural customers to households and businesses, we work hard to ensure fuel is delivered safely, efficiently and at competitive prices. We understand how important reliable heating is, particularly during Scotland's colder months. That's why our team is committed to making the ordering process as straightforward as possible, offering dependable deliveries, helpful customer support and practical solutions to help customers manage their fuel requirements throughout the year. At Oilfast, we are proud to support the communities we serve, building long-term relationships based on trust, reliability and excellent customer service. Whether you're a long-standing customer or ordering from us for the first time, our goal is simple: to provide a professional, dependable service that helps keep Scotland warm.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

262 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(262)

63 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Very helpful and pleasant to deal with. The drivers are always very considerate and respectful. Deliveries are prompt too.

20 December 2024
Unprompted review
Rated 4 out of 5 stars

Great service but having to guess how…

Great service but having to guess how much domestic oil to order and having to pay upfront is a pain. Would prefer just to fill tank and be invoiced just like electricity or gas. Will continue to shop around until I find a company that can accommodate.

16 November 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional Service from the Crieff Depot

Big shout out to Rhys (I hope you use the Welsh spelling of your name:-).
You went beyond the call of duty, not only in being really helpful and pleasant to deal with (SO refreshing, nowadays), but because you and your wonderful colleagues helped me out of a really tight spot. I stupidly forgot to dip our tank ( Watchman is faulty) and allowed us to run out of oil. You guys went out of your way to arrange an emergency delivery for us. My husband is 85 and with all of the worries about winter fuel allowance, etc, this act of pure kindness really lifted his spirits.
I bow to your shining standards of service.

5 December 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

Although we left order until we were almost empty and they were very busy, they managed to squeeze us in and delivered first thing . Very grateful for their wonderful service. Oh and the price was very good too

5 December 2024
Unprompted review
Rated 2 out of 5 stars

So disappointed that this Company will…

So disappointed that this Company will not sell smaller quantity of Red Diesel 25L to be used fir Domestic Heating..ie
for using in my diesel heaters in my Hut and Campervan..I purchased it at these
Premises prior to Oilfast taking over the business giving my personal details and explaining it was for legitimate use and complying with Government Regulations.
I tried to explain on the phone, but Oilfast will only sell bulk quantities which i would never be able to use. I feel this is another blow to the little person in
this Country being hit yet again..deeply annoyed at Oilfast attitude 😒

30 October 2024
Unprompted review
Oilfast logo

Reply from Oilfast

Hi Daniel,

Thank you for taking the time to leave your feedback.

We are sorry to hear of your disappointment. Product availability, packaging options and minimum order quantities can change over time as businesses evolve and regulatory requirements develop.

While we appreciate that smaller quantities may suit some customers, our focus is on supplying products in line with our current operational model.

We appreciate your feedback and are sorry that we were unable to meet your requirements on this occasion.

Kind regards,

The Oilfast Team

Rated 3 out of 5 stars

Usually company deliver after 2 days of…

Usually company deliver after 2 days of order but this time I had to call again to see if order had been lost. I was informed vehicles off road for mot which I understand but I maybe should have been told when to expect my delivery when ordering .

25 October 2024
Unprompted review
Oilfast logo

Reply from Oilfast

Hi there,

Thank you for your feedback.

We are sorry to hear that your experience did not meet expectations. We understand the importance of keeping customers informed of any delays and appreciate you bringing this to our attention.

Kind regards,

The Oilfast Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look