My service from oil fast is always 5 star-that is why I commit to a monthly payment to them for my orders instead of trying to comparing costs and going else where at time of ordering. My oil tank is... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
We ran out of heating oil on Boxing Day and called Oilfast for a delivery. They said delivery time would be the standard 5-7 working days and asked if it was urgent. I said that we’d just run out and... See more
Company replied
Very friendly local telephone service; delivery when promised and done in a helpful and professional way; good price on the day. For me that's as good as it gets but is also what I have come to expect... See more
Very quick recent delivery after I had been sick and not checked the tank, which was at oops ‘better order some oil’ level. Usual great courteous service from the Forfar Oilfast team. I have a monthl... See more
Company replied
Company details
Written by the company
Oilfast is one of Scotland's leading independent heating oil suppliers, providing reliable fuel deliveries to homes, farms and businesses across the country. With a growing network of local depots and decades of industry experience, we combine nationwide buying power with local knowledge to deliver the high standards of service our customers expect. From rural communities and agricultural customers to households and businesses, we work hard to ensure fuel is delivered safely, efficiently and at competitive prices. We understand how important reliable heating is, particularly during Scotland's colder months. That's why our team is committed to making the ordering process as straightforward as possible, offering dependable deliveries, helpful customer support and practical solutions to help customers manage their fuel requirements throughout the year. At Oilfast, we are proud to support the communities we serve, building long-term relationships based on trust, reliability and excellent customer service. Whether you're a long-standing customer or ordering from us for the first time, our goal is simple: to provide a professional, dependable service that helps keep Scotland warm.
Contact info
Nethan St, ML1 3TF, Motherwell, United Kingdom
- 01698 537 152
- marketing@oilfast.co.uk
- oilfast.co.uk
4.7
Excellent
257 reviews
Hasn’t replied to negative reviews
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Very prompt delivery and a good price
4 March 2023
Unprompted review
Reply from Oilfast
Hi Ian, glad we are living uopto our name OIL FAST ! Many thanks
The customer service at Oilfast Connel…
The customer service at Oilfast Connel has always been very good and the drivers are efficient and friendly
28 April 2023
Unprompted review
Reply from Oilfast
Mrs Stuart we really appreciate your feedback - thank you
Swift and easy going service
Swift and easy going service! Great price and the process was hustle free 👍
1 April 2023
Unprompted review
Reply from Oilfast
"Thank you for your review; it is very much appreciated by the whole team here at Oilfast, as we all work really hard to provide the highest levels of customer service to all our valued clients. If you need any further assistance from the team, please contact your local depot: https://www.oilfast.co.uk/contact-us/ . Thanks again for your review and your custom."
PS: Recommend a Friend - Introduce a friend to Oilfast and you both save money! https://www.oilfast.co.uk/domestic/recommend-a-friend/
First time dealing with Oilfast…
First time dealing with Oilfast (Motherwell). Very happy, oil arrived on time, main reason I am happy is the considerably cheaper price than I was used to paying with my previous distributor.
14 March 2023
Unprompted review
Reply from Oilfast
"Thank you for your review; it is very much appreciated by the whole team here at Oilfast, as we all work really hard to provide the highest levels of customer service to all our valued clients. If you need any further assistance from the team, please contact your local depot: https://www.oilfast.co.uk/contact-us/ . Thanks again for your review and your custom."
PS: Recommend a Friend - Introduce a friend to Oilfast and you both save money! https://www.oilfast.co.uk/domestic/recommend-a-friend/
Staff are courteous and efficient
Staff are courteous and efficient. Driver always gives a call before arriving and is helpful with our delivery
10 March 2023
Unprompted review
Reply from Oilfast
"Thank you for your review; it is very much appreciated by the whole team here at Oilfast, as we all work really hard to provide the highest levels of customer service to all our valued clients. If you need any further assistance from the team, please contact your local depot: https://www.oilfast.co.uk/contact-us/ . Thanks again for your review and your custom."
PS: Recommend a Friend - Introduce a friend to Oilfast and you both save money! https://www.oilfast.co.uk/domestic/recommend-a-friend/
Very friendly helpful service
21 April 2023
Unprompted review
Reply from Oilfast
"Thank you for your review; it is very much appreciated by the whole team here at Oilfast, as we all work really hard to provide the highest levels of customer service to all our valued clients. If you need any further assistance from the team, please contact your local depot: https://www.oilfast.co.uk/contact-us/ . Thanks again for your review and your custom."
PS: Recommend a Friend - Introduce a friend to Oilfast and you both save money! https://www.oilfast.co.uk/domestic/recommend-a-friend/
The Crieff depot are always courteous
The Crieff depot are always courteous, friendly and helpful. Thoroughly recommend them all.
28 April 2023
Unprompted review
Reply from Oilfast
"Thank you for your review; it is very much appreciated by the whole team here at Oilfast, as we all work really hard to provide the highest levels of customer service to all our valued clients. If you need any further assistance from the team, please contact your local depot: https://www.oilfast.co.uk/contact-us/ . Thanks again for your review and your custom."
PS: Recommend a Friend - Introduce a friend to Oilfast and you both save money! https://www.oilfast.co.uk/domestic/recommend-a-friend/
Great customer service
Great customer service, prompt delivery, will continue returning to Oilfast for my kerosene.
1 March 2023
Unprompted review
Reply from Oilfast
"Thank you for your review; it is very much appreciated by the whole team here at Oilfast, as we all work really hard to provide the highest levels of customer service to all our valued clients. If you need any further assistance from the team, please contact your local depot: https://www.oilfast.co.uk/contact-us/ . Thanks again for your review and your custom."
PS: Recommend a Friend - Introduce a friend to Oilfast and you both save money! https://www.oilfast.co.uk/domestic/recommend-a-friend/
Great service from very friendly staff!
29 March 2023
Unprompted review
Reply from Oilfast
"Thank you for your review; it is very much appreciated by the whole team here at Oilfast, as we all work really hard to provide the highest levels of customer service to all our valued clients. If you need any further assistance from the team, please contact your local depot: https://www.oilfast.co.uk/contact-us/ . Thanks again for your review and your custom."
PS: Recommend a Friend - Introduce a friend to Oilfast and you both save money! https://www.oilfast.co.uk/domestic/recommend-a-friend/
Professional and friendly service
Easy to deal with. Friendly professional staff. Have top up service which allows me to pay money monthly and avoid unexpected large bills.
6 April 2023
Unprompted review
Reply from Oilfast
Thank you for your great review.
Very much appreciated by the whole team
Glad you find out “top up service” helpful
https://www.oilfast.co.uk/domestic/smart-tank-heating-oil-monitoring-service/
Great service, great price..
First time contacting the company for a price quote. Very helpful & friendly over the phone and now have an account set up. Oil was delivered quickly and we will definitely be using Oilfast again.
17 February 2023
Unprompted review
Reply from Oilfast
Hello Hazel we are so pleased that you are now an Oilfast customer- welcome !
Reply from Oilfast
We try hard every day to live up to our name Oil Fast
So delighted that you found us to be Quick and Reliable.
And that you highlight- Service
Thank you
Reply from Oilfast
"Thank you for your review; it is very much appreciated by the whole team here at Oilfast, as we all work really hard to provide the highest levels of customer service to all our valued clients. If you need any further assistance from the team, please contact your local depot: https://www.oilfast.co.uk/contact-us/ . Thanks again for your review and your custom."
PS: Recommend a Friend - Introduce a friend to Oilfast and you both save money! https://www.oilfast.co.uk/domestic/recommend-a-friend/
delivered on time
delivered on time, slight problem with the pump system on the lorry, but sorted quickly by driver
23 February 2023
Unprompted review
Reply from Oilfast
"Thank you for your review; it is very much appreciated by the whole team here at Oilfast, as we all work really hard to provide the highest levels of customer service to all our valued clients. If you need any further assistance from the team, please contact your local depot: https://www.oilfast.co.uk/contact-us/ . Thanks again for your review and your custom."
PS: Recommend a Friend - Introduce a friend to Oilfast and you both save money! https://www.oilfast.co.uk/domestic/recommend-a-friend/
Always there when I need them
Always there when I need them & there prices are always the lowest
23 March 2023
Unprompted review
Reply from Oilfast
"Thank you for your review; it is very much appreciated by the whole team here at Oilfast, as we all work really hard to provide the highest levels of customer service to all our valued clients. If you need any further assistance from the team, please contact your local depot: https://www.oilfast.co.uk/contact-us/ . Thanks again for your review and your custom."
PS: Recommend a Friend - Introduce a friend to Oilfast and you both save money! https://www.oilfast.co.uk/domestic/recommend-a-friend/
I always get first class service from Oilfast…
I always get first class service from our supplier, the office staff based at Dalcross Inverness, are always very helpful and very Prompt with delivery,
And as I have had an account with Oilfast for a number of years, they are very accommodating, I don’t have to go round various companies for quotes, if I get good service and spread my cost of fuel over the year, that is the sort of service customers look for, more so with the way the current climate in energy has changed, customers want reliable companies they can trust and deal with, without any issues, Oil ordered majority of fuel paid for in advance, albeit my account used to cover the entire bill, but with extreme changes in costs, Oilfast allow me to use my account to cover the rest of the outstanding cost, more so as they are guaranteed to be paid with my direct debit account being topped up every month, now that really is top quality service and really taking care of their customers.👏👍🏼
23 March 2023
Unprompted review
Reply from Oilfast
"Thank you for your review; it is very much appreciated by the whole team here at Oilfast, as we all work really hard to provide the highest levels of customer service to all our valued clients. If you need any further assistance from the team, please contact your local depot: https://www.oilfast.co.uk/contact-us/ . Thanks again for your review and your custom."
PS: Recommend a Friend - Introduce a friend to Oilfast and you both save money! https://www.oilfast.co.uk/domestic/recommend-a-friend/
As ever, excellent service
As ever, excellent customer service with the upmost made to get the heating oil to me. They do what they say and I can’t praise them enough. Highly recommend
9 March 2023
Unprompted review
Reply from Oilfast
"Thank you for your review; it is very much appreciated by the whole team here at Oilfast, as we all work really hard to provide the highest levels of customer service to all our valued clients. If you need any further assistance from the team, please contact your local depot: https://www.oilfast.co.uk/contact-us/ . Thanks again for your review and your custom."
PS: Recommend a Friend - Introduce a friend to Oilfast and you both save money! https://www.oilfast.co.uk/domestic/recommend-a-friend/
Very easy to deal with
Very easy to deal with. Always competitive on price, pleasant on the phone and prompt delivery. Would definitely recommend.
20 January 2023
Unprompted review
Reply from Oilfast
"Thank you for your review; it is very much appreciated by the whole team here at Oilfast, as we all work really hard to provide the highest levels of customer service to all our valued clients. If you need any further assistance from the team, please contact your local depot: https://www.oilfast.co.uk/contact-us/ . Thanks again for your review and your custom."
PS: Recommend a Friend - Introduce a friend to Oilfast and you both save money! https://www.oilfast.co.uk/domestic/recommend-a-friend/
I’ve been using Oilfast for a good few…
I’ve been using Oilfast for a good few years now and can only say that they have never let me down in the 20years plus….so they definitely get a 10 from meeeee….. James Robertson 👍
3 February 2023
Unprompted review
Reply from Oilfast
"Thank you for your review; it is very much appreciated by the whole team here at Oilfast, as we all work really hard to provide the highest levels of customer service to all our valued clients. If you need any further assistance from the team, please contact your local depot: https://www.oilfast.co.uk/contact-us/ . Thanks again for your review and your custom."
PS: Recommend a Friend - Introduce a friend to Oilfast and you both save money! https://www.oilfast.co.uk/domestic/recommend-a-friend/
Great experience no hassle at all
The staff were great verry helpful from start to finish easy to talk to have a laff full your drums with no spillage and out the door you go easy as that I'm well happy with the service.
3 February 2023
Unprompted review
Reply from Oilfast
"Thank you for your review; it is very much appreciated by the whole team here at Oilfast, as we all work really hard to provide the highest levels of customer service to all our valued clients. If you need any further assistance from the team, please contact your local depot: https://www.oilfast.co.uk/contact-us/ . Thanks again for your review and your custom."
PS: Recommend a Friend - Introduce a friend to Oilfast and you both save money! https://www.oilfast.co.uk/domestic/recommend-a-friend/
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