Always polite, friendly and informative. Danielle Elliott spent considerable time with me choosing the style, colour and fabric for a new sofa. I showed her photos of the room and she advised me accor... See more
Company replied
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See what reviewers are saying
I received a genuine welcome from Caroline who helped me choose table lamps when I visited the Guildford store. A good shopping experience and I love the products. Caroline helped me to source a speci... See more
I wish I could remember the ladies name (Wednesday afternoon in the Guildford store) but she helped me select some cushions that would work in my living room. She spent 20 minutes with me going throug... See more
Company replied
The in-store team at Guildford were great. What lets you down is your delivery partner DPD. DPD lost my £400 order and it had to be repurchased and sent out. Change your delivery partner. DPD is shock... See more
Company replied
Company details
- #261 of 396 best companies in Home Furniture Shop
- #144 of 208 best companies in Decoration and Interior Design Store
- #70 of 96 best companies in Lighting Shop
Written by the company
Situated between the bustling high street and the historic castle – surrounded by high-end boutiques and delectable restaurants and cafés, such as The Ivy and Gail’s – our store is nestled in the Tunsgate Quarter. The large glass-fronted store showcases our complete (and extensive) collection across 11,000 sq ft, with high ceilings and abundant space. Our talented visual team has arranged the pieces into seasonal looks so that you can gain abundant inspiration for your own home.
Contact info
Tunsgate Quarter, GU1 3QY, Guildford, United Kingdom
- +44 1483 906287
4.8
Excellent
365 reviews
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Wonderful choice.the assistant was very…
Wonderful choice.the assistant was very helpful bringing different shades for the lamp base so we made the right choice.
30 August 2026
Reply from OKA - Guildford
Dear Christine,
Thank you for your lovely feedback. We’re delighted the Guildford team were able to help you choose the right shade for your lamp base.
We really appreciate you taking the time to share your review and hope your new piece looks perfect in your home.
Kind regards,
OKA
Helpful
Helpful, pleasant and knowledgeable sales assistant. A pleasure to have a look at lights with product advice. Thank you.
30 August 2026
Reply from OKA - Guildford
Dear Gill,
Thank you for your lovely feedback. We’re delighted the Guildford team were able to offer helpful guidance while you browsed our lighting.
We really appreciate you taking the time to share your experience and hope to welcome you back again soon.
Kind regards,
OKA
Danielle at Oka Guildford was…
Danielle at Oka Guildford was wonderful. I rang to see if something was in stock. It was. She sourced it and put it by. When I turned up the following day, she was super friendly, efficient and immensely helpful. It’s why I’ll always choose Oka.
29 August 2026
Unprompted review
Reply from OKA - Guildford
Dear Kerri,
Thank you for your wonderful feedback. We’re delighted Danielle was able to make everything so easy for you during your visit to our Guildford store.
Your kind words will mean a great deal to her and the team, and we look forward to welcoming you back again soon.
Kind regards,
OKA
Reply from OKA - Guildford
Dear Lisa
We're so glad to hear about your positive experience at our Guildford store. We appreciate your kind words and hope that you will visit us again soon.
Warm regards
OKA
Excellent quality
Excellent quality, very helpful and efficient store staff, seamless purchase process and prompt delivery. Great company.
26 August 2026
Reply from OKA - Guildford
Dear Mrs Baynes
We are so pleased to hear that you had such a positive experience with us, from the quality of our products to the efficiency of our team, in our Guildford store, and delivery. Thank you for your kind words.
Warm regards
OKA
Always something different and…
Always something different and interesting and above all well made somethings too expensive for me but beautiful to look at.
21 August 2026
Reply from OKA - Guildford
Dear Angel
We're so happy you find our selection interesting and well-made! We always aim to offer beautiful items. We appreciate your kind words and thank you for your support.
Best wishes
OKA
Excellent range of unique furnishings
We’ve recently moved home and we wanted to completely refurnish with new, more trendy, furnishings. The furniture in the store and the accessories are amazing and really very unique with an Indian/Asian influence. The staff in the store were very helpful but, in particular, Emma de Oude. She has a great sense of style and helped us choose more daring colours and furniture into our home. It all looks great. Christine and Grant
29 August 2026
Unprompted review
Reply from OKA - Guildford
Dear Christine and Grant
We're so happy to hear that you found our furniture and accessories amazing and unique. It's wonderful to know that our team, particularly Emma, was able to help you choose daring colours and furniture that look great in your new home. We appreciate you sharing your positive experience with us and hope to welcome you back soon.
Best wishes
OKA
Top team at Guildford Oka delivers again!
The attention from Andrea at Guildford was tip-top. Comms were excellent. Product protection likewise, and loading into my vehicle was accomplished by her and the duty manager with skill and patience. First rate customer service throughout the process. How to delight and retain your customer. Thank you.
24 August 2026
Unprompted review
Reply from OKA - Guildford
Dear Steven
Thank you for taking the time to share such a wonderful review. We're absolutely delighted to hear about your positive experience at our Guildford store. It's fantastic to know that Andrea provided such excellent service and went above and beyond to assist you. We'll be sure to pass on your kind words to her and the wider team.
We truly appreciate you sharing your experience and hope that you will visit us again soon!
Best wishes
OKA
As always Oka customer service and…
As always Oka customer service and product are super.
20 August 2026
Reply from OKA - Guildford
Dear Sally,
We’re delighted to hear that you continue to be so happy with both our service and products.
Thank you for your kind feedback and continued support.
Kind regards,
OKA
Reply from OKA - Guildford
Dear Susie
Thank you for your lovely feedback. We’re delighted to hear that you received such excellent service during your recent visit to our Guildford store, and we hope that you are happy with your purchase. Your kind words are truly appreciated, and we hope to see you again soon.
Kind regards,
OKA
Eglee was extremely helpful and went to…
Eglee was extremely helpful and went to a huge amount of effort helping me decide on some beautiful mirrors. Exceptional. Thank you
22 August 2026
Unprompted review
Reply from OKA - Guildford
Dear Nicola
We're delighted to hear about your positive experience in our Guildford showroom, and the exceptional assistance you received. It's wonderful to know that Eglee was so helpful in assisting you with your choice of mirrors. We greatly appreciate you taking the time to share your feedback.
Kindest regards
OKA
A gorgeous floor cushion
A gorgeous floor cushion. Fits beautifully with our other furnishings. Wonderful staff at OKA in Guildford. We have since been back to order somer dining chairs. Such a tempting shop.
15 August 2026
Reply from OKA - Guildford
Dear Mrs Rayner
We're so pleased to hear how much you're enjoying your new floor cushion and that it complements your home beautifully. It's wonderful that our team at the Guildford store provided such a positive experience, leading you to return to purchase dining chairs We appreciate your kind words and hope you continue to find tempting items with us!
Best wishes
OKA
The Sales assistant was lovely,
The Sales assistant was lovely,. Helpful kind and polite. A joy to shop there.
15 August 2026
Reply from OKA - Guildford
Dear Customer
We're so pleased to hear that you had such a positive visit to our Guildford store and found our team to be helpful, kind, and polite. It's wonderful to know that your shopping experience was a joy. Thank you for your kind feedback.
Best wishes
OKA
Eglee in the Guildford store was a superstar
Eglee in the Guildford store was really helpful. She sent mock ups based on photos of our room. We wouldn't have bought the rug without her input
15 August 2026
Unprompted review
Reply from OKA - Guildford
Dear Mary
Thank you for your wonderful feedback. We're so pleased to hear about your positive experience in our Guildford store. It's fantastic to know that Eglee's input was so valuable in helping you choose the perfect rug for your room. We truly appreciate you sharing your experience.
Warm regards
OKA
The great first purchase!! staff were incredibly helpful and…
The staff were incredibly helpful and went well out of their way to provide information for us. The delivery was excellent and the product was out of this world! Very pleased!!
11 August 2026
Reply from OKA - Guildford
Dear Garry
Thank you for taking the time to leave such a wonderful review. We're absolutely delighted to hear about your experience with our Guildford store and are so pleased to hear that our team went above and beyond to assist you, they will be thrilled to receive your feedback.
Your comments mean a great deal to us and we look forward to welcoming you back again soon.
Best wishes
OKA
We received amazing customer service…
We received amazing customer service from Charlotte in the Guildford store. She was really knowledgeable about the stock and was able to make great suggestions pairing different colours and designs. Her expertise was greatly appreciated
4 August 2026
Unprompted review
Reply from OKA - Guildford
Dear Nikki,
We’re so pleased to hear that Charlotte provided such helpful advice during your visit to our Guildford store.
It’s lovely to know her product knowledge and styling suggestions made such a difference. We’ll be sure to pass your kind feedback on to Charlotte and the team.
Kind regards,
OKA
Diana from your Guildford branch was…
Diana from your Guildford branch was very helpful in helping me choose a colour for my cushions.
5 August 2026
Reply from OKA - Guildford
Dear Caroline
Thank you for your sharing your kind words. We are so pleased to hear that Diana was able to assist you in selecting the perfect colour for your cushion covers, and we hope you are delighted with your choices!
Best wishes
OKA
Dog Bed pad and cover
When I rang to order the pad and cover the staff there – Carolyn in particular – could not have been more helpful and went off to search for the product. They then sent it to me and it arrived promptly. I do not think this product is as good as its predecessor. Previously the dog bed had a softer squishy pad and then a Valure cover with some chain stitch embroidery in each corner. The new dog bed pad is heavy and cumbersome and much less easy for an animal to get comfortable in. I strongly suggest that Oka move back to the original design which was much more fit for purpose.
2 August 2026
Reply from OKA - Guildford
Dear Paula
We are so pleased to hear our Guildford team provided such excellent service and that your order arrived promptly.
We appreciate you taking the time to share your detailed feedback regarding your recent purchase of our pet cushion and understand your concerns about the new product's design compared to its predecessor.
We will certainly pass your suggestion to the relevant team for review. Your insights are crucial as we continuously strive to improve our offerings.
Kind regards
OKA
Charming, engaging & throughly delightful
Throughly enjoyed looking around store. Sales assistant Danielle was particularly charming, engaging & throughly delightful. Very helpful, finding matching set of frames as one I found was damaged. Experience made all the more enjoyable from interaction.
31 July 2026
Reply from OKA - Guildford
Dear Mrs Wylie
We are delighted to hear that your visit to our Guildford store was so enjoyable and that Danielle made such a positive impression. It's fantastic to know that her charm and helpfulness contributed to a delightful experience.
We truly appreciate your kind words and hope that you will visit us again soon.
Warm regards
OKA
Lovely shop with beautiful displays.
Lovely shop with beautiful displays.
Friendly and able staff
31 July 2026
Reply from OKA - Guildford
Dear Norma
We’re delighted to hear that you enjoyed your experience in our Guildford store and that our team were so helpful during your visit. It’s wonderful to know you enjoyed exploring the store and we hope that you are happy with your purchase.
We truly appreciate your feedback and look forward to welcoming you back again soon.
Best wishes
OKA
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