The whole team at the Guildford store are helpful and experienced in advising which pieces work best along side existing furniture or new pieces from store. Eglee in particular has been extremely help... See more
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Can’t fault the customer service! Danielle has been fantastic! Went to the Guildford store, ordered a bistro set to be picked up in store. I came in to collect it and it had been reduced since we boug... See more
Nikki at the Guildford branch was very helpful in trying to source a particular light shade for me that was showing out of stock online. This was then followed up by Samantha in the sunninghill bran... See more
Company replied
Unfortunately the item of furniture was damaged in several places. The issue was delt with very quickly. And hopefully a replacement is coming on Sunday.
Company replied
Company details
- #259 of 399 best companies in Home Furniture Shop
- #137 of 209 best companies in Decoration and Interior Design Store
- #72 of 99 best companies in Lighting Shop
Written by the company
Situated between the bustling high street and the historic castle – surrounded by high-end boutiques and delectable restaurants and cafés, such as The Ivy and Gail’s – our store is nestled in the Tunsgate Quarter. The large glass-fronted store showcases our complete (and extensive) collection across 11,000 sq ft, with high ceilings and abundant space. Our talented visual team has arranged the pieces into seasonal looks so that you can gain abundant inspiration for your own home.
Contact info
Tunsgate Quarter, GU1 3QY, Guildford, United Kingdom
- +44 1483 906287
4.8
Excellent
308 reviews
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Very helpful Lovely staff
Very helpful Lovely staff nothing was too much trouble, also a beautiful store.
13 November 2025
Reply from OKA - Guildford
Dear Julie
Thank you for your lovely review. We’re delighted to hear you enjoyed your visit to our Guildford store and found our team so welcoming and helpful. Your feedback is truly appreciated.
Kind regards,
OKA
Excellent all round
From phoning the Guildford shop to check whether an item was in stock to it being put aside to collect in store, the customer service was excellent both on the phone and in person. The candle holders are lovely too.
11 November 2025
Reply from OKA - Guildford
Dear Beth,
Thank you for your lovely review. We’re delighted to hear that you enjoyed your shopping experience at our Broadway store and that our team were so helpful during your visit. It’s wonderful to know you found exactly what you were looking for and that you love coming to see us.
Your kind words mean a great deal, and we look forward to welcoming you back again soon.
Kind regards,
OKA
Reply from OKA - Guildford
Dear Mrs K,
Thank you for your kind review. We’re delighted to hear that you received helpful design and colour advice during your visit to our Guildford store. Your feedback is greatly appreciated, and we hope to welcome you back again soon.
Kind regards,
OKA
Extremely helpful staff
Extremely helpful staff! And masses of choices of cushions in all patterns and colours and textures
9 November 2025
Reply from OKA - Guildford
Dear Wendy,
Thank you for your lovely review. We’re so pleased to hear that you received such helpful service during your visit to our Guildford store and that you enjoyed exploring our wide range of cushions. Your feedback is greatly appreciated, and we hope to welcome you back again soon.
Kind regards,
OKA
Reply from OKA - Guildford
Dear Alison,
Thank you for your kind review. We’re so pleased to hear that you received such great support during your visit to our Guildford store and that your shopping experience was a positive one. Your feedback is greatly appreciated, and we hope to welcome you back again soon.
Kind regards,
OKA
Great Customer Service
Lauren was extremely helpful and patient with me whilst choosing my new lamp and shade. She couldn't do enough for me and had great ideas, the combination we chose looks perfect. Such excellent customer service, thank you so much!
21 October 2025
Reply from OKA - Guildford
Dear Tui,
Thank you for your wonderful review. We’re so pleased to hear that your visit to our Guildford store was such a positive experience and that you received such attentive and thoughtful service while choosing your new lamp and shade. It’s lovely to know you’re happy with the final combination.
Your kind words are greatly appreciated, and we look forward to welcoming you back again soon.
Kind regards,
OKA
Diane was very nice and very helpful
Diane was very nice and very helpful. She recognise me & took time to hep me in my choice. She is very professional, th reason why I would definitely come back to Oka in Guildford.
21 October 2025
Reply from OKA - Guildford
Dear Marie-Helene
We're happy to hear that you had such a positive experience at our Guildford store. We truly appreciate your kind words and are so glad that our team always offer the helpful and attentive service we strive to deliver, and we will ensure that your feedback is passed on.
Warm regards
OKA
Helpful assistant but by the time I…
Helpful assistant but by the time I left a queue formed so need more assistants.
Very nice experience and lovely products.
Nothing too much trouble.
30 October 2025
Reply from OKA - Guildford
Dear Ms Thomson
Thank you for your kind words. We are delighted to hear that you enjoyed your time in our Guildford store and that our team delivered the attentive service we strive for. We hope you enjoy your new pieces, and we look forward to welcoming you back again soon.
Kind regards,
OKA
Diana at your Guildford branch made us…
Diana at your Guildford branch made us very welcome and helped us greatly in our choices of fabric for the sofa we have bought plus cushions also. She is very professional and empathetic.
28 October 2025
Reply from OKA - Guildford
Dear Tim,
Thank you for your wonderful review. We’re delighted to hear that your visit to our Guildford store was such a positive experience and that you felt so well supported while choosing your sofa and cushions. Providing professional and thoughtful service is something we truly value, and it’s lovely to know this came across during your visit.
We hope you enjoy your new pieces and look forward to welcoming you back again soon.
Kind regards,
OKA
Great service at Oka Guildford
Great service at Oka Guildford. Danielle in particular is so personable and nice to deal with. At this store they’ve helped me a lot with ordering, reserving, returning. Always helpful and knowledgeable.
16 October 2025
Unprompted review
Reply from OKA - Guildford
Dear Rachael
We're happy to hear that you had such a positive experience at our Guildford store. We truly appreciate your kind words and are so glad that our team always offer the helpful and knowledgeable service we strive to deliver. Thank you for your kind words.
Warm regards
OKA
The service from Eglee in the Guildford…
The service from Eglee in the Guildford store was incredibly helpful and made decisions of what to buy very easy. The quality of the products is to a good standard and tasteful with a lasting impression. I will certainly be using Eglee for any future purchases as she was patient and had an eye for matching items together.
1 October 2025
Unprompted review
Reply from OKA - Guildford
Dear Rowena,
Thank you for your wonderful review. We are thrilled to hear that your visit to our Guildford store was such a positive experience. It is always rewarding to know our team delivers the attentive and personalised service we aim for. Your kind words mean a great deal to us, and we look forward to welcoming you back for many more visits.
Kind regards,
OKA
Fantastic service from Eglee in Guildford
Fantastic service from Eglee in the Guildford store! She was so helpful, pulling design options together for us for our dining room, and also sourcing items for us and arranging delivery. Thank you!
22 September 2025
Unprompted review
Reply from OKA - Guildford
Dear Will,
Thank you for your wonderful review. We’re delighted to hear you received such fantastic service from Eglee at our Guildford store. It’s great to know she was so helpful in pulling together design options and arranging everything for your dining room. Your kind words will be shared with her and the team.
Kind regards,
OKA
I went to the Guildford store to…
I went to the Guildford store to enquire about the Floren coffee table which I saw online. A £900+ purchase.
The service in the store was excellent and the quality of the table was too so I placed an order.
After the order was placed it has been a disaster: the order was delivered with only the coffee table legs, no top. Then I complained about this and rejected the failed delivery. Helpfully the person on the phone refunded the delivery fee and reiusssd the delivery. But they didn’t provide any details that the table was now out of stock and wouldn’t be delivered for another month! I then waited weeks and heard nothing about the new delivery despite calling twice.
I then gave up and cancelled the order rather than being stuck in limbo.
Great products, terrible reliability of service and delivery.
20 September 2025
Reply from OKA - Guildford
Dear Dharmesh,
Thank you for taking the time to share your feedback. We are very sorry to hear about the issues you experienced following your order for the coffee table.
While we are pleased to hear that you received excellent service in our Guildford store, we fully understand how disappointing it must have been to face such difficulties with the delivery and communication afterwards. This falls short of the high standards we set for both our customer service and delivery experience.
Your feedback has been shared with our fulfilment and delivery teams to help prevent similar issues in the future. We appreciate you taking the time to bring this to our attention and regret that this experience has not reflected the quality you rightly expect from OKA.
Kind regards,
OKA
Absolutely superb service
Absolutely superb service - Pollyanna and Danielle were exceptional. Really helped us with advice and went above and beyond to help! Thank you so much!
20 September 2025
Reply from OKA - Guildford
Dear Lisa,
Thank you for your wonderful review. We’re so pleased to hear you received such superb service from Pollyanna and Danielle at our Guildford store. Your kind words mean a lot, and we’ll be sure to share your feedback with them both.
Kind regards,
OKA
I was in Oka for some of your lovely…
I was in Oka for some of your lovely flowers! I found a display in the winter magazine & vey helpful Young lady
Put it all together for me.
I now have the look that I wanted in my lounge so thank you what was as usual a supper experience.
Mrs Golden.
17 September 2025
Reply from OKA - Guildford
Dear Mrs Golden,
Thank you for your wonderful review. We’re delighted to hear that our Guildford team helped you recreate the beautiful floral display from our magazine and that you’re so pleased with how it looks in your lounge. It’s lovely to know your visit was such a great experience.
Kind regards,
OKA
Beautifully layed out store and staff…
Beautifully layed out store and staff very friendly and helpful
9 September 2025
Reply from OKA - Guildford
Dear T. Moore,
Thank you for your lovely review. We’re delighted to hear you enjoyed your visit to our Guildford store and found both the layout and our team so welcoming and helpful. Your feedback is greatly appreciated.
Kind regards,
OKA
The staff at the Guildford store are so…
The staff at the Guildford store are so pleasant and helpful, especially Will and Eglee, they provide great advice and are very friendly. The store is impeccable and makes me want to buy everything.
25 August 2025
Reply from OKA - Guildford
Dear Liz,
Thank you for your wonderful review. We’re delighted to hear you received such great advice and friendly service from Will and Eglee at our Guildford store. It’s lovely to know you enjoyed the impeccable presentation of the store too — your kind words will be shared with the team.
Kind regards,
OKA
Reply from OKA - Guildford
Dear Mr Cook,
Thank you for your kind review. We’re delighted to hear you received great service from Fiona at our Guildford store — your feedback will be shared with her and the team.
Kind regards,
OKA
Helpful Store Assistants
The staff were ultra helpful and friendly. The store was beautiful
28 August 2025
Reply from OKA - Guildford
Dear Miss Kemsley,
Thank you for your lovely review. We’re so pleased to hear you found our Guildford team so helpful and friendly, and that you enjoyed visiting our beautiful store. Your kind feedback is greatly appreciated.
Kind regards,
OKA
Love coming into your store always
Love coming into your store always. Shame the yellow pot candle not in stock but happy with the teal one instead….. was most grateful for beautiful Guildford shop gift wrap as it was a friend’s gift and we both love OKA!
21 August 2025
Reply from OKA - Guildford
Dear Marie-Claire,
Thank you for your lovely review. We’re so pleased to hear you always enjoy visiting our Guildford store and that the team helped you find the perfect alternative candle — beautifully gift wrapped too! It’s wonderful to know both you and your friend love OKA.
Kind regards,
OKA
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