Michelle and Emma always make our shopping experience in Harrogate's OKA branch, a pleasure. They're both warm and friendly and always go out of their way to help us find what we're looking for. We lo... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have been a customer of Oka since they started the company. They are a brilliant company particularly the Harrogate store. The staff are brilliant and have been so since the store opened. Yesterday... See more
Great choice of products which are of good quality. Prices are reasonable especially when there is a special offer running. Staff always very helpful and on site car parking really helps.
Company replied
The product is great, however you should not have to pay a £30 delivery fee for the store to restock an Item. We ordered the item (2 framed pictures) in store. The store did not have stock, and the... See more
Company replied
Company details
- #253 of 396 best companies in Home Furniture Shop
- #139 of 206 best companies in Decoration and Interior Design Store
- #73 of 98 best companies in Lighting Shop
Written by the company
In this scenic town in North Yorkshire sits one of our largest countryside stores; OKA Harrogate offers you the chance to view our Garden Range as well as seasonal room sets that display the majority of our interiors collection, styled in inspirational ways by our talented visual team.
Contact info
9 West Park, HG1 1BL, Harrogate, United Kingdom
- +44 1423 701161
4.8
Excellent
270 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful store staff (particularly…
Very helpful store staff (particularly Freya in Harrogate) who are always good at finding creative solutions.
19 December 2025
Reply from OKA - Harrogate
Dear Ms Hay
Thank you for your kind review. We’re delighted to hear that you enjoyed your visit to our Harrogate store and that the team made such a positive impression.
We appreciate your feedback and hope you will visit us again soon.
Best regards
OKA
Friendly helpful staff
15 December 2025
Reply from OKA - Harrogate
Dear Lisa
Thank you for your lovely review. We’re delighted to hear that you enjoyed your visit to our Harrogate store and that the team made such a positive impression. Your feedback is truly appreciated, and we look forward to welcoming you back again soon.
Kind regards,
OKA
Very helpful staff and just walked into…
Very helpful staff and just walked into a beautiful festive showroom...
11 December 2025
Reply from OKA - Harrogate
Dear John
Thank you for your kind words. We’re delighted to hear that you had such a positive experience at our Harrogate store. It’s wonderful to know our team made you feel welcome, and you enjoyed the festive atmosphere.
We truly appreciate your feedback and hope that you will visit again soon!
Kind regards
OKA
Reply from OKA - Harrogate
Dear Alan
Thank you for your lovely review. We’re delighted to hear that you enjoyed your visit to our Harrogate store and that the team made such a positive impression. Your feedback is truly appreciated, and we are pleased that you love your lampshades.
We look forward to welcoming you back again soon.
Kind regards,
OKA
Excellent products and customer service
I’ve bought some lovely pieces of furniture and soft furnishings from the Harrogate Oka store recently and over the last couple of years. I am delighted with how they have added another level of style and quality to my home.
The staff in the Harrogate store are all approachable, friendly and helpful, particularly Zoe, who has gone out of her way to help me achieve the look I want.
Zoe has been so supportive, putting together design ideas without any pressure at all. I have felt comfortable in taking my time and, as a result, I am delighted with the comfort and look of my home.
9 December 2025
Unprompted review
Reply from OKA - Harrogate
Dear Karen,
Thank you for taking the time to share such a thoughtful review. We truly appreciate your kind feedback, and we’ll make sure your comments are passed on to Zoe and the Harrogate team. We look forward to welcoming you back again soon.
Kind regards,
OKA
Brilliant staff at the Harrogate store…
All the staff brilliant at the Harrogate branch and it’s always a pleasure to spend time in this beautiful furniture store.
8 December 2025
Reply from OKA - Harrogate
Dear Sally,
Thank you so much for taking the time to share your review. It’s great to hear how much you enjoy visiting our Harrogate store, and we’ll make sure the team sees your kind words. We hope to welcome you back again soon.
Kind regards,
OKA
Bespoke shopping every time.
First class and attractive merchandise, excellent personal attention from staff.....in one word...."Faultless"
I love your Christmas Tree x
5 December 2025
Reply from OKA - Harrogate
Dear Lesley
Thank you for your kind words. We’re delighted to hear that you had such a positive experience at our Harrogate store. It’s wonderful to know our team made you feel welcome, and your shopping experience was such a pleasure.
We truly appreciate your feedback and are so glad you love our Christmas tree!
Warm regards,
OKA
Beautiful cushions !
28 November 2025
Reply from OKA - Harrogate
Dear Jean
Thank you for your lovely review. We’re so pleased that our Harrogate team made your visit enjoyable, and we hope that you you love your new cushions.
Kind regards,
OKA
Excellent Customer service at the Harrogate store…
Customer service at the Harrogate store was really good as usual and some good advice thank you
27 November 2025
Reply from OKA - Harrogate
Dear Customer
Thank you for your kind review. We’re delighted to hear that you enjoyed your visit to our Harrogate store and that the team made such a positive impression.
Your continued support means a great deal to us, and we hope your next visit is just as enjoyable.
Warm regards,
OKA
Excellent service and quality products
Excellent service from your most enthusiastic and helpful staff. Your products are absolute top quality.
3 December 2025
Reply from OKA - Harrogate
Dear Ian,
Thank you for your wonderful review. We’re delighted to hear that you had such a positive experience at our Harrogate store and that you continue to enjoy the quality of our products. Your kind feedback means a great deal to us.
We hope to welcome you back again soon.
Kind regards,
OKA
Reply from OKA - Harrogate
Dear Beverley,
Thank you for your kind review. We’re delighted to hear that you received helpful and informative service during your visit to our Harrogate store. Your feedback is greatly appreciated, and we hope to welcome you back again soon.
Kind regards,
OKA
Reply from OKA - Harrogate
Dear Simon,
Thank you for your kind review. We’re delighted to hear that your experience at our Harrogate store was such a positive one. Your feedback is greatly appreciated, and we hope to welcome you back again soon.
Kind regards,
OKA
Another great experience at OKA Harrogate
Excellent and friendly help from Carole choosing some new lamps. She knows exactly what will work well in your home!
29 November 2025
Unprompted review
Reply from OKA - Harrogate
Dear Kirsty,
Thank you for your lovely review. We’re delighted to hear that your recent visit to our Harrogate store was such a positive experience. It’s wonderful to know the guidance you received helped you feel confident in your choices.
We truly appreciate your feedback and look forward to welcoming you back again soon.
Kind regards,
OKA
Dr Anthony and I visited OKA on…
Dr Anthony and I visited OKA on November 28th and we were served very well by some relatively new but knowledgeable members of the OKA Harrogate team, namely: Michelle & Lynda. Michelle added more things to our wish list. Zoe and Emma who have been at the Harrogate store for quite some time welcomed us too. Emma made a coffee which was very well received by both of us. Zoe messaged me on Sunday evening (even after hours) about the 3 prints Anthony enquired about by phone on Sunday during the day and we are returning to OKA today to buy and collect them. Emma invited Anthony and I to a wreath making class which he is very much looking forward to. I cannot make it as I have to take my 90 year old mum for a hairdressing appointment. We look forward to seeing the other members of the OKA Harrogate team today when we visit.
28 November 2025
Unprompted review
Reply from OKA - Harrogate
Dear Martin,
Thank you for taking the time to share your experience. We’re delighted to know that your recent visit to our Harrogate store was such an enjoyable one and that the team created a welcoming and supportive atmosphere throughout. It
Your continued support means a great deal to us, and we hope your next visit is just as enjoyable.
Kind regards,
OKA
Zoe and Carol
Zoe and Carol, were superb. Helped with all the Christmas shopping!
30 November 2025
Unprompted review
Reply from OKA - Harrogate
Dear Jonathan,
Thank you for your lovely review. We’re delighted to hear that your visit to our Harrogate store made Christmas shopping that bit easier. Your feedback is greatly appreciated, and we hope to welcome you back again soon.
Kind regards,
OKA
Reply from OKA - Harrogate
Dear Angela
We're really sorry to hear about your experience in our store.
We endeavour to provide a high level of customer service, and it's disappointing to hear that we fell short in your case.
Please rest assured that we take your comments seriously and will address this with our team to ensure that all customers feel welcomed and valued.
We truly appreciate your feedback as it helps us improve, and we hope you'll give us the opportunity to provide a better experience on your next visit.
Kind regards,
OKA
Reply from OKA - Harrogate
Dear Elisabeth
Thank you for your kind review. We’re so pleased to hear you received such friendly and helpful service from our Harrogate team. Your feedback means a lot to us and will be shared with the store.
Kind regards,
OKA
We found the staff friendly and helpful…
We found the staff friendly and helpful and we were looked after by Carole who was very helpful.
25 November 2025
Unprompted review
Reply from OKA - Harrogate
Dear John,
Thank you for your kind review. We’re delighted to hear that you received friendly and helpful service during your visit to our Harrogate store. Your feedback is greatly appreciated, and we hope to welcome you back again soon.
Kind regards,
OKA
I went into the Harrogate store looking…
I went into the Harrogate store looking for a particular item, a Joshua table, and was served by a delightful lady, Michelle. She was extremely pleasant and very helpful, and we are more than pleased with our purchase. We first visited Oka in Broadway many years ago, and are so fortunate to have a store near our home! Keep up the good work Harrogate!
28 November 2025
Reply from OKA - Harrogate
Dear Moira,
Thank you for taking the time to leave such a warm review. We’re delighted to know that your recent experience in our Harrogate store was an enjoyable one and that you felt well supported during your visit. It’s always a pleasure to hear from long-standing customers, and we’re grateful for your continued loyalty.
We look forward to welcoming you back again soon.
Kind regards,
OKA
The store looked amazing
The store looked amazing, great staff, very friendly and well informed.
27 November 2025
Reply from OKA - Harrogate
Dear Christa,
Thank you for your lovely review. We’re delighted to hear that you enjoyed your visit to our Harrogate store and that the team made such a positive impression. Your feedback is truly appreciated, and we hope to welcome you back again soon.
Kind regards,
OKA
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.