Whilst these glasses look sleek and are lightweight, unfortunately I cannot recommend them. I bought them 13/06/2026 and within 3 months the frame had snapped and the plastic has melted causing additi... See more
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Very nice design, ultra light frames and quite functional lenses, but very poor quality of hinges and screws- they break easily, very soon, even when handled very carefully. And they cannot be repaire... See more
Company replied
I have bought several glasses, both in-store and online, they fit really well, good price, highly recommended. If you have any problem, they are very fast and efficient, providing a solution that meet... See more
When ordering, my email address was misspelled by the autocorrection. Unfortunately, I only noticed this when the shipment was already on its way back to Okkia. I had several contact with the service... See more
Company details
Written by the company
OKKIA nasce nel 2013, dall’integrazione di un’importante agenzia di rappresentanza e un’azienda leader nel canale retail del settore gift & design. La nostra mission è creare bellezza accessibile (Design & Right Price): gli occhiali OKKIA, ispirati dai luoghi, dai viaggi, dalle persone e dai loro desideri sono ideati per adattarsi con facilità a tutte le tipologie di viso con estremo confort, grazie all’uso di materiali soft touch . Re-interpretiamo con nuove soluzioni tecniche e nuovi stili di colorazione modelli nati nel passato, indossati nella storia da personaggi creativi e spiriti liberi. La passione per il nostro lavoro e l’instancabile ricerca e voglia di fare cose belle ci ha condotto a OKKIA, un marchio che si contraddistingue per semplicità delle linee, bellezza e accessibilità del prodotto.
Contact info
Viale Vittorio Veneto 60, 59100, Prato, Italy
- okkia.it
3.9
Great
849 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Don’t speak italian
25 April 2026
Reply from OKKIA
Dear Customer,
We would like to clarify that our website is available in multiple languages, including English, French, Spanish, German, and Polish.
Additionally, our Customer Care team always provides responses in English when assisting international customers.
Kind regards,
OKKIA – Customer Care Team
Don't buy online
Don't buy online.
I bought a pair of glasses. They charged 11 euros for delivery.A week later, I haven´t received it.
I work from home. There is a doorman who gets the packages. It's simply not possible for me to believe that there have been "multiple attempts" and neither the doorman nor me were available to pick it up.
Yes, I finally got it today. I had to go to a delivery point to pick it up, which was not the idea.
15 February 2026
Unprompted review
Reply from OKKIA
Dear Martin,
We are sorry to read your review and would like to clarify a few points.
The shipping cost of €11 is clearly displayed during the checkout process, before the order is confirmed. The amount is not added afterward; it is visible and accepted by the customer prior to completing the purchase.
Regarding delivery, your order was shipped within 24 working hours from the time it was placed. According to the tracking information, the courier attempted delivery several times, but the attempts were unsuccessful due to the recipient being absent. As a result, the parcel was delivered to the nearest pickup point to the original address.
Our records show that the package has now been successfully collected.
Kind regards,
Okkia – Customer Care Team
Quality from start to reception
Swift delivery. Beautiful glasses and good quality.
Thank you
27 January 2026
Amazing experience
Amazing experience! Super easy to buy online and delivery was faster than expected! In love with my glasses!
25 January 2026
This is the second order I have placed
This is the second order I have placed. Great customer service from start to finish. Great quality of product will use again
25 January 2026
Elegant reading glasses and excellent…
Elegant reading glasses and excellent quality!
25 November 2025
I wrote to the Okkia company-no reply
I wrote to the Okkia company, haven’t heard back:
Firstly: Thank you for your unexpected response to my post on Trustpilot regarding the crack in my Sylvia sunglasses frame.
Unfortunately I didn’t purchase them directly, so I don’t have an order number, asI bought them from a vendor at The Painted Tree retail store in Raleigh-Durham, NC.
Attached were 3 ypictures for your reference.(unable to share here)
I appreciate any resolution you may offer me.
3 October 2025
Unprompted review
Reply from OKKIA
Dear Carol,
thank you for reaching out and for your kind message.
For any requests regarding purchases made in the United States — or if you are a U.S.-based customer — we kindly ask you to contact our American customer care team directly at us@okkia.it. Please include your proof of purchase and any relevant photos so they can assist you promptly with your case.
Thank you again for your understanding and for bringing this to our attention.
Kind regards,
Team OKKIA
The most amazing design
The most amazing design! I love the colors and how light they feel. Great value for the money. The shipping was also very quick. I can't wait to order more.
25 September 2025
Love these!
Love these!! Bought them in Sicily and had to buy another pair in the US.
26 September 2025
Okkia UK is a scam company
I have received an email stating that where was a Royal mail delivery and I have received already a package, but they stated in a previous e- mail that they don't have my address and can I write one to them. How comes????? Usually Royal mail send an email informing and confirming that you should receive a parcel. But I haven't received any email from Royal mail. I think this Okkia UK company is a scam and they just take your money from your account and never deliver. Scam website, don't buy anything from them, you'll not receive your purchase and money back.
17 September 2025
Unprompted review
Broke after 6 weeks of use
Broke after 6 weeks of use. Emailed the company including photos and only got back “we don’t ship to Australia”. In that case, this review is to warn other Australians not to buy a product that breaks easily from a company that is unable to offer a solution.
15 September 2025
Unprompted review
Reply from OKKIA
Hello,
We are truly sorry for the inconvenience you experienced. However, since our company does not ship directly to Australia, we are unfortunately unable to manage replacements or provide after-sales support from here.
In this case, the best solution is to reach out directly to the retailer where the purchase was made, as they are responsible for handling any issues or warranty requests locally.
Thank you for your understanding.
OKKIA Team
Very quick response and fast delivery…
Very quick response and fast delivery concerning the products which I ordered. Unfortunately, most of the accessories for OKKIA glasses have been out of stock for a long time.
26 August 2025
My best purchase of 2024.
Sunglasses so good I could wear them to go to sleep. My best purchase of 2024. And brought again multiple times in 2025.
I hesitantly brought a pair of the Chiara model of these sunglasses while on holiday in 2024, having previously only squandered euros on cheap market stall sunglasses.
The pure indulgence of this purchase was squashed by the form, fit, and function of these faboulous sunglasses. They now go everywhere with me and feel so fine all day long.
I desperately came back for many more coordinating colours in 2025. And as such need to do a shout out to Vari whose customer service was superb and only supassed by the product itself. But still Vari was very impressive and absolutely outstanding.
I took 3 pairs on holiday this year and feared losing them more than my passport. But the only people stealing them from me to wear were my kids. However, I was also stopped by 2 people who wanted to know where I got them from so they could get them too.
Anyway, thank you for problem solving a personal sunglasses nightmare that I’ve had for decades. Don’t be suprised if a get a blue pair in 2026!
18 August 2025
Unprompted review
I discovered this brand in Spain and…
I discovered this brand in Spain and have since purchased 5 pairs. They are much more hard wearing than usual high street sunglasses and I’ll never go back. Their customer service is also excellent, I received a prompt response and immediate action - thank you Vari. Will continue to recommend!
15 August 2025
Unprompted review
Top design glasses for a top price
I discovered the OKKIA Alessio glasses 2 years ago at the Rome Airport and have since then owned 6 pair of them which I taken to my optician who has put in the glasses which I need.
25 July 2025
Just have a fan
The quality, fast delivery, design are fantastic. Really like the items I ordered.
25 July 2025
Love them and quick delivery thank you
24 June 2025
“I haven’t received the package
“I haven’t received the package, and it’s impossible to contact the carrier. I was at home all afternoon yesterday, and it still hasn’t arrived.”
24 June 2025
Reply from OKKIA
Dear Maria,
We are very sorry to read your negative review and learn about the delivery issues. However, we regret not having had the opportunity to assist you earlier, as we have never received any email inquiries or reports from you regarding your order or the shipment.
We kindly invite you to contact us directly at info@okkia.it with more details about the issue so that we can provide the necessary support and find a solution as quickly as possible.
We remain at your disposal to assist you.
Kind regards,
Team OKKIA
The Disappointment with the quality of the sunglassesstyle and design of the product are…
The style and design of the product are really beautiful — that's what prompted me to buy it. However, the quality turned out to be very disappointing. I only used the glasses for a few days during the holidays, and they broke immediately. I find it unacceptable that a product designed for everyday use breaks so easily. I expected much higher quality.
6 June 2025
Unprompted review
Reply from OKKIA
Dear Regina,
We’re truly sorry to read your review and to hear about your disappointment.
However, we were surprised by your message, as we couldn’t find any previous communication or report with you of the issue you mentioned. We always do our best to assist our customers and find fair solutions, especially in cases involving product damage, your satisfaction is very important to us.
We would be grateful if you could reach out to our customer care team at info@okkia.it with more details (number of the order, date of purchase) and photos of the damage, so we can look into this properly and understand what may have happened.
Kind regards,
Team OKKIA
i received my glasses Brocken frim i…
i received my glasses Brocken frim i contact customer service no body car, sorry about my mastic, don't trust this company
21 March 2025
Unprompted review
Reply from OKKIA
Hello,
we are sorry to read your review, but we would like to clarify that our customer service always replies within 24 working hours. Customer satisfaction is one of our top priorities.
It is therefore very unlikely that you did not receive any reply from us, as also confirmed by the many positive feedback we have collected here on Trustpilot. Most probably, our email ended up in your spam or junk folder; this can sometimes happen.
We remain at your disposal and are happy to assist you with your case if you wish to contact us again.
Best regards,
The Okkia Team
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