I have been using ok vape for many years, but did go back to smoking after family death. I started using ok vape again about 5 years ago after catching covid . I had no problems with the cigalike re... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I place an order, it's acknowledged, packed and sent out on the same day. I generally get it in two days. When I've had a problem, which isn't often. there's been a no quibble solution (replacements c... See more
Company replied
I have used OK vape products for over 10 years. Today I recieved my order (Delivered next day as usual) with x2 items missing. ( 1st time this has happened) Contacted customer support via live chat, s... See more
Company replied
Cant speak highly enough of the customer service I had with Calum from OK Vape. I had an issue which he jumped straight on and resolved. He then went further and gave me some recommendations which hav... See more
Company details
Written by the company
OK Vape are one of the UK's most popular independent online vape companies, supplying e-cigs, vape kits and e-liquids to customer's throughout the UK. Our own brand, best-selling OK Cigalike E Cig and OK Pod vape ranges are available in ASDA stores throughout the UK, as well as via our online vape store. A wide range of vape kits and accessories from the very best vape brands are also available from our website, with fast, free delivery on all orders. We root our values in providing quality vaping products at great value, with excellent service and customer satisfaction being at the centre of all we do.
Contact info
The Threshing Barn, Woodhayes, EX14 4TP, Honiton, United Kingdom
- 0333 41 41 455
- info@okvape.co.uk
- okvape.co.uk
4.6
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically takes over 1 month to reply
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See how their reviews and ratings are sourced, scored, and moderated.
Standards are slipping
For over two years, I have used OK vapes, and was entirely happy with the delivery, convenience, and reliability of product. However, in common with other long-term customers, my last two orders have shown a marked decline in the batteries' ability to hold a charge, and increasing number of duds in the pods.
Regretfully, I will now look for a more consistent and reliable product.
27 March 2026
Unprompted review
Reply from OK Vape
Hi there,
Many thanks for taking the time to leave us your review and we're sorry to hear you've experienced issues with some of our products recently.
Please may you contact us by e-mailing info@okvape.co.uk or call us on 0333 4141 455 between 9am-5pm Monday to Friday and we'll be able to assist you further?
All the best,
Calum @ OK Vape
Good communication
Good communication, very helpful, prompt delivery and therefore highly recommended.
18 February 2026
Unprompted review
Reply from OK Vape
Hi Fraser,
Thank you for taking the time to leave us a review, we are pleased to hear that you have been satisfied with the service provided. If we can be of any help, please do get in contact.
All the best,
Calum @ OK Vape
Time to quit there prices keep going up…
Time to quit there prices keep going up nearly as much as a pack of cigs and never lasts as long now
6 February 2026
Unprompted review
Reply from OK Vape
Hi there,
Thank you for taking the time to leave us a review, I'm sorry to hear that you have been disappointed with our products and pricing recently. We understand that the pricing may come as a surprise, but we have no choice but to raise prices due to the ongoing increase in the cost of raw materials. We have been absorbing these costs for as long as we were possibly able to, but unfortunately, we can no longer afford to do so. We apologise for any inconvenience this may cause.
If you encounter any issues with our product, please do reach out. We are always more than happy to assist you!
Kind regards,
Ashley @ OK Vape
Not great
This is 2nd batch of batteries I've bought. Don't hold charge very long. Not smoking continually. Had a 10 motive original battery that held a charge much longer and lasted more than a year. Do not rate ok battery against the old 10 motive.
21 January 2026
Unprompted review
Reply from OK Vape
Hi Fiona,
Thank you for your review. We’re really sorry to hear you have been disappointed with our products lately. I would like to reassure you that we have made no changes to the manufacturing of our products. We recommend cleaning the contacts regularly as over time, excess e-liquid and debris can build up which can affect the performance of the battery.
If this does not help, please do get in touch and we will investigate this further for you.
Kind regards,
Ashley @ OK Vape
Ok Vape has been a life saver
Ok Vape has been a life saver , allowing me to swop the dangers associated with cigarettes and the fire hazards to give my mother who has dementia a feel she is still smoking and also allowing us to slowly reduce her nicotine intake as well as saving her money.
This product has been amazing and made the transition from cigarettes to vape so much easier without any complications
9 January 2026
Unprompted review
Reply from OK Vape
Hi Julie,
Thank you for sharing your positive experience, it is wonderful to hear that you have been happy with the service we provide and with our products too.
Please reach out to us if there is anything we can be of help with.
All the best,
Calum @ OK Vape
I've found the refills don't last as…
I've found the refills don't last as long as they used to.
The quality isn't what it used to be
16 December 2025
Unprompted review
Reply from OK Vape
Hi Eileen,
I have just replied to your previous review, please see our response below.
"Thank you for your review. We’re really sorry to hear you have been disappointed with our products lately. I would like to reassure you that we have made no changes to the manufacturing of our products. Please feel free to reach out and we will aim to rectify this issue for you."
Kind regards,
Ashley @ OK Vape
Fantastic service
I do not know another company that is so reliable, easy to order, delivery is fantastic very fast even at Christmas // within a couple of days my order is coming through the door. Also great prices, thank you to all the staff and happy Christmas.
15 December 2025
Unprompted review
Reply from OK Vape
Hi Theresa,
We are delighted to hear this; your feedback is very appreciated! We hope we can help again soon! Please do contact us if we can be of any assistance.
Kind Regards,
Ashley @ OK Vape
Faulty filters
I’ve been using this product for years and have have a few filter packets that haven’t lasted which were sometimes replaced, however the last six packets of five filters just have not lasted more than three to four hours I feel disgruntled about this as it has become costly. When I approached the seller they contacted okvape directly but they basically dismissed my complaint.
5 December 2025
Unprompted review
Reply from OK Vape
Hi Marina,
Thank you for your review, I'm terribly sorry to hear this. I can see we have assisted you in the past, but unfortunately it does not seem as though we were contacted by a seller on your behalf. Please do get in touch if we can be of any assistance.
Kind regards,
Ashley @ OK Vape
New battery next to useless
I have bought before, but this time the batteries do not last , I am having to continually recharge them. I have contacted company, but they have just told me to clean them.
1 November 2025
Unprompted review
Reply from OK Vape
Hi Ruth,
Thank you for taking the time to leave us a review, I'm very sorry to hear that our advice has not helped. Please get in touch with us at info@okvape.co.uk and we will investigate this matter further for you.
Kind regards,
Ashley @ OK Vape
Not Happy
The new - more expensive pods - last for a much shorter time and are sadly - not value for money anymore. I will sadly be looking for a new product
25 September 2025
Unprompted review
Reply from OK Vape
Hi Elaine,
Thank you for your review. We’re really sorry to hear you have been disappointed with our products lately. I would like to reassure you that we have made no changes to the manufacturing of our products. Please feel free to reach out and we will aim to rectify this issue for you.
Kind regards,
Ashley @ OK Vape
great service recovery and resolution
Cant speak highly enough of the customer service I had with Calum from OK Vape. I had an issue which he jumped straight on and resolved. He then went further and gave me some recommendations which have saved me money and reduced my nicotine intake, he then went even further and reminded me I had an unused voucher and arranged for it to be refunded to me, great service all round and well done him.
13 June 2025
Unprompted review
Fewer pods more expensive
More expensive and now gone from three pods to two. More expensive to buy in total so will be buying alternatives from another company.
7 August 2025
Unprompted review
Reply from OK Vape
Hi there,
Thank you for taking the time to leave us a review, I'm sorry to hear that you were disappointed with our new packaging design for our OK Pod Refills and our updated pricing. In our largest multibuy offer, the pods are 25p more expensive than the 3 packs of pods were in the same offer.
Kind regards,
Ashley @ OK Vape
Sneaky price rise
A packet of 3 pod refills was £7
The new packets of 2 are £6
An above inflation price rise and still getting duds
1 August 2025
Unprompted review
I have been using menthol refills for a…
I have been using menthol refills for a while. And I’m sad to say the quality has dropped significantly. One pod used to last a day now a couple of hours. The customer service cannot be faulted. They always replace. But the replacements are just as bad. I have just received a email to say they are increasing the price again. Much better options out there
30 July 2025
Unprompted review
Reply from OK Vape
Hi Darren,
Thank you for your review. We’re really sorry to hear you have been disappointed with our products lately. I would like to reassure you that we have made no changes to the manufacturing of our products. Please feel free to reach out to us and we will be more than happy to take some further information and hopefully, rectify this for you.
Kind regards,
Ashley @ OK Vape
It is very disappointing that the…
It is very disappointing that the loyalty scheme was removed and indeed this lead me to sourcing other products for a long time due to price. I think that loyal customers should still have access to this scheme
15 July 2025
Unprompted review
Easy to order
Easy to order. Just a shame discounts for loyal/repeat customers were canned.
7 July 2025
Unprompted review
Very good service.
1 July 2025
Unprompted review
Great customer service and great…
Great customer service and great choices of products
26 June 2025
Unprompted review
Disappointed
I stopped using OK Vape E-cigs back in May because of constant issues with the refills. I decided to try again and see if they have been listening to their customers. Sadly the refills still don't last very long at all and you still frequently get duds in a packet. The price has gone up too! So time to move on - such a shame as it was a great product.
12 November 2024
Unprompted review
Reply from OK Vape
Hi there,
Thank you for your review. We're very sorry to hear you have not been enjoying our products, if you experience any further issues then please get in touch at info@okvape.co.uk and we would be delighted to assist.
Kind regards,
Ashley @ OK Vape
Disappointed
I've been using the menthol cig-a-like refills for a few years. Recently the quality has gone downhill, the refills don't last as long and barely taste of menthol anymore. Also they are leaving a nasty taste in my mouth.
Can't fault the delivery service or customer services. Time to change brand I think. Can
no longer recommend.
3 October 2024
Unprompted review
Reply from OK Vape
Hi Janet,
Thank you for your review. We’re really sorry to hear you have been disappointed with our products lately. I would like to reassure you that we have made no changes to the manufacturing of our products. Please feel free to reach out to us and we will be more than happy to take some further information and hopefully, rectify this for you.
Kind regards,
Ashley @ OK Vape
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