OK Vape Reviews 1,175

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 119 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product, often highlighting its high quality and effectiveness in transitioning from traditional cigarettes. The delivery service is frequently described as prompt and efficient, with many people receiving their orders quickly, often the next day. The overall service is also highly rated, with consumers appreciating the ease of ordering and the company's responsiveness. However, some customers have expressed concerns regarding product quality, specifically noting that some refills do not last as long as expected. A few other people also felt that the batteries, particularly newer batches, do not hold a charge for as long as previous versions or competing products.

What people talk about most

Product

Clients share positive opinions on product quality and selection. Many reviewers praise the high quality,... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the quick and swift... See more

Service

Consumers consistently express high satisfaction with the service. Many highlight the fast, efficient, and... See more

Order

Customers had positive experiences with order. Reviewers consistently praise the ease of ordering and the... See more

Quality

Reviewers highlight ambiguous aspects of quality. Many customers praise the high quality of products, noting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been using ok vape for many years, but did go back to smoking after family death. I started using ok vape again about 5 years ago after catching covid . I had no problems with the cigalike re... See more

Company replied

Rated 5 out of 5 stars

I place an order, it's acknowledged, packed and sent out on the same day. I generally get it in two days. When I've had a problem, which isn't often. there's been a no quibble solution (replacements c... See more

Company replied

Rated 5 out of 5 stars

I have used OK vape products for over 10 years. Today I recieved my order (Delivered next day as usual) with x2 items missing. ( 1st time this has happened) Contacted customer support via live chat, s... See more

Company replied

Rated 5 out of 5 stars

Cant speak highly enough of the customer service I had with Calum from OK Vape. I had an issue which he jumped straight on and resolved. He then went further and gave me some recommendations which hav... See more


Company details

  1. Electronic cigarette store

Written by the company

OK Vape are one of the UK's most popular independent online vape companies, supplying e-cigs, vape kits and e-liquids to customer's throughout the UK. Our own brand, best-selling OK Cigalike E Cig and OK Pod vape ranges are available in ASDA stores throughout the UK, as well as via our online vape store. A wide range of vape kits and accessories from the very best vape brands are also available from our website, with fast, free delivery on all orders. We root our values in providing quality vaping products at great value, with excellent service and customer satisfaction being at the centre of all we do.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

Have been using this company for many…years

Have been using this company for many years, and generally found the product to be ok, just the usual dud empty screw on cartridge now and again, at one time they used to award you points that you could redeem for money off on your next purchase, this was stopped and the price of the product increased, so have a look around at other companies they supply, i found one that will send me post free the same order of 10 packs of refills for £9 less than buying from the supplier. I stayed loyal to OK for many years and feel they have been ripping me off, so have a look around on auction sites etc there are better deals to be had out there.

30 September 2024
Unprompted review
OK Vape logo

Reply from OK Vape

Hi Steven,

Thank you for your review. We understand that the pricing may come as a surprise, but we have no choice but to raise prices due to the ongoing increase in the cost of raw materials. We have been absorbing these costs for as long as we were possibly able to, but unfortunately, we can no longer afford to do so. We apologise for any inconvenience this may cause.

Kind regards,
Ashley @ OK Vape

Rated 1 out of 5 stars

May as well smoke! …

Just ordered my monthly Cigalike refill. Gone up in price from £3 to £4:50. Wow, time to stop now!

11 July 2024
Unprompted review
OK Vape logo

Reply from OK Vape

Hi Mandy,

Thank you for your review. We understand that it is frustrating with a price increase, but unfortunately, we have no choice but to raise prices due to the ongoing increase in the cost of raw materials. I will pass this feedback to the relevant team. We sincerely apologise for any inconvenience this may cause.

Best wishes,

Ashley @ OK Vape

Rated 3 out of 5 stars

Quality has improved

Having originally given a well-deserved one-star review to this (below), OK Vape's reply has spurred me to change the rating and respond. They sent me a pack of new cartridges and a battery for free - kudos for that. And wonder of wonders, those and another order of batteries I made are back to the original quality, or thereabouts. They can insist for all they are worth that nothing ever changed: I know differently and secretly I think they do too. I have left it at three stars for now to see a little more how this unfolds but if it stays this way then its a good offering. At least they listen.

ORIGINAL REVIEW
Looks like I am not alone in lamenting the sharp drop in quality of OK's products. Batteries lasting ever shorter times, refils nowhere near their quality even a year ago. I guess it's a cut-throat business but it's also very dependant on product quality and these guys have failed the test, Back to tanks for me.

18 June 2024
Unprompted review
OK Vape logo

Reply from OK Vape

Hi Tony,

Thank you for your review. We are so sorry to hear you have experienced a few different issues with your items, but hopefully, we can rectify this for you. I want to reassure you first, that we have made no changes to the manufacturing of our products and strict quality control measures remain in place. If you would like to get in touch then we would be happy to help. Kind Regards,

Ashley @ OK Vape

Rated 1 out of 5 stars

Menthol flavour in tobacco pods!! WRONG

I have been using extra strong tobacco flavour for years now, probably around 6 years and have found in the last few BULK buys (i buy 10 - 15 packs a time) the majority of them are menthol!! I have to chuck them away as I don’t like the taste. This used to happen around 1 in 10 pods but now I am getting whole packets of menthol flavour! What on earth is going on at OkVape? The sudden decrease in quality is disgusting seeing as they are more expensive now! Sort it out or loose many more customers!!

24 May 2024
Unprompted review
OK Vape logo

Reply from OK Vape

Hi Gemma,

Thank you for taking the time to leave us your review. We are very sorry to hear that you have been unsatisfied with the quality of our products that you have been receiving recently. I would like to reassure you that we have made no changes to the way in which our products are manufactured. We maintain strict quality control measures and experience a very low returns rate, however we value all of our customers and never ignore feedback.
Our complaints are monitored by our quality management team so please be assured that if complaints indicate a higher than acceptable failure rate, this will be investigated by our manufacturing department.
If you experience any further issues or have any questions then please get in touch at info@okvape.co.uk and we will be more than happy to help you.

Kind Regards,
Bleu @ OK Vape

Rated 1 out of 5 stars

Delivery

Ordered the starter pack over week ago. It arrived today!!!!! Over £2.50 mailing charge. Ordered some clothes via China which arrived quicker.

5 April 2024
Unprompted review
OK Vape logo

Reply from OK Vape

Hi Fred,

Thank you for taking the time to leave us your feedback, we are sorry to hear about your experience. We are reliant on external postal services to have the orders delivered safely and efficiently, but occasionally they can let us down and we are sorry that they took longer than expected to deliver your order. If we can be of any help, then please feel free to get in contact with us.

Kind Regards,
Bleu @ OK Vape

Rated 1 out of 5 stars

Cheated again.

Have been using these products for a number of years but last few online orders and shop purchases have been disappointing. 2/3 refills out of a 5 pack are either half filled or completed duds! Ordered 5 disposable e cigs lately, so far 2 have been useless! I feel I'm being robbed and now looking for alternative. Shame as it used to be a decent product. They are also cheaper from a shop than on line.

25 January 2024
Unprompted review
OK Vape logo

Reply from OK Vape

Hi There,

Thank you for your review. We’re really sorry to hear you have been disappointed with our products lately. I would like to reassure you that we have made no changes to the manufacturing of our products. Please can you get in contact with us at: info@okvape.co.uk so we can take some further information from you about this so we can resolve this?

Kind regards,
Bleu @ OK Vape

Rated 4 out of 5 stars

I tried finding websites where the…

I tried finding websites where the product can be purchased. Instead there were options to select the country to deliver either to Jersey or Isle of Man. This product is hard to find anywhere. It's really nice item and can open up a lot of doors.

30 November 2023
Unprompted review
OK Vape logo

Reply from OK Vape

Hi Vadim,

Thank you for getting in touch. Unfortunately, due to the Brexit and posting regulations, we are unable to ship outside of the United Kingdom (UK including Channel Islands).

We are very sorry but please let us know if there is anything we can help with.

Best wishes,
Amber @ OK Vape

Rated 1 out of 5 stars

Price rises and drops in quality

Got very expensive & gone right downhill.

I have used their ecig product for a number of years and always been happy with its price and quality. Until recent months!!

Complained about the continually price increase and the rate of the increase. Told they are still the cheapest.

Not true. You can by the exact same product (OKVapes own product) much cheaper from a third party supplier such as electronic tobacconist. 10x refills direct from okvape will cost you £6.60 per pack. Even if you bulk buy further the cheapest you can get them is £5.30. Electronic Tobacconist is the exact same product for £4.80 (£4.32 for your first order) and free delivery.

On top of now ripping off customers okvape have also scrapped their loyalty scheme. It was rubbish to start with but a tiny discount is better than none.

Over the last few months the quality of their product has diminished too. Refills last a fraction of what they used to. Some are pretty much empty. They will say they have rigorous quality checks in place. But as a long term user I can assure you they are no longer the same quality

It’s a real shame as the product was decent. Stop ripping off your customers and you may be able salvage what was otherwise a good business

18 October 2023
Unprompted review
OK Vape logo

Reply from OK Vape

Hi Ronnie,

We appreciate all of the feedback you have left.

If there is anything that we can be of help with then please let us know.

Kind regards,
Amber @ OK Vape

Rated 2 out of 5 stars

Quality has gone downhill.Recent orders of medium menthol ecigs…

Recent orders of medium menthol ecigs have contained so many duds it’s practically doubled the cost. Have changed batteries and even plugs so it’s definitely refills.
Will need to find alternative which is a pain.

6 November 2023
Unprompted review
OK Vape logo

Reply from OK Vape

Hi Rhona,

Thank you for your review. We deeply regret to hear that you are encountering issues with some of the refills and would like to assure you that we are committed to try and rectify this with you.

Please can you get in touch via email at info@okvape.co.uk and we will assist.

Best wishes,
Amber @ OK Vape

Rated 1 out of 5 stars

Unreliable stock

Unreliable stock. Been using for a few years and always been great but recently out of stock too frequently so will have to find an alternative product.

30 October 2023
Unprompted review
Rated 2 out of 5 stars

We recently purchased a starter kit

We recently purchased a starter kit. Which is without a doubt a great item. However. 3 pod refills for £9 each is very very expensive for how long they last. My car is cheaper to run than these things. I find the price is the only fault, £9 each box for 3 i find well over priced.. if these were much cheaper i would 100% stay with these, but i cant justify paying £9 per for 3 pods for not lasting a day, more expensive than actually smoking. Its a shame really.

10 August 2023
Unprompted review
OK Vape logo

Reply from OK Vape

Hi Steve,

We're sorry to hear that the price has caused you to reconsider using OK Pod products going forward.
We have introduced multibuy deals which are as follows:

3 Packs: £8.00 each (£24)
6 Packs: £7.00 each (£42)
12 Packs: £6.00 each (£72)

These multibuy discounts are applied automatically at the cart/checkout. Our pricing remains competitive with other brand's products priced at £3 and above per pod.

We would be very sorry to lose you as a customer and hope that you will continue to shop with us and enjoy our products going forward

Rated 2 out of 5 stars

Had a few good months purchasing…

Had a few good months purchasing products of e-pods and their tobaccos refills (don't like other flavours), but Icannot purchase anymore as theyre constantly out of stock and customer service say they're not sure when it will be re-stocked.

20 July 2023
Unprompted review
OK Vape logo

Reply from OK Vape

Hi Heidi,
We're really sorry we have been out of stock of this product for a while, and when you first contacted us we were not sure on the estimated date of restock.
We are currently waiting for delivery of a new batch and they should become available in around 2 weeks.

We are aware that waiting may be quite disconcerting; we still have our cigalike and e-liquid alternatives in the meantime?
If you'd like to be notified when the pods are back in stock, please drop us a message to info@okvape.co.uk with your email address and we will make sure we get in touch as soon as the pods are available.

If you have any questions then please let us know.

Best wishes,
Amber @ OK Vape

Rated 1 out of 5 stars

Pink tongue girl

I bought my girlfriend this vape kit from ebay,it instantly gave her headache and earache,and made her tongue turned red/pink colour,and it smells and gives the taste of horse's poo,I use 88 vape and have never had this problem,I had one chance of converting here to a vape pen, and no way she trusts me now.it seemed funny at the time but am in her bad books now,so thanks ok vape. and ebay knows about this with picture.

13 July 2023
Unprompted review
Rated 3 out of 5 stars

Vape Pods

Have been getting my pods from online since June 2022. Found them brilliant initially. Easy switching from cigs to vaping, very very cost effective, I found that a pod refill was lasting me about 4/5 days. A few months later the prices went up and then noticed the pods weren’t lasting that long. Roll on 7/8 months & I’m lucky if I get 2 days out of a pod refill! I don’t think I vape anymore than I did before - I was never a heavy smoker to begin with (6 a day at most) and the prices have increased yet again! I’m almost paying out the same as what I was for cigarettes. I’m going to have to start looking elsewhere for my vapes which is a shame as these suited me fine, I really like the simple flavours & smooth simple black vape pods.

3 April 2023
Unprompted review
OK Vape logo

Reply from OK Vape

Hi there,

I am really sorry to hear that you have been disappointed in our products recently. I would like to reassure you that we have made no changes to the way in which our products are manufactured. We maintain strict quality control measures and experience a very low returns rate, however we value all of our customers and would never ignore any feedback.

If you still have the packaging for any of the faulty refills, please could you contact us directly at info@okvape.co.uk and let know the batch number? This should be printed on the side of the pack. I will then log this batch number against your complaint, along with your comments.

Our complaints are monitored by our quality management team so please be assured that if complaints indicate a higher than acceptable failure rate, this will be investigated by our manufacturing department.

Best wishes,
Amber @ OK Vape

Rated 1 out of 5 stars

7 years i have used KO menthol never a…

7 years i have used KO menthol never a problem friends tell me they are expensive but I like what I like
Would never change !!!
Till now
Can I ask if you have changed anything?
As sometimes my cartridges will not screw into the batteries also lots of empty cartridges
NEVER had this problem before now

16 November 2022
Unprompted review
Rated 5 out of 5 stars

Switched suppliers.

Bought a starter kit as a try out over the weekend because my old supplier has stopped doing my favourite strength and blend. Kit arrived within 48 hours and the taste was very similar to my old one. Ordered more cartridges and a spare king sized battery which arrived very quickly and well packed. So far after using quite a few refills, I have found the following.
1) The batteries have lasted far better then the ones from my old supplier.
2) Cartridges last almost twice as long as my old supplier.
3) Taste is so similar that I got used to them very quickly.
4) Delivery is within the same time period.
I like the starter pack neat and compact design although I would have liked it if there was a place to store the longer battery. I also like that the capacity of each battery is printed on the casing and that the standard battery glows with an orange LED compared to the larger battery having a blue LED but not quite made up my mind which way round I would prefer the LED's.
I will be ordering again from this company as soon as my supply runs low. Thanks OK.

7 October 2022
Unprompted review
Rated 5 out of 5 stars

I get my e-cigs from the threshing…

I get my e-cigs from the threshing barn, woodhayes, by post. They really go the extra mile even in a postal strike you will receive your parcel. I have been using OK e-cigs for a few years now, my lungs are so much better, found no difference in quality just different package. Thanks all at the Threshing barn Helen Lang.

1 October 2022
Unprompted review
Rated 2 out of 5 stars

I noticed the quality is not same

I noticed the quality is not same, cartridges can be dud, don't last more than a few hours, before used to last days as well, i afraid i changing, the price is too much for the quality of product shame.

15 August 2022
Unprompted review
Rated 3 out of 5 stars

Gone very downhill

I've been using these vapes for years now and found them great, each refill cartridge used to last 1 to 2 days, but now they run out within hours, and the price has increased so unfortunately I've had to stop using them. Its a shame but they really need to fill the cartridges like they used to, as using 3 a day when they're supposed to be the equivalent of 25 cigarettes is ridiculous. I'm a 15 a day smoker not 75!

10 July 2022
Unprompted review
Rated 2 out of 5 stars

Constant dudd cartridges

Been on ok vape a few years, but I'm now sick to the back teeth of buying 3 packs a week and finding one whole pack of useless blanks!!! Its absolutely ridiculous they are very expensive as it is to constantly get a whole pack of dudds. Disgusting!!!!

29 May 2022
Unprompted review

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