OK Vape Reviews 1,175

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 119 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product, often highlighting its high quality and effectiveness in transitioning from traditional cigarettes. The delivery service is frequently described as prompt and efficient, with many people receiving their orders quickly, often the next day. The overall service is also highly rated, with consumers appreciating the ease of ordering and the company's responsiveness. However, some customers have expressed concerns regarding product quality, specifically noting that some refills do not last as long as expected. A few other people also felt that the batteries, particularly newer batches, do not hold a charge for as long as previous versions or competing products.

What people talk about most

Product

Clients share positive opinions on product quality and selection. Many reviewers praise the high quality,... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the quick and swift... See more

Service

Consumers consistently express high satisfaction with the service. Many highlight the fast, efficient, and... See more

Order

Customers had positive experiences with order. Reviewers consistently praise the ease of ordering and the... See more

Quality

Reviewers highlight ambiguous aspects of quality. Many customers praise the high quality of products, noting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been using ok vape for many years, but did go back to smoking after family death. I started using ok vape again about 5 years ago after catching covid . I had no problems with the cigalike re... See more

Company replied

Rated 5 out of 5 stars

I place an order, it's acknowledged, packed and sent out on the same day. I generally get it in two days. When I've had a problem, which isn't often. there's been a no quibble solution (replacements c... See more

Company replied

Rated 5 out of 5 stars

I have used OK vape products for over 10 years. Today I recieved my order (Delivered next day as usual) with x2 items missing. ( 1st time this has happened) Contacted customer support via live chat, s... See more

Company replied

Rated 5 out of 5 stars

Cant speak highly enough of the customer service I had with Calum from OK Vape. I had an issue which he jumped straight on and resolved. He then went further and gave me some recommendations which hav... See more


Company details

  1. Electronic cigarette store

Written by the company

OK Vape are one of the UK's most popular independent online vape companies, supplying e-cigs, vape kits and e-liquids to customer's throughout the UK. Our own brand, best-selling OK Cigalike E Cig and OK Pod vape ranges are available in ASDA stores throughout the UK, as well as via our online vape store. A wide range of vape kits and accessories from the very best vape brands are also available from our website, with fast, free delivery on all orders. We root our values in providing quality vaping products at great value, with excellent service and customer satisfaction being at the centre of all we do.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

Fantastic service

Wow, absolutely brilliant service, ordered my cartridges one day, arrived the very next day, have since placed another order for a battery and cartridges, they arrived quickly too, in perfect condition, fantastic offers, and even a discount leaflet for my second order, highly recommend, I have now done 3 whole weeks without smoking, which really is OK, thank you for a great service, shall be ordering more and more.

2 February 2022
Unprompted review
Rated 4 out of 5 stars

I've bought from them twice now

I've bought from them twice now. Once, a while ago and secondly at the weekend. The first time I ordered from them I honestly couldn't fault them, I discontinued using them as I started smoking again. I'm trying to quit again and ordered at the weekend. My order came very quick but something I have noticed is the cartridges don't last as long as they once did and they taste different, not as strong. I only opened about an hour ago had a couple of puffs and it had all ran out. Other than that I recommend them.

25 January 2022
Unprompted review
Rated 3 out of 5 stars

Great product

I have been vaping for 5 years now, i used to use nicocig which i could get in ireland, now with ok vape i have to order from uk which i dont mind except for the high custom charges, a lot of my family and friends use ok vape which would be great if we could get in Ireland.

25 September 2021
Unprompted review
Rated 4 out of 5 stars

A great company to deal with

A great company to deal with. Fast delivery and I have never got the wrong order. I have found on occasion that the refills don’t last as long as normal. The new style battery is ace. Quick to charge and outlives the refill before it needs re charging. Would recommend.

14 September 2021
Unprompted review
Rated 4 out of 5 stars

Have been using regularly and don’t…

Have been using regularly and don’t think the batteries last as long as before and the strength of the cigarettes could be higher.
Good way to quit smoking although I thinks the products need to come down in price.
Overall review is very good and I smoked for 45 years and still quit with these.
Very happy that I found them as I am saving a lot of money too!

10 May 2021
Unprompted review
Rated 5 out of 5 stars

Recommended

Ordered several times and products are of good quality and always arrive promptly, good value too.

25 March 2021
Unprompted review
Rated 5 out of 5 stars

Made a wrong order

Made a wrong order, CS answered phone quick and updated with my correct order. For the past year I have ordered from them and always super quick delivery.

26 February 2021
Unprompted review
Rated 3 out of 5 stars

Inconsistent taste and life span

I changed to OK Vape on the recommendation of Health and Care when Nicocig was no longer available. I’ve been using OK Vape for about 3 months now after almost 3 years on Nicocig. The taste of the OK took some getting used to as has more of a “fizz” to it. I have also experienced a lot of inconsistency in the flavour and about 1 in 12-15 cartomisers has a horrid, almost perfumed taste to it which is so awful I have to discard and open another. I also agree with other reviews about how long a cartomiser lasts. Sometimes I’m changing them after a couple of hours, and sometimes they’ll last for 75% of the day. I appreciate that is dependent on usage, but my routine on a work day is fairly consistent, whereas the cartomisers are not.

5 December 2020
Unprompted review

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