Olanka Travels Reviews 

219
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praised the staff for their exceptional professionalism, extensive local knowledge, and accommodating nature, making holidays memorable and well-supported. Many people appreciated the smooth and attentive service, from the initial booking process to trip execution, finding everything well-organized. Reviewers enjoyed diverse locations and well-curated itineraries, often highlighting the flexibility to accommodate changes and provide valuable advice throughout their journey. However, some customers also noted issues with booking clarity, such as last-minute hotel changes, unclear voucher terms, or unexpected changes to itineraries and pricing.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Holidays

People report positive experiences with holidays, with many reviewers describing their trips as wonderful,... See more

Service

Reviewers mention positive feedback about service, highlighting that trips were well-planned, communication... See more

Location

Consumers find location to be positive, with many reviewers praising the beautiful places and well-planned... See more

Booking process

Customers consistently note positive experiences with the booking process, often highlighting the helpfulness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The best guide and driver, Mr Tushara from Olanka Travel. I wanted to do a Ramayana Trail from Colombo to Kandy to Nuwara Eliya and safari at Yala and whale watching in Mirissa. Mr Tushara is kn... See more

Company replied

Rated 5 out of 5 stars

We had an unforgettable Maldives honeymoon thanks to Olanka Travels, especially Sanduni and Budara. Their guidance, quick responses, and friendly support made everything smooth from start to finish... See more

Company replied

Rated 5 out of 5 stars

Our trip arranged by olanka was truly memorable. The entire process ws seamless from booking. What made our trip extra special was our Driver and guide Thushara. He gave us detailed ourview of each... See more

Company replied

Rated 5 out of 5 stars

Our driver was a god send! We had an incident at Sri Pada (our fault) that required surgery. Our driver and Olanka stayed with us the entire time providing assistance. We cannot speak highly enough... See more

Company replied


Company details

  1. Tour operator

Written by the company

Olanka Travels - Trusted by Travellers Worldwide Olanka Travels is a premier destination management company headquartered in Colombo, Sri Lanka, with a global footprint extending across Australia, the UK, the USA, India, and strategic partner networks in the Maldives and Vietnam. Our reviewers consistently highlight our professionalism, personalised service, and unwavering commitment to delivering unforgettable travel experiences. Travellers commend our expert consultants for crafting tailor-made itineraries that effortlessly blend cultural immersion, stunning landscapes, and hassle-free logistics. Guests particularly value our responsive booking process, attentive guides, and dedicated drivers, noting that every detail is handled with care. Many describe their journeys with us as once-in-a-lifetime experiences, praising the warmth, professional ethics, and reliability of our team. With thousands of happy travellers and growing global recognition, Olanka Travels continues to set the standard for trustworthy, customer-focused travel experiences in Asia.


Contact info

4.8

Excellent

TrustScore 5 out of 5

219 reviews

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4.8

All reviews

(219)

83 reviews in the last 12 months

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Rated 5 out of 5 stars

One of the best tour company

If you’re planning to visit Sri Lanka, Olanka is the best company I can suggest. We had a 10 day trip and it was awesome. Special thanks to Shanuka, our guide, and Subodini, tour executive, for such a curated tour and great experience. Cheers guys

17 December 2025
Unprompted review
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Reply from Olanka Travels

Thank you for your wonderful feedback and strong recommendation. We are delighted to hear that your 10-day trip was awesome and that Shanuka and Subodini provided such a curated and memorable experience. We truly appreciate your kind words and look forward to welcoming you back for another great adventure.

Rated 5 out of 5 stars

The best guide and driver

The best guide and driver, Mr Tushara from Olanka Travel. I wanted to do a Ramayana Trail from Colombo to Kandy to Nuwara Eliya and safari at Yala and whale watching in Mirissa.
Mr Tushara is knowledgeable; very careful driver and most of all extremely accommodating and help.

Our itinerary, though packed, managed to be fulfilled for the entire 5 days.

Memorable experience with Mr Tushara and thank u Reshani from Olanka.

15 December 2025
Unprompted review
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Reply from Olanka Travels

Thank you for your wonderful feedback. We are delighted to hear that your Ramayana Trail and safari experience was so memorable and smoothly fulfilled. We truly appreciate your kind words for Tushara's knowledgeable guidance and accommodating service, and for Reshani's support. We will be sure to share your compliments with them. We hope to welcome you back for another enriching journey in Sri Lanka.

Rated 5 out of 5 stars

Great people and country, Awesome holiday

The booking process was easy, Navodya was able to include all our requested destinations, even adding a couple that we had overlooked and fit it into a timeframe that suited our holiday.
The actual trip coincided with Cycle Ditwah so changes were required whilst in country due to access/flooding etc. Our driver Amila and Navodya were incredibly flexible having to change routes, destinations and accommodation to enable us to see as much as we did. It was a great experience albeit at a tough time for the country.

9 December 2025
Unprompted review
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Reply from Olanka Travels

Thank you for your thoughtful feedback. We're glad to hear that the booking process was smooth and that Navodya's planning included your desired destinations so well. We truly appreciate your recognition of Amila and Navodya's flexibility and dedication in adapting your trip during the challenging conditions of Cyclone Ditwah. Ensuring you could still experience the beauty of Sri Lanka safely was our priority, and we will be sure to share your kind words with them. We hope to welcome you back under brighter skies for another memorable journey.

Rated 5 out of 5 stars

18 day trip of Sri LankaWe planned a trip to Sri Lanka for…

We planned a trip to Sri Lanka for November 2025 and initially contacted a company in Australia and Sri Lanka. That experience did not go well and we became very nervous.
We contacted Olanka Travels and connected with Reshani . We expressed our concerns and fears. Reshani was amazing. She offered to connect us with Olanka clients in Australia to understand their experiences. She addressed our fears of making payments to the company without knowing too much about the company. She arranged that after the deposit was paid the balance of the account would not became payable until we had actually arrived in Sri Lanka and met up with a company representative. I was sold; I knew I had met someone I could trust.
We told Reshani where we thought we wanted to go and what our interests were and what style of accommodation we required. Reshani went to work on our behalf.
She emailed us an itinerary which we had to either approve or adjust. She sent us two lists of suggested hotels for our consideration and approval.
She informed us of the very reasonable cost of the whole 18 day trip.
The cost covered the driver, a very helpful and considerate person, the hotels, breakfast and dinner every day; as well as the cost of a safari and other side tours.
My wife and I met up with Reshani near the end of the trip in Colombo. We discovered that she had been in contact with our driver almost every day of the trip to ensure that everything was going according to plan. We appreciated that.
I cannot praise the skills and commitment of Reshani high enough and therefore, Olanka Travels.

4 November 2025
Unprompted review
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Reply from Olanka Travels

Thank you for sharing such a heartfelt and detailed account of your journey from initial uncertainty to a wonderful 18-day experience. We are truly moved by your trust and are delighted that Reshani’s dedication, transparency, and personalized care helped turn your concerns into confidence.

It brings us immense joy to know that the itinerary, accommodations, and your considerate driver all contributed to a seamless and memorable trip. We will be sure to share your generous praise with Reshani and our team—she will be thrilled to know she made such a positive impact.

We are honored to have been part of your Sri Lankan adventure and look forward to welcoming you back for more beautiful travels in the future.

Rated 5 out of 5 stars

brillaint holiday from Olanka travel

We have not long come back from our 15 day tour of Sri Lanka organized by Olanka travel , Olanka travel did wonderful job in organizing the holiday sending all the information , hotel options ,with tailor made tour, Shanika, organized the tour, and made changes to one of our hotel stays, we were met at the airport by there representative, who showed us to our car and driver who was Sanduwm , you could not have had a better person to take us on our tour, he helped make our holiday, he could not do enough for us, Florence misses your driving, he organized the elephant safari, arranged a tour guide for the temple of the Tooth relic, he put us on the train to ELLA , organised our whale watching ,he really looked after us , he was informative, fun, made a great companion for the 15 days. a couple of niggles the grand tamarind hotel at Yala was not that inviting, also would have nice to be told that there was a drive up a mountain in a jeep which took an hour and shook our bodies , not good if you have nervous disposition looking over cliff edge. but worth it when arrived at the Rain forest lodge, the staff were brilliant, all the hotels were wonderful , we have such great memories to many to mention. would like to say a big thankyou to all the Sri Lankan people who we met. a big thankyou to Olanka travel for organizing this tour which we will not forget. and a very very big thankyou to Sanduwn who helped make our tour unforgettable ,if anybody wants a brilliant holiday come to Sri Lanka use Olanka Travel you will not be let down.
thanks again
Mike and Florence

12 November 2025
Unprompted review
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Reply from Olanka Travels

Thank you for your wonderful and detailed review on your tour of Sri Lanka. It’s fantastic to hear how Shanika managed to organize the tour and provide hotel information with options. It’s also nice to hear your comments on Sandun's driving skills and his fun personality. We will be passing on your comments to them and they will be thrilled to hear. Thank you once again for your recommendation and hoping to plan another tour with Olanka Travels in the future.

Rated 5 out of 5 stars

Sri Lanka with Olanka…

We just returned from an unforgettable holiday in Sri Lanka, and I can’t thank Olanka Travels enough for making it so seamless and special. Traveling with my two kids, I was initially a bit anxious about managing everything—but from the moment we landed, everything was taken care of with such professionalism and warmth.

Our itinerary covered Bentota, Yala, Mirissa, and Colombo, and every destination was a delight. A huge shoutout to Divyaanjali, our tour representative, who was incredibly responsive, attentive, and ensured every detail was perfectly arranged.

But the real star of our journey was our driver, Dayal. He wasn’t just a driver—he was our guide, local expert, and by the end, a friend. He took us to all the must-see spots, shared great recommendations for food and experiences, and was always ready to help with a smile. What truly touched me was how beautifully he connected with my kids—they absolutely adored him, and he made the trip extra fun and memorable for them.

Thank you, Olanka Travels, for a truly wonderful experience. We’re already dreaming of our next trip back!

4 December 2025
Unprompted review
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Reply from Olanka Travels

Thank you for your heartfelt and detailed feedback. We are truly delighted to hear that your family holiday in Sri Lanka was so seamless and special. We are especially grateful for your kind words about Divyaanjali's attentive planning and Dayal's exceptional guidance and care. It brings us great joy to know he connected so warmly with your children and made the journey extra memorable for everyone. We will be sure to share your compliments with both of them. We look forward to welcoming your family back for another wonderful adventure.

Rated 5 out of 5 stars

booked for Maldives

I booked for Maldives for a siyam world resort and I’ll book again with the olanka very good service I trust them for Maldives and Sri Lanka, only the issue when you pay online in the link the bank will take 3% more of the price can be avoided or cover from the olanka team

4 November 2025
Unprompted review
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Reply from Olanka Travels

Thank you for your kind feedback and for trusting us with your trip to Siyam World. We're delighted to hear you had a very good experience and plan to book with us again. We appreciate you bringing the payment fee to our attention. We will review this with our team for future transactions. We look forward to assisting with your next getaway to the Maldives or Sri Lanka.

Rated 5 out of 5 stars

We had perfect time with you Olanka,I…

We had perfect time with you Olanka,I really hope to travel together again. We saw so many places and do so many things for 6 day,that was amazing. Our guide was perfect too. Every hotel and places for our stay was carefully chosen. Every our minutes was full with emotions and feelings. Thank you.

27 November 2025
Unprompted review
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Reply from Olanka Travels

Thank you for your wonderful feedback. We're delighted to hear you had a perfect time and that every moment of your 6-day journey was filled with amazing experiences. We're so glad your guide and the carefully chosen accommodations contributed to such a memorable trip. We truly appreciate your kind words and look forward to traveling together again soon.

Rated 5 out of 5 stars

An excellent experience

From our initial enquiries to the end of the tour, everything was managed well. We felt we were listened to and able to adapt an itinerary to suit our needs. Our driver was careful, knowledgeable and friendly, reliable and punctual, and the selected accommodation was of a good standard. The price was also competitive. We would highly recommend the company.

26 October 2025
Unprompted review
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Reply from Olanka Travels

Thank you for your wonderful feedback. We are delighted to hear that your tour was managed well from start to finish and that the personalized itinerary, reliable driver, and quality accommodations met your expectations. We truly appreciate your high recommendation and look forward to welcoming you on another memorable journey in the future.

Rated 5 out of 5 stars

We had an unforgettable Maldives Honeymoon Trip

We had an unforgettable Maldives honeymoon thanks to Olanka Travels, especially Sanduni and Budara. Their guidance, quick responses, and friendly support made everything smooth from start to finish. We’re delighted with the service and look forward to planning more trips with them in the future.

Highly recommended Olanka! 🌴💙✨

28 October 2025
Unprompted review
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Reply from Olanka Travels

Thank you for your wonderful feedback. We are delighted to hear that Sanduni and Budara made your Maldives honeymoon so smooth and unforgettable. We truly appreciate your kind words and look forward to helping you plan many more memorable journeys in the future.

Rated 5 out of 5 stars

Me and my wife visited Srilanka on our…

Me and my wife visited Srilanka on our wedding anniversary for a week..We started from Colombo, Kandi, Nuwara Eliya, Yale, Bentota and back to Colombo..The booking were good and we an amazing driver Mr Douglus who was very good throughout the journey. His driving was perfect and he was a perfect guide by Coming along with us for places to see..
We had good experiences..🥳

20 November 2025
Unprompted review
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Reply from Olanka Travels

Thank you for sharing your wonderful anniversary trip experience. We're delighted to hear that you and your wife had such a memorable journey through Sri Lanka and that Douglas provided perfect guidance and driving throughout. We're thrilled you enjoyed the itinerary and hotel arrangements. It was our pleasure to help celebrate your special occasion. We hope to welcome you back for more beautiful memories in the future.

Rated 5 out of 5 stars

Srilanka Tour (22-28 Oct)

The overall tour was well managed and specially comfortable for my parents.

Special thanks to Methmi (our tour manager) and Mr. Dayal (our tour guide) for making our trip memorable.

22 October 2025
Unprompted review
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Reply from Olanka Travels

Thank you for your kind words. We're delighted to hear that your tour was comfortable for your parents and well managed throughout. We truly appreciate your special mention of Methmi and Dayal. We'll be sure to share your compliments with them. We hope to welcome you back for another memorable journey.

Rated 5 out of 5 stars

Trip to Sri Lanka in October

Our trip arranged by olanka was truly memorable. The entire process ws seamless from booking. What made our trip extra special was our Driver and guide Thushara. He gave us detailed ourview of each location and also entertained our 2 year old son so we could get a few moments to ourselves during shopping/ photos. Thushara gifted us a beautiful memento to make our trip memorable as well. Would highly recommend asking for Thushara while doing your trip. The weather played foul sometimes, but Thushara was ready with umbrellas and always open to changes in our schedule as per our comfort.
Sri Lanka is a beautiful country and people like Thushara make the experience more memorable.

18 October 2025
Unprompted review
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Reply from Olanka Travels

Thank you for sharing such a heartfelt review of your journey. We are delighted to hear that your trip was truly memorable and seamless from start to finish. It brings us great joy to know that Chathumi's prompt support and Thushara's thoughtful guidance made your experience so special. We will be sure to share your kind words with them—especially your appreciation for Thushara's dedication and the personal touches that meant so much to your family. We truly appreciate your strong recommendation and hope to welcome you back to Sri Lanka for more beautiful memories.

Rated 5 out of 5 stars

Culture

Experience was great,happy .children will learn alot about culture .

21 September 2025
Unprompted review
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Reply from Olanka Travels

Thank you for your wonderful feedback. We're delighted to hear that your family had a great and happy experience, and that the journey was both enjoyable and educational for your children. Nothing brings us more joy than knowing we helped create meaningful cultural memories for your family. We hope to welcome you all on another enriching adventure soon.

Rated 5 out of 5 stars

The second amazing experience

The arrangements done by Olanka were simply superb and the point of contact at Olanka (Ms Rashmi) is one of the most polite and friendly individuals I've known.
This was my second vacation trip through Olanka and Ms Rashmi

15 June 2025
Unprompted review
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Reply from Olanka Travels

Thank you for your continued trust and for your incredibly kind words. We are delighted to know that your second vacation with us was simply superb. It means a great deal to us that Rashmi's polite and friendly nature made such a positive impression. We will be sure to share your heartfelt compliments with her. We look forward to welcoming you back for another wonderful journey in the future.

Rated 4 out of 5 stars

Mostly fantastic

Good communication with the agent Rashmi, great driver Lakmal, really enjoyed the things we saw. Very well organised, however the only issue for me was when we initially got a quote, and we got told that we had three weeks to decide, it wasn’t made clear that the quote was only available unless the hotels were booked up. Reservations should be held if there is a due date stated in the quote. Because of this, the itinerary changed and the price went up, even to the point where we had to organise a hotel for ourselves for a brief period (easily managed via booking.com but not what was expected). The tour was definitely worth it and planks did well to accommodate our needs/wants. I do recommend them though and they give you a very warm welcome to the island.

28 July 2025
Unprompted review
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Reply from Olanka Travels

Thank you for sharing your detailed feedback and for your kind recommendation. We're delighted to hear you enjoyed your well-organized tour and that Rashmi's communication and Lakmal's driving contributed positively to your experience.
We sincerely apologize for the misunderstanding regarding the quote validity and the resulting changes to your itinerary and accommodations. We truly appreciate you bringing this to our attention, as it helps us improve our processes for future travelers.
Despite this initial hiccup, we're glad to know the team worked to accommodate your needs and that you found the tour worthwhile. We hope the overall warmth and quality of your experience left you with beautiful memories of the island. We would be honored to welcome you back again under smoother circumstances.

Rated 5 out of 5 stars

Highly recommend

Highly recommend. Great Supporting Team. 💪🏻

9 September 2025
Unprompted review
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Reply from Olanka Travels

Thank you for your kind recommendation and wonderful feedback.
We truly appreciate your trust and look forward to welcoming you on another memorable adventure soon.

Rated 1 out of 5 stars

INFLATING PRICES TO AVOID HONOURING OUR VOUCHER

We have had an extremely disappointing and frustrating experience with Olanka Travel. The company appears responsive and helpful only up until payment is made—after that point, the service becomes completely unprofessional and unreliable.
We initially opted to change our travel plans and were issued a voucher, which we were told could be used toward a new booking. However, when it came time to actually use the voucher, the quoted price inexplicably skyrocketed. In an attempt to make it work, we agreed to remove several activities and two nights of accommodation. Despite these substantial changes, the overall price dropped by only around $300—an amount that clearly does not reflect the value of what was removed. This strongly suggests that Olanka Travel is deliberately inflating prices to extract as much money as possible from customers.
Additionally, we were suddenly informed that only one voucher could be used toward the booking—information that had never been disclosed to us previously. We have now requested a copy of this alleged "policy" twice via email, and have yet to receive any evidence of its existence. This lack of transparency leads us to believe that the policy either does not exist or is being invented as a way to avoid honoring the full value of what we are owed.
After comparing prices externally, we discovered that Olanka Travel was inflating the total trip cost by the amount of the voucher, only to then "deduct" that same amount—essentially nullifying the voucher’s value while falsely appearing to apply it. This is deceptive and unethical.
We are in the process of filing a formal complaint with the Consumer Affairs Authority, as these practices are not only misleading but potentially illegal. We strongly urge anyone considering Olanka Travel to avoid them entirely, as their dishonest tactics will likely end up costing you far more than expected.

1 September 2025
Unprompted review
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Reply from Olanka Travels

We are sorry to hear about your disappointment and would like to clarify the situation. Your original tours were booked in June 2023 and later cancelled, which is why two separate vouchers were issued. At your request, these vouchers were extended for an additional two years. You re-engaged with us in May 2025 to plan a new trip, and during this time global travel costs had changed significantly, which is reflected in the revised quotations provided.
As per our policy, only one voucher can normally be applied to a new booking. However, to be flexible and fair, we made an exception and honored both vouchers—together covering nearly 80% of your original advance payment toward the new itinerary. The price differences you noted were influenced by upgrades (such as Lagoon Access rooms) and shifts in destinations (e.g., Nusa Dua, where hotel rates are considerably higher than Ubud). These factors offset the reductions expected from removing other nights or activities.
Throughout the process, our team has provided multiple itinerary options across Sri Lanka, Maldives, Vietnam, Cambodia, and Bali to accommodate your requests as best as possible. We regret if any of this was not clearly communicated and remain committed to assisting you. If you would like us to proceed with finalizing the hotel arrangements using your voucher balance, please reach out to us directly at support@olankatravels.com or the agent you were in touch with.

Rated 5 out of 5 stars

O Lanka Sri Lanka We just recently planned a trip with…

We just recently planned a trip with Olanka who were so accommodating & very patient with all my changes . The meals , accommodation, tours & driver were exceptional . I would highly recommend this company for a well planned trip . 10 out of 10 !!

24 August 2025
Unprompted review
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Reply from Olanka Travels

Thank you for your wonderful feedback and the perfect rating. We're delighted to hear that you found our team accommodating and patient throughout the planning process. It's fantastic to know that the meals, accommodation, tours, and driver all contributed to making your trip exceptional. Your high recommendation means a great deal to us. We look forward to welcoming you on another beautifully planned adventure in the future.

Rated 4 out of 5 stars

Trip to Sri lanka

Trip to Sri lanka
My husband, daughter and I visited Sri Lanka for the first time in August 2025 and we chose Olanka Travels to plan our holiday. It turned out to be a truly wonderful experience.
Our travel agent, Chamathsara, did an outstanding job. Thanks to her, we were able to visit many beautiful places, immerse in the rich culture, explore historic sites and enjoy the amazing food. She went the extra mile for us, always checking in and making sure everything was going smoothly during our stay. She has now become a dear friend to us.
Our driver, Samitha was also very easygoing, drove carefully and made sure we discovered some truly memorable places along the way.
We are very grateful for the warm hospitality and excellent service, and we would wholeheartedly recommend Olanka Travels to anyone planning a holiday in Sri Lanka.

30 August 2025
Unprompted review
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Reply from Olanka Travels

Thank you for sharing such heartwarming feedback about your family's first trip to Sri Lanka. We are delighted to know that your experience with us was truly wonderful. It brings us immense joy to hear how much you appreciated Chamathsara's dedication and personal touch. We will be sure to share your kind words with her—she will be thrilled to know she made such a positive impact and is now considered a dear friend. We are also glad that Samitha’s careful driving and insightful guidance added so much to your journey. Your gratitude means the world to our team. We truly appreciate your wholehearted recommendation and hope to welcome you back to Sri Lanka.

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