Olanka Travels Reviews 

219
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praised the staff for their exceptional professionalism, extensive local knowledge, and accommodating nature, making holidays memorable and well-supported. Many people appreciated the smooth and attentive service, from the initial booking process to trip execution, finding everything well-organized. Reviewers enjoyed diverse locations and well-curated itineraries, often highlighting the flexibility to accommodate changes and provide valuable advice throughout their journey. However, some customers also noted issues with booking clarity, such as last-minute hotel changes, unclear voucher terms, or unexpected changes to itineraries and pricing.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Holidays

People report positive experiences with holidays, with many reviewers describing their trips as wonderful,... See more

Service

Reviewers mention positive feedback about service, highlighting that trips were well-planned, communication... See more

Location

Consumers find location to be positive, with many reviewers praising the beautiful places and well-planned... See more

Booking process

Customers consistently note positive experiences with the booking process, often highlighting the helpfulness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The best guide and driver, Mr Tushara from Olanka Travel. I wanted to do a Ramayana Trail from Colombo to Kandy to Nuwara Eliya and safari at Yala and whale watching in Mirissa. Mr Tushara is kn... See more

Company replied

Rated 5 out of 5 stars

We had an unforgettable Maldives honeymoon thanks to Olanka Travels, especially Sanduni and Budara. Their guidance, quick responses, and friendly support made everything smooth from start to finish... See more

Company replied

Rated 5 out of 5 stars

Our trip arranged by olanka was truly memorable. The entire process ws seamless from booking. What made our trip extra special was our Driver and guide Thushara. He gave us detailed ourview of each... See more

Company replied

Rated 5 out of 5 stars

Our driver was a god send! We had an incident at Sri Pada (our fault) that required surgery. Our driver and Olanka stayed with us the entire time providing assistance. We cannot speak highly enough... See more

Company replied


Company details

  1. Tour operator

Written by the company

Olanka Travels - Trusted by Travellers Worldwide Olanka Travels is a premier destination management company headquartered in Colombo, Sri Lanka, with a global footprint extending across Australia, the UK, the USA, India, and strategic partner networks in the Maldives and Vietnam. Our reviewers consistently highlight our professionalism, personalised service, and unwavering commitment to delivering unforgettable travel experiences. Travellers commend our expert consultants for crafting tailor-made itineraries that effortlessly blend cultural immersion, stunning landscapes, and hassle-free logistics. Guests particularly value our responsive booking process, attentive guides, and dedicated drivers, noting that every detail is handled with care. Many describe their journeys with us as once-in-a-lifetime experiences, praising the warmth, professional ethics, and reliability of our team. With thousands of happy travellers and growing global recognition, Olanka Travels continues to set the standard for trustworthy, customer-focused travel experiences in Asia.


Contact info

4.8

Excellent

TrustScore 5 out of 5

219 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(219)

90 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Orlanka travel is the best ,we had the…

Orlanka travel is the best ,we had the best experience ths driver (tarangue) was allways helpful and smiling.
We have to thank mr.Dino the manager was on contact always with us through the whole trip
Big thanks for the best trip

11 January 2024
Unprompted review
Rated 5 out of 5 stars

Best trip to Sri Lanka with Olanka Travels

Olanka travels were amazing! They helped us plan our trip to Sri Lanka from A to Z. They customized the itinerary based on our preference, and provided us with a car and driver (Tarangue) for the whole trip. The driver was very helpful and smiley all through the trip!
I would definitely work and recommend Olanka Travels because they were very professional, helpful and friendly.

11 January 2024
Unprompted review
Rated 5 out of 5 stars

A seven days trip

We took a tour around Sri Lanka arranged by Olanka travels all the bookings were done as we wanted and even better the driver was super nice and helpful in every way.

11 January 2024
Unprompted review
Rated 5 out of 5 stars

Olanka Travels won't disappoint u.

We recently spent the festive season in Sri Lanka and Olanka Travels helped with our accommodations and sightseeing..
We thoroughly enjoyed ourselves and created beautiful memories. They were always on hand if I had any queries.
If u are planning a trip to Sri Lanka, try Olanka Travels, u won't be disappointed.

21 December 2023
Unprompted review
Rated 5 out of 5 stars

Superb dubai vacation..

We were selected olanka travels to organize our Dubai trip after hearing a few comments from my friends.. I think it was worth selecting them..thanks prasanth for your all support beginning to end..we were spent memorable time in dubai...

9 January 2024
Unprompted review
Rated 5 out of 5 stars

Tour in Dubai with Olanka Travels

I recently planned my first Dubai trip with Olanka Travels, and I can't express enough gratitude for the outstanding service provided by Mr. Janul Peiris. From the initial planning stages to the actual tour, Mr. Peiris offered unparalleled support and consultation, ensuring every detail of our trip was meticulously arranged.

During the tour itself, Mr. Peiris consistently checked in to ensure we were having a great time, exemplifying a genuine commitment to customer satisfaction. Choosing Olanka Travels proved to be a fantastic decision, and I'm delighted with the seamless experience they provided.

I wholeheartedly recommend Olanka Travels to others and eagerly look forward to joining them again for our next adventure, with a special shoutout to Mr. Janul Peiris for his exceptional service. Thank you, Olanka Travels and Janul, for making our Dubai trip truly memorable.

24 November 2023
Unprompted review
Rated 5 out of 5 stars

Sri Lanka Tour

Very good support from Dino for building the tour assistance well as assistance before departure.
Fully met our expectations.
I recommand Olanka and Dino

19 December 2023
Unprompted review
Rated 1 out of 5 stars

After more than 3 months seeking a…

After more than 3 months seeking a refund I was told it won't happen in spite of the stated refund policy. Obviously this is a shoddy organisation with equally shoddy business practices. Would suggest any future customer look to an alternative company that upholds their claims. Try Wendy Wu Tours for an honest, reasonably priced and inclusive experience

1 November 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommend!

Ishani Wijesinghe from Olanka travels arranged our trip to the Maldives and God it was an amazing lifetime experience..we will never forget this trip..Ishani went above and beyond to nail every single detail, highly recommend working with her on your trips! Thank you Ishani for your dedication, it was a mind-blowing trip!

23 August 2023
Unprompted review
Rated 1 out of 5 stars

Very disappointed with the agency

We booked a 12-day journey with an outstanding guide. However, the hotel choices, despite being rated 4 and 5 stars, were underwhelming. On the first night, Olanka Travels failed to confirm our accommodation, leaving us stranded at 3 am. While the situation was eventually resolved by the hotel, it came with difficulties. Subsequent hotels boasted prime locations, but some had cleanliness issues, unpleasant odors, or lacked hot water. Additionally, the trip details implied many inclusions, which weren't the case. The online payment fee was exorbitantly high at $170.
We love the country and will definitely return, but not with Olanka.

4 August 2023
Unprompted review
Rated 1 out of 5 stars

Have been waiting 3 months for the the…

Have been waiting 3 months for the the return of our refund. No communication as Dilini Dayawansa refuses to respond to our concerns/questions. This refund failure is in complete contrast to the posted refund policy. Obviously not a genuine business and certainly not one with which to have any dealings. Now into October and still no communication from this company. Seriously doubt their honesty and business integrity.

9 June 2023
Unprompted review
Rated 5 out of 5 stars

My review goes solely to Prashantan

My review goes solely to Prashantan, this man has come through twice already In different countries.
His organizational skills, and patience exceed expectations
His follow up with your safety and happiness is truly wonderful
Thank you Prashantan for accommodating and putting up with my continuous nonsense 🥺🥲

12 June 2023
Unprompted review
Rated 1 out of 5 stars

Don’t Travel Olanka!

I planned a trip and was literally harassed to pay a deposit, however I fell ill and was unable to travel. My deposit was somehow forfeited and the company refuses to contact me. I wouldn’t use a company that steals in this way!

27 May 2023
Unprompted review
Rated 5 out of 5 stars

Dear Olanka team,thank you very much…

Dear Olanka team,thank you very much for creating a great and fabulous experience..much more thanks to Sahan ,always walked an extra mile to provide us the comfort at a foreign nation...will surely look forward for your services in future and recommend to friends too....just to mention Nihal was a super safe escort we had during our trip..

18 May 2023
Unprompted review
Rated 5 out of 5 stars

Magical Sri Lanka

Me and my husband wanted to visit Sri Lanka for a while but could not decide on the right package for us, but then we found Olanka and we knew from the first moment that this is it. I spoke to Paris first and she directed me to Priyanka and she was absolutely fantastic. She went well above and beyond with the experience and tailored it to our expectations. Our allocated driver Lakshman (aka Roy) was great. He showed us the authenticity of Sri Lanka and introduced us to the best food ever. We went from strangers to friends very quickly and we felt sad saying our good bye.
When we were dealing with Olanka we felt like individuals rather than being treated like one of many. It was very personal and friendly
We highly recommend Olanka for your next holiday. I hope more people will visit Sri Lanka and will treat it with respect as it is one magical place, we need to learn a lot from simple but yet loving people living there

13 April 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing experience with Dino…

Absolutely amazing experience with Olanka Travels with Dino as our tour executive and Amila as our tour guide driver. Both of them literally made our entire trip from start to finish unbelievable. They are absolutely the most wonderful people you can ever meet, I would highly recommend everyone in the entire world to visit the absolutely gorgeous stunning beautiful country of Sri Lanka and if you want to do it without any stress contact Dino and Amila, you'll be in safe hands and you won't have to worry about a single thing, they will both make it so that you have an unbelievable experience throughout your entire trip, thank you so much for everything Dino, Amila & Olanka Travels!

4 March 2023
Unprompted review
Rated 5 out of 5 stars

Unforgettable vacation with my family…

Unforgettable vacation with my family of 7 days in different locations in Sri Lanka.Thanks to the unstable work, patience, kindness and availability of Sanjana who found us a hotel more beautiful than the other and organized for us the best we could see and visit. In addition, she put the driver Anura at our disposal, which we could not have found better. Everything went very well. I will definitely recommend this agency and the people I dealt with to my friends.

3 February 2023
Unprompted review
Rated 5 out of 5 stars

Most memorable and seamless honeymoon

We had the most memorable honeymoon trip of 13 days in Sri Lanka in the middle of major economic crisis. I had booked with Olanka travels in January for my trip in April. Manjika was my tour assistant and she became a very close friend to us eventually. She helped us in picking the destinations and kept in constant touch with us before and during the trip. I appreciate her commitment to creating the best experience for us. In fact we were sceptical about proceeding with our plans to Sri Lanka because of the economic crisis, however we continued with the trip because of the confidence we had in Manjika. Also, our driver Kumara was very professional and very helpful. He was always on time and took initiative to ensure our seamless experience. He bought us water, coffee and medicines and also lifted our bags for us. He drived us to the airport in off hours and understood our pallet and took us to suitable restaurants as we are pure vegetarians. Overall I applaud Manjika and Kumara for their loyalty towards us and commitment.
Definitely recommend Olanka travels to anyone planning for Sri Lanka.

25 April 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look