I watched and read the presentations and still had several questions, and Arti responded quickly and professionally answering each one! I like everything I've seen and read so far.. now it's time... See more
Company replied
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My card was denied but later was ran through again without a bank confirmation or my confirmation, but thankfully I replied to cancel my or and any subscription after that and customer service "Art... See more
Company replied
I wasn't impressed with the product emailed them and ask for a refund..jumped thru all the hoops they requested. Filled out their form paid return postage emailed the tracking number and put in on... See more
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The oil, or serum, feels nice, ☺️ but after using two bottles, I started a third bottle, I don't see any difference, 😕 so I can't say , I've benefitted, but I will continue with the third, bottle. Pl... See more
Company replied
Company details
Written by the company
Embrace your unique beauty and feel confident in your own skin. Free from harmful chemicals and irritants Get up to 56% smoother, brighter, healthier skin. Conveniently perform from home - minus the ‘clinical’ costs.
Contact info
-, -, -, United States
- 7542276438
- support@olavita.co
- olavita.co
Breach of guidelines
They made cancellations easy
They made cancellations easy.
Thanks to Dan!
17 July 2026
Unprompted review
Reply from Olavita
Hi Gary,
Thank you so much for your wonderful review!
We're so glad to hear that your cancellation process was quick and easy. We'll be sure to pass your kind words along to Dan—he'll be happy to know he made a positive difference.
Thank you for choosing Olavita. If there's ever anything we can help you with in the future, please don't hesitate to reach out.
Warm regards,
The Olavita Team
THRILLED
I AM ABSOLUTLY THRILLED WITH THE SERVICE I RECIEVED FROM VERONICA! THIS COMPANY STANDS BEHIND THESE PRODUCTS ! THANKYOU SO MUCH
16 July 2026
Unprompted review
Reply from Olavita
Hi Lisa,
Thank you so much for your amazing review!
We're absolutely thrilled to hear that you had such a great experience with Veronica. Your kind words mean so much to our team, and we're delighted that we could provide the service you deserved.
Thank you for your trust and support. We're honored to be part of your skincare journey, and if you ever need anything, we're always here to help.
Warm regards,
The Olavita Team
Great response time
The team member Veronica take care of my concerns and replied back very quickly I was very impressed by her response
15 July 2026
Unprompted review
Reply from Olavita
Hi Karen,
Thank you so much for your wonderful review! We're delighted to hear that Veronica was able to address your concerns promptly and that you were impressed with her quick response.
Providing fast, caring, and efficient customer support is something we truly value, and we'll be sure to share your kind words with Veronica—she'll be thrilled to hear them.
Thank you for choosing Olavita. We truly appreciate your trust and support!
Warm regards,
The Olavita Team
When I first ordered this product
When I first ordered this product, somehow
"subscription" was marked. I did NOT want a subscription. I think that the app changed it. I got the product & had issues with my skin becoming red & blotchy. I reported that & returned all but 2 Liquid
Solutions. Product was unopened & I sent them a tracking number. I received an email from Co-
founder, Olivia, stating that my issue had been resolved. I have sent emails, called & then received more product. The still have NOT resolved my issue &
they have not returned my call or emails. However, I do still get emails with more ads.
15 July 2026
Unprompted review
Reply from Olavita
Hi Linda,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience left you feeling frustrated.
After reviewing your account, we'd like to clarify that your return was completed and your refund was processed several months ago, following the return of your products. Your subscription was also canceled as requested.
The email you referenced from our founder confirmed that your case had been resolved. The additional email you received afterward was an automatically generated marketing email that had already been scheduled prior to your cancellation and was not a new order or indication that your subscription remained active. We sincerely apologize for any confusion this may have caused.
Since your refund has already been issued and your case was resolved, we kindly ask that you consider updating your review to reflect the final outcome. Trustpilot is an independent platform, and keeping reviews up to date helps ensure they accurately represent the complete customer experience.
If there is anything further we can assist you with, we're always happy to help.
The Olavita Team
Very helpful in resolving a return.
1 July 2026
Unprompted review
Reply from Olavita
Hi Elaine,
Thank you for taking the time to share your experience! We're so pleased to hear that our team was able to assist you with your return and make the process smooth and straightforward.
Providing helpful, hassle-free support is always our goal, and we're grateful for your kind feedback.
Thank you for choosing Olavita—we truly appreciate your trust and support!
Warm regards,
The Olavita Team
Thank you Veronica for quickly and…
Thank you Veronica for quickly and effectively handling the problem with my order
14 July 2026
Unprompted review
Reply from Olavita
Hi Becky,
Thank you so much for your kind review! We're delighted to hear that Veronica was able to resolve the issue with your order quickly and effectively.
Providing prompt, caring, and efficient support is what we strive for every day, and we'll be sure to share your wonderful feedback with Veronica.
Thank you for choosing Olavita. We truly appreciate your trust and support!
Warm regards,
The Olavita Team
Great customer service…
I received three products of the Olavita skincare. I decided to return two (2) of the products. I sent in my request and received the okay from Veronica. She refunded me at that time and allowed me to keep the products. All of my correspondences with the company have seemed personal and with concern. Thank you.
14 July 2026
Unprompted review
Reply from Olavita
Hi Phyllis,
Thank you so much for your thoughtful review! We're delighted to hear that Veronica was able to assist you and make your return experience simple and stress-free.
Our goal is always to provide caring, personal support while making the process as convenient as possible for our customers. We're so pleased that you felt well taken care of, and we'll be sure to pass your kind words along to Veronica.
Thank you again for choosing Olavita and for taking the time to share your experience. We truly appreciate your trust and support!
Warm regards,
The Olavita Team
The product is amazing
The product is amazing! Thank you for zeroing in on this product for us second-half-century folk, and a thank-you to Dan for his friendly support to get me started. JHB
1 June 2026
Unprompted review
Reply from Olavita
Hi Joyce,
Thank you so much for your wonderful review! We're thrilled to hear you're loving the product and that it's making a positive difference for you.
It also means a great deal to know that Dan was able to provide the friendly support needed to get you started. We'll be sure to share your kind words with him—they'll certainly make his day!
Thank you again for choosing TriLift and for being part of our community. We truly appreciate your trust and support.
Warm regards,
The Olavita Team
Great Customer bad exit to order/purchase.
The customer service I received from Arti was exceptional. The reason I gave the company a lower review is that your website or rather the news article that linked me to your offers was very disappointing. I chose to purchase to jars of your product however when I tried to check out I was forced into watching a mandatory video that went on far too long and then when it finally ended and I tried to decline additional offers I couldn't get out of the video area and therefore could not complete my purchase. Which led me to having to deal with your customer service.
14 July 2026
Unprompted review
Reply from Olavita
Hi Robyn,
Thank you for taking the time to share your feedback, and we're especially pleased to hear that Arti provided you with exceptional customer service.
We also appreciate your comments about the checkout experience. The educational video shown during checkout is optional and is intended to provide additional information about the product—you are welcome to skip it if you prefer. We're sorry to hear you experienced difficulty exiting the page and completing your purchase, as that's certainly not the experience we want our customers to have.
Your feedback is valuable, and we'll share it with our team as we continue improving the checkout process. Thank you again for your honest review and for giving Olavita a try.
I've been using the jar cream,where you…
I've been using the jar cream,where you motion upward for 60 seconds followed by moisturizer, have not seen no difference, im disappointed
14 July 2026
Unprompted review
Reply from Olavita
Hi Alicia,
Thank you for sharing your experience. We're sorry to hear you're disappointed.
After reviewing your order, we can see that you received your product on July 5, so you've only had it for a short period of time. While we understand wanting to see immediate improvements, skincare results typically require consistent use, and we recommend allowing at least 30 days of regular application to properly evaluate the product's effectiveness.
We'd genuinely love the opportunity for you to continue using it as recommended, and we hope you'll consider updating your review once you've had enough time to complete the full usage period. If you have any questions about application or how to achieve the best results, our support team is always happy to help.
Warm regards,
The Olavita Team
Veronica gave a speedy reply
Veronica replied to my inquiry and processed a refund to me immediately, which was extremely helpful.
I appreciated not having to struggle with this return.
14 July 2026
Unprompted review
Reply from Olavita
Hi Leslie,
Thank you so much for your wonderful review! We're delighted to hear you're enjoying the Olavita products and that Veronica was able to resolve your concern quickly and make the process as smooth as possible.
Providing prompt, caring support is very important to us, and we'll be sure to share your kind words with Veronica —they'll truly make her day.
Thank you again for your trust and support. We hope you continue enjoying your Olavita journey!
Warm regards,
The Olavita Team
A+ service… But frustrating online contact availability, not user-friendly.
I am reading this a 4 only because of my frustration and getting in touch with the appropriate people to handle my request. Once I was directed to Mark, my experience was a 5+. My problem was not with the product, but with the quantity I received. I was trying to return a portion of it.
14 July 2026
Unprompted review
Reply from Olavita
Hi Barbara,
Thank you for taking the time to share your experience. We're very pleased to hear that Mark was able to assist you and turn your experience into a positive one.
We are sorry to hear you initially found it frustrating to reach us. We noticed that you first accessed our self-service subscription portal before contacting us directly by email. While the portal is designed to help customers manage many requests independently, our support team is always happy to step in whenever additional assistance is needed.
We truly appreciate your feedback, as it helps us continue improving both our self-service experience and our customer support. Thank you again for your kind words about Mark and for choosing Olavita.
Warm regards,
The Olavita Team
Reply to Olavita’s response
Olivia stated that they refunded my money. They literally shipped 15 botttles in less than two months. When I asked to return the unopened bottles, they stated that they do not accept even unopened bottles from customers with subscriptions. When I asked them to cancel my subscription, they ignored my request and sent 3 more bottles. They finally refunded $105 for those last botttles because I disputed the order with American Express and cancelled my card to stop them from continuing to bill me for product that I didn’t order. The product does not work as the company claims. It actually makes your skin even dryer. The customer service is terrible
and the company is untruthful. Do not order from this company unless you just want to throw your hard earned money away.
I don’t want to see others experience the financial loss that I did. I also don’t want to see any one else be inconvenienced by having to cancel their credit card to stop this predatory company from taking advantage of them and rushing multiple bottles through. Please, do your research before trusting this company.
Sincerely,
Sandra Prince
6 March 2026
Unprompted review
Reply from Olavita
Hi Sandra,
We're sorry to see this update, especially as it doesn't reflect the history of your case with us.
We responded to you in **May 2026** to confirm that your subscription had already been canceled and that your refund had been processed. Since then, we have not received any further communication from you indicating that there was still an unresolved issue.
Our support team is always available by email, and we genuinely encourage customers to contact us directly if they have any remaining concerns so we can investigate and resolve them. We are committed to helping every customer and reviewing every case fairly.
We respectfully ask that reviews accurately reflect the current status of a case. If there is any information you believe we may have missed, please reach out to us at **[support@olavita.co](mailto:support@olavita.co)**. We're always happy to review your account again and assist where we can.
— Olavita Customer Support
The products are excellent and actually…
The products are excellent and actually have noticable results.
More than that, their customer relations are superb. I had to cancel my subscription bc my husband was in a horrific accident and we are cancelling all subscriptions until we have a better idea of what the medical bills may be.
Dan, a member of the Olavita team, could not have been more kind and thoughtful. He responded nearly immediately, canceling my subscription with no fuss. His words of sympathy brought me peace.
I will be resubscribing when I am able to do so.
Great product, great folks...what more can I say?
Kudos to them!
12 July 2026
Unprompted review
Reply from Olavita
Hi Clair,
Thank you so much for your kind words and for taking the time to share your experience with us.
We're truly sorry to hear about your husband's accident, and we sincerely hope he makes a smooth and full recovery. During times like these, taking care of what matters most is the priority, and we're glad we could make one small part of that process a little easier.
We'll be sure to share your thoughtful feedback with Dan—it will mean a great deal to him.
Thank you again for your support and for being part of the Olavita family. We'll be here whenever you're ready to return, and we wish you and your family all the very best during this challenging time.
Warm regards,
The Olavita Team
Phenomenal Products, Impressive Company!
Due to financial constraints beyond my control, I had to ask that my subscription be cancelled. (Absolutely had nothing to do with Olavita products; they are awesome). Arti, an Olavita team member, assisted me with my request and wrote the nicest response I believe I've ever received. Arti's reply, wonderfully worded, told me everything anyone would want to know about this exceptional company.
13 July 2026
Unprompted review
Reply from Olavita
Hi Lucy,
Thank you so much for your wonderful review and for your kind words about both our products and our team.
While we're sorry to hear that you had to pause your subscription, we completely understand that life can sometimes bring unexpected changes. We're especially grateful that you took the time to recognize Arti's support—it means a lot to us. We'll be sure to share your message with her, and we know it will make her day.
We're honored to have been part of your wellness journey and truly appreciate your trust in Olavita. Whenever you're ready, we'll be delighted to welcome you back.
Wishing you all the very best, and thank you again for being a valued member of the Olavita family.
Warm regards,
The Olavita Team
MY customer service with Olavita has…
MY customer service with Olavita has been outstanding. Mark has been especially helpful and I even got a personal message from the founder, Olivia. For anyone considering trying the product, I would say, “Go for it!”.
13 July 2026
Unprompted review
Reply from Olavita
Hi,
Thank you so much for your wonderful review and for taking the time to share your experience!
We're delighted to hear that Mark was able to assist you and that Olivia's personal message meant so much to you. Providing genuine care and support is something we truly value, and it's incredibly rewarding to know it made a difference.
Thank you as well for your recommendation—it means the world to our entire team.
We appreciate your trust in Olavita and look forward to continuing to support you on your wellness journey.
Warm regards,
The Olavita Team
Don't order from them
Don't order from them! I ordered the 3 pack and I paid for it on my credit card. I hadn't even received that order when they notified me they were sending another order of three. I contacted them immediately via email and telephone stating that I only ordered the one - 3 pack. They said I subscribed for contiuus deliveries which I DID NOT. Why would I order continuous deliveries when I hadn't tried it yet and to be honest, I NEVER do subscribtions and I certainly wouldn;t have with an order of 3 bottles each month? Sorry - - I don't ever use anything that fast.
They sent me THREE more orders after I kept telling tjem NO MORE. I even called Uniuni (delivery service) cuz I could not get an address so I could return the orders; they could not give me an address either. There was no return address on my package. I am still waiting for all the credits they owe me. What a hassle!!
2 April 2026
Unprompted review
Reply from Olavita
Hi Anna,
We're genuinely sorry for the frustration and confusion you've experienced.
After receiving your request, our support team took immediate action. As confirmed in our email correspondence, your subscription was canceled and your refund was processed as soon as we were able to review your account. Our agents also sent confirmation of both the cancellation and refund directly to you.
We understand how concerning it can be to receive shipments you were not expecting, and we sincerely apologize for the inconvenience this situation caused. Our team remains committed to assisting you, and if you have any questions regarding the refund or need additional confirmation for your records, please reply to our emails and we'll be happy to help.
Warm regards,
The Olavita Support Team
Thank you Dan for helping me
Thank you Dan for helping me and understanding that I had to cancel my order .
You are the 1st person ever that has got back to me so quick
Agin thank you for cancelling my order
10 July 2026
Unprompted review
Reply from Olavita
Hi Beverley,
Thank you so much for your kind review!
We're delighted to hear that Dan was able to assist you quickly and make your cancellation process smooth and stress-free. Providing timely and understanding support is always our goal.
We'll be sure to share your appreciation with Dan—he’ll be very happy to know that his help made a positive impact.
Thank you for taking the time to share your experience. We truly appreciate your feedback!
Warm regards,
The Olavita Support Team
She agreed to cancel subscription
She agreed to cancel subscription
For all the right reasons
Please do not use my last name in any ads
Only my first name
Stephanie
5 July 2026
Unprompted review
Reply from Olavita
Hi Stephanie,
Thank you for taking the time to share your feedback!
We're glad to hear that your request was handled and that your subscription cancellation was completed smoothly. Our goal is always to make these processes simple, respectful, and stress-free for our customers.
We truly appreciate your feedback and thank you for giving us the opportunity to assist you.
Warm regards,
The Olavita Support Team
Mark was amazing
Mark was amazing! He heard me, understood my concerns and responded not only quickly but with such grace. I so appreciate his efforts and I am very grateful.
11 July 2026
Unprompted review
Reply from Olavita
Hi Tanarae,
Thank you so much for your lovely review!
We're so happy to hear that Mark was able to listen to your concerns and provide the support you needed with care and understanding. Delivering a helpful and respectful customer experience is something we always strive for.
We'll be sure to share your kind words with Mark—he’ll be delighted to know that his efforts were appreciated.
Thank you for choosing Olavita and for taking the time to share your experience. We truly appreciate your support!
Warm regards,
The Olavita Support Team
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