I canceled my subscription yet I was informed there's an additional order on the way. My credit card was charged. I've sent at least 3 emails canceling my subscription. Finally Jerry, your represen... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered Olavita products, but I could not use them because I had a severe outbreak of rosacea. I had to use antibiotics, no any other creams or lotions. I returned the items according to the Olavita... See more
Company replied
The response I received from Olavitaskin was the fastest I've ever received. They responded in less than 2 minutes when I emailed them about needing to cancel my order because the product is causing... See more
Company replied
She was very good at explaining everything even though policy say you can return. As long as no more sent or charges. I still feel that notification should have been given before item "out for shipme... See more
Company replied
3.5
Average
150 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
So far the emails going back and forth…
So far the emails going back and forth was inspiration as it was a pleasant interaction…so far it’s a waiting period in receiving the actual order….
Thank you
16 June 2026
Unprompted review
Reply from Olavitaskin
Hi Elise,
Thank you for taking the time to share your experience.
We're delighted to hear that your interactions with our team have been pleasant and helpful so far. Providing friendly and supportive customer service is very important to us, and we're glad that this has been reflected in your experience.
We understand that you're currently waiting for your order to arrive, and we appreciate your patience. We hope you'll be just as pleased with your purchase once it reaches you.
Thank you for choosing Olavita. We truly appreciate your support and look forward to serving you throughout your journey with us.
Warm regards,
The Olavita Team
I am very happy with the service I…
I am very happy with the service I received. Jerry handled my issue quickly and completely. He made sure I was not inconvenienced and ultimately satisfied.
14 June 2026
Unprompted review
Reply from Olavitaskin
Hi Joan,
Thank you so much for your wonderful feedback.
We're thrilled to hear that Jerry was able to assist you quickly and effectively on both occasions.
Your kind words mean a great deal to our team, and we truly appreciate you taking the time to share your experience.
Thank you for your support and for being a valued Olavita customer.
— Olavita Customer Support
I placed the order and then had to…
I placed the order and then had to cancel it, so emailed them, and it was sorted immediately. Very much appreciated as I've had huge problems with other retailers👍
12 June 2026
Unprompted review
Reply from Olavitaskin
Hi,
Thank you for taking the time to share your experience.
We're glad to hear that your cancellation request was handled quickly and smoothly after you reached out to our team. We understand how important it is for customers to have prompt support, especially when plans change, and we're pleased we were able to resolve this for you without delay.
We truly appreciate your kind words and your trust in us. If you ever need any assistance in the future, we're always here to help.
Warm regards,
The Olavita Team
Jerry was prompt when handling my…
Jerry was prompt when handling my complaint regarding ongoing charges to my credit card and auto shipping of your product
10 June 2026
Unprompted review
Reply from Olavitaskin
Hi Don,
Thank you for taking the time to share your feedback.
We're glad to hear that Jerry was prompt in assisting you with your concerns regarding the recurring charges and auto-shipping. We understand how important it is to have clear control over subscriptions, and we're pleased that this was resolved for you in a timely manner.
We appreciate your patience and the opportunity to address the issue. If you need any further assistance in the future, please don't hesitate to reach out.
Warm regards,
The Olavita Team
one of the very best
This company has a heart it operates on old fashioned
integrity and care.My experiences were enough to convince me that this company is one of the top retailers in this field.The products are the best.
10 June 2026
Unprompted review
Reply from Olavitaskin
Hi Mr. Clements,
Thank you so much for your kind words and for taking the time to share your experience.
We are truly honored by your comments about our integrity, care, and commitment to our customers. Providing exceptional products and service is at the heart of everything we do, so it's incredibly rewarding to hear that your experiences with us have left such a positive impression.
Your support and trust mean a great deal to our entire team. We're delighted that you're enjoying the products and that you consider Olavita among the top companies in the industry.
Thank you again for your wonderful feedback and for being a valued customer.
Warm regards,
The Olavita Team
Love my Hike shoes!
1 June 2026
Unprompted review
Reply from Olavitaskin
Dear Elaine,
Thank you for your positive feedback❤️
Your Customer Service Team is really…
Your Customer Service Team is really great. They are very responsive and possibly the fastest I have ever dealt with in any business. I have had two occasions when I needed Customer Service help, and they amazed me both times.
1 June 2026
Unprompted review
Reply from Olavitaskin
Hi Donna,
Thank you so much for your wonderful feedback.
We're thrilled to hear that our Customer Service Team was able to assist you quickly and effectively on both occasions. Providing fast, responsive, and helpful support is one of our top priorities, so it's incredibly rewarding to know we made such a positive impression.
Your kind words mean a great deal to our team, and we truly appreciate you taking the time to share your experience.
Thank you for your support and for being a valued Olavita customer.
— Olavita Customer Support
I placed an order but my pmt
I placed an order but my pmt. method didn't go thru. I had answered an email ad so I thought it was just an ad. I had ordered 3 bottles. When the pmt. didn't go I just closed it. Then I realized that at 85 yrs, old, I would not use it anyway. But then I saw it hit my card. I got in touch with them by email. They cancelled my order for me and refunded the money back to my card. I worked for 38 yrs. in accounting but never with a nicer staff to resolve an issue. Olavita's staff is top notch in my book. I currently don't have any of the products but if the staff is any indication, I believe they would be good.
29 May 2026
Unprompted review
Reply from Olavitaskin
Hi Patricia,
Thank you again for your patience, support, and kind words for the team❤️
— Olavita Customer Support
when I first tried to cancel my…
when I first tried to cancel my subscription, the person at that time basically refused to do that because I had gotten some of the products at a lower rate by clicking on subscription. I DID NOT know that I clicked on subscription as I never do because I don't know if I will like the product. When I tried to cancel she would NOT LET ME DO SO. so when I received another solicitation for buying more products I clicked on the chat and stated that I wanted my subscription canceled and no more solicitations. Mark is the person that helped me and did so in a very quick and timely manner and was actually very kind and understanding. and he has now ended my subscription as I had requested over a month ago, as was sent billing after billing. Thank you very much Mark for bringing this to an end for me...
26 May 2026
Unprompted review
Reply from Olavitaskin
Hi Margene,
Thank you for sharing your honest feedback.
We sincerely apologize for the frustration you experienced during the initial cancellation process. We completely understand your concerns regarding subscriptions and appreciate you bringing this to our attention.
That said, we’re very glad Mark was able to step in, assist you quickly, and resolve the matter in a kind and professional way.
We truly appreciate your patience and your recognition of the support provided by Mark.
— Olavita Customer Support
I ordered Olavita products
I ordered Olavita products, but I could not use them because I had a severe outbreak of rosacea. I had to use antibiotics, no any other creams or lotions. I returned the items according to the Olavita return policies. I received a refund after three months from the time of ordering. I do appreciate that the Olavita skincare company issued the refund despite the time it took. I believe that the Olavita products are beneficial to many women. It just happenned that it wasn't me since I continue having serious skin problems and I am afraid to start with something new.
25 May 2026
Unprompted review
Reply from Olavitaskin
Hi Agnes,
Thank you for sharing your experience so honestly.
We’re truly sorry to hear about your rosacea flare-up and the skin difficulties you’ve been dealing with. We completely understand your hesitation to try new products while managing sensitive skin concerns.
We also appreciate your patience throughout the return and refund process, and we’re glad we were ultimately able to issue the refund in accordance with our policy.
Your kind words about our products and company mean a great deal to us, and we sincerely wish you the very best on your skincare journey and overall health.
— Olavita Customer Support
Jerry's customer satisfaction was…
Jerry's customer satisfaction was outstanding. He was quick to respond, answered my questions, and was very professional. I have had three dogs insured by Spot Pet Insurance, and am grateful they are taking such good care of us. Thank you!
22 May 2026
Unprompted review
Reply from Olavitaskin
Hi Joyce,
Thank you so much for your kind feedback and for taking the time to share your experience.
— Olavita Customer Support
I canceled my subscription yet I was…
I canceled my subscription yet I was informed there's an additional order on the way. My credit card was charged. I've sent at least 3 emails canceling my subscription. Finally Jerry, your representative has straightened all of it out and refunded my credit card. I applaud Jerry for fast and cancelation of the order and subscription
19 May 2026
Unprompted review
Reply from Olavitaskin
Hi Diane,
Thank you for sharing your experience.
We sincerely apologize for the confusion with the subscription and additional shipment, but we’re very glad Jerry was able to step in quickly, resolve the issue, and process the refund for you.
We truly appreciate your patience and your kind words about Jerry’s support.
— Olavita Customer Support
I visited the Olavitaskin site today &…
I visited the Olavitaskin site today & found it easy to navigate. After contacting Jerry , following up on an order I placed earlier. I was impressed at how quickly
my query was dealt with.
I will definitely recommend Jerry & the team for being so helpful. Elaine Wright
19 May 2026
Unprompted review
Reply from Olavitaskin
Hi Elaine,
Thank you so much for your kind feedback.
We’re delighted to hear you found the Olavita Skin website easy to navigate and that Jerry was able to assist you quickly with your order inquiry.
We truly appreciate your recommendation and support — we’ll be sure to share your kind words with Jerry and the team.
— Olavita Customer Support
I ordered only once and I was not happy…
I ordered only once and I was not happy with the product.
To my surprise I received 2nd shipment without my order and charged to my credit card and I tried so many times to return and I did no get any help.
I will appreciate if you refund my money and send me the address for return
2 April 2026
Unprompted review
Reply from Olavitaskin
Hi Manoosh,
We’re sorry to hear about your experience.
At this time, we’re unable to locate any order details under the name provided in this review. It’s possible the order was placed under a different email address or name.
Please contact us at support@olavita.co with your order information so we can properly review your case, assist with the return process, and help resolve this for you.
— Olavita Customer Support
Olavita has been kind and understanding
Olavita has been very understanding and helpful with this issue and I appreciate that so much. They have shown kindness and patience and I appreciate that more than I can say. I will definitely consider ordering from them in the future.
18 May 2026
Unprompted review
Reply from Olavitaskin
Hi Elizabeth,
Thank you so much for your kind words — they truly mean a lot to us.
We’re very glad we could support you and help resolve the issue in a way that made you feel heard and cared for. Your appreciation means more than you know.
We’d be happy to assist you again anytime in the future.
— Olavita Customer Support
The Olavita team are very professional…
The Olavita team are very professional and answer all your concerns! They are very caring and there to help at anytime, even questions about a late order delivery. Thank-you. 💜
17 May 2026
Unprompted review
Reply from Olavitaskin
Hi Josette,
Thank you so much for your kind words — we really appreciate it.
We’re glad we could respond quickly and resolve your issue to your satisfaction. That’s exactly the experience we aim to provide.
Thank you again for your support.
— Olavita Customer Support
Amazingly fast and favorable response!!!…
The response I received from Olavitaskin was the fastest I've ever received. They responded in less than 2 minutes when I emailed them about needing to cancel my order because the product is causing my perioral dermatitis to worsen, flake and burn. A super fast refund was sent !!! I can't praise the customer service I've received from Olavitaskin.
15 May 2026
Unprompted review
Reply from Olavitaskin
Hi Sheryl,
Thank you for sharing your experience — we truly appreciate it.
While we’re sorry to hear the product didn’t suit your skin, we’re glad our team was able to respond quickly and take care of the refund for you.
Wishing you all the best, and thank you again for your kind words about our support.
— Olavita Customer Support
Prompt cancellation of the monthly order.
I received my order and used it with positive outcome s. I like the product but am not ready to order it monthly. I like to order it myself when I want it. Thank you so much for listening and stopping the monthly delivery. I will let you know when I can use more. You handled my situation as I wanted. I appreciate it Thank you so much.
13 May 2026
Unprompted review
Reply from Olavitaskin
Dear Estelle,
Thank you so much for your kind feedback — we really appreciate it.
We’re glad to hear you’re enjoying the product and that the cancellation was handled exactly as you wanted. You’re always welcome to order whenever it suits you, and we’ll be here when you’re ready.
Thanks again for your support.
— Olavita Customer Support
Reply from Olavitaskin
Dear Susan,
Thank you so much for your kind feedback — we really appreciate it.
Thanks again for your support.
— Olavita Customer Support
Subscription flawed
My original order of 2 bottles arrived, fast followed by another 2 bottles. I was informed I purchased a subscription and was assured it would be paused for 60 days. 30 days later 2 more bottles auto shipped. When I inquired I got an identical form letter offering to pause for 60 days. The other option (also a form letter) charged me for returning the product and a nominal restocking fee. Not sure why I should be inconvenienced for your company’s error. Terrible service. It’s not about the money and everything about principle. I canceled my subscription entirely. What if I’d ordered 4 bottles, would 4 more have come within 30 days? Product is good but I don’t care for high pressure sales tactics. You should have more faith in the quality of your product rather than forcing it on people. Not good Olavita; do better.
Quick update to send kudos to customer service for the final resolution. I received a sincere apology, credit for last shipment, and complimentary product. Thanks for making it right Olavita!
12 May 2026
Unprompted review
Reply from Olavitaskin
Hi Irene,
Thank you for taking the time to share your experience — we completely understand your frustration.
We want to assure you that your subscription has now been fully canceled, and a refund has been issued for the additional shipments.
This should not have happened, especially after your request to pause, and we sincerely apologize for the inconvenience caused.
You should never feel pressured or inconvenienced in this way.
We appreciate your honest feedback and will use it to improve our processes going forward.
— Olavita Customer Support
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