I canceled my subscription yet I was informed there's an additional order on the way. My credit card was charged. I've sent at least 3 emails canceling my subscription. Finally Jerry, your represen... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered Olavita products, but I could not use them because I had a severe outbreak of rosacea. I had to use antibiotics, no any other creams or lotions. I returned the items according to the Olavita... See more
Company replied
The response I received from Olavitaskin was the fastest I've ever received. They responded in less than 2 minutes when I emailed them about needing to cancel my order because the product is causing... See more
Company replied
She was very good at explaining everything even though policy say you can return. As long as no more sent or charges. I still feel that notification should have been given before item "out for shipme... See more
Company replied
3.5
Average
150 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was charged for something I didn’t…
I was charged for something I didn’t order and didn’t want. I have contacted this company numerous times for a refund to no avail.
6 April 2026
Unprompted review
Reply from Olavitaskin
Dear Beth,
Thank you for your feedback— we’re truly sorry to hear about your experience and understand how frustrating this must feel.
We would really like the opportunity to review your case properly and work toward a resolution. Please reach out to us directly so we can:
Thank you again for bringing this to our attention — we’re here to make this right.
I have tried for days thru email and…
I have tried for days thru email and phone calls to cancel this subscription and stop future shipments. The email I received and responded to tonight took only minutes to get answers and solutions.
5 April 2026
Unprompted review
Reply from Olavitaskin
Dear,
Thank you for your kind words — we truly appreciate you taking the time to share your experience.
We’re glad to hear that you found our team helpful and understanding. Providing supportive and attentive service is very important to us.
If you ever need anything further, please don’t hesitate to reach out — we’re always here to help.
Kind regards,
Olavita Support Team
Postpone
It was easy to cancel or postpone a shipment when they were coming too fast
2 April 2026
Unprompted review
Reply from Olavitaskin
Dear Barbara,
Thank you for your kind words — we truly appreciate you taking the time to share your experience.
We’re glad to hear that you found our team helpful and understanding. Providing supportive and attentive service is very important to us.
If you ever need anything further, please don’t hesitate to reach out — we’re always here to help.
Kind regards,
Olavita Support Team
I dislike that two (2) orders was…
I dislike that two (2) orders was processed the same day and two orders was mailed on the same day. I returned one shipment unopened. As of April 5, 2026, I have not received a refund and this was over a month ago.
26 February 2026
Unprompted review
Reply from Olavitaskin
Dear Pamela,
We’re very sorry to hear about your experience and understand how concerning this situation must be.
We would like to clarify that we do not require or request positive reviews in order to process cancellations or provide support. This is not part of our policy.
To properly investigate your case, including the charges and subscription status, we kindly ask that you contact us directly at support@olavita.co
with your details. This will allow our team to review your account thoroughly and work toward resolving this matter as quickly as possible.
We take concerns like this seriously and would appreciate the opportunity to assist you.
Kind regards,
Olavita Skin Support
Had quick and friendly service…
Had quick and friendly service extremely nice thank you all . ;)
5 April 2026
Unprompted review
Reply from Olavitaskin
Dear Angela,
Thank you for your kind words — we truly appreciate you taking the time to share your experience.
We’re glad to hear that you found our team helpful and understanding. Providing supportive and attentive service is very important to us.
If you ever need anything further, please don’t hesitate to reach out — we’re always here to help.
Kind regards,
Olavita Support Team
Read the fine print
I placed my initial order for the subscription of three bottles, a 90 day supply, in February. One month later I got notification that a new shipment of another three bottles was coming. I tried to cancel the order and was told because I was part of the subscription program and it had already been shipped they couldn't stop the shipment. I said then I just want to cancel any future shipments and they asked why and I said because it's only been a month and I have a 90-day supply. So then I was asked if I would like to just delay the next shipment and they gave me an option of 30 or 60 days and I chose to delay for 60 days. However, just one month later I got another notification that another three bottles were coming and I was being charged. It has taken me multiple emails to cancel my subscription entirely. If you are advertising that three bottles is a 90-day supply then you should not be shipping out another three bottles every month.
25 March 2026
Unprompted review
Reply from Olavitaskin
Thank you for your feedback— and we’re very sorry for the frustration this has caused.
We understand how upsetting it is to continue receiving orders after requesting cancellation, and this is not the experience we want for our customers.
To prevent this moving forward, we now offer a self-service portal where you can immediately manage and cancel your subscription at any time:
https://help.olavita.co/
We would also like to review your case and ensure everything has been fully stopped and resolved. Please reach out to our support team so we can assist you directly.
We truly appreciate your feedback and the opportunity to make this right.
You cant cancel your subscription!
On the 10th March I cancelled my subscription to Olavita’s skincare products as the product did not meet any of the promises that were made, despite using it for 2 months. Olavita confirmed the subscription was cancelled, but at the beginning of April, they confirmed they were sending more product, and they debited my bank account for the cost of the goods. I never gave them any authorisation to do this after the cancellation of the subscription. They fraudulently took money from my card. I asked for all my details to be deleted off their system, but have had no confirmation that this has been done, just an automatic email that says my subscription will be cancelled after ‘the billing cycle’.
4 April 2026
Unprompted review
Reply from Olavitaskin
Thank you for your feedback, Heidi— and we’re very sorry for the frustration this has caused.
We understand how upsetting it is to continue receiving orders after requesting cancellation, and this is not the experience we want for our customers.
To prevent this moving forward, we now offer a self-service portal where you can immediately manage and cancel your subscription at any time:
https://help.olavita.co/
We would also like to review your case and ensure everything has been fully stopped and resolved. Please reach out to our support team so we can assist you directly.
We truly appreciate your feedback and the opportunity to make this right.
Great customer service they addressed…
Great customer service they addressed my question in a timely manner.
2 April 2026
Unprompted review
Reply from Olavitaskin
Dear Kim,
Thank you for your kind words — we truly appreciate you taking the time to share your experience.
We’re glad to hear that you found our team helpful and understanding. Providing supportive and attentive service is very important to us.
If you ever need anything further, please don’t hesitate to reach out — we’re always here to help.
Kind regards,
Olavita Support Team
She was very good at explaining…
She was very good at explaining everything even though policy say you can return. As long as no more sent or charges. I still feel that notification should have been given before item "out for shipment" so other people don't have this happen to them but this is not her fault but will never order again even tho the product was good.
3 April 2026
Unprompted review
Reply from Olavitaskin
Dear Trish,
Thank you for your kind words — we truly appreciate you taking the time to share your experience.
If you ever need anything further, please don’t hesitate to reach out — we’re always here to help.
Kind regards,
Olavita Support Team
After getting in touch with the right…
After getting in touch with the right person, she was able to get my request confirmed and resolved quickly and effectively! I really appreciate that!
1 April 2026
Unprompted review
Reply from Olavitaskin
Dear Missy,
Thank you for your kind words — we truly appreciate you taking the time to share your experience.
If you ever need anything further, please don’t hesitate to reach out — we’re always here to help.
Kind regards,
Olavita Support Team
Awesome customer service
Awesome customer service! I am so impressed! They took care of me promptly and professionally!
3 April 2026
Unprompted review
Reply from Olavitaskin
Dear Maryanne,
Thank you for your kind words — we truly appreciate you taking the time to share your experience.
If you ever need anything further, please don’t hesitate to reach out — we’re always here to help.
Kind regards,
Olavita Support Team
Reply from Olavitaskin
Dear Patricia,
Thank you for your review — we truly appreciate you taking the time to share your experience.
If you ever need anything further, please don’t hesitate to reach out at support@olavita.co — we’re always here to help.
Kind regards,
Olavita Support Team
Zero stars
This is one of the worst companies I’ve ever dealt with. They charged me for a subscription instead of a one time purchase and use automated emails to to “handle” complaints, which means complaints are never handled. If you order and make a mistake or change your mind and immediately contact the company (meaning within five minutes), they will tell you your order has shipped already and there is no stopping it. There is no phone number for customer service and the one they have posted does not work. A week after your order has supposedly shipped you’ll get a notice that your order has shipped. When it arrives two weeks later in a bubble wrap envelope you will find that the packaging has been crushed, your bottle has leaked, half the product is gone, and even if you contact them immediately and provide photo evidence they will not take a return or respond with a replacement. Their satisfaction guarantee is nonexistent and there’s no way of reaching a real person. I had dispute these charges with my credit card company and I still can’t be sure that they’ve canceled my subscription even though I’ve asked six or seven times to confirm. The sad thing is that the product is just so so - with my half a bottle of usable product I feel like it’s just like putting a light oil on your face. I have not noticed any difference in a month. Reviews on Amazon give them a 3.9 and if you really feel you must try this product, please buy it from Amazon and when you don’t like it, you can do an easy free return. Buyer beware - this is a shady operation. They should not be in business.
I see in their response to this review that they have requested that I contact their customer service - I have, about 12 or 13 times. You just get AI responses - no actual resolution to the problems. And this morning, I got a notice that they’ve shipped me, and charged me for, three more bottles for the “subscription” I canceled seven different times a month ago. Pathetic.
Sure looks like their product on Amazon - same name, same bottle.
5 March 2026
Unprompted review
Reply from Olavitaskin
Dear Customer,
We’re truly sorry to read about your experience and appreciate you taking the time to share such detailed feedback.
We want to address an important point raised in your review: Olavita does not sell products on Amazon, and any listings found there are not authorized by us. Unfortunately, these may be counterfeit or third-party products that do not reflect our quality standards, and we cannot guarantee their condition or authenticity.
Regarding your concerns, we understand how frustrating issues with orders, communication, and product condition can be. This is not the experience we aim to provide. Our team is continuously working to improve response times, shipping transparency, and overall customer support.
We would genuinely like the opportunity to review your case in detail and make things right. Please contact us directly at support@olavita.co
with your order information so we can investigate and assist you further.
Your feedback is taken seriously, and we are committed to improving both our service and customer experience.
Ordering was easy.
2 April 2026
Unprompted review
Reply from Olavitaskin
Dear Mary,
Thank you for your kind words — we truly appreciate you taking the time to share your experience.
Kind regards,
Olavita Support Team
It was bought at 2 am by my 86 yr old…
It was bought at 2 am by my 86 yr old mom. Not thinking of the financial burden it would cause. Have tried multiple times to return items only to be told I cannot return unused, unopened items. They can cancel future items. So does that mean im out 500 bucks or so??? Not cool especially when they say money back guarantee. Not happy with this company at all. Im hoping they will make this right and refund this 86 year old her money back.
2 April 2026
Unprompted review
Reply from Olavitaskin
Dear Margarita,
We’re sorry to hear about this situation and understand your concern, especially given the circumstances.
We would really like the opportunity to review this case in detail and see how we can assist you further. Please contact us directly at support@olavita.co
with the order information so our team can look into this and provide the appropriate support.
We’re here to help and will do our best to address your concerns.
Kind regards,
Olavita Support Team
The face serum works very…
The face serum works very well-.......Customer service has been very helpful in directing me on sending (2) bottles back to Olavita skin products for a refund......
13 March 2026
Unprompted review
Reply from Olavitaskin
Dear Joanne,
Thank you for your kind words — we truly appreciate you taking the time to share your experience.
If you ever need anything further, please don’t hesitate to reach out at support@olavita.co — we’re always here to help.
Kind regards,
Olavita Support Team
unhappy with product
when I ordered your product I ordered one time or so I thought. I do not ordered subscription unless I try it first. i can see absolutely no improvement in my skin. and you sent more product before i even used one bottle. i am totally unhappy with your company and your product.
6 March 2026
Unprompted review
Reply from Olavitaskin
Dear Nioma,
Thank you for your feedback — we truly understand your frustration and we’re sorry for your experience.
Some of our offers include a subscription for discounted pricing, but we understand this may not always be clear. To give you full control, we now have a self-service portal where you can easily manage, pause, or cancel anytime:
https://help.olavita.co/
We’re also sorry the product didn’t meet your expectations. Results can vary, but we’d really like the chance to review your case and make this right.
Please reach out to our support team — we’re here to help.
Horrible customer service
I accidentally clicked on the subscribe button and I have been trying to cancel since the end of 2025. Company continues to send product and bill my credit card even though I have an email from them recognizing my cancellation. It's beyond ridiculous. In addition they NEVER return customer service phone calls.
1 January 2026
Unprompted review
Reply from Olavitaskin
Dear Marianne,
We’re sorry to hear about your experience and understand your frustration.
We would like to clarify that your situation does not reflect the level of service we strive to provide, as demonstrated by the many positive experiences shared by our customers. That said, we take your concern seriously and want to ensure this is properly reviewed.
Please kindly check your email (including spam/junk folder) or any recent messages, as our team may have already responded or attempted to reach you. If needed, we encourage you to contact us again so we can confirm your cancellation status and resolve any remaining issues as quickly as possible.
We’re here to help and would appreciate the opportunity to make this right.
Kind regards,
Olavita Support Team
Cathy's review of Olavita
I enjoyed the product, but I was not consistent with using it and I'm sure that would have made a difference.
2 March 2026
Unprompted review
Reply from Olavitaskin
Dear Catherine,
Thank you for your kind words — we truly appreciate you taking the time to share your experience.
If you ever need anything further, please don’t hesitate to reach out — we’re always here to help.
Kind regards,
Olavita Support Team
Hoping for Olavita refund.
I purchased some Olavita products which did not perform as I had hoped. In attempting to get a refund for unopened and unused product I was responded to by Arti who was very friendly. If I am able to get the refund, then I will feel that Arti was also very effective.
2 April 2026
Unprompted review
Reply from Olavitaskin
Dear Sally,
Thank you for your review — we truly appreciate you taking the time to share your experience.
If you ever need anything further, please don’t hesitate to reach out at support@olavita.co — we’re always here to help.
Kind regards,
Olavita Support Team
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