I canceled my subscription yet I was informed there's an additional order on the way. My credit card was charged. I've sent at least 3 emails canceling my subscription. Finally Jerry, your represen... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered Olavita products, but I could not use them because I had a severe outbreak of rosacea. I had to use antibiotics, no any other creams or lotions. I returned the items according to the Olavita... See more
Company replied
The response I received from Olavitaskin was the fastest I've ever received. They responded in less than 2 minutes when I emailed them about needing to cancel my order because the product is causing... See more
Company replied
She was very good at explaining everything even though policy say you can return. As long as no more sent or charges. I still feel that notification should have been given before item "out for shipme... See more
Company replied
3.5
Average
150 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Arti was so great to work with and…
Arti was so great to work with and listened to my issues. Would recommend her to anyone for her time she spent on my issue.
2 April 2026
Unprompted review
Reply from Olavitaskin
Dear Vicki,
Thank you for your kind words — we truly appreciate you taking the time to share your experience.
If you ever need anything further, please don’t hesitate to reach out — we’re always here to help.
Kind regards,
Olavita Support Team
Hard to return and get a refund
Kind staff but don’t want to let you return products.
2 April 2026
Unprompted review
Reply from Olavitaskin
Dear Cece,
Thank you for sharing this — we’re very sorry to hear about your experience, and we take concerns like this seriously.
We’d like to clarify that orders may be processed as part of a subscription selected at checkout, which includes discounted pricing and automatic deliveries. That said, we understand this may not always be clear, and we’re actively working to improve transparency.
To give customers full control, we now offer a self-service portal where you can easily manage, pause, or cancel your subscription at any time:
https://help.olavita.co/
We would also like to review your case in detail — including any charges or order concerns — and make this right as quickly as possible. Please reach out to our support team so we can assist you directly.
We appreciate your feedback and the opportunity to improve.
Buyer Beware, this company will never stop charging you for things you dont want!!!
i have been charged for 5 different orders. in sept 2025 $216.90, which is an order I never received. then i was charged in Jan, Feb, March, and April $77.40 (total of $309.60) for orders I did not want. when I first called in january, I was told I did not have a subscription and so they couldn’t cancel anything. Then I received another order/charge in February and reached out and was told the same thing so then I continued to call/email and received another order/charge in March, but was then assurred that my subscription was cancelled. Now I have another charge pending in my account and they’re telling me they’ll only cancel after I leave a good review and send a screenshot!! STAY AWAY FROM THIS COMPANY!!! They are scammers. i am going to have to cancel my card and report fraud!!!
2 April 2026
Unprompted review
Reply from Olavitaskin
Dear Carol,
Thank you for sharing this — we’re very sorry to hear about your experience, and we take concerns like this extremely seriously.
What you’ve described is not the experience we aim to provide. We would never require a positive review in order to process a cancellation or assist a customer, and we apologize if anything gave that impression.
To give customers full control, we now offer a self-service portal where you can immediately manage or cancel your subscription at any time:
https://help.olavita.co/
We would also like to personally review your case in detail — including the charges and any missing order — and make this right for you as quickly as possible. Please reach out to our support team directly so we can prioritize your case and resolve this properly.
We appreciate your feedback and the opportunity to correct this.
STAY AWAY
STAY AWAY! I have been trying for two months to cancel my subscription and yet am still being charged. I have email confirmation that I would not be charged again and yet, the next month I was! THEN, I received an email bribing me for a positive review in order to continue processing a cancelation: (see for yourself, copied from my email!)
I can take care of canceling your subscription and stopping this shipment for you. To proceed with handling your request and finalizing everything on your account, I just need one quick step completed from your side.
Please take a moment to share your positive experience here:
(Provides trustpilot link)
This allows me to continue processing your case, submit it for approval, and ensure everything is properly canceled with no further charges.
1 April 2026
Unprompted review
Reply from Olavitaskin
Dear Customer,
We’re sorry to hear about your experience and take feedback like this very seriously.
However, we would like to clarify that the message you’ve shared does not originate from our support team, as we do not request or require reviews in exchange for account actions such as cancellations.
To properly investigate your case and assist you, we kindly ask that you contact us directly at support@olavita.co
with your details.
Additionally, please ensure that your review reflects your real name or the name used on your order, so we can accurately locate your account and resolve this matter as quickly as possible.
We’re here to help and look forward to assisting you.
Kind regards,
Olavita Support Team
Return& refund experience
I was very concerned after reading the reviews. Olivia has handled my returns with professionalism & kindness. This experience with Olivia started off on a bad foot as I was being billed for items not received. The returns have been received by Olivitan& now waiting for refund. Hope my refund will be expedited asap.
11 March 2026
Unprompted review
Reply from Olavitaskin
Dear Juanita,
Thank you for sharing your experience with us.
We’re glad to hear that Olivia was able to assist you with professionalism and care, especially after the initial concerns you faced. Your feedback means a lot to us.
Please rest assured that once returns are received and processed, refunds are handled as quickly as possible. Our team is actively working to ensure everything is completed promptly for you.
If you need any further assistance or updates, please don’t hesitate to reach out — our support team is always happy to help you 24/7.
Kind regards,
Olavita Support Team
Reply from Olavitaskin
Dear Kristen,
Thank you for sharing your experience with us. Your feedback means a lot to us.
If you need any further assistance or updates, please don’t hesitate to reach out — our support team is always happy to help you 24/7.
Kind regards,
Olavita Support Team
Requested order cancelled
Requested order cancelled in January. Told in my first request that I did not like the product. Nothing happened and I have received 2 more shipments since first request to cancel. Was told after last shipment product could be returned if in original packaging. I have received 2 shipments since and have not even opened the shipping bags. Nothing has been resolved!
1 January 2026
Unprompted review
Reply from Olavitaskin
Dear NoraLee,
We’re sorry to hear about your experience and understand how frustrating this situation must have been.
We would like to confirm that your subscription has now been fully canceled, and no further shipments will be processed.
Regarding the recent deliveries, as previously advised, items can be returned in their original, unopened packaging. Once received and inspected, we will proceed accordingly.
If you need any assistance with the return process or have further questions, please don’t hesitate to reach out — our support team is always available and happy to help.
Kind regards,
Olavita Support Team
I have been trying to get my refund…
I have been trying to get my refund from them because I’m allergic and been trying to cancel my subscription and I can’t seem to get this done
2 April 2026
Unprompted review
Reply from Olavitaskin
Dear Rhea,
We’re sorry to hear about your experience and understand your concern, especially regarding a reaction.
We’d be happy to assist you with both your refund request and subscription cancellation. Please reach out to us directly at support@olavita.co
so we can review your account and resolve this as quickly as possible.
Our support team is here to help and will make sure your case is handled promptly.
Kind regards,
Olavita Support Team
Not paying attention to canceling of subscription. Very unprofessional. Continue to bank charge without my approval
Not honoring my cancelation,
Refuse to issue three months of bank withdrawals
after being notify of cancellation..
27 January 2026
Unprompted review
Reply from Olavitaskin
Dear Carmela,
Thank you for your feedback, and we’re sorry to hear about your experience.
We can confirm that your subscription has now been successfully canceled, and this has already been communicated to you via email. Kindly check your inbox (and spam/junk folder) for our confirmation.
If you have any further questions or need additional assistance, please don’t hesitate to reach out — our support team is always here to help.
Kind regards,
Olavita Support Team
I have liked the product!
I have liked the product!
But when I tried to stop my order, it took a second time. The lady was helpful and polite.. I BELIEVE this company is really trying !!!
2 April 2026
Unprompted review
Reply from Olavitaskin
Dear Honey,
Thank you so much for your kind words — they truly mean a lot to our team.
We’re delighted to hear that you had such a positive experience and that our team was able to support you with understanding and care. Providing helpful, human support is always our priority, and feedback like yours reassures us that we’re on the right track.
If you ever need anything in the future, please don’t hesitate to reach out — we’re always here and happy to help.
Kind regards,
Olavita Support Team
Reply from Olavitaskin
Dear Holly,
We’re sorry to hear about your experience and understand your concern, especially regarding a reaction.
We’d be happy to assist you with both your refund request and subscription cancellation. Please reach out to us directly at support@olavita.co
so we can review your account and resolve this as quickly as possible.
Our support team is here to help and will make sure your case is handled promptly.
Kind regards,
Olavita Support Team
Quick shipping
Quick shipping, started using product right away! Unfortunately I won’t be able to order more product at this time, I have plenty to use!!
2 April 2026
Unprompted review
Reply from Olavitaskin
Dear Karen,
Thank you for your kind words — we truly appreciate you taking the time to share your experience.
If you ever need anything further, please don’t hesitate to reach out — we’re always here to help.
Kind regards,
Olavita Support Team
Needs more explicit information when…
Needs more explicit information when ordering so that we don't sign up for a subscription. Need more information about returning product when customer is having a negative reaction.
23 February 2026
Unprompted review
Reply from Olavitaskin
Dear Dianne,
We’re sorry to hear about your experience and understand your concern, especially regarding a reaction.
We’d be happy to assist you with both your refund request and subscription cancellation. Please reach out to us directly at support@olavita.co
so we can review your account and resolve this as quickly as possible.
Our support team is here to help and will make sure your case is handled promptly.
Kind regards,
Olavita Support Team
They are very helpful in getting this issue resolved
They were very friendly and nice and got o. This matter very quickly. I appreciate thier help
2 April 2026
Unprompted review
Reply from Olavitaskin
Dear Charlene,
Thank you for your kind words — we truly appreciate you taking the time to share your experience.
We’re glad to hear that you found our team helpful and understanding. Providing supportive and attentive service is very important to us.
If you ever need anything further, please don’t hesitate to reach out — we’re always here to help.
Kind regards,
Olavita Support Team
I cancelled and then was charged again…
I cancelled and then was charged again the next month.
2 April 2026
Unprompted review
Reply from Olavitaskin
Dear Kari,
We’re sorry to hear about your experience and understand your concern, especially regarding a reaction.
We’d be happy to assist you with both your refund request and subscription cancellation. Please reach out to us directly at support@olavita.co
so we can review your account and resolve this as quickly as possible.
Our support team is here to help and will make sure your case is handled promptly.
Kind regards,
Olavita Support Team
May not meet your needs
Smooth cream
E, but product did not meet my expectations and caused redness around my eyes.
16 March 2026
Unprompted review
Reply from Olavitaskin
Dear Kathy,
Thank you for your feedback — we would love to make this right for you.
If your issue is still ongoing, please don’t hesitate to reach out to us directly so we can assist you as quickly as possible.
Kind regards,
Olavita Support Team
I ordered three bottles of the solution…
I ordered three bottles of the solution and assumed it was for one time. It ended up being a subscription and I needed help to cancel. The team has been very kind and polite to help me this matter.
20 March 2026
Unprompted review
Reply from Olavitaskin
Dear Louise,
Thank you for your feedback❤️
If your issue is still ongoing, please don’t hesitate to reach out to us directly so we can assist you as quickly as possible.
Kind regards,
Olavita Support Team
I have been trying to cancel my…
I have been trying to cancel my subscription for 3 months now . It took paypal finally stepping in to get it done. we will see if this gets settled since I was told to leave a great review in order for them to complete this process. Unbelievable!
1 April 2026
Unprompted review
Reply from Olavitaskin
Hi there,
We’re very sorry to hear about your experience and understand how frustrating this situation must have been.
This is not the experience we aim to provide, especially regarding cancellations. We would really like the opportunity to review your case in detail and make sure everything is properly resolved for you.
You can reach out to us anytime at support@olavita.co — our team is available 24/7 and ready to assist you.
We would truly appreciate the chance to make this right for you.
Kind regards,
Olavita Team
I did not sigh up for a subscription…
I did not sigh up for a subscription with my first order. I read everything very carefully, and there was nothing about a subscription. Now you are saying I clicked the subscription box, but there was not one, and did not click any such thing. As soon as i got an email about another order coming I immediately replied to it to cancel everything. I was told my subscription was cancelled and every thing was taken care of. The very next day I was told the package is on the way and you can't do anything about it. That is YOUR fault because I responded immediately, and got a response that every thing was taken care of. How is it that every thing has changed? How is it that one person says every thing taken care of, and the next day someone else says it isn't? And BTW, the Olavita smells like horse manure. Why would I want to put that on my face?
31 March 2026
Unprompted review
Reply from Olavitaskin
Hi Patty,
We’re very sorry to hear about your experience and understand how frustrating this situation must have been.
This is not the experience we aim to provide, especially regarding communication and order handling. We would really like the opportunity to review your case in detail and make this right for you.
We have reached out to you via email — please kindly check your inbox (and spam folder just in case) and respond so we can assist you further and resolve this properly.
We truly appreciate the chance to improve your experience.
Kind regards,
Olavita Team
It has taken too long.
1 April 2026
Unprompted review
Reply from Olavitaskin
Dear Ellen,
Thank you for your feedback — we’re sorry to hear that your experience took longer than expected.
If your issue is still ongoing, please don’t hesitate to reach out to us directly so we can assist you as quickly as possible.
Kind regards,
Olavita Support Team
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