Fast, efficient service, with a competitive price. I easily found the product I was looking for, and purchasing was quick and easy. The only reason I didn't give it 5 stars is that they don't offer d... See more
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That was the fastest online delivery I’ve ever experienced. From Milan to Germany in less than 48 hours. The parcel was already on its way just three hours after I placed the order. Great offers, easy... See more
Fast shipping to germany, great product. Bur you should be sure about what you want (size/colour…) if you order from outside italy, because it can get expensive to send something back. I used a size... See more
Oliunid has been a joy for several years now. Almost all climbing stuff was purchased here. I'm keeping an eye on the selection and plan to buy here in the future.
Company details
Written by the company
Oliunìd is Italy's premier destination for all your climbing needs, both online and in-store. As the leading supplier in the country, we offer a comprehensive range of climbing equipment, footwear, and apparel. Our selection is curated to cater to climbers of all levels, from beginners to seasoned professionals. With our commitment to quality, innovation, and customer service, Oliunìd aims to provide the best climbing gear solutions in the market. We are proud to help you scale new heights!
Contact info
Via Fabio Filzi, 97, 36051, Creazzo, Italy
- +3904441791177
- support@oliunid.it
- oliunid.it
4.6
Excellent
4k reviews
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This company invites their customers to review, whether positive or negative
Replied to 15% of negative reviews
Typically replies within 1 week
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Everything was smooth
Everything was smooth. Good communication with the shop, I recommend! :))
29 March 2024
Fantastic service and an incredibly responsive team
Fantastic service! Superb communication throughout and a very respectable 13 day delivery time to Sydney, Australia. I had initially miscalculated the exchange rate and the correspondence between myself and Alessio was prompt and direct throughout. He cleared up the issue seamlessly and my kit was on its way to me in no time at all. I was initially apprehensive as the equipment was a hell of alot cheaper than anywhere else but it seems somethings are too good and yet also true.
28 March 2024
Unprompted review
Not great returns or exchanges
I wouldn’t order from this website again unless you know exactly what you want and you’ve tried it on. I followed their measurement guide but the harness I bought wasn’t the right fit. They don’t anllow exchanges and they don’t really have a customer friendly return policy. Really Wishing I had ordered from a different website.
26 March 2024
Unprompted review
Reply from Oliunìd - All you Need for Climbing
Dear Megan,
Thank you for sharing your feedback with us. We're sorry to hear that the harness you purchased did not fit as expected, and we fully understand the disappointment you feel towards our exchange and return policy.
Please be aware that our size chart is provided by the supplier, and we strive to ensure it is as accurate and helpful as possible for all our customers. Despite our efforts, we recognize there may be times when the fit isn't perfect.
While we currently do not offer exchanges, we do have a return policy in place. Additionally, you can order a new harness and benefit from our free shipping offer to France for orders above 39€. This approach means you would only be responsible for the return shipping costs, effectively covering one shipment out of three made.
We appreciate your understanding and we apologize for any inconvenience this situation may have caused. Ensuring your satisfaction is important to us. However, the complexities of offering free returns, especially with our commitment to offering free shipping on orders, are challenging at this moment.
Thank you once again for your valuable feedback. We're here to provide any further assistance you might require.
Best regards
Oliunìd Team
Awful buying and shipping experience, extra long wait
Ordered $900 worth of gear. Shipment was delayed for two months because they sold out one of my items but didn't bother to email me about it. I had to reach out and ask. When they responded there was a lack of help in figuring out what options I had at that point. I had to come up with my own option which was to replace it with a similar item. They didn't even bother to look for me to see what was an equivalent item.
When my item was finally shipped they emailed me afterwards to slickly tell me that one of the CAM's I ordered was sold out and refunded me for that. frustrating as I've already been waiting over two months.
My shipment was held up for two weeks at customs because they didn't give customs a merchandise list so customs didn't know what was inside and therefore could not release my item.
I again had to email them about this and they didn't offer any explanation.
Finally when my shipment was delayed I had to shell out $400 in shipping brokerage fees from UPS because apparently they had UPS do the paperwork instead of doing it themselves. I'm not sure where the communication brokedown so badly. It was by far the worst buyers experience I've ever had in my entire life.
so... buyers beware.
They did email me recently to finally apologize that they had a staffing shortage. But somehow it doesn't ease my wallet or my frustration. I would give them zero stars except I did receive my gear, and i guess I'll survive
UPDATED 3/28/24
i appreciated their diligence in reaching out to make things right. as a customer it feels good to know that my frustrations are heard. decided to add stars back for good customer relations. since then after much research i took a chance and ordered two more times using local postal service. i read local postal will handle the customs paper work free of charge. sure enough it worked perfectly and i received both new orders.
im glad to make ammends and continue to shop here as it is a really great resource for climbing gear.
29 January 2024
Unprompted review
Reply from Oliunìd - All you Need for Climbing
Hi Linda,
We sincerely apologize for the issues you encountered with your order and the handling of your situation. During our peak season, we faced significant challenges, and unfortunately, we did not manage processes as efficiently as we should have.
Regarding the additional payment to UPS, we are actively investigating this matter, as it is not standard practice for us. We are working to see if we can have you refunded for these brokerage fees. Please rest assured that we dispatch all our orders with invoices through a paperless system to streamline the customs process and minimize any delays.
Your feedback is important to us, as it highlights areas where we can improve. Our CEO has reached out to you via e-mail, please check your inbox.
Thank you for bringing these issues to our notice. We are committed to rectifying this situation and improving our service.
Best regards
Oliunìd Team
As a climbing group we made a…
UPDATE:
If they the UPS driver doesn't find your place easily, Oliunid will just cancel the order and send you your money back a week later.
So much driving for nothing, don't buy Oliunid for international shipping !
As a climbing group we made a collective order for more than 500€ of gear.
Oliunid could not ship withing being a full week late (and we still didn't receive it)
By mail they are unreliable, telling you "It will be there tomorrow, no problem"
They seem to have big problem for delivering outside of Italy. I really would NOT RECOMMEND to anyone that need some gear shipped.
31 January 2024
Unprompted review
Reply from Oliunìd - All you Need for Climbing
Dear Adrien,
We apologize for the inconvenience you and your climbing group have faced. We recognize that we did not uphold the high standards we set for ourselves.
Your order was dispatched with a two-day business delay due to unforeseen circumstances on our end. Despite our concerted efforts, there were subsequent difficulties with the delivery, leading to your decision to cancel the order. We have since processed a full refund, as requested.
We fully acknowledge the frustration and inconvenience this situation has caused. Accepting responsibility for both the initial delay. We are actively reviewing and improving our shipping and customer service processes to prevent similar issues in the future.
In addressing your situation, it's important to highlight that we actively engaged with you, responding to your inquiries 12 times over six distinct days. This effort was part of our commitment to resolving the situation as swiftly and efficiently as possible. However, despite our best endeavors, factors beyond our control—whether related to UPS, the accommodations at the hostel, or other circumstances—prevented the successful delivery of your order.
We are doubly sorry, considering your history of orders with us. It's truly regrettable to potentially lose a long-standing customer over a logistical issue. UPS is a global leader in shipping and one of the most expensive options; however, unfortunately, these types of situations can occasionally occur, although rarely.
We hope to restore your faith in our commitment to customer satisfaction and earnestly look forward to the opportunity to serve you better in the future.
Thank you
Oliunìd Team
Very good experience
Items arrived faster than expected!! Items were excellent value, high quality and whole experience was great!!!!Definitely a reputable business!!!
25 January 2024
Unprompted review
Great Product, Friendly Staff, Problems Sorted
The pricing and quality of product and Oliunid service is excellent, subject to a delay in delivery and a quality issue that was eventually fixed by helpful staff.
I bought two pairs of Scarpa GTX shoes from Oliunid in August 23 to trek in the Dolomites and walk around Italian cities. A pair of Mojito Trek GTX and a pair of Mojito GTX. The former is a stiff hiking shoe for summer hiking, the latter a city and approach shoe replacing an old pair. I've been a long time Scarpa boot wearer - they fit my feet and I cannot get these shoes in Sydney. After a delay with shipping, they express couriered the shoes to Sydney, in time for my September Italy trip.
During the trip the left city shoe hurt my foot like walking on a stick. Turns out the insole was too big, the right correct. This is not the first time I have had problems with Scarpa insole quality so I was annoyed, but it was not Oliunid's fault. So, I emailed Oliunid with details and photos on 4 October and they contacted Scarpa for replacement insoles. On 24Jan 24, Alberto advised me he had posted the insoles to me -- just in time for my next trip.
So, apart from the delays in shipping, I can highly recommend Oliunid. I will be buying from them again and hope to visit their stores when next in Italy.
Finally, thanks to Alberto and Jacapo for the customer support. Grazie Mille.
25 January 2024
Unprompted review
Reliable & Fast Shipping
I used Oliunìd to get a hangboard and some liquid chalk. Not only it was the cheapest I could get it from various sites in Europe, but also provided free & fast shipping even thought it was during "holiday" season. Would recommend and buy again from them in the future!
5 January 2024
Unprompted review
Best customer service ever!
I live in the US and have started to use Oliunìd for all my climbing needs. I just came accross a problem with UPS International and customs. The customer service responded immediately to UPS and myself and they worked tirelessly until I received my package. It's comforting to know they are there to help dor my future orders. In fact my cart already has items in it.
Thank you Luca and Angelica for helping to make a complicated situation easier and for following through right up to my package being delivered.
11 January 2024
Unprompted review
No news about me order
I placed an order with several items early December and I have no news about it. It is in "Processing" status since then, even tough all items were in stock.
And worst of all they do not reply to emails and do not take calls.
Do not buy from this online shop!!!
8 December 2023
Unprompted review
Reply from Oliunìd - All you Need for Climbing
Good evening,
We apologize for the inconvenience. Unfortunately, due to the high volume of requests from customers during Black Friday and the Christmas season, we encountered difficulties in handling all requests, and for the first time in our history, we responded with several days of delay to some customers.
Additionally, because of the exceptionally busy period, we also experienced delays in shipping some orders, including yours (I see we shipped it with 4 days delay).
We sincerely apologize for the service disruption and will work to avoid similar situations in the future.
Best regards
Oliunìd Team
Cybercrime??
Hello.
Made a buy from oliunid.it 7/12/2023, we are 13/12/2023 there's no news at all, the item is costing 359 euro and it a Christmas gift, 2 email without any answers, no possible to reach them on the phone ( was trying 3 days in the raw) . if you don't want to be worry about your purchase don't buy from this shop.
I'm very close to report a cybercrime of oliunid.it. and let police to deal with it.
Bonjour.
J'ai effectué un achat sur oliunid.it le 07/12/2023, nous sommes le 13/12/2023, il n'y a aucune nouvelle, l'article coûte 359 euros et c'est un cadeau de Noël, 2 emails sans réponse, impossible de les joindre le téléphone (j'essayais 3 jours à l'état brut). Si vous ne voulez pas vous inquiéter de votre achat, n'achetez pas dans cette boutique.
Je suis sur le point de signaler un cybercrime de oliunid.it. et laissez la police s'en occuper.
order №12000023010
7 December 2023
Unprompted review
Reply from Oliunìd - All you Need for Climbing
Hi,
We apologize for the inconveniences that occurred during the period from Black Friday to the beginning of January. Unfortunately, we experienced some defections in our logistics staff right at the start of this peak period, which put us in a very complex operational situation.
As a result, some orders were not delivered on time, and customer care requests increased exponentially (more orders and more delays in percentage = perfect storm). We therefore admit that the company encountered significant difficulties for over a month, negatively affecting the quality of our work.
Therefore, without going into the details of your feedback, we apologize if the described situation has caused any damage or inconvenience. We did our best to offer the best possible service, especially in this difficult period. Unfortunately, sometimes the challenges are too great, and on this occasion, we encountered a failure.
We apologize again for the inconvenience. If you feel like giving us another chance in the future, please try our service again. We are skilled in what we do, and generally, our customers are satisfied.
Thank you
Oliunìd Team
It is good if you by form Italy to ship…
It is good if you by form Italy to ship in Italy, but if you ship outside of Italy you need to pay extra and the cost it Is over. The issue is that in the website they don't tell you nothing and then you will see the issue after buy the goods.
19 November 2023
Unprompted review
Reply from Oliunìd - All you Need for Climbing
Hi,
We apologize for the inconveniences that occurred during the period from Black Friday to the beginning of January. Unfortunately, we experienced some defections in our logistics staff right at the start of this peak period, which put us in a very complex operational situation.
As a result, some orders were not delivered on time, and customer care requests increased exponentially (more orders and more delays in percentage = perfect storm). We therefore admit that the company encountered significant difficulties for over a month, negatively affecting the quality of our work.
Therefore, without going into the details of your feedback, we apologize if the described situation has caused any damage or inconvenience. We did our best to offer the best possible service, especially in this difficult period. Unfortunately, sometimes the challenges are too great, and on this occasion, we encountered a failure.
We apologize again for the inconvenience. If you feel like giving us another chance in the future, please try our service again. We are skilled in what we do, and generally, our customers are satisfied.
Thank you
Oliunìd Team
The minimum amount to place an order on…
The minimum amount to place an order on Oliunìd is £134.97
Different Prices for different countries
For me Total S.H.I.T
6 December 2023
Unprompted review
Reply from Oliunìd - All you Need for Climbing
Hello,
This is the first time we have received feedback from someone who has not tried our services. Congratulations, you are the first in 15 years!
Replying to your points:
Currently, our prices do not vary based on the market, but you may notice differences due to VAT taxes, with European sites including VAT in the prices and non-European sites not including it. This is subject to tax regulations and does not affect the actual price of the products.
The minimum order amount of £135 is applicable only to the UK market and was introduced due to Brexit-related administrative changes. We are working to lower this limit in the future, but it will take some time to resolve the associated administrative issues. We appreciate your patience in this process.
We hope these explanations can help you better understand our service and pricing. If you decide to give us a chance in the future, you are welcome, and we will strive to provide you with the best service possible.
Best regards,
Oliunìd Team
Rude and theives
Ondered a product. Never received it. Now they refuse to refund me. Specifically an employee named Alessio has been repeatedly rude to me.
21 November 2023
Unprompted review
Reply from Oliunìd - All you Need for Climbing
Hi,
We reviewed our email correspondence and found no instances of rude behavior from our team. Our colleague handled your request competently.
It is not accurate to say that we refused to refund you. We simply informed you that we need to wait for the parcel to return to us before processing the refund.
Please feel free to contact us if you need further information. You also have the option to request escalation of your concern to a manager.
Thank you and best regards
Oliunìd Team
Fabulous-go for it!
Fabulous. Best prices, excellent communication, very fast shipping. Seriously, I took a chance, now I doubt I'll shop anywhere else. From Italy to Montana in 4 days once shipped. Thank you!
20 October 2023
Unprompted review
Shipment delayed for no reason - but fast refund
The site claimed my order was in stock and I’d get shipment the same day. Once I paid it moved shipment to the next day. Then shipment didn’t occur by three days later. The telephone staff were excellent. They weren’t sure why the goods didn’t ship, but arranged a quick refund.
11 September 2023
Unprompted review
Reply from Oliunìd - All you Need for Climbing
Hi Peter,
Thank you for your feedback
We tried to find your order in our system but could not, as we only have your first name and no order number. Even so, we take your feedback seriously and apologize for any inconvenience you may have experienced.
We strive to do our best, improving day by day. Unfortunately, mistakes can happen. We hope to have the opportunity to serve you again in the future.
Best regards
Oliunìd Team
Never ever buy from this store
Never ever buy from this store. I had to wait 20 days and they still did not ship my order. Now I am struggling to get a refund.
5 August 2023
Unprompted review
Reply from Oliunìd - All you Need for Climbing
Hi Giorgios,
First and foremost, we sincerely apologize for the inconvenience.
We're sorry to read your feedback. Your order was set to be dispatched on August 14th. You contacted us on August 15th, and we processed your refund today, the 17th, even before this feedback was posted (as Maria wrote you privately before).
We truly regret that the product you ordered wasn't ready for shipment. However, it's not accurate to say you've been "struggling to get a refund." We actually refunded you in less than 24 hours from when you asked for it.
Thank you for your understanding, and once again, our apologies.
Best regards,
Oliunìd Team
A little slow to respond but are helpful
Hit a snag with my package entering the USA but they did take care of me.
4 August 2023
Unprompted review
Reply from Oliunìd - All you Need for Climbing
Hi James,
Thank you for having updated your feedback.
Should you need further assistance please do not hesitate to contact us
Thank you for shopping with us
Best regards
Oliunìd Team
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