The delivery was surprisingly/unexpectedly quick. The deal that I got was 25% cheaper than everywhere else. Doesn't apply to all items in their stock, naturally, guess I got lucky once in a while.
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See what reviewers are saying
Fast shipping to germany, great product. Bur you should be sure about what you want (size/colour…) if you order from outside italy, because it can get expensive to send something back. I used a size... See more
Very highly recommended. the staff are extremely knowledgeable and helpful in a way I have not really experienced anywhere else. And the prices are excellent. Often they have deals that are only be... See more
Company replied
I've been wanting to buy something from this shop for a while now as their items are really competitively priced and well stocked. And the opportunity came recently when I was in need of new Kit.... See more
Company details
Written by the company
Oliunìd is Italy's premier destination for all your climbing needs, both online and in-store. As the leading supplier in the country, we offer a comprehensive range of climbing equipment, footwear, and apparel. Our selection is curated to cater to climbers of all levels, from beginners to seasoned professionals. With our commitment to quality, innovation, and customer service, Oliunìd aims to provide the best climbing gear solutions in the market. We are proud to help you scale new heights!
Contact info
Via Fabio Filzi, 97, 36051, Creazzo, Italy
- +3904441791177
- support@oliunid.it
- oliunid.it
4.7
Excellent
4K reviews
Replied to 45% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reliable & Fast Shipping
I used Oliunìd to get a hangboard and some liquid chalk. Not only it was the cheapest I could get it from various sites in Europe, but also provided free & fast shipping even thought it was during "holiday" season. Would recommend and buy again from them in the future!
5 January 2024
Unprompted review
Best customer service ever!
I live in the US and have started to use Oliunìd for all my climbing needs. I just came accross a problem with UPS International and customs. The customer service responded immediately to UPS and myself and they worked tirelessly until I received my package. It's comforting to know they are there to help dor my future orders. In fact my cart already has items in it.
Thank you Luca and Angelica for helping to make a complicated situation easier and for following through right up to my package being delivered.
11 January 2024
Unprompted review
No news about me order
I placed an order with several items early December and I have no news about it. It is in "Processing" status since then, even tough all items were in stock.
And worst of all they do not reply to emails and do not take calls.
Do not buy from this online shop!!!
8 December 2023
Unprompted review
Reply from Oliunìd - All you Need for Climbing
Good evening,
We apologize for the inconvenience. Unfortunately, due to the high volume of requests from customers during Black Friday and the Christmas season, we encountered difficulties in handling all requests, and for the first time in our history, we responded with several days of delay to some customers.
Additionally, because of the exceptionally busy period, we also experienced delays in shipping some orders, including yours (I see we shipped it with 4 days delay).
We sincerely apologize for the service disruption and will work to avoid similar situations in the future.
Best regards
Oliunìd Team
Cybercrime??
Hello.
Made a buy from oliunid.it 7/12/2023, we are 13/12/2023 there's no news at all, the item is costing 359 euro and it a Christmas gift, 2 email without any answers, no possible to reach them on the phone ( was trying 3 days in the raw) . if you don't want to be worry about your purchase don't buy from this shop.
I'm very close to report a cybercrime of oliunid.it. and let police to deal with it.
Bonjour.
J'ai effectué un achat sur oliunid.it le 07/12/2023, nous sommes le 13/12/2023, il n'y a aucune nouvelle, l'article coûte 359 euros et c'est un cadeau de Noël, 2 emails sans réponse, impossible de les joindre le téléphone (j'essayais 3 jours à l'état brut). Si vous ne voulez pas vous inquiéter de votre achat, n'achetez pas dans cette boutique.
Je suis sur le point de signaler un cybercrime de oliunid.it. et laissez la police s'en occuper.
order №12000023010
7 December 2023
Unprompted review
Reply from Oliunìd - All you Need for Climbing
Hi,
We apologize for the inconveniences that occurred during the period from Black Friday to the beginning of January. Unfortunately, we experienced some defections in our logistics staff right at the start of this peak period, which put us in a very complex operational situation.
As a result, some orders were not delivered on time, and customer care requests increased exponentially (more orders and more delays in percentage = perfect storm). We therefore admit that the company encountered significant difficulties for over a month, negatively affecting the quality of our work.
Therefore, without going into the details of your feedback, we apologize if the described situation has caused any damage or inconvenience. We did our best to offer the best possible service, especially in this difficult period. Unfortunately, sometimes the challenges are too great, and on this occasion, we encountered a failure.
We apologize again for the inconvenience. If you feel like giving us another chance in the future, please try our service again. We are skilled in what we do, and generally, our customers are satisfied.
Thank you
Oliunìd Team
It is good if you by form Italy to ship…
It is good if you by form Italy to ship in Italy, but if you ship outside of Italy you need to pay extra and the cost it Is over. The issue is that in the website they don't tell you nothing and then you will see the issue after buy the goods.
19 November 2023
Unprompted review
Reply from Oliunìd - All you Need for Climbing
Hi,
We apologize for the inconveniences that occurred during the period from Black Friday to the beginning of January. Unfortunately, we experienced some defections in our logistics staff right at the start of this peak period, which put us in a very complex operational situation.
As a result, some orders were not delivered on time, and customer care requests increased exponentially (more orders and more delays in percentage = perfect storm). We therefore admit that the company encountered significant difficulties for over a month, negatively affecting the quality of our work.
Therefore, without going into the details of your feedback, we apologize if the described situation has caused any damage or inconvenience. We did our best to offer the best possible service, especially in this difficult period. Unfortunately, sometimes the challenges are too great, and on this occasion, we encountered a failure.
We apologize again for the inconvenience. If you feel like giving us another chance in the future, please try our service again. We are skilled in what we do, and generally, our customers are satisfied.
Thank you
Oliunìd Team
The minimum amount to place an order on…
The minimum amount to place an order on Oliunìd is £134.97
Different Prices for different countries
For me Total S.H.I.T
6 December 2023
Unprompted review
Reply from Oliunìd - All you Need for Climbing
Hello,
This is the first time we have received feedback from someone who has not tried our services. Congratulations, you are the first in 15 years!
Replying to your points:
Currently, our prices do not vary based on the market, but you may notice differences due to VAT taxes, with European sites including VAT in the prices and non-European sites not including it. This is subject to tax regulations and does not affect the actual price of the products.
The minimum order amount of £135 is applicable only to the UK market and was introduced due to Brexit-related administrative changes. We are working to lower this limit in the future, but it will take some time to resolve the associated administrative issues. We appreciate your patience in this process.
We hope these explanations can help you better understand our service and pricing. If you decide to give us a chance in the future, you are welcome, and we will strive to provide you with the best service possible.
Best regards,
Oliunìd Team
Rude and theives
Ondered a product. Never received it. Now they refuse to refund me. Specifically an employee named Alessio has been repeatedly rude to me.
21 November 2023
Unprompted review
Reply from Oliunìd - All you Need for Climbing
Hi,
We reviewed our email correspondence and found no instances of rude behavior from our team. Our colleague handled your request competently.
It is not accurate to say that we refused to refund you. We simply informed you that we need to wait for the parcel to return to us before processing the refund.
Please feel free to contact us if you need further information. You also have the option to request escalation of your concern to a manager.
Thank you and best regards
Oliunìd Team
Fabulous-go for it!
Fabulous. Best prices, excellent communication, very fast shipping. Seriously, I took a chance, now I doubt I'll shop anywhere else. From Italy to Montana in 4 days once shipped. Thank you!
20 October 2023
Unprompted review
Shipment delayed for no reason - but fast refund
The site claimed my order was in stock and I’d get shipment the same day. Once I paid it moved shipment to the next day. Then shipment didn’t occur by three days later. The telephone staff were excellent. They weren’t sure why the goods didn’t ship, but arranged a quick refund.
11 September 2023
Unprompted review
Reply from Oliunìd - All you Need for Climbing
Hi Peter,
Thank you for your feedback
We tried to find your order in our system but could not, as we only have your first name and no order number. Even so, we take your feedback seriously and apologize for any inconvenience you may have experienced.
We strive to do our best, improving day by day. Unfortunately, mistakes can happen. We hope to have the opportunity to serve you again in the future.
Best regards
Oliunìd Team
Never ever buy from this store
Never ever buy from this store. I had to wait 20 days and they still did not ship my order. Now I am struggling to get a refund.
5 August 2023
Unprompted review
Reply from Oliunìd - All you Need for Climbing
Hi Giorgios,
First and foremost, we sincerely apologize for the inconvenience.
We're sorry to read your feedback. Your order was set to be dispatched on August 14th. You contacted us on August 15th, and we processed your refund today, the 17th, even before this feedback was posted (as Maria wrote you privately before).
We truly regret that the product you ordered wasn't ready for shipment. However, it's not accurate to say you've been "struggling to get a refund." We actually refunded you in less than 24 hours from when you asked for it.
Thank you for your understanding, and once again, our apologies.
Best regards,
Oliunìd Team
A little slow to respond but are helpful
Hit a snag with my package entering the USA but they did take care of me.
4 August 2023
Unprompted review
Reply from Oliunìd - All you Need for Climbing
Hi James,
Thank you for having updated your feedback.
Should you need further assistance please do not hesitate to contact us
Thank you for shopping with us
Best regards
Oliunìd Team
Great Experience ordering gear to Australia
Ordered 4 pairs of climbing shoes and some other equipment with shipping to Australia. Was a little bit put off by other reviews on here with negative experiences to Australia but decided to order anyway.
Shipped and delivered within 16 days with standard post option. Great communication beforehand getting my questions answered and everything arrived as expected. 100% will order again! Thank you.
2 August 2023
Unprompted review
Fantastic service
I live in Australia and bought two Montura items which were delivered within the promised 5 working days. I also sent an email after the order and got a reply from a real person within 2 hours. Totally satisfied and I’ll shop with them again and again for Montura items since they’re not distributed in Australia.
31 July 2023
Unprompted review
Very slow
Made a sizable order that I needed within 5 working days. Apparently I overlooked that one item wasn’t in stock but it seems that they only ship if they have the whole order complete and won’t split up the shipment like all the other companies do. In terms of sustainability I get it so fine but what annoys me is that I reached out immediately and they only respond to emails by the end of the day and are not very proactive in finding a solution. It was only after I said to drop that specific item that they came with a solution. Fine again so I confirmed. Instead of shipping that day it takes another full day before it finally gets shipped and when I receive the tracking number it states that it will arrive after 8 days whereas the website indicates around 2 days. I know delivery times can vary hence I initially took a 5 day window but a combination of slow response times with an outright false promise about delivery times makes this a very bad experience. I was really hoping they would be a reliable partner as I need a lot of gear on Ibiza but unfortunately that’s not the case.
14 June 2023
Unprompted review
Reply from Oliunìd - All you Need for Climbing
Hi David,
Thank you for your feedback!
We're truly sorry to hear about your dissatisfaction and please be assured that we take your concerns very seriously.
Please note that our standard policy is to ship a complete order to minimize environmental impact, but I understand that this may have caused issues in your case. We are continually working to improve our processes, and your feedback in this regard is much appreciated.
I sincerely apologize for our slow response. We're working hard to improve our response times and appreciate your patience during this peak period.
In regards to the shipping delay, I must emphasize that our delivery estimates on the website are based on averages and, unfortunately, there can be occasional delays that are beyond our control. However, I fully understand your frustration and I'm sorry that we didn't meet your expectations on this occasion.
Our delivery estimates are based on the country of destination. Due to the geographical location of Ibiza, delivery times may be slightly longer than to mainland Spain, which is why you may have experienced a delay. We apologize for any confusion this may have caused.
Unfortunately, I'm not able to verify the details of your order as you didn't leave an order number. I would greatly appreciate if you could contact us directly with your order details so we can look into this matter further and offer you an appropriate resolution. You can ask for Luca, the CEO of the company.
Once again, our apologies for the less than ideal experience. We hope to have the opportunity to regain your trust in the future.
Best regards
Oliunìd Team
Sent wrong product. Not compliant to return policy.
I ordered a pair of La Sportiva Solution Comp EU 35.5 but received two left shoes of different sizes (EU 35.5 and 36.5). I paid about AU$192 for the shoes excluding shipping (which was about an extra AU$20-25 when shared with others). When I requested that they send me the right product, they said "We ship from Italy and unfortunately it would be a problem to collect the product and send you the correct one. There would be a lot of shipping costs and the time between collection and new shipment would be quite long." I find this contradictory to their return policy.
They then proceeded to offer this solution:
"we will issue you a voucher for 50% of the value of the shoes, i.e. €55.62
- with the discount voucher you can place a new order and buy the La Sportiva Solution Comp Woman num. 36.5 (LASPORTIVA30A402602-36.5)
By doing so we will send you 1 shoe 35.5 right and 1 shoe 36.5 right.
In this way, you will have 2 shoes, the one that doesn't fit you can give it to a friend or sell it at full price and make a profit."
It is extremely unreasonable that they offer a solution that requires customers to pay more (they also conveniently disregarded the shipping fee that will be incurred if I were to proceed with this) for a mistake that they made, on top of the significantly longer wait time as a result of this error. It is also infuriating for them to even suggest that I could resell the shoes for profit.
I have since requested to be fully refunded, or that they re-ship the shoes at no extra cost to me. It has been a month since this error occurred and I am still waiting for their correspondence.
19 April 2023
Unprompted review
Reply from Oliunìd - All you Need for Climbing
Dear Edward,
Firstly, we wish to express our deepest apologies for the inconvenience caused by this error. We recognize that our proposed solution did not meet your expectations, and for that, we are truly sorry.
We understand the frustration that you have experienced and we sincerely apologize for any delay in our response. The recent period has been challenging due to some shortcomings within our team, which has affected our capacity to handle situations in a timely manner. However, this is not an excuse for the inconvenience you have experienced.
Please know that we take your feedback very seriously and we are fully committed to rectifying this situation. Our customer's satisfaction is our priority and we will not shy away from taking responsibility for our errors.
In response to your request, we will arrange to collect the incorrect shoe at our own expense and send you the correct one immediately. We will also ensure that this process happens as quickly as possible so as not to further inconvenience you.
We deeply regret this situation and hope that our actions moving forward will restore your faith in our services. We truly appreciate your patience and understanding in this matter.
Sincerely
Oliunìd Team
just received my package
just received my package, 1 week after purchase. i am so happy with shipping delay and reasonnable duty fees because im in canada . recommand and will buy again for sure! thanx!
9 May 2023
Unprompted review
SCAM???
The only reason why I am considering that this isn’t a scam is because of the other positive reviews on this site.
I ordered a pair of boots on March 20th and was sent and email with my order number. In the same email, it stated that I would receive a UPS tracking number once the items were shipped. Oliunid stated that the item ship out the following day (March 21st) and that I would receive the package in 14 days.
9 days have passed since I made he payment and I have sent several emails to Oliunid demanding they follow up with my order. Several times I was told they would check the status and get back to me, yet they never explicitly reached out to me unless I wrote to them again demanding an answer.
Yesterday, their customer service rep, Maria, provided me with a UPS tracking number and claimed the package has left their warehouse. It entered the tracking number into the UPS site and later reached out to UPS and they confirmed that the number they provided is not related to any package. Did they really just invent a number and send it to me?
I understand that there can be (reasonable) delays in international orders but the fact that 8 days have passed since the expected shipping date and I have only been provided with excuses and fake tracking information makes me very uneasy.
If this isn’t a scam, Oliunid is just awful at customer service and being honest with their customers.
#17000016545
UPDATE: They finally gave me a tracking number and link to a sketchy postal service website via Trustpilot (never received an actual email with this info). Upon entering the tracking number in the site, I noticed that the package was being sent to Mayotte, Africa instead of Mexico. I sent an email to the CEO (Luca) pointing out this mistake and they replied that they made a mistake in processing the shipment and would finally send the package via UPS express shipping. I was promised I would receive a tracking number the following day from Erica. Well, a day has passed and I have yet to receive the UPS tracking number from Erica and I can't help but think OLIUNID is only buying time and scamming me for my money. This is a very sick and twisted way of doing business.
#17000016545
28 March 2023
Unprompted review
Reply from Oliunìd - All you Need for Climbing
Hi,
Thank you for your feedback.
We're sorry if we did not ship your order immediately. We had an issue in picking up your product from one of our stores.
Regarding the tracking code: you can't find it because the tracking code we provide you is not a UPS tracking code.
During the checkout you selected the postal service and not UPS. Please double check your order confirmation.
You can track your order here if you need, the tracking code we sent you is working properly:
https://mailingtechnology.com/tracking/
No, we are not a scam. If you need further assistance you can just answer our last e-mail.
Best regards
Oliunìd Team
---
Answer to the updated feedback:
Hi,
Thank you for having updated your feedback.
We're sorry if we made a mistake in creating the shipping label for your order. We immediately solved the issue re-shipping your order with UPS with no charge for you (faster and more expensive solution than the one you chose during the checkout).
According to the shipment tracking code, we can see that UPS made the second delivery attempt on April 6th, the original estimated time of arrival for your order was April 7th.
Said so we can state that, thank to our customer support service, we immediately took action after a miskate we made and, at the end, we solved the issue with no delay nor extra costs for you.
We're sorry to say that we can't agree with your evaluation of our service.
Have a great day!
Oliunìd Team
Thank you
Oliunid Team
Prezzi top e super disponibili!!!
28 February 2023
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