Omega Rental Cars - Christchurch Airport Reviews 3,165

TrustScore 4.5 out of 5

4.7

158 Orchard Road, Mustang Park, 8051 Christchurch, Harewood, NZ


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See what reviewers are saying

Rated 5 out of 5 stars

Friendly and welcoming team at Christchurch. Right from the pickup at the airport to driving away from the depot the process was so streamlined and just easy. Originally booked a smaller vehicle,... See more

Rated 5 out of 5 stars

Great price, friendly staff and the vehicle was roadworthy. Vehicle was ready for pickup and return was seamless. I use Omega when I am in New Zealand and perhaps a rewards system might be a good id... See more

Rated 5 out of 5 stars

We have used your company many times, always easy booking system, lovely staff at the end of the phone if you have queries and the staff at the pick up/drop points are so friendly. Pricing is good, e... See more

Rated 3 out of 5 stars

The car consumed more petrol than usual. I'm used to driving a RAV4, so I have a good sense of typical fuel costs. I believe the car was not well-maintained and was quite old. I was happy to be assi... See more


Company details

  1. Car rental company
  2. Car accessories shop

About Omega Rental Cars - Christchurch Airport

Written by the company

Omega Rental Cars

25 yrs

Trusted by customers from around the world for over 25 years!


Why book with Omega

Upfront and Honest Service

With no hidden extras

24hr AA Roadservice

In the unlikely event of a breakdown, you're covered

Unbranded vehicles for added security

Our cars are completely free of rental car company stickers and branding, which many of our customers prefer.

Trusted by 400,000+ customers

We've been around for over 25 years and have satisfied the rental car requirements of over 400,000 customers in this time.

Free stuff!

We provide free children's car seats, free additional drivers, maps and unlimited kilometre rates.

Great value insurance options

Our CDW (Collision Damage Waiver) is one of the most competitive in the NZ market and gives you the option of a NIL Excess

Senior Saver 65 Years+

Written by the company

10% discount for our most experienced drivers
We recognise that we all get better with age, once we have the wisdom that comes from life experience on our side. As a recognition to our customers who are over 65 years of age, we would like to provide a 10% discount to celebrate our most experienced drivers. Simply book online and use promo code ‘seniorsaver’ with your booking.

COVID-19 Promise: Free Cancellation

Free Cancellation if Alert L3 or L4 Lockdown Prevents Your Travel

Free Cancellation if Alert L3 or L4 Lockdown Prevents Your Travel
If you have a booking with us, and the NZ or AU governments brings in NZ Lockdown Alert Level 3 or 4 or Australian border closures which prevent you from travelling (or the bubble is suspended), we won’t charge you any cancellation or amendment fees.

Contact info

  • 158 Orchard Road, Mustang Park, 8051, Christchurch, Harewood, New Zealand

  • +64 3 360 2885

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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Replied to 56% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Highly Recommend this company

We have used your company many times, always easy booking system, lovely staff at the end of the phone if you have queries and the staff at the pick up/drop points are so friendly. Pricing is good, especially the cost of the added insurance if needed. I always highly recommend your company

15 September 2025
Rated 5 out of 5 stars

Fast and smooth pick up from the…

Fast and smooth pick up from the airport to the rental office for collection of car.
Friendly and patient staff and we got our car quickly and no fuss.
Return of the car was equally efficient.
Overall satisfied.

30 August 2025
Unprompted review
Rated 4 out of 5 stars

Super easy

Super easy, friendly staff. A couple of issues with the vehicle:

- USB port broken
- Incorrect floor mats, could not be fixed to floor and slipped around - potentially dangerous for driver.

15 September 2025
Rated 5 out of 5 stars

Easy to book

Easy to book, staff very attentive and follow-up prior to my travel, friendly staff and very helpful

9 September 2025
Rated 5 out of 5 stars

Friendly

Friendly , reliable and great service as usual
That’s why I’m a repeat customer!

15 September 2025
Rated 4 out of 5 stars

The cars are good and the airport…

The cars are good and the airport pickup service is convenient. The rental price is reasonable, but the insurance cost has become excessive. Less than a year ago, zero-excess insurance was $20 per day, now it's $50. That’s a steep increase and feels unjustified.

28 August 2025

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