Omega Rental Cars - Christchurch City Reviews 292

Staff were attentive and administration paper work was easily completed
Only slight hic cup there was no one to receive the car on return
Having said that weasy drop off and keys box was in easy access
Many thanks

Overall good experience apart from the return of the car. We were asked to return the car at 4pm as they shut on the dot of 4.30pm. There was no one at the depot at 2 minutes to- and we saw a large notice on the front door which said if dropping off, park car on the road as close to the building as possible, lock it and drop the keys in the deposit hole, which we did. While I was there, the guy rang my partner in an aggitated state and carried on about the car not returned, and it would have to go to the airport etc etc. We rang him back once i arrived back at the hotel and told him the car was parked right outside the front entrance on the street. Obviously the guy hadn't even looked before ringing. I guess he found it as we didn't hear another word from him.

Hi Folks, I found the service all I hoped for and continuing service excellent as well so will keep using Omega Rentals.

Excellent friendly and efficient service. Good rental prices.

A reliable little car, cheap to run. Did a lot of kms , travelled around the South Island. No problems at all.
Excellent customer service.

Loved the service ❤️ and would definitely use them again.

Good basic car at a reasonable price. Very good online booking site.

Excellent. Quick,efficient, good price, good car.

Picking up the car was a decent experience. Was told at the time of collection that I needed to return the car by 4pm as the branch closed at 4:30pm - I happily obliged. The car was in good condition and served me well.

Upon dropping off the car at around 3:50pm on date of return- there was no one at the branch to take delivery of the car (closed-up). Quite disappointed with this experience.

Good customer service, good prices and good location! :)

I rented a Nissan Tida for five days is Christchush for a Road Trip on my own. The car was really relyable and economic for 1300km run.
The service in the agency was fast satisfied my expectations
I'm glad with the service.
Cheers
Rangel Pereira

Helpful people, good little car, good rate. No Christchurch airport shuttle on return.

Everything went super. Questions by email were answered quickly. The age of the vehicles is partially shown on the booking page. We have booked and received a quit new one. Handover was perfect.

Probably the best car rental experience I have ever had. The rate was low, the car perfectly suited to our needs, and there was no extra insurance hard sell. The communication with the staff was top notch. Following a small incident with the front bumper we had, due to the pandemy, to deal with the issue through email exchanges. I can attest of a very quick feedback to all my inquiries.

Highly recommended.

I am a reoccurring customer to Omega Rental Cars - Christchurch City.
On researching rental companies, Omega was the most easy to use and cost effective despite late notice.
I have to say though that the main reason I continued to use the Chch city office and Omega is your team member Joey. She made everything so easy as well as being informative. I would not hesitate to return to Omega as a result of Joey's customer service. Thank you for all of your help Joey!! :-)
I look forward to using Omega again in the future.
Nina Harris

I rented a Nissan Tiida old model for a 10 days trip at Omega Rentals Christchurch. Everything went fine. The car was in good condition, is was by far the best cost/benefit I could find, much cheaper than in Sydney, the service was easy, the transfer to the airport quickly. They took a deposit allowing my 19 years old daughter to be the second driver, and I got it right back. Five stars

We have nothing but positive things to say about our Omega car rental experience. We are a retired couple from Canada who visited New Zealand for 2 months in 2020, one month on each Island. Many aspects of Omega come to mind, including the openness and good people-skills of all of the staff who we spoke to on the phone or in person. I tend to do more research than I should regarding renting things like cars, including looking at reviews, costs, insurance options, change flexibility, etc. In researching virtually every other car company, whether it was with the “big, brand name” companies, or the other NZ companies, I was always left with the feeling that there was something that was hidden in the fine print (and in 2 cases it turned out that there was). And of course, there is the huge, ever-present UK company who is behind much of the activity that a consumer will see when doing car rental Google searches, especially through general searches, or the large travel web sites. Omega is not tied to this company at all, as far as we could see. Certainly, there are some people who have left bad reviews for many services, including Omega. We are not saying one could not have a bad Omega experience, but I would suggest that, if we do our part as a careful and respectful customer, that your odds of having a positive experience is very high. We have rented cars in many countries over many decades, and I can honestly say that I was left at the end of our 2 Omega rentals with the feeling that they were the best car rental company I had ever dealt with. During our travels in NZ, we spoke to many people who had rented cars, and also saw other rental car offers, people and facilities, and nothing we heard or saw ever made us regret our decision to go with Omega. Their balance of openness, good customer service, and decent pricing makes it excellent. Their web site catch phrase is “Up front and honest”, and after two 28-day rentals, we feel that they are living up to that stated objective. On our next trip to NZ, we will not even be looking at any other company to rent from.