On Air Parking Reviews 252

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the company for its affordable pricing and positive user experience, highlighting the ease and efficiency of the parking process. Many people appreciate the convenient locations and the helpful, friendly staff and drivers. However, some customers encountered issues with the service, particularly concerning shuttle availability and wait times, with some reporting long waits or no shuttle service at all. A few other people also felt that the staff at certain locations were unhelpful or that there were unexpected additional fees.

What people talk about most

Service

Clients share ambiguous opinions on service. Many reviewers express significant frustration with shuttle... See more

Location

People report ambiguous experiences with location. While some customers found parking locations easy to find,... See more

Staff

Users describe ambiguous interactions with staff. Many customers praise the staff, highlighting friendly,... See more

Price

Reviewers highlight positive aspects of price, with many finding the rates affordable and a good value.... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers found the service easy... See more

Based on these reviews

Rated 4 out of 5 stars

The indoor parking near the cruise lines entrance was nice, but the shuttles were caught in a very bad traffic gridlock, nearly causing us to miss the Celebrity cruise ship's departure time (we eventu... See more

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Rated 4 out of 5 stars

Hotel personnel and drivers are friendly and helpful. I have used this company multiple times. On Sunday night, December 21, there was a glitch between hotel and driver. When driver arrived, he was no... See more

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Rated 5 out of 5 stars

Most affordable, efficient, simple parking experience for long term at pdx you can find. I know it's not every time, but this time we didn't wait at all for our shuttle each way. They were already the... See more

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Rated 5 out of 5 stars

We booked last minute since we didn’t expect the weather to was bad that morning. Easy process in booking and very quick parking process. Then when my husband came back after midnight they gladly pi... See more

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Rated 5 out of 5 stars

Amazing customer service! First time ever leaving my car (for a week) in a lot in Oakland, CA. Extremely easy to us the app to find a lot with their prices listed & photos of how sercure each of the l... See more

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Rated 5 out of 5 stars

It’s was easy and quick to reserve a parking spot with the On Air Parking app! The price was amazing for New York City. Once you reserve with the app you will immediately get a QR code to show the pa... See more

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Rated 5 out of 5 stars

The directions that were sent to me via email were spot on! Only thing that could be better is a topo map showing exactly where to park but easy enough to find. The drivers were most pleasant and very... See more

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Rated 5 out of 5 stars

Drivers were prompt and courteous, hotel staff was kind and hospitable. I liked that in bad weather there was a place to wait inside the hotel where you could use the restroom, relax comfortably and... See more

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Rated 5 out of 5 stars

Near Pittsburgh, PA airport. On time. Good rates. Friendly, helpful drivers. Clean vehicles. Easy to schedule. Many options and shuttles to choose from. Great experience! Will definitely use again.

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Rated 5 out of 5 stars

I wasn”t able to find the parking structure. But I really want to highlight their customer service. This was the first time a company actually followed up with me after I wasn’t able to use the ser... See more

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Rated 5 out of 5 stars

I've used them several times. Very easy to book on their website. Reasonable rates and no fee to cancel. They even extend the end time automatically at no extra charge! Will continue to book with them... See more

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Rated 1 out of 5 stars

I will never use this company again. They advertised that a shuttle service was available only for us to find out that it was not. We nearly missed our flights. They are not offering a refund for the... See more

Rated 5 out of 5 stars

CORRECTION to my review on November 15 (re: Q&S Renaissance). Following my review, I received a personal, and very sincere call from OnAirParking. I greatly appreciated the kind and personal attent... See more

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Rated 2 out of 5 stars

The On Air Parking associated with the Hilton at St. Louis Airport has the worst operator. You will receive a message from On Air Parking giving you a phone number to call to request the shuttle when... See more

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Rated 5 out of 5 stars

Second time used for parking while on a cruise. Easy check in, shuttle was on site to transport to airport about 15 mins away. Did have to wait a little long for the shuttle at airport to come pick us... See more

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Rated 5 out of 5 stars

Great shuttle drivers-friendly and knowledgeable. Location very convenient for getting quickly to airport. Wide parking spaces makes it easy to get in and out of space.

Rated 5 out of 5 stars

We parked at Marriott hotel near SeaTac airport. There were plenty of parking spots, well illuminated and fenced. I feel pretty safe. The security guard was very polite. The shuttle was frequent and o... See more

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Rated 1 out of 5 stars

⚠️ WARNING: Parking Scam — Do NOT Use This Place We booked our parking spot in advance, paid the full amount, showed up exactly at our scheduled drop-off and pick-up times, and followed ever... See more

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Rated 5 out of 5 stars

What is greatness? For me it’s doing the job you said you’re going to do exactly as promoted or promised. I parked my car behind Clarion hotel as I was instructed to do. I paid online. I... See more

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Rated 5 out of 5 stars

First time user, I was skeptical at the inexpensive price - but the hotel we parked at was safe and accommodating and our experience could not have been better. 100% will definitely use again!

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Rated 5 out of 5 stars

Site was easy to find; driver friendly and helpful with luggage and with tips upon return. Fantastic price compared to other parking areas.

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Rated 5 out of 5 stars

Fast friendly service. Dropped off my vehicle at the door and got on a waiting bus for a short ride to the airport. Good valet service. No self parking, waiting in the cold or rain for a shuttle in th... See more

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Rated 5 out of 5 stars

Everything went exactly as planned, which in my experience, is very rare. Thank you for making the parking arrangements so easy.

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Rated 5 out of 5 stars

I’ve used OnAirParking several times. Things always work seamlessly and just as described. I’ve been satisfied that the prices are fair.

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Rated 5 out of 5 stars

Excellent customer service. They are prompt in responding to inquiry, great price and easy to book parking. Three years now and thoroughly enjoying the service!

Company replied

Rated 5 out of 5 stars

Nice, close to the port, affordable, transportation to and back to the ship very good (don't forget to tip the driver please)...Highly recommended.

Rated 5 out of 5 stars

This site worked perfectly and used a local reputable company i have used in the past, but at a cheaper rate than booking directly.

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Rated 5 out of 5 stars

Easy to reserve, clear parking instructions and affordable rates. I like that it was so close to the airport. I would use On-Air parking again.

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Rated 5 out of 5 stars

The prices were great! The Shuttle from the hotel wasn't so good. The seats had seat covers which covered the seat belts. We were unable to use the seatbelts in the shuttle. Not happy about that. Can... See more

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Rated 5 out of 5 stars

The parking spot worked for me. the price i thought was a good deal the shuttle there was awesome now the shuttle back was a little full and fast he got out a mile or two crossed the median at one pla... See more

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Rated 5 out of 5 stars

Your employees took care of me from start to finish. I needed to leave my car in your lot a few extra hours due to last minute flight changes. Your employees were very comforting to me at a very stres... See more

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Rated 5 out of 5 stars

Ease of booking. Great price for a great parking garage near the airport. I've used On Air Parking exclusively for the last few years.

Rated 2 out of 5 stars

Parking and getting to the airport was fine, however returning was unnecessarily difficult. We called for a shuttle twice, once when we got our bags and once after 20 minutes of waiting. Was told the... See more

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Rated 5 out of 5 stars

I have been using OnAir parking for years now for the ATL airport and it is reasonably priced, easy to use and safe.

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Rated 5 out of 5 stars

On Air Parking makes it easy to book a parking close to the Airport reasonably priced and with a shuttle to take a traveler to and from the airport.

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Rated 5 out of 5 stars

The driver of the shuttle on the trip back was very helpful and patient in answering my questions. He took me right to my car and put my suitcase in the trunk.

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Rated 1 out of 5 stars

Charged us extra to get our car back even though we were within our reservation pickup time. The staff said our Toyota 4Runner was “oversized” so it was an extra fee. No one said anything when we dr... See more

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Rated 1 out of 5 stars

We parked for two nights and rear car window got smashed! We trusted that the place is safe but anybody can enter in the gate, no any form of security and upon reaching out after the incident, the p... See more

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Rated 5 out of 5 stars

I was running late so I called ahead they had everything ready for me to just park and go absolutely amazing people and very easy going and very professional definitely the only parking place ill ever... See more

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Rated 4 out of 5 stars

Best rates and hassle free parking. Make sure to hold on to QR code for booking that comes as attached to confirmation email

Company replied

Rated 4 out of 5 stars

The parking at "Park at he Docks" was great. However, my confirmed parling for our next trip was changed by you to s different provider. I am not happy about that.

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Rated 5 out of 5 stars

Best rates, excellent service with shuttle. I always check OnAir first when flying.

Rated 5 out of 5 stars

First time in Indoor Parking at FINE. Didn't have to worry about scraping off ice and snow at midnight.

Company replied

Rated 5 out of 5 stars

A great way to park and ride to the Las Vegas airport. Cheaper than a one-way Uber/Lyft. This will be our go to when we fly anywhere.

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Rated 5 out of 5 stars

I had a great experience making reservation on the website and then actual parking was as per information provided by OnAir. So, overall it worked well for me.

Company replied

Rated 1 out of 5 stars

I EXPERIENCED THE WORST CUSTOMER SERVICE WITH THIS COMPANY. WE WAITED OVER AN HOUR AT THE CRUISE PORT FOR PICK UP. EVERY TIME WE CALLED A VERY UNPROFESSIONAL PERSON WOULD YELL UNITELLIGBLE WORDS IN TH... See more

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Rated 1 out of 5 stars

I booked my parking and paid in advance for my trip to CA for xmas at the beginning of the week. Today, 4 days later, they called and left a message stating that the staff at the location overbooked t... See more

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Rated 5 out of 5 stars

Staff is very friendly and extremely helpful. Safe parking spot. Can’t find anything wrong. Thank you for the wonderful staff you have.

Company replied

Rated 5 out of 5 stars

The parking was right across from the airport. With all the construction going on there it was a safer and cheaper way to park. The hotel has a shuttle to drop off and pick up people. I will use it ag... See more

Company replied


Company details

  1. Car park
  2. Car rental company
  3. Travel agent

Information provided by various external sources

We sell 5 star parking at the lowest rates in the country!


Contact info

4.2

Great

TrustScore 4 out of 5

252 reviews

5-star
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3-star
2-star
1-star

Replied to 97% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

Charged us extra to get our car back…

Charged us extra to get our car back even though we were within our reservation pickup time. The staff said our Toyota 4Runner was “oversized” so it was an extra fee. No one said anything when we dropped it off and 4Runners are not classified as oversized SUVs. Also the staff is rude in Manhattan.

4 January 2026
Unprompted review
On Air Parking logo

Reply from On Air Parking

Thank you for taking the time to share your feedback Michelle. We’re truly sorry this experience was frustrating, especially with an unexpected oversized vehicle charge.

The facility does note in the reservation details that oversized vehicle parking is subject to a $15 per day charge, paid directly at the facility, and oversized vehicles are generally defined as those taller than 70 inches. The reservation details also encourage customers to call the facility in advance to confirm whether their vehicle qualifies and to avoid any surprise charges.

That said, we absolutely agree that if a vehicle is going to be classified as oversized, the facility should clearly communicate that at the time of drop-off. We’re also very sorry to hear your comments about the staff interaction — that’s not the experience we want for anyone.

We will be sharing your feedback directly with the facility manager, and we sincerely hope you’ll consider giving us another chance in the future.

Rated 5 out of 5 stars

Great Service

Driver kind, prompt pickup

18 December 2025
On Air Parking logo

Reply from On Air Parking

Thank you for the great feedback! We’re glad everything went smoothly, and we’d love to help you again on your next trip.

Rated 4 out of 5 stars

Very good deal and service

Great in and great out (at 7am). Better price than most but I’ll probably take the option a few blocks away for even best price next time. Don’t forget to print your receipt and bring it to the pickup.

24 December 2025
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Reply from On Air Parking

Canadian Kid, thank you for the review! We’re so glad everything went smoothly for you on both drop-off and pick-up, and that you found the pricing competitive. We also appreciate the helpful tip about printing the receipt for pickup — great reminder for other travelers. We hope you’ll choose us again next time, and we’d love the chance to earn that 5th star!

Rated 5 out of 5 stars

Worked perfectly!

Worked perfectly!

16 December 2025
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Reply from On Air Parking

That’s what we like to hear! Thanks for the great review Nancy!

Rated 5 out of 5 stars

The parking garage was directly across…

The parking garage was directly across from where we had to go to get on our cruise ship.
Great price.

19 December 2025
On Air Parking logo

Reply from On Air Parking

Thank you! We’re glad it was conveniently located and a great value. Hope you had an amazing cruise Thomas!

Rated 5 out of 5 stars

Prompt service

Prompt service, clean vehicle, courteous staff.

13 December 2025
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Reply from On Air Parking

Thank you for the great review Teresa. We’re glad you had prompt service, a clean vehicle, and courteous staff. We appreciate you choosing On Air Parking!

Rated 5 out of 5 stars

Fast friendly service

Fast friendly service. Dropped off my vehicle at the door and got on a waiting bus for a short ride to the airport. Good valet service. No self parking, waiting in the cold or rain for a shuttle in the parking lot. Upon returning valet brings your car to the office. Very nice service.

13 December 2025
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Reply from On Air Parking

We’re so glad you had a smooth valet experience and that everything was fast, friendly, and convenient — especially not having to wait out in the cold or rain. We really appreciate you choosing On Air Parking and hope to help again on your next trip Jan!

Rated 5 out of 5 stars

Great price and location during Xmas

During Christmas time I was able to book parking space at a very affordable price and very close to the airport. I will definitely use this app again.

26 December 2025
On Air Parking logo

Reply from On Air Parking

Thanks for choosing us during Christmas travel! We’re happy you found an affordable spot close to the airport, and we’d love to be your go-to for future trips.

Rated 5 out of 5 stars

Great service

Never had to wait. Took us right to the ship at the start of our cruise. They were there waiting when we got off. Couldn’t have been better

17 December 2025
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Reply from On Air Parking

Thank you for the wonderful review Sarah! We’re so glad everything was smooth from start to finish and that you never had to wait. Hope you had an amazing cruise, and we’d love to help again next time!

Rated 5 out of 5 stars

Easy to book & reasonable price

Easy to book, reasonable cost, quick drop off & pick up. Will come back again.

20 December 2025
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Reply from On Air Parking

Thank you! We’re glad everything was quick and easy — looking forward to welcoming you back.

Rated 5 out of 5 stars

Finding the best price for the best…

Finding the best price for the best parking and service was made easy by On Air Parking.

15 December 2025
On Air Parking logo

Reply from On Air Parking

Thank you for the great review Ed! We’re so glad On Air Parking made it easy to find the best price and a great parking experience. We appreciate you!

Rated 5 out of 5 stars

Good experience

Good experience, very honest and effective

14 December 2025
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Reply from On Air Parking

Thank you so much! We’re glad you had a great experience and truly appreciate your kind words.

Rated 5 out of 5 stars

Easy in and easy out

Easy in and easy out. Car was parked for two weeks and had no issues.

19 December 2025
On Air Parking logo

Reply from On Air Parking

We’re so glad everything was easy in and out, and that your car was safe and hassle-free for the two weeks. We appreciate you choosing On Air Parking Michael and Elizabeth!

Rated 5 out of 5 stars

Great location

Great location, easy parking, and on time shuttle.

24 December 2025
On Air Parking logo

Reply from On Air Parking

Love to hear it — thanks for parking with us!

Rated 5 out of 5 stars

Great company to use!

The prices were great! The Shuttle from the hotel wasn't so good. The seats had seat covers which covered the seat belts. We were unable to use the seatbelts in the shuttle. Not happy about that. Candlewood suites was very accommodating!Will use them again.

12 December 2025
On Air Parking logo

Reply from On Air Parking

Thank you for your review and for choosing On Air Parking Linda! We’re glad you found a great price and that Candlewood Suites was accommodating.

We’re sorry to hear the shuttle experience wasn’t up to expectations, especially regarding the seatbelts. We appreciate you bringing this to our attention, and we’ll be sharing your feedback directly with the facility so it can be addressed.

Thank you again — we look forward to helping you next time!

Rated 5 out of 5 stars

First time in Indoor Parking at FINE

First time in Indoor Parking at FINE. Didn't have to worry about scraping off ice and snow at midnight.

3 December 2025
On Air Parking logo

Reply from On Air Parking

So glad you enjoyed indoor parking at FINE — no ice or snow to deal with is a win! Thanks for choosing On Air Parking.

Rated 5 out of 5 stars

Pick up and Drop Off on time

Pick up and Drop Off on time
Friendly safe driver

4 December 2025
On Air Parking logo

Reply from On Air Parking

Thanks so much Donna! We’re glad you had a safe, friendly, on-time experience.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. They are prompt in responding to inquiry, great price and easy to book parking. Three years now and thoroughly enjoying the service!

27 December 2025
On Air Parking logo

Reply from On Air Parking

Thank you Velma! We’re so grateful for your continued support over the past three years — glad booking is always easy and the service keeps delivering!

Rated 4 out of 5 stars

Changes

The parking at "Park at he Docks" was great.
However, my confirmed parling for our next trip was changed by you to s different provider.
I am not happy about that.

15 December 2025
On Air Parking logo

Reply from On Air Parking

Thank you for your review David. We’re so glad you had a great experience parking at Park at the Docks.

We’re also sorry for any frustration caused by your upcoming reservation being updated to a different provider. This adjustment was made with the goal of making your experience as smooth as possible, including shuttle timing and overall service flow.

We truly appreciate your feedback and hope your next trip is just as easy and seamless.

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