One.com has an excellent service. Whether it is technical, or administratively. Throughout the years (decades), I have had numerous occasions with some tough technical challenges. Regardless night or... See more
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Review summary
Created with AI, based on recent reviews
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Especially for beginners, one.com offers powerful tool-packages. So far, I found there everything I've been looking for. I really enjoyed the website builder kit. It was intuitive and simple, awesome... See more
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Superhelpful and very professional, always following up and making sure everything works as it should. Today the very patient Ralph M help me with my questions and everything is now crystal clear. Hig... See more
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One.com seriously have some of THE BEST customer service help chats out there - Iraida was helping in the chat support and they were able to locate exactly what went wrong, communicate to me the steps... See more
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Company details
About one.com
Information provided by various external sources
one.com is a leading European provider of web hosting and other related web services. Founded in 2002, one.com now provides over 1.5 million customers around the world with our famously easy-to-use services.
Everything you need to create, manage, and promote a stunning website is at your fingertips from our state-of-the-art control panel. Whether you want to create a blog, promote your work or sell your products, we've got you covered! All sites come with email hosting, data migration, SSL, photo gallery and much more.
Your feedback means the world to us.
All feedback is reviewed by real people and will be used to improve our services.
Our customer support is available 24 hours a day, 365 days a year via Live Chat and e-mail at one.com/contact
We are here to listen.
Everything you need to create, manage, and promote a stunning website is at your fingertips from our state-of-the-art control panel. Whether you want to create a blog, promote your work or sell your products, we've got you covered! All sites come with email hosting, data migration, SSL, photo gallery and much more.
Your feedback means the world to us.
All feedback is reviewed by real people and will be used to improve our services.
Our customer support is available 24 hours a day, 365 days a year via Live Chat and e-mail at one.com/contact
We are here to listen.
Contact info
Denmark
- service@one.com
- www.one.com
4.4
Excellent
24k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
They try to bill me for a renewal of a…
They try to bill me for a renewal of a domain already moved away
This happened for 5 different domains, for a crazy request of 346,43€
The helpdesk says the domain transfer doesn't end the subscription because there can be other services related, but they were only domain names and they tried to charge me for that, no other services.
16 June 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
10/10 I have been using one.com since…
10/10 I have been using one.com since 2012. Never a problem unsolved. I am preparing to a simpler life and the I got all the help I needed in a few minutes by the agent. all is good again.
16 June 2026
Unprompted review
Reply from one.com
Hello Nikki,
Thank you so much for your incredible feedback and for being with one.com since 2012!
We truly appreciate your long-term trust in us, and it means a lot to hear that we’ve been able to resolve every issue along the way. We’re especially glad that our team could assist you quickly when you needed it most.
Wishing you all the best as you move toward a simpler life—and remember, we’re always here if you need us again!
Kind regards,
Jenalynne / one.com
Customer support has been excellent in assistance with cancellation…
Customer support has been excellent in helping cancelling website, that was just overdue.
Fast and easy.
16 June 2026
Unprompted review
Reply from one.com
Hello David,
Thank you for your kind feedback! We’re glad to hear that our support team was able to assist you with cancelling your website quickly and smoothly.
Even when it comes to closing a service, we always aim to make the process as simple and hassle-free as possible, so it’s great to know we got it right.
If you ever need help again in the future, we’ll be here for you!
Best regards,
Jenalynne / one.com
Great to find a good technical at 10 PM!
Great to find a good technical behind, DEN N in my case, when you have a problem (at 10 at night!) .
15 June 2026
Unprompted review
Reply from one.com
Hello Mamen,
Thank you for your wonderful feedback! 😊
We’re really glad to hear that you were able to get support when you needed it most—even late in the evening. It’s great to know that Denn was there to help and made a positive difference.
We’ll be sure to pass along your kind words. If you ever need assistance again, no matter the time, we’re always here for you!
Best regards,
Jenalynne / one.com
Alyssa was so helpful and nice
Alyssa was so helpful and nice. Thank you for your help!
15 June 2026
Unprompted review
Reply from one.com
Hello Julia,
Thank you so much for your kind words! 😊
We’re thrilled to hear that Alyssa was able to help and made your experience a positive one. We’ll be sure to share your feedback with her—it will mean a lot!
If you ever need assistance again, we’re always here for you.
Best regards,
Jenalynne / one.com
Reply from one.com
Hello Hugh Hulleman,
Thank you for your feedback! 😊
We’re glad to hear that your DNS issue was resolved quickly and that Alyssa was able to assist you efficiently. We’ll be sure to share your kind words with her!
If you ever need help again, we’re always here for you.
Best regards,
Jenalynne / one.com
They will change your plan - and not tell you.
We where charged for a different and much more expensive plan than we had for years.
one.com claims we upgraded the plan ourselves, but we did not and we would never as it was not a needed upgrade for us.
Been a customer with one.com for more than 15 years, but customer loyalty makes no difference. No refund, no compensation, not even an understanding customer care agent.
Now we will have to move our hosting and email to a company that is not actively trying to grab money from their customers for insane plan changes and crazy fees. Dont get me started on their 9 USD fee to support older versions of PHP... You are a Wordpress hoster - it should be included.
12 June 2026
Unprompted review
Reply from one.com
Hi!
Thank you so much for your review.
Firstly I want so say that I am very sorry to hear that you have had such an experience with our support and service. I am glad that we got the chance to speak together about your issue, and find a satisfying solution to the problem. I believe the issue was solved through clear communication, cooperating and a sense of loyalty to longstanding customers.
If there is anything I can help you with, you are welcome to respond to the email I sent you.
Best wishes,
Amanda
one.com (http://one.com/)
Customer Service is good, Prices are too high
Customer Service is good, but their prices are getting higher and higher each year, I dont want to give one start due to their good customer service but if it keeps happen I might change the review and move some other provider.
15 June 2026
Unprompted review
leaving after 16 years
We have been a One.com customer for more than 16 years. Recently, One.com started charging us for PHP Extended Support, even though our website is hosted on Squarespace and we have never used PHP, email hosting, or web hosting services from One.com.
The most frustrating part is that it is extremely difficult to get hold of customer service, and there is no clear way to resolve the issue. We feel that unnecessary services are being added and billed without sufficient transparency.
As a result, we will be moving our domain to another provider.
EDIT: Following my review, one.com contacted us and helped resolve the issue promptly. I appreciate the assistance and have updated my rating from 1 to 3 out of 5 stars. While I still believe customer support should be more accessible and easier to reach, I am pleased with how this matter was handled once contact was established.
Thank you to the one.com team for your help.
15 June 2026
Unprompted review
Reply from one.com
Hi!
Thank you so much for your review.
First and foremost, I am very sorry to hear that you had an unpleasant experience with the services and support here at one.com (http://one.com/). Support should be available, clear and solutionoriented. I am very glad that I got the chance to speak with you and sort things out. Hopefully it will be smooth sailing from now on. I am looking forward to the ongoing conversation.
If you need assistance in the future, I am happy to help you again.
Best wishes,
Amanda
one.com
Helpful chat
The website is a little bit confusing, but the chat with Krizzia helped me a lot to find through the jungle.
13 June 2026
Unprompted review
Reply from one.com
Hello Franz,
Thank you for your honest feedback! We appreciate you pointing out your experience with the website, and we’re always working to make it more intuitive.
We’re especially glad to hear that Krizzia was able to guide you and make things easier—she’ll be happy to know she made a difference 😊
If you ever need help navigating anything again, we’re always here for you!
Best regards,
Jenalynne / one.com
Best regards,
Jenalynne / one.com
As always great service and this time…
As always great service and this time from MARKTWIN.
13 June 2026
Unprompted review
Reply from one.com
Hello Customer,
Thank you for your continued support and kind feedback! 😊
We’re delighted to hear that you had another great experience, and that MarkTwin was able to assist you this time. We’ll be sure to share your appreciation—it means a lot to the team.
If there’s anything else you need, we’re always here to help!
Best regards,
Jenalynne / one.com
Best Regards,
Jenalynne / one.com
Excellent support
Excellent support! Solved my website issue speedily. But I didn't expect anything less, as I've always had great service from them
13 June 2026
Unprompted review
Reply from one.com
Hello Denis,
Thank you so much for your kind words! We truly appreciate you taking the time to share your experience.
We're glad we were able to resolve your website issue quickly, and it’s great to hear that our support has consistently met your expectations. Providing reliable and efficient service is very important to us, and your feedback means a lot.
If there’s ever anything else you need, we’re always here to help.
Best regards,
Jenalynne / one.com
Best Regards,
Jenalynne
One.com have a great custumor support…
One.com have a great custumor support that quickly helps out when you are in trouble.
Stable servers with everything included.
12 June 2026
Unprompted review
Reply from one.com
Hello Jakob Jagd Larsen,
Thank you for your great feedback! We’re really glad to hear that you’ve had a positive experience with our support team and services.
It’s always our goal to provide fast and reliable help whenever you need it, so it’s wonderful to know we’ve been able to support you effectively. We’re also happy to hear that you’re satisfied with the stability and features of our hosting.
If there’s anything else we can assist you with, don’t hesitate to reach out!
Best regards,
Jenalynne / one.com
Best Regards,
Jenalynne
One.Com Price Hikes
I've been a long-time, loyal customer of One.com, but over the past 7 or 8 years, they seem to have become very greedy. Each year they have increased the price, not just by a small, understandable amount but by quite large leaps. This year, the price for the Guru plan has increased by £57.60 per year. Up from 274.64 to £332.24. This disproportionate increase seems to happen every 2 to 3 years.
I've stuck with them for so long because I like the simple layout and ease of use, but that's become more complex of late as the company tries to get you to purchase add-ons, for example, rather than one.com automatically updating the PHP to the latest version, they sent an invoice for £7.99 per month for them to maintain the slightly older version of PHP. It is something that can easily be overlooked because the PHP upgrade used to be done automatically, and when you have 7 or 8 websites, this can add up to a considerable amount.
I was hoping the price increases would settle down, but it looks like greed has got the better of this once-excellent company. The relentless annual price increases have made it too unpredictable.
Unfortunately, I think I will now have to look elsewhere for a hosting package.
I think they are using the Ring (Amazon) business model: moderate prices at first, then, once you have your customers, massively increase prices while reducing services.
Very sad.
13 June 2026
Unprompted review
Reply from one.com
Hi David,
Thank you for your feedback and for being a long-term customer.
I understand your concerns regarding recent price changes and add-on services, and I appreciate you sharing your thoughts with us.
I have tried to reach you by phone without success, which is why I have now followed up via email. I would very much like to get in touch with you directly so we can look into this together and help you further.
Please feel free to reply to the email I have sent you.
Best regards,
Daniel
Reply from one.com
Hi Philip,
Thank you for your feedback.
I’m sorry to hear that you feel this way, and I would really appreciate the opportunity to understand what has happened and help you further.
I would very much like to get in touch with you directly. Please feel free to contact me at service@one.com, and I will be happy to assist you and look into this together with you.
Regards,
Daniel.
Best support ever
Best support ever. i downgraded my webpage by misstake and homepage and webshop disappeared😮. I got the best service to get it all restored.
12 June 2026
Unprompted review
Reply from one.com
HelloCristian,
Thank you so much for your kind words! 😊
We’re really glad we could help restore your homepage and webshop quickly after the accidental downgrade — we understand how stressful that must have been. It’s great to hear that you had a positive experience with our support team.
If you ever need assistance again, don’t hesitate to reach out. We’re always here to help!
Best regards,
Jenalynne / one.com
Best regards,
Jenalynne /one.com
One.com solves the issues
One.com has an excellent service. Whether it is technical, or administratively. Throughout the years (decades), I have had numerous occasions with some tough technical challenges. Regardless night or day, One.com consultants stay with you until the problem is fixed. The same goes for adminstrating issues. I have been able to switch from one package deal to another without delay. I highly recommend one.com!
12 June 2026
Unprompted review
Reply from one.com
Hi KvenFinn,
Thank you for your wonderful feedback and for your long-standing trust in one.com! We're delighted to hear that our team has been able to support you through both technical and administrative challenges over the years. Providing reliable assistance whenever our customers need it is what we strive for, and it's fantastic to know that our support has made a positive difference. We truly appreciate your recommendation and look forward to continuing to serve you for many years to come!
Best Regards,
Raniel / one.com
MARKTWIN nailed the service and my…
MARKTWIN nailed the service and my stupid questions was answered with ease.
12 June 2026
Unprompted review
Reply from one.com
Hi Mads,
Thank you for the great feedback! We're delighted to hear that Marktwin provided excellent service and answered all your questions with ease. No question is ever a stupid question—we're always happy to help! We'll be sure to share your kind words with Marktwin.
Best Regards,
Raniel / one.com
Reply from one.com
Hi Mrs. R Shaw,
Thank you for your kind feedback! We're thrilled to hear that you're happy with our hosting service. It's wonderful to have you with us, and we truly appreciate your trust and support. We're always here whenever you need assistance!
Best Regards,
Raniel / one.com
I love the support and always recommend…
I love the support and always recommend others to one.com due to your seamless support. I hade issues with DNS and it went very smooth.
11 June 2026
Unprompted review
Reply from one.com
Hi Sashi,
Thank you for your review and feedback!
We are glad to hear that you are happy with our customer support and that your DNS issues have been resolved!
If you ever need assistance again, we’re always here to help!
Best Regards,
Sifra/one.com
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