One.com has an excellent service. Whether it is technical, or administratively. Throughout the years (decades), I have had numerous occasions with some tough technical challenges. Regardless night or... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Especially for beginners, one.com offers powerful tool-packages. So far, I found there everything I've been looking for. I really enjoyed the website builder kit. It was intuitive and simple, awesome... See more
Company replied
Superhelpful and very professional, always following up and making sure everything works as it should. Today the very patient Ralph M help me with my questions and everything is now crystal clear. Hig... See more
Company replied
One.com seriously have some of THE BEST customer service help chats out there - Iraida was helping in the chat support and they were able to locate exactly what went wrong, communicate to me the steps... See more
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Company details
About one.com
Information provided by various external sources
one.com is a leading European provider of web hosting and other related web services. Founded in 2002, one.com now provides over 1.5 million customers around the world with our famously easy-to-use services.
Everything you need to create, manage, and promote a stunning website is at your fingertips from our state-of-the-art control panel. Whether you want to create a blog, promote your work or sell your products, we've got you covered! All sites come with email hosting, data migration, SSL, photo gallery and much more.
Your feedback means the world to us.
All feedback is reviewed by real people and will be used to improve our services.
Our customer support is available 24 hours a day, 365 days a year via Live Chat and e-mail at one.com/contact
We are here to listen.
Everything you need to create, manage, and promote a stunning website is at your fingertips from our state-of-the-art control panel. Whether you want to create a blog, promote your work or sell your products, we've got you covered! All sites come with email hosting, data migration, SSL, photo gallery and much more.
Your feedback means the world to us.
All feedback is reviewed by real people and will be used to improve our services.
Our customer support is available 24 hours a day, 365 days a year via Live Chat and e-mail at one.com/contact
We are here to listen.
Contact info
Denmark
- service@one.com
- www.one.com
4.4
Excellent
24k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Very helpful support
Very helpful support. I found it was easy to speak to one of the team when I was setting my account up and incorporting google workspace.
4 June 2026
Unprompted review
Reply from one.com
Hi Mrs Male,
Thank you for your feedback! We're delighted to hear that our support team was helpful during your account setup and while incorporating Google Workspace. It's great to know you found it easy to connect with a team member and get the assistance you needed. We appreciate your kind words and are always here to help!
Best Regards,
Raniel / one.com
They treated me like a person not a…
They treated me like a person not a problem. Doesn't happen very often.
4 June 2026
Unprompted review
Reply from one.com
Hi Martin,
Thank you for your heartfelt feedback! We're truly glad to hear that you felt treated as a person rather than just a problem to solve. Providing genuine, respectful, and personal support is very important to us, and it's wonderful to know that this made a difference in your experience. We sincerely appreciate your kind words!
Best Regards,
Raniel / one.com
Reply from one.com
Hi Hilde,
Thank you for your kind feedback! We're delighted to hear that Neah was able to help and provide a great support experience. We'll be sure to pass along your appreciation. Thank you for choosing one.com!
Best Regards,
Raniel / one.com
Marcelo was helpful and helped resolved…
Marcelo was helpful and helped resolved my billing issue quickly!
4 June 2026
Unprompted review
Reply from one.com
Hi Logicc Online Team,
Thank you for your feedback! We're happy to hear that Marcelo was able to assist you and resolve your billing issue quickly. We'll be sure to share your kind words with him. We appreciate your support and are always here to help!
Best Regards,
Raniel / one.com
Reply from one.com
Hi Andrius,
Thank you for your kind words! We're delighted to hear that Rafael provided great support and was able to help you. We'll make sure to share your appreciation with him. Thanks for choosing one.com!
Best Regards,
Raniel / one.com
got really nice service to solve my…
got really nice service to solve my problem thanks to rey
4 June 2026
Unprompted review
Reply from one.com
Hi Claus,
Thank you for your kind feedback! We're glad to hear that Rey was able to provide great service and help solve your problem. We'll be sure to pass along your appreciation to him. Thank you for choosing one.com! 😊
Best Regards,
Raniel / one.com
I had a great experience with one.com…
I had a great experience with one.com and especially support memeber "Marktwin" is incredibly quick and supportive in helping. You will be lucky to get him on support channel.
4 June 2026
Unprompted review
Reply from one.com
Hi Muhammad,
Thank you for the wonderful feedback! We're thrilled to hear that you had a great experience with one.com and that Marktwin provided such quick and supportive assistance. We'll be sure to share your kind words with him—he'll be delighted to know his efforts made a positive impact. We truly appreciate your support!
Best Regards,
Raniel / one.com
Great and friendly
3 June 2026
Unprompted review
Reply from one.com
Hi Ibrahim,
Thank you for your feedback! We're delighted to hear that you had a great experience and found our support friendly. We truly appreciate your kind words and look forward to helping you again whenever you need us!
Best Regards,
Raniel / one.com
perfect service
Mark was very helpful and responded quickly. My question was answered promptly, and the issue was resolved in no time.
3 June 2026
Unprompted review
Reply from one.com
Hi Kevin,
Thank you for your feedback! We're glad Mark was able to assist you quickly and resolve your issue promptly. We'll be sure to share your kind words with him!
Best Regards,
Raniel / one.com
Confusing separation between domain controllers and owners
The separation between a one.com account, the domains and services it controls, and the owners of those domains, while architecturally sound, is unintuitive. However, I managed to squeeze all the details I needed out of the very knowledgeable and candid chat supporter, Ralph M. Thanks again for a surprisingly informative support experience.
3 June 2026
Unprompted review
Reply from one.com
Hi Warren,
Thank you for your thoughtful feedback! We understand that the relationship between a one.com account, the domains and services it manages, and the domain owners can sometimes feel complex at first. We're delighted to hear that Ralph M. was able to provide clear, knowledgeable, and candid guidance to help you navigate those details. It's wonderful to know that what started as a question turned into a surprisingly informative support experience. We'll be sure to share your kind words with Ralph. Thank you for choosing one.com!
Best Regards,
Raniel / one.com
Helping with domain website service options
Thank you for your kind assistance and support,
Alyssa was very helpful and was able to assist in a very professional way, extremely friendly, excellent job.
Thank you.
Steve
3 June 2026
Unprompted review
Reply from one.com
Hi Steve,
Thank you for your wonderful feedback! We're delighted to hear that Alyssa was able to assist you in such a professional and friendly manner. Providing helpful and exceptional support is what we strive for, and it's great to know that Alyssa made your experience a positive one. We'll be sure to share your kind words with her. Thank you for choosing one.com, and we truly appreciate your support!
Best Regards,
Raniel / one.com
Krizzia was quick and effiecient!
3 June 2026
Unprompted review
Reply from one.com
Hi HT P,
Thank you for your feedback! We're delighted to hear that Krizzia provided quick and efficient support. Delivering prompt and effective assistance is what we strive for, and we're glad she was able to help. We'll be sure to share your kind words with Krizzia. Thank you for choosing one.com!
Best Regards,
Raniel / one.com
What a delightful experience
After the initial chat bot which didn't really understand my requirements, Alyssa was my first human contact with one.com. It was a delightful experience. Alyssa was knowledgeable and very helpful. If all of the staff are like Alyssa I would be happy to do more business with one.com.
2 June 2026
Unprompted review
Reply from one.com
Hi Nick,
Thank you for sharing your experience! We're delighted to hear that Alyssa made such a positive first impression as your first human contact with one.com. Her knowledge, professionalism, and willingness to help are qualities we greatly value, and we're glad she was able to assist you effectively. We'll be sure to pass along your kind words to Alyssa. Thank you for your trust in one.com—we look forward to continuing to support you in the future!
Best Regards,
Raniel / one.com
Help was quick and to the point
Help was quick and to the point. Alyssa was very polite while helping this nitwit.
2 June 2026
Unprompted review
Reply from one.com
Hi Peter,
Thank you for the great feedback! We're happy to hear that Alyssa provided quick, straightforward, and polite assistance. We'll be sure to share your kind words with her. We're always here to help, and we're glad we could make the experience a positive one for you!
Best Regards,
Raniel / one.com
was helpfull and acknowledged
2 June 2026
Unprompted review
Reply from one.com
Hi Tuukka,
Thank you for your feedback! We're glad to hear that you felt supported and acknowledged during your interaction with our team. Providing helpful assistance and making our customers feel heard are important to us. We truly appreciate your kind words and look forward to helping you again in the future!
Best Regards,
Raniel / one.com
Quick and useful answer to a simple…
Quick and useful answer to a simple question.
2 June 2026
Unprompted review
Reply from one.com
Hi Mike,
Thank you for your feedback! We're pleased to hear that you received a quick and useful answer to your question. Providing clear and efficient support is what we strive for, and we're glad we could help. We appreciate your support and look forward to assisting you again whenever needed!
Best Regards,
Raniel / one.com
Helped me step by step in recovering my…
Helped me step by step in recovering my website
2 June 2026
Unprompted review
Reply from one.com
Hi Nora,
Thank you for your kind feedback! We're glad to hear that our support team was able to guide you step by step through recovering your website. We understand how important your website is, and we're happy we could help get you back on track. Thank you for choosing one.com, and we're always here if you need assistance in the future!
Best Regards,
Raniel / one.com
i had a problem that took me almost the…
i had a problem that took me almost the whole day to solve ; and then i tried customer care chat and i was passe unto Alyssa ; i got the solution quick and with a very strong and professional support ; i am excited
1 June 2026
Unprompted review
Reply from one.com
Hello there,
Thank you so much for 5-star review.
We are really glad to hear that Alyssa was able to step in and provide you with quick, professional support after a challenging day. We truly appreciate your kind words and are always here whenever you need help again!
Best regards,
Jennifer/one.com
Charges for "Services" that were never ordered
Charges for PHP Extended Support which was never ordered or used or mentioned that they'd charge for that.
That is especially interesting in the context of me having moved both the domain and the webspace to a proper service provider.
So while all the services are cancelled I'm still being charged every month.
Other than that: Everything is just WAY overpriced. There are 100 hosters out there who offer better products for far cheaper prices.
1 June 2026
Unprompted review
Reply from one.com
Hi Steffen,
Thank you for your review.
We’re very sorry for the confusion and the frustration this situation has caused. We understand how upsetting these unexpected charges must have been, especially after your services were already canceled.
Please rest assured that the issue has now been fully resolved. We’ve also sent you a separate email with all the details and confirmation.
Thank you for your patience and for bringing this to our attention.
Kind regards,
Matthias / one.com
Reply from one.com
Hi theSimpleMan,
Thank you for your feedback! We're glad to hear that you found the experience engaging and useful. Providing helpful and meaningful support is our goal, and it's wonderful to know we met your expectations. We appreciate your support and look forward to assisting you again in the future!
Best Regards,
Raniel / one.com
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