One.com has an excellent service. Whether it is technical, or administratively. Throughout the years (decades), I have had numerous occasions with some tough technical challenges. Regardless night or... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Especially for beginners, one.com offers powerful tool-packages. So far, I found there everything I've been looking for. I really enjoyed the website builder kit. It was intuitive and simple, awesome... See more
Company replied
Superhelpful and very professional, always following up and making sure everything works as it should. Today the very patient Ralph M help me with my questions and everything is now crystal clear. Hig... See more
Company replied
One.com seriously have some of THE BEST customer service help chats out there - Iraida was helping in the chat support and they were able to locate exactly what went wrong, communicate to me the steps... See more
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Company details
About one.com
Information provided by various external sources
one.com is a leading European provider of web hosting and other related web services. Founded in 2002, one.com now provides over 1.5 million customers around the world with our famously easy-to-use services.
Everything you need to create, manage, and promote a stunning website is at your fingertips from our state-of-the-art control panel. Whether you want to create a blog, promote your work or sell your products, we've got you covered! All sites come with email hosting, data migration, SSL, photo gallery and much more.
Your feedback means the world to us.
All feedback is reviewed by real people and will be used to improve our services.
Our customer support is available 24 hours a day, 365 days a year via Live Chat and e-mail at one.com/contact
We are here to listen.
Everything you need to create, manage, and promote a stunning website is at your fingertips from our state-of-the-art control panel. Whether you want to create a blog, promote your work or sell your products, we've got you covered! All sites come with email hosting, data migration, SSL, photo gallery and much more.
Your feedback means the world to us.
All feedback is reviewed by real people and will be used to improve our services.
Our customer support is available 24 hours a day, 365 days a year via Live Chat and e-mail at one.com/contact
We are here to listen.
Contact info
Denmark
- service@one.com
- www.one.com
4.4
Excellent
24k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
As always
As always, they gave me great advice and resolved my issue regarding a fraudulent payment request.
7 June 2026
Unprompted review
Reply from one.com
Hi Petter,
Thank you for the 5-star review.
We appreciate you for taking the time to share your positive experience in this community. We are glad that we were able to help you navigate that situation and get it resolved.
Best regards,
Jennifer/one.com
Indeed great support
Indeed great support; a 24/7 service with an ok chatbot quickly escalating to human, Raven, addressing issue in 10 min (unsupported FTP integration), but also recommending 3 alternative solutions. Not even on a Premium plan. Wow
6 June 2026
Unprompted review
Reply from one.com
Hi Bernt,
Thank you for the 5-star review!
It is nice to hear that our team, especially Raven, was able to quickly assist you and provide helpful alternative solutions for your FTP integration concern. We truly appreciate your kind words about our 24/7 support and are happy we could deliver a great experience. We will be sure to share your compliments with Raven and the team.
Best regards,
Jennifer/one.com
Im impressed about the help i got
Im impressed about the help i got
and fast on a holiday eavning
6 June 2026
Unprompted review
Reply from one.com
Hello Åsa,
Thank you for the 5-star review!
Your feedback truly made our day! We are glad we were able to assist you quickly, even on a holiday evening. We appreciate your kind words and your trust in us!
Best regards,
Jennifer/one.com
Very service minded
Very service minded, no hassle when downgrading either!
4 June 2026
Unprompted review
Reply from one.com
Hello Carlos,
Thank you for the 5-star review.
It is great to hear that you had a smooth experience with our service and support team. We always aim to provide a friendly and efficient assistance. Thank you for choosing us!
Best regards,
Jennifer/one.com
Perfect service
Perfect service! They helped me with all my issues and were extremely kind, professional, and knowledgeable throughout the entire process. Their support was quick, efficient, and very friendly. I highly recommend them and would definitely use their services again.
6 June 2026
Unprompted review
Reply from one.com
Hello Vane Cab,
Thank you for the 5-star review.
We are happy to hear that you had such a positive experience with our team. Providing kind, professional, and efficient support is always our goal, and we’re glad we could help resolve all your issues smoothly. Your recommendation means a lot to us, and we truly appreciate your trust.
We look forward to assisting you again whenever you need us!
Best regards,
Jennifer/one.com
Niñoel helped me solve the issue i had…
Niñoel helped me solve the issue i had with transfering the files
6 June 2026
Unprompted review
Reply from one.com
Hi there,
Thank you for your 5-star review! We're glad to hear that Niñoel was able to help you successfully resolve your file transfer issue. We will surely share your feedback with him. If you ever need further assistance, please don’t hesitate to reach out, we’re always happy to help!
Best regards,
Jennifer/one.com
Quick and skilled support
6 June 2026
Unprompted review
Reply from one.com
Hi AiPix Sweden AB,
Thank you so much for the review! We pride ourselves on delivering both speed and expertise, so we are thrilled to hear that our support team hit the mark for you. Please don't hesitate to reach out if you need anything else!
Best Regards,
Jenalynne / one.com
Best Regards,
Jenalynne one.com
Great service
6 June 2026
Unprompted review
Reply from one.com
Hello Shahram,
Thank you for your 5-star review! We’re delighted to hear that you had a great experience with our Support Team. If you ever need any assistance, please don’t hesitate to reach out to us. We’ll be more than happy to help!
Best regards,
Jennifer/one.com
I had problems with sending emails from…
I had problems with sending emails from my account. The helpdesk man done everything to resolve the problem. If all helpdesk staff would be as him, this world would be a better place.
5 June 2026
Unprompted review
Reply from one.com
Hi René,
Thank you for your wonderful feedback! We're delighted to hear that our support agent went above and beyond to help resolve your email issue. Your kind words mean a lot to us, and we'll be sure to share them with the team. We're grateful for your appreciation and are always here whenever you need assistance. 😊\
Best Regards,
Raniel / one.com
One.com. Verry helpful and my problem is solved
The quick help and professional
2 June 2026
Unprompted review
Reply from one.com
Hi Danielle,
Thank you for your feedback! We're glad to hear that you appreciated the quick and professional support you received. Providing efficient and reliable assistance is what we strive for. We truly appreciate your kind words!
Best Regards,
Raniel / one.com
Thanks for your help
Thanks to Al Kenneth as he really helped what I thought was going to be a difficult thing to sort out. Many Thanks
5 June 2026
Unprompted review
Reply from one.com
Hi Amanda,
Thank you for your kind feedback! We're delighted to hear that Al Kenneth was able to help make what seemed like a difficult issue much easier to resolve. We'll be sure to share your appreciation with him. Many thanks for your kind words, and we're always here if you need assistance in the future!
Best Regards,
Raniel / one.com
Quick response
4 June 2026
Unprompted review
Reply from one.com
Hi Ulf,
Thank you for your feedback! We're glad to hear that you received a quick response. Providing fast and efficient support is important to us, and we appreciate you taking the time to share your experience.
Best Regards,
Raniel / one.com
„Jahzeel“ was very helpful and patient…
„Jahzeel“ was very helpful and patient on the one com support thank you
5 June 2026
Unprompted review
Reply from one.com
Hi Bjørn,
Thank you for your kind feedback! We're delighted to hear that Jahzeel was helpful and patient while assisting you. We'll be sure to pass along your appreciation. Thank you for choosing one.com, and we're always here whenever you need support!
Best Regards,
Raniel / one.com
Very disappointing experience.
Very disappointing experience.
I reported a business-critical Microsoft 365 email issue several days ago and am still waiting for a clear solution. I've received different answers from different support agents, and despite multiple escalations, nobody can tell me exactly how the problem will be resolved.
Only after days of investigation was it confirmed that the issue is related to one.com's managed Exchange environment, yet I still don't have a concrete path forward.
As a business customer, I expect faster and more consistent support when essential email services are affected.
5 June 2026
Unprompted review
Reply from one.com
Good afternoon Steffen,
Thank you for your feedback, and we’re truly sorry for the frustration and impact this has had on your business.
We understand how critical email services are, and it’s not the experience we aim to provide. We sincerely apologize for the inconsistent communication and the delay in giving you a clear resolution path.
Your case is being taken seriously, and we are working to ensure you receive a clear and consistent update as soon as possible. We truly appreciate your patience while we investigate this further. I also send a mail with information that you can reply to with further questions.
Kind regards,
Meya / one.com
One of the best supports you can find…
One of the best supports you can find anywhere! A great web hotel and website provider!
5 June 2026
Unprompted review
Reply from one.com
Hi Alex,
Thank you for the amazing feedback! We're honored to hear that you consider our support, Hergie, among the best you've experienced. It's also wonderful to know you're happy with our web hosting and website services. Your kind words mean a lot to us, and we truly appreciate your trust and support.
Best Regards,
Raniel / one.com
Thank you Erika for your assistance!
5 May 2026
Unprompted review
Reply from one.com
Hi Philippe,
Thank you for your kind feedback! We're delighted to hear that Erika was able to assist you. We'll be sure to share your appreciation with her. Thank you for choosing one.com, and we're always here to help! 😊
Best Regards,
Raniel / one.com
prompt reply and solution to my problem
4 June 2026
Unprompted review
Reply from one.com
Hi Mohammad,
Thank you for your feedback! We're glad to hear that you received a prompt response and a quick solution to your problem. Providing efficient and reliable support is what we strive for. We appreciate your kind words and thank you for choosing one.com!
Best Regards,
Raniel / one.com
Reply from one.com
Hi Ramin,
Thank you for your feedback! We're pleased to hear that you received prompt assistance from our support team. Providing timely and helpful service is our priority, and we're glad we could assist you. We appreciate your support and look forward to helping you again whenever needed!
Best Regards,
Raniel / one.com
Mark Anthony was very helpful
Mark Anthony was very helpful, patient, and professional throughout our conversation. He quickly identified the issue with my .com domain and took immediate action by escalating it to the right team. He also made sure I would receive an update via email the same day. Overall a great experience with excellent customer service. Highly recommended!
4 June 2026
Unprompted review
Reply from one.com
Hi Abdullah,
Thank you for the wonderful feedback! We're delighted to hear that Mark Anthony provided such helpful, patient, and professional support. It's great to know he quickly identified the issue, escalated it to the appropriate team, and kept you informed throughout the process. We'll be sure to share your kind words with him. Thank you for your recommendation and for choosing one.com!
Best Regards,
Raniel / one.com
Great customer service
Great customer service. User friendly experience.
4 June 2026
Unprompted review
Reply from one.com
Hi Elon,
Thank you for your kind feedback! We're pleased to hear that you had a great customer service experience and found our platform user-friendly. Providing helpful support and an easy experience for our customers is always our goal. We truly appreciate your support!
Best Regards,
Raniel / one.com
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