One Call Claims Reviews 

Dealt with effectively, by consultant.

The engineers sent as part of my emergency cover attempted to charge me £132 for a part which costs £8. In addition to this, they attempted to charge me £350 labour cost.

A local plumber fixed the issue for £125 including labour and parts.

Be aware of what you’re being charged for with this company.

I just spoke with user SO7, after being very worried about the whole situation. After speaking with him and it being explained very clearly he has pit my mind at ease.

Very professional and helpful. Could not have asked for better. KG5 was brilliant

Spoke to agent KM4 who went above and beyond to help me with what I required. Excellent service thank you

It is extremely difficult to cancel your policy once you get their insurance. I have phoned around and been passed around and found I had been transferred to a Platinum Club (Invitation only )against my will and discovered I needed to pursue them in order to have my policy cancelled. Such a time taker!

Very helpful and right on dealing with the case

Polite, helpful, easily contacted

This is the first time I’ve had to claim on my insurance. I’ve been with one call for over four years and I must say this has been a really positive experience. Damien at one call claims was very explicit very polite very concerned and helped me navigate through the claim process.

KM4 and BB5 was superb and Elliott too. Not sure of his number.

A little disappointed that I had to do the chasing, however that isn't down to the people that I dealt with.

Our car was stolen last October, recovered 2 weeks later and subsequently repaired so we thought all was good.
Yesterday we went to buy another car and was told it was registered as stolen recovery, this was an error by your company and made us look like criminals this should have been updated once the vehicle had been recovered, hopefully you have resolved the issue.

Same questions again and again, then because I want my claim to be handled by my actual insurance provider I get told I’ll be transferred and get cut off

First time I have insured with this company and I am so pleased with the professional way my claim has been dealt with. My car was hit by another driver whilst parked in a high street, I wasn’t even in the car, but everyone I have contact with has been helpful and thorough, I am so grateful for their support.

Sceptical at first about online usage but after having our car written off, they were quite efficient in an offer and paying us off, but did need prompting by online chat

I am having an awful experience with one call insurance.
My car has been written off,
I feel like I am being bullied into giving my bank details for an interim settlement before a settlement has been agreed. They are also saying I will be liable for the car hire if I do not give my bank details.
Will never use this insurer again

Contacting One Call has been pretty easy, and they've been really good at resolving any query that I've put their way. User DU1 on this occasion was no exception and after a pleasant interaction, my query was sorted.

Excellent service and the staff are really pleasant, helpful and knowledgeable. Thank you One Protect

Car having to go a long way to garage and not closer to York. Courtesy car absolutely rubbish but did the job just.
Staff was good with regular updates.

After having to call twice to arrange a hired car whilst on holidays with no joy to my concern this lady AW6 was very helpful with my needs and concerns