Order did not arrive tried contacting seller several times no reply, one email address does not exist! These are SCAMMERS beware do not waste your time or money. Luckily paid via Paypal so I can get... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordere before christmas. Due to royal mail strikes was expecting a delay on delivery, but it has now been almost a month and still no delivery. Contacted Nigel thru email replied asking for informati... See more
Company replied
Product not received after 2 weeks, no answer from emails or "contact us" on their website. States standard delivery but no tracking options so £8 for one chip by 'standard delivery' is daylight robb... See more
I'm only giving 1 star as 0 isn't an option. As the majority of other reviews, I wish I had read these first! Pretty much identical issues paid and received an email stating purchased but no more co... See more
Company details
About Onechipchallenge
Written by the company
Established 2019
Official One Chip Challenge.
We only sell on website.
*********************************************
NEW 2023* CUSTOMER SERVICE
Before reviewing open ticket below
>> onechipchallenge.freshdesk.com <<
100% Satisfaction Guaranteed.
We understand in the past there has been problems,
hopefully with our new ticketing software this is resolved.
Contact info
United Kingdom
- 07440494110
- onechipchallenge.co.uk
1.6
Bad
83 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Order never arrived they are scammer…
Order never arrived they are scammer never waste your hard work earned money on there bas***rd . They are useless nobody is giving any answer . Please don’t buy from them you will loose your money . Please avoid …
27 August 2022
Unprompted review
Reply from Onechipchallenge
Hi
We send out same day, but delivery takes upto 4 working days, royal mail at that time went on strike and had a back log. If you didnt receive your item still please ask paypal for to issue a refund. Regards
I placed my order for 10 chips didn’t…
Changed my review after txing the number given and received them very fast thank you
25 August 2022
Unprompted review
Reply from Onechipchallenge
Hi, Can you text 07440494119 with the order full name and address thanks we will check. There has been two post strikes one lasted 5 days.
Would give 0 stars if possible
Would give 0 stars if possible. Order never arrived, have text the number and sent an email to company still no response
Stay away!!
4 September 2022
Unprompted review
Reply from Onechipchallenge
Refund has been sent. We post on the same day but orders can be delayed with strikes.
I have ordered 2 but not been delivered…
I have ordered 2 but not been delivered and tried emailing and no response at all
26 August 2022
Unprompted review
Order never arrived
Order never arrived, emails were ignored, contact form ignored. If you use this company make sure to use PayPal or Revolut or anything that makes charge backs straight forward.
31 May 2022
Unprompted review
Reply from Onechipchallenge
Hi, Can you sent a message to 07440494119 We have checked your name and it's not in our records.
Ordered 2 for £8.99
Ordered 2 for £8.99. Only received one. Contacted customer service about 10 days a go, no respond! Completely waste of money, stay away!
16 May 2022
Unprompted review
Reply from Onechipchallenge
A refund has been sent thanks.
How long does it take for them to be…
How long does it take for them to be delivered?
17 April 2022
Unprompted review
Unresponsive customer service
Ordered the two chips for £8.99 special offer however only received one. Tried to contact via website, email and PayPal and still no response.
15 April 2022
Unprompted review
Pleasant experience
I have now edited my review after receiving my product. I got it really quickly and got a lovely beer opener free gift too which was a nice touch. I'm looking forward to trying the chip on stream. The communication with them was fast aswell!!
9 April 2022
Unprompted review
Reply from Onechipchallenge
Hi, we trying to search for Abbie Nadine on paypal there is no record, what email did you use? When did you order?
Please text 07440494119 name, email used, how many you bought. We will help.
PS If we dont get a address through paypal we auto refund. You must have registered an address otherwise paypal would not let you set up an account.
Good customer service
Firstly unlike other reviews here, I bought two of these and received them quickly so was happy with the dispatch time.
This is a fun challenge to do with family/friends however I was disappointed as even though the expiry date on the individual packs was 23/04/2022 and we had it on 6th March 2022, the crisps tasted very stale and were not crunchy at all! I emailed using the contact form on the website but I didn’t hear anything back.
2/4/22 - Edit: I was fully refunded for the stale crisps and the seller sent out two more to me.
Thank you
18 March 2022
Unprompted review
Reply from Onechipchallenge
items refunded and new ones sent out. We have also emailed you.
Thanks
Total scam I brought the pack of 2…
Total scam I brought the pack of 2 chilli chips it’s now 2 weeks later I’ve emailed them tryed to ring them no awnser do not waist your money can’t even get my money back
22 January 2022
Unprompted review
Reply from Onechipchallenge
Hi, We have just changed are email can you text your name and address to the phone number on site we will resend out 1st class. It is not a problem. We always send out same day but can take 4 working days delivery.
UPDATE we found your order now, for some reason when copying your order it didnt copy the house number. We resending 1st class recorded should be with you Wed as post office is closed weekends.
Thanks
No item delivered! AVOID
We ordered this item and waited 7 days but it never arrived. Tried to contact them via email and phone number but no reply. Very disappointed in the service! If you run a business you should reply to emails and calls.
30 December 2021
Unprompted review
Reply from Onechipchallenge
Hi, There has been a delay as there was no post Christmas Eve, Christmas Day, then there was two bank holidays one after another, any orders placed before 23rd, would have been sent 29th which was the only day the post office was open. All first class.
We are sorry about this and a email will be going out to all the customers who have placed ordered at that time, with a discount voucher.
A Spicy Heatwave
Delivered quickly and packaged greatly, please don't put the business down just because your order got delayed. They are hard working and always aim to get your order delivered soon as. :)
25 November 2021
Unprompted review
Yet to receive my order
**** I DID RECEIVE MY ORDER THANK YOU
Yet to receive my order. I can not contact you the emails do not exist so cannot message at all and there is no contact number. Please get back to me so I can hopefully correct my review. I'd love to receive my chips, this seems to be the only way to contact, please let me know thank you.
*Edit* - reply - This was ordered at 9am not 9pm but thank you I hope to receive the item
6 November 2021
Unprompted review
Reply from Onechipchallenge
Hi,
All items are posted same day, if they are lost we repost.
There is a company number for direct response on the site.
We will resend your item recorded, on Monday.
Thanks.
We have check the records you ordered 1st Nov 9pm at night, an it takes 4 working day in post. Today is 6th Sat (which is no post as its not a working day), due to covid we ask customers to wait 7 days before emailing/calling for lost post to give it a chance to be received. but dont worry we will resend.
Sooo hot
Had ordered a 10 pack but had received one by accident. After getting in touch with them they sent out the 10 pack very quickly and rectified the problem efficiently. I've tried the one that got sent out and omg its the hottest thing I've ever tried! Loved it but was in pain lol. Give them a go :)
21 October 2021
Unprompted review
Never arrived, No emails answered
Made an order over 2 weeks ago, sent numerous emails to two different email addresses via the website, not a single response, had to recall the money via PayPal, and looks like I'm not the only one who has had this issue
12 October 2021
Unprompted review
Reply from Onechipchallenge
Hi,
We sent another out recorded delivery.
There is a phone number on the site please text your name and address if you have not received the second product.
Have a great christmas!
Poppylol
After some confusion with my order history staying empty on the site they arrived in 48 hrs after ordering! Yet to try them as bout for a party but will update after. Thanks guys
21 August 2021
Unprompted review
This blew my tiny mind
This blew my tiny mind! Such an instance heat and made for a real good giggle from my friends. If you like spice and a challenge, this one is for you!
12 July 2021
Unprompted review
No product delivered and nobody answers…
No product delivered and nobody answers my message - not happy
9 July 2021
Unprompted review
Reply from Onechipchallenge
We have resent you another out 9/7/2021.
We have recently changed are email, but there is a number you can text on the website.
Ouch
Can't speak on whether these are legit as I am not an expert but I can absolutely say these are the spiciest thing I've ever eaten. In my opinion this one chip was a lot worse than the 2x spicy noodles. I could literally feel the spice in my throat. I used nearly a whole tub of ice cream to soothe the pain. Good luck
12 May 2021
Unprompted review
Reply from Onechipchallenge
Thanks for the review, we are the official trademark holders for One Chip Challenge and registered logo in the UK and we only sell via our website to make sure customers get the quailty product.
Thanks for the great review!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.