One Click Insurance  Reviews 

Very easy process and immediate response from the online chat

Was amazing , so helpful !

I made a mistake with my policy, fully expecting a long drawn out call ! No it was sorted in a matter of minutes by Christopher! Excellent service

I’m happy with the service received from one click insurance. The customer portal is easy to use to download documents and make amendments. The chat function connect me to real people from the beginning so I didn’t have to deal with bots to get what I needed done. They contacted my insurer on my behalf to query some changes I needed to make and got back to me by email very quickly and provided me with updated documents on the portal quickly too.

Dreadful company
Massive admin fees
When I realised how much it was going to cost cancelled policy within 14 days, but lost a percentage of my premium

I was easily able to 'chat'to Toni online as I needed reassurance my new insurance policy was up and running.
She helped me access my documents, so I could check everything was ok, which it was, so very pleased with the help.

I placed a call back to one call to renew my house insurance. I never got a call back. Eventually I waited and got through. I was informed that I needed one click and I would get a call. Again it never happened. Eventually I renewed on line . I insure my car and my home with them . Do they actually want the business

I applied for an insurance policy, paid the full amount, and then my application was rejected without any meaningful explanation. The worst part is that they are keeping my money for up to 10 days before issuing a refund, despite the policy never being activated.
This is completely unacceptable. If you reject a customer's application, the refund should be processed immediately, not after making them wait for their own money. It feels extremely unfair and leaves customers out of pocket for no valid reason.
The communication was poor, the decision lacked transparency, and the overall experience was frustrating from start to finish. I trusted this company to provide a simple insurance service, but instead I was left without insurance and without access to my money.
Based on my experience, I would never use this company again, and I certainly would not recommend it to anyone. There are far better insurers that treat customers with respect and process refunds promptly.
One of the most disappointing customer experiences I've had. Stay away.
Z E R O STARS FOR THIS SCAMMERS !!!

Customer service. Thanks for understanding what I was trying to put across. Took a few attempts but in the end the right decision was made and I am very grateful.

I moved house and wanted to make a change to my address on my policy. My policy is worth about £65/year and they wanted nearly £50 to change my address, £42 of that increase was an admin fee!
The advisor Joshua was pretty helpful and did offer me a reduced fee of £24. I also looked at leaving due to this extortionate fee but even that would have cost me £50!

The system was straightforward. The quote was competitive and they covered 100k for legals. Most only cover 50k which is getting left behind now! I was very pleased with the policy content.

They did offer an option to select to receive a hard copy of the paperwork in their introductory email. I didn’t see this when signing up and had to ask TS4 for it who after checking agreed to provide.

The colour booklets are a lot to print off. As only the policy holder has access to the portal it’s handy to have a hard copy when ones named driver isn’t that brilliant with computers/emails.

I also asked about data protection as I want my spouse to be able to contact them if I can’t. Say to make a claim or amend the policy. I asked for delegation to be added at the outset. A named driver can deal which is useful as we have had to jump through hoops before when common sense should prevail.

Took a while but got there!

Had a Live Chat with Jenny, JL9, who gave me a revised price for my car insurance. I'm very happy with the outcome.

SM5 IS GREAT LADY WHO EXPLAINED EVERYTHING TO ME SO KIND THANK YOU SASHA 5

Polite and professional. I was a little sceptical of using the online chat as only had a quick query, especially as I was 12th in line. I was suitably surprised to speedily work my way to number 1 in no time at all. Initial question and subsequent questions were answered to my satisfaction resulting in me renewing immediately for the following year. Perfect service.

5 star for previous use but renewal was £30 + dearer so went with Swintons on moneysupermarket and also got £15 bonus. Had to give with it.

Really struggled to get advisor to understand my question....and he was pretty rude in my opinion but in the end he was helpful.

Worst company I have ever come across,can't log in to my portal,can't speak to anyone ,only interested in selling more add ONS,won't be using them again