I need oneforma to please review my account because I don't understand which suspicious activities I've been doing in an account I only loginto to look if there is any work. And there is hardly any w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
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Reviews shaping this summary
Poor communication between the application process and actually getting the job. There is no project manager (PM). Although three payment methods are available, there is a clear preference for Payonee... See more
Company replied
Despite having five years of experience and having worked with various platforms, I have yet to secure a project on your platform—I’m not sure why that is?
Company replied
I had an account with OneForma. Unfortunately, I was using a family laptop, where one of our members was using a VPN and they left it on. When I logged the account, without noting that the VPN was on,... See more
Company replied
Company details
Written by the company
OneForma is an enterprise-grade AI enablement platform, leveraging more than 1.8M+ users in 230+ global markets. We offer work from home opportunities in a variety of fields, in 150+ languages.
Contact info
Redmond, United States
- contact@oneforma.com
- oneforma.com
2.0
Poor
553 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
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Endorsed, but left waiting without clear communication
I had a very disappointing experience with OneForma regarding a project application. My application reached “Endorsed (100%)”, and I completed the required onboarding and payment setup. However, I was never given access to the trial stage or provided with a clear update on when I could proceed.
The project communication also stopped, with the last update in the Lark project group on 7 August. I contacted the project team by email more than once to ask about the trial access and project status, but received no response. I also contacted OneForma Support, but did not receive a substantive response to my follow-up.
I understand that projects can be delayed or that participants may be scheduled in batches. My main concern is the lack of communication and clarity. Candidates should be informed if a project is delayed, paused, or if they are no longer required, rather than being left waiting without knowing what to expect.
Based on this experience, I would not recommend OneForma to others unless their communication and support process improves significantly.
1 September 2026
Unprompted review
Reply from OneForma
Hi Mohd, thank you for taking the time to share this in such detail, we're sorry to hear about the experience.
Just to clarify, being endorsed means you're shortlisted, not that you're automatically selected for the project. That said, we do understand the frustration with the lack of follow-up communication after that point, and we're working on improving clarity around project status updates like this.
We'd like to look into your specific case — please reach out via email at contact@oneforma.com or DM us on our social channels with your registered email and the project name.
Thank you again for the honest feedback, it genuinely helps us improve. 😊
Very bad services
Very bad services, never respond to query. Websites not clear, service not good.
28 August 2026
Unprompted review
Reply from OneForma
Thank you for your feedback.
We're sorry to hear that your experience has not met your expectations. We recently transitioned to a new support system following the OneForma platform relaunch, and response times may currently be longer than usual while our teams adjust to the new processes.
We'd also like to reassure contributors that OneForma is a legitimate platform and pays for valid contributions from accounts in good standing. We understand that delays and communication issues can be frustrating, and we're actively working to improve both.
If you'd like us to look into your specific situation, please reach out to us via DM on any of our official social media channels with your registered email address and details of your case.
Thank you for your patience and feedback. 🙂
One mistake broke everything
Hello OneForma Team,
I am following up regarding Account Review Case 9842901, submitted on August 26 from my registered email address.
My account was disabled shortly after one accidental login through a corporate network. I have already provided the complete explanation to the Account Review team.
I am not asking you to discuss private account information here. Could you please confirm that the case has reached the correct team and, if possible, flag it for manual review?
Thank you.
26 August 2026
Unprompted review
Reply from OneForma
Thank you for your review.
We understand that waiting for an update can be frustrating. Following the OneForma platform relaunch, we recently transitioned to a new support system, which has resulted in longer review and response times while teams adjust to the new processes and work through existing cases.
If you'd like, you can also reach out to us via DM on any of our official social media channels with your registered email address, and we'll be happy to look into the status of your inquiry. However, please note that all account review decisions are made exclusively by the Account Review team.
We appreciate your patience and understanding while your case is being reviewed. 🙂
I never used a vpn but got banned
I never used a vpn but got banned. I just changed my data connection to mobile since it was faster where I stay. I sent a ticket to their official email only to be unbanned, then banned five minutes later. For over three weeks, I have been contacting support, but they have been ignoring me. I feel it's a scam. They never told me the reason why.
#CAS-28079-W9F7L9
13 August 2026
Unprompted review
Reply from OneForma
Thank you for sharing your feedback.
We'd like to clarify that OneForma is a legitimate freelancing platform that has been operating for many years and has paid contributors worldwide across a wide range of projects.
While we cannot discuss the details of individual account reviews publicly, please note that changes in network environments, including the use of different or unsecured connections, can sometimes trigger our security systems for review. This does not automatically mean that an account has violated any rules, but such cases may require additional verification.
If you believe your case requires further review, please reach out to us via DM on our official social media channels with your registered email address. We'll be happy to make sure your inquiry is directed to the appropriate team.
Thank you for your patience and understanding. 🙂
Hundreds of hours completely wasted with no compensation
I spent hundreds of hours on the certifications. You need to apply for their jobs and tasks. And I never got chosen for any of their tasks, even though I was way over qualified and had experience in them. And passed a certification, and then out of the blue, they deactivated my account, saying I violated their rules. But don't tell me which ones I challenged it. They reactivated my account two days later, and then two days after that, they deactivated again and I haven't even logged in since then. This whole experience has been a huge waste of hundreds of hours of my time that I have not gotten any compensation for my advice. To you is to find another website. Because oneforma is just a waste all around.
24 August 2026
Unprompted review
Reply from OneForma
We're sorry to hear that your experience with OneForma has been disappointing.
We understand that investing time in certifications and applications without being selected for a project can be frustrating. However, it's important to note that passing certifications does not guarantee project assignment, as project availability and selection requirements vary over time.
Regarding your account, account reviews and deactivations are handled in accordance with our Terms of Use and Code of Conduct, and we're unable to discuss the specifics of individual cases publicly. We do appreciate your feedback about the communication and review process, and we're sorry that the experience left you feeling that your time was not valued.
If you're willing to give us another chance to assist, we'd appreciate it if you could reach out to us through one of our social media channels with your account details. We'd be happy to help point you to the appropriate team and ensure you have the correct contact path for your case.
Thank you for taking the time to share your experience. Feedback like yours helps us identify areas where we can improve. 😊
Set up my account a month ago
Set up my account a month ago. verified with ID. Set up took some time . I attempt to log in a month later and get sent an email saying my account is disabled for suspicious activity. The account is about as legitimate as you can get. This company however seems to have a reputation for disabling accounts without just cause. Not a company I’d trust for payment.
24 August 2026
Unprompted review
Reply from OneForma
We're sorry to hear about your experience.
Account security reviews are carried out to help protect both contributors and the platform, and in some cases accounts may be temporarily restricted while a review is completed. We understand how frustrating it can be to spend time setting up and verifying an account only to find access restricted later.
Account status and review details can only be handled by our dedicated Account Review team, and we cannot discuss individual cases publicly. If you have already contacted account-review@oneforma.com, your case is with the correct team.
We'd also like to acknowledge that response times have been slower than usual following OneForma's platform relaunch and migration to a new support system. We understand your concerns and appreciate your patience while reviews are being processed.
If you're willing to give us another chance, we'd be grateful if you could reach out to us through one of our social media channels with your case details so we can better understand your situation and point you in the right direction.
Thank you for sharing your feedback. We're continuously working to improve both the platform experience and our support processes. 😊
After being on the project for years…
After being on the project for years without getting picked for any projects, i finally got an invitation to work on one. I needed to get 4 certification before im allowed to work but after getting the second one my account was suddenly suspended on "suspicious activity".
I have written to account review multiple times over the past 2 months but no response.
I've also seen that this is a common occurrence with them as other people also have thesame complaints.
21 August 2026
Unprompted review
Reply from OneForma
We're sorry to hear about your experience and understand how frustrating it must have been to finally receive a project invitation, complete certifications, and then find your account disabled.
Account deactivations are reviewed by our dedicated Account Review team in accordance with our Terms of Use and Code of Conduct. Unfortunately, we cannot discuss individual account cases publicly, but if you have already contacted account-review@oneforma.com, your case is with the correct team.
We'd also like to acknowledge that response times have been slower than usual following OneForma's platform relaunch and migration to a new support system. We understand how disappointing the lack of updates can be, and we appreciate your patience while cases are being reviewed.
If you're willing to give us another chance to assist, please reach out to us through one of our social media channels with your case details, and we'll do our best to point you in the right direction.
Thank you for sharing your feedback. We take these concerns seriously and are continuously working to improve both our review processes and support experience.
Don't waste your time, scam!
Don't waste your time, it took months for me to even get onto this platform because by the time I got through to applying for jobs it was telling me that I couldn't apply due to suspicious activity. After multiple emails to the support team (none of which ever got a response from a human), and a rant on a oneforma facebook group, it mysteriously let me apply for jobs.
Then I started the Milky way maps project, did the course, then the practice test, then I had to do a 3 hour exam which I had three attempts at, the first and second attempt I got 68% (70% was the required pass rate), and on the third go I got 70% and passed, so all in all I spent 9 hours just doing the exam. It then went to 'screening' and that was just a few days ago, now I've checked my account and the Milky way project has completely disappeared! Absolutely no trace of it anywhere! And also now I can't seem to even look at any of the jobs, I simply get error messages. I have again emailed the support team, but highly doubt I'll ever get a response, don't waste your time, this company is a scam!
17 August 2026
Unprompted review
Reply from OneForma
Hi, thank you for sharing this in detail, and we're sorry to hear about this experience — 9 hours invested in the Milky Way assessment, only to have the project disappear and now face error messages, is genuinely frustrating.
To be clear, OneForma is not a scam. We take reports of unresponsive support seriously, and we'd like to actually look into what's happened here.
Since Trustpilot doesn't support DMs, please send us a message on Facebook, Instagram, LinkedIn, or X with your registered email, and we'll follow up on both the missing project and the error messages you're seeing.
Thank you for your patience.
Never do a task on this platform
Never do a task on this platform. I completed my first task, and after waiting a month and sending two follow-up reminders about the payment, I finally received an email asking me to confirm it.
However, when I tried to log in to confirm the payment, I found that my account had been deactivated. I’ve since sent three emails to the support team but haven’t received any response.
Based on my experience, I wouldn’t recommend wasting your time on this platform. They never pay for your work.
10 August 2026
Unprompted review
Reply from OneForma
Hi, thank you for sharing this, and we're sorry to hear about the experience — especially having the account deactivated right at the payment confirmation stage.
To clarify: valid work completed while an account is in good standing is paid, so this isn't about work going unpaid outright, but the account status needs to be reviewed first before payment can move forward.
Since Trustpilot doesn't support DMs, please send us a message on Facebook, Instagram, LinkedIn, or X with your registered email, referencing the deactivation and the pending payment confirmation, and we'll look into it.
Thank you for your patience.
Probably the worst freelancing platform…
Probably the worst freelancing platform to ever exist.
I signed up all the way back in March of 2026, and as I was applying for a project, I was prompted to verify my identity through Persona. Despite taking the best quality pictures of my ID, they rejected it saying that the quality was bad (??????????) and after 3 attempts, my account was suspended.
I immediately contacted their customer service to let them know I was wrongfully suspended and that I wanted to appeal and verify through other means.
I didn't receive a SINGLE email back for months until July of this year, and it wasn't about my suspended account; no, these idiots sent me an automated email telling me that my case was closed because they moved to a new customer service platform and that if I wanted to, I could send them a new customer service ticket to their new email address.
You guys had 4 MONTHS TO GET BACK TO ME, and when you do, you tell me you closed my case because you migrated to a new platform? Are you kidding me?!
Don't even dare give me the BS excuse that your case loads were very high, you're telling me you couldn't even send me a single reply in 4 MONTHS? Seriously? Even customer support from multi-billion dollar companies like Amazon would get back to you the SAME DAY, I highly doubt your case loads are that high that you couldn't afford to send a single reply to people who've waited for months for an update.
If this is how your customer support is for account issues, I don't even wanna imagine how you respond to payment problems, and judging from the reviews on trustpilot, you guys leave them in the dark as well.
To any would-be freelancer: stay the hell away from this platform, this is pure scammer behavior, don't waste your time with them.
15 March 2026
Unprompted review
Reply from OneForma
Hi, thank you for taking the time to share this, and we're genuinely sorry — four months with no update, followed by a case closure notice, is not the experience we want anyone to have.
We recently moved to a new support system, so any previous case tied to the old one would have been closed as part of that transition rather than resolved. We know that's a frustrating thing to hear after such a long wait, and we don't take that lightly.
If you're open to it, please send a new request to account-review@oneforma.com with your registered email, noting the original suspension and this review, or reach out to us via DM on Facebook, Instagram, LinkedIn, or X. We'd like the chance to actually resolve this rather than leave it here.
OneForma isn't paying me the money I deserve.
I worked 30 hours on their projects, which involved transcription and audio segmentation. They were supposed to pay $210, but they only offered $21. The hourly rate was stated as $7. I sent numerous emails to their payment support, but they didn't resolve it. I've been dealing with this since June. Oneforma.com is unreliable.
Edit: They absolutely refuse to pay me, so I deleted my account. Don't waste your time.
17 June 2026
Unprompted review
Reply from OneForma
Hi Eda, thank you for laying out the details here.
We can see this is already logged as a case with our Payments & Finance team (CAS-288668-G7M2P3) regarding PO621510, and it's currently under review against your submitted hours and documentation. That assessment sits with the payment and project team rather than something we can determine directly, but we understand the wait since June has been frustrating.
Please continue following up on that existing case, or feel free to also reach us via DM on Facebook, Instagram, LinkedIn, or X.
Give your review a title: Disappointing KYC Process and Unhelpful Support
My experience with OneForma has been very disappointing, especially with the KYC and account verification process. I contacted support because I had concerns about the verification requirements, but the response I received was generic and did not actually address my questions.
I was told to upload a physical government-issued ID and was also warned that if the KYC verification failed again, my account would be permanently deactivated. For a platform that asks users to provide highly sensitive identity documents, I expected much clearer explanations, better support, and more reassurance about the process.
Instead, the communication felt automated and unhelpful. I did not feel comfortable continuing with the verification process under the threat of permanent account deactivation without receiving clear answers to my concerns.
Based on my experience, I would recommend that other applicants carefully review the KYC requirements and the platform’s support process before submitting sensitive personal documents.
7 August 2026
Unprompted review
Reply from OneForma
Hi Aida, thank you for sharing this, and we're sorry the KYC process left you feeling uneasy rather than reassured.
To clarify: identity verification through Persona is required to confirm contributor authenticity and protect the platform, and documents are handled securely for that purpose only. We understand the warning about permanent deactivation on a failed attempt came across as unclear rather than reassuring, and we're sorry the follow-up didn't address your specific concerns.
If you'd like to go over your questions properly before continuing, please send us a DM on Facebook, Instagram, LinkedIn, or X, or email contact@oneforma.com with your registered email — we're happy to walk through the process with you directly.
Applied through Indeed and received a…
Applied through Indeed and received a spam-like reply. Of course to no surprise they have 1 star and a negative reputation online... just stay away.
7 August 2026
Unprompted review
Reply from OneForma
Hi, we're sorry to hear the application reply came across that way — that's not the impression we want to give. If you'd like to share more about what you received, we're happy to look into it.
I have been working for years on my account…
I have been working for years on my account, and I received a notification email to submit my payment. Once I opened my account to submit, I received an email that my account is deactivated! Just because I opened it from another device when my own device was not available. I took years to build this account and make it my source for monthly income. How come you deactivated it?!!! You already have all the documents needed to make sure I am a real person, and I am using my own account. Just because I opened it from another device! And no one is replying to me. The time is passing, and I am losing my account. Not fair at all. I need a solution to get my account back.
5 August 2026
Unprompted review
Reply from OneForma
Hi, thank you for sharing this, and we understand how frustrating it is after years on the platform.
We're not able to go into the specifics of any individual account publicly, but we'd like to help. Please email our Account Review team at account-review@oneforma.com with your registered email, or reach out to us via DM on Facebook, Instagram, LinkedIn, or X, and we'll look into your case.
Thank you for your patience.
It's terrible
It's terrible, I have tried it out and there are multiple issues with the auto save. Everything I submitted got lost and now I have no progress, only lost costly time.
30 July 2026
Unprompted review
Reply from OneForma
Hello, and thank you for flagging this — we're sorry to hear about the trouble with work not saving, and we understand how frustrating it is to lose time and progress.
This sounds like a technical issue we'd genuinely like to look into, as it isn't how the platform should behave. If you're able to, please email our support team at contact@oneforma.com with your registered email and a short description of what happened (the project and where the auto-save failed), and we'll get it investigated — or reach us via DM on our social pages. Thank you for helping us catch this. 😊
useless support, deleting my account
The support is useless as can be clearly seen from their responses even to these reviews here.
First, they blocked my account as I was travelling in Europe, where I have always lived. Then they proceed with redundant and ineffective correspondence in the comments to these reviews.
I followed their advice by contacting support by email and DMs on every single media platform. No one did anything. They keep asking questions and then disappear.
Today, I got an email that my support case has been closed.
In addition to the nonsensical treatment of European countries as dangerious in their security policies, they insist that your passports must have the same structure like US passports (e.g. signature pages).
I am posting this after getting contacted by their parent company with a job offer. Even my onboarding person in the parent company could not remove the freaking flag from my account and told me to register under a new email. After the new registration and getting access to the project Sharepont portal, I cannot take tests to proceed. Tests are just blocked. It feels like the company is run by ChatGPT, not humans that care and think.
I have followed every single advice to resolve the stupid, pointless issue with the flagged account yet nothing worked. They just closed the case pretending everyone did their job.
I suspect these platforms just gave away management to AI and now we see the results.
27 July 2026
Unprompted review
Reply from OneForma
Hello Ivan,
We've read your review carefully, and we understand why you're frustrated. Being flagged while simply travelling in Europe, then feeling passed between channels without a clear resolution, is a genuinely disheartening experience, and we're sorry it played out that way for you.
We do want to correct one thing, because it matters: OneForma has offices across Europe, and European passports and IDs are fully accepted. European locations are never treated as "irregular" or a problem in themselves, and we're sorry if the process left you with that impression.
On the account itself, we're limited in what we can say publicly for privacy reasons. We can see this ended with the account being deleted, which unfortunately means it can no longer be reviewed or restored from our side. We're sorry we weren't able to reach a resolution with you before that point — that's not the experience we want anyone to walk away with.
If you ever decide to give the platform another try, our door is open. We genuinely wish you all the best, Ivan.
I have had rather rhapsodic experience…
I have had rather rhapsodic experience with them.
I have been working with them since summer, 2024. I have worked on several projects so far.
Some projects are quite nice!
Guidelines are available and OK to understand and follow, communication with project managers are relatively smooth, payment is OK.
And then you have other projects, where communication with project managers is a nightmare, they are unresponsive, payment is heavily delayed or happening only partially, or not happening at all,
even if you put in much effort to chase after your payment …..
So, a tragedy …….
It happened to me that they denied it in my face that I had worked on a certain project at all, though I input several, several hours into it, and also submitted proof of it to them …….
I can’t understand how resource experience can be this different along projects.
So all in all, I sadly have to say that major and minor negative experience outweighs the good experience ..…
It’s not all bad, but mostly it’s not good or far from good and far from what you would expect from such a company.
Not really recommend unless you are OK with the above described, causing you much frustration and stress.
(The projects are quite interesting though, considering their nature and content.)
25 July 2026
Unprompted review
Reply from OneForma
Hello,
Thank you for such a fair and considered review — we really do appreciate you taking the time to lay out both the good and the difficult parts of your experience, and for sticking with us since 2024.
You've put your finger on something we take seriously: the experience shouldn't vary this much from one project to another. Smooth communication, clear guidelines, and payment that arrives on time should be the standard everywhere, not just on some projects — and where that hasn't been the case, particularly the delayed or disputed payments you describe, we're genuinely sorry. Chasing payment for work you've completed and can prove is exactly the kind of thing that shouldn't happen.
We'd like to look into the specific projects where things went wrong for you, especially the payment that was disputed despite your proof of work. If you're open to it, please send us a DM on any of our socal media profiles with your registered email and the projects involved, and we'll do our best to help get those looked into properly.
Thank you again for the honest and balanced feedback — it genuinely helps us. 😊
Reply from OneForma
Hello David,
We're sorry to see this, and we'd genuinely like to understand what led to it. Your review doesn't include any detail about what went wrong, so we're not able to look into anything specific from here — but we'd really like the chance to.
For context for anyone reading: OneForma is a legitimate platform, registration is free, we never ask contributors for payment, and we do pay for all valid completed work.
If you've had a genuine issue, please send us a DM here with your registered email and a description of what happened, and we'll do our best to look into it and help put it right. Thank you.
I had a very disappointing experience…
I had a very disappointing experience with OneForma.
My account was closed while I still had outstanding earnings. I had approximately $15 pending in my OneForma account, and about $300 from project work that was supposed to be processed by the project managers.
Since 5 July 2026, I have sent multiple emails asking for an explanation and requesting my outstanding payments. Unfortunately, I have not received any response.
I completed the work assigned to me and expected clear communication if there was any issue with my account. Instead, my account was closed without a satisfactory explanation, and my attempts to contact support have gone unanswered.
I hope OneForma will review my case, explain the reason for the account closure, and pay any earnings that are rightfully owed.
This review reflects my personal experience and l feel like l wasted my time working for free.
5 July 2026
Unprompted review
Reply from OneForma
Hello Farai,
Thank you for taking the time to share your experience, and we're genuinely sorry for the frustration this has caused — waiting since early July without a response is understandably disheartening.
For privacy reasons we're not able to discuss the specifics of any individual account publicly, but we'd like to help make sure your case is properly looked into. Account decisions are handled by our dedicated Account Review team following a review, and for the payment side, whether specific work is payable is confirmed as part of that process.
Please send us a DM on any of our socal media platforms with your registered email, or reach the Account Review team directly at account-review@oneforma.com, and we'll do our best to help get your case seen. We understand this isn't the outcome you were hoping for, and we're sorry we couldn't make the experience a better one.
I worked on a project and uploaded the…
I worked on a project and uploaded the requested videos. They didn't send payment. What a waste of time.
26 June 2026
Unprompted review
Reply from OneForma
Hello Missy,
Thank you for sharing your experience, and we're sorry to hear about the frustration around your payment. 😊
Please rest assured that OneForma pays for all valid contributions, so completed work doesn't go unpaid. Payments run in monthly cycles, and depending on when the work was approved on the project's side, it can sometimes take a little longer than expected to come through — which may be what's happened here.
We'd genuinely like to help get this sorted. Please send us a DM with your registered email and the project name, and we'll look into where your payment stands. You can also reach our payment team directly at payment.support@oneforma.com. Thank you for your patience!
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