One Life Insurance Reviews 

234
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the professional and approachable staff members who explain complex policy details clearly and patiently. People deeply appreciate the thorough guidance provided throughout the entire insurance setup process without ever feeling any pressure. Consumers note that communication is exceptionally well managed, ensuring everyone stays fully informed from the very beginning to the end. Reviewers frequently express absolute confidence in their tailored cover options, praising the genuinely supportive and honest advisory approach. Many individuals emphasize that the expert service turns a potentially stressful situation into a remarkably smooth experience.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting extremely professional, patient, and... See more

Service

Customers consistently note positive experiences with service, describing it as professional, knowledgeable,... See more

Customer service

Users describe positive interactions with customer service, noting that communication is excellent and staff... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the process is quick, effective, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My life insurance advisor, Sam, has been absolutely brilliant. He took the time to really listen to my situation and explain everything in a way that made sense, without any pressure or jargon. What... See more

Rated 5 out of 5 stars

Sam Payton was absolutely brilliant very professional, friendly and above all for me was that he explained everything very easy and answered all our questions, plus no blabbering and pushing which a l... See more

Rated 5 out of 5 stars

Needed an update to date life and income protection policy. Sam was extremely patient and allowed me to read through documents before agreeing to anything. Never felt pressured into going into a poli... See more

Rated 5 out of 5 stars

Sam at One Life Insurance was absolutely brilliant from start to finish. He explained everything clearly, answered all my questions, and made the whole process of getting life insurance simple and str... See more


Company details

  1. Insurance broker

Written by the company

One Life Insurance helps you find the right life insurance, for free! We compare the leading providers to ensure you get the best price, in one quick and easy process.


Contact info

4.9

Excellent

TrustScore 5 out of 5

234 reviews

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No recent history of asking for reviews

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4.9

All reviews

(234)

46 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Couldn’t have been better…

Sam is not only extremely knowledgeable in his job but also approachable to ask questions, he explains things in a way that even a complete novice like me understands. He goes above and beyond to get the best product for the best deal! I’d highly recommend Sam to anyone looking for insurance or buying a property. Thank you for all your knowledge & support Sam!

30 January 2024
Unprompted review
Rated 5 out of 5 stars

Professional and Respectful

Helpful and clear.
Sam was very professional and helpful with setting up life and critical illness cover with me. Some difficult medical history had to be discussed and he handled this sensitively and respectfully. He was clear, easy to understand, patient with questions and I felt no pressure to take on policy cover that was unaffordable. I would recommend him highly! I now feel I can relax knowing I have the best policy in place at an affordable price. Thankyou Sam!

4 March 2024
Unprompted review
Rated 5 out of 5 stars

Very helpful

Sam was amazing with me and partner. With us being first time buyers, different insurance's was very new to us but Sam was alot of help and very knowledgeable throughout the whole process in making sure we got what was best for us. Thanks, you’ve been a huge help.

16 February 2024
Unprompted review
Rated 5 out of 5 stars

A truly exceptional service

From the start of my conversation with Sam right until the very last email, Sam went above and beyond to deliver an exceptional service to me. He really left no stone unturned in my search for good quality mortgage insurance and income protection.

I can’t praise Sam’s service enough and would like to thank him for his time and effort.

1 February 2024
Unprompted review
Rated 5 out of 5 stars

Great expert advice

Sam gave Great expert advice, really patient when considering all options and will always call back when promised
Great service

14 February 2024
Unprompted review
Rated 5 out of 5 stars

Sam was very helpful and informative

Sam was very helpful and informative, we went through the insurance proces, policies and questions smoothly to successfully complete all forms. I was given more options to make the right decision and everything was explained twice to avoid any further confusion or misunderstandings. Very fair and professional service.

8 February 2024
Unprompted review
Rated 5 out of 5 stars

I recently had the pleasure of working…

I recently had the pleasure of working with Sam at One Life Insurance for my life insurance needs. His expertise and professionalism made the process straightforward and reassuring. Sam listened to my concerns, provided clear options, and helped me choose the right policy. I highly recommend their services for anyone seeking personalised and professional insurance assistance.

5 February 2024
Unprompted review
Rated 5 out of 5 stars

Sam was fantastic

Sam was fantastic! It was our first time taking out life insurance and Sam answered all our questions and explained the process very clearly. Thanks from George & Elena!

24 January 2024
Unprompted review
Rated 5 out of 5 stars

Great help

Sam was a great help in helping us get life insurance. Cheaper than the mortgage broker. Very helpful and explained everything in detail. Thanks Sam

19 January 2024
Unprompted review
Rated 5 out of 5 stars

Friendly

Friendly, genuine and personable. Much better price than I was offered through my mortgage broker. Thanks so much!

18 January 2024
Unprompted review
Rated 5 out of 5 stars

Sam was amazing with us

Sam was amazing with us, super helpful and he made the process seem so easy! Such good customer service and we are very happy with the cover. Thank you Sam!

15 January 2024
Unprompted review
Rated 5 out of 5 stars

Sam provided excellent assistance

Sam provided excellent assistance in helping me choose and review different policies. His dedication to providing detailed information made the process seamless, ensuring I had clear understanding of my options. I highly appreciate his expertise and customer focused approach

11 January 2024
Unprompted review
Rated 5 out of 5 stars

Friendly, patient and clear

Friendly, patient and clear
Sam was very clear and patient making sure we understood all paperwork. He understood our needs and worries. He was very opened to questions and taking time to explain the answers.

Thanks Sam,
Hope and Wey

4 January 2024
Unprompted review

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