I would not use Poplar to support property management. Sure, you will talk to some local people that are very knowledgeable, but their just the broker/realtor sales team. You will then be put into a s... See more
Poplar Homes
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See what reviewers are saying
They manage the home we lease. Require home warrant we can barely get anythng fixed timely bc home warranty also uses 3rf party so ur going through 3 third parties to get anything done. Ive bedn wit... See more
I own 1969 Fashion Ave, Long Beach, CA, 18 units. I have received no notice from Poplar Homes, but my renters are notified to pay their rent to a dropbox. Phone calls to my management company, Actio... See more
They give the owners to much leverage. Poplar is managing the rental property on their behalf, so the owner should only have a say so in, whether or not they agree to allow a tenant to renew a lease.... See more
Company details
Written by the company
Poplar Homes is a Property Technology company in the US that empowers property owners and renters with its full-stack technology designed to streamline the entire rental process. Poplar’s unmatched cloud-based systems, remote teams, and local on-the-ground support provide end-to-end solutions for the common pain points of property management.
Contact info
3031 Tisch Way, STE 110 PW, 95128, San Jose, United States
- (408) 675-5490
- sales@onerent.co
- onerent.co
People also looked at
Unbeatable customer service!
I have been staying in rented homes for over 10 years now and no other company has come even close to Poplar's customer service. I get responses back the same day and issues get rectified quickly.
27 January 2022
Reply from Poplar Homes
Hi Manya,
Thank you for your kind words! It means so much to hear good things from an experienced renter like you. We'll continue to work hard to deliver a seamless rental experience to our customers.
Should you need any assistance in the future, please do not hesitate to reach out.
Live Easy,
Team Poplar Homes (Formerly Onerent)
A good rental property management company
overall, I am very satisfied with Onerent for managing my rental property in the past few years. Excellent service team!
11 January 2022
Reply from Poplar Homes
Hi,
Thank you for the 5-star review! We're glad to hear that we were able to provide a seamless property management experience. Our goal is to help you manage your property so you can have more time to do what you love. Your kind words reassure us that we're on the right path.
Should you need any assistance in the future, please don't hesitate to reach out. We are more than happy to help.
Live Easy,
Team Poplar Homes (Formerly Onerent)
They provided great service to reduce…
They provided great service to reduce my renting house effort
6 January 2022
Reply from Poplar Homes
Hi Jinghao,
Thank you for the kind words! It is our mission to deliver the best rental experience to our customers, and we're glad your had a great time with Poplar Homes. The team will be pleased to hear that we were able to impact your day in a positive way.
Should you need any assistance in the future, please don't hesitate to reach out. We are more than happy to help.
Live Easy,
Team Poplar Homes (Formerly Onerent)
Rea was incredibly communicative and…
Rea was incredibly communicative and professional throughout our interaction and helped both myself and the tenants towards a solution that worked for us both. Very much appreciated!
6 January 2022
Reply from Poplar Homes
Hi Cameron,
Thank you for sharing your experience with Poplar Homes! We're glad everything's been sorted out in a timely manner. We'll make sure your kind words reach Rea and the team.
Please don't hesitate to get in touch if you need help in the future.
Live Easy,
Team Poplar Homes (Formerly Onerent)
I am happy with the support OneRent…
I am happy with the support OneRent provided as a rental management company. OneRent was extremely helpful in getting some repairs that needed to be done. Ariane was professional and quick to respond to my repair request. Very friendly and understanding of my situation. Thank you!
28 December 2021
Unprompted review
Reply from Poplar Homes
Hi Gina,
Thank you for sharing your experience with Poplar Homes! We're glad everything's been sorted out in a timely manner. We'll make sure your kind words reach Ariane and the team.
Please don't hesitate to get in touch if you need help in the future.
Live Easy,
Team Poplar Homes (Formerly Onerent)
Unethical at best
We used onerent to rent a place in Seattle. It was the worst experience. They do a lot to get you to apply and sign the lease. Really aggressive tactics and are unethical.
After we signed the lease, I was contacted by one rent that there was an update made to the lease agreement which they represented was just an update on how we pay rent. Come to find out that the lease stated that the landlord was on the hook to pay for water, garbage and the updated lease tried to make water and garbage our responsibility as tenants. They misrepresented the change and called me rather than my husband that is an attorney to try and get one over on me. This was the beginning of a long list of grievance I have with this company. This is an unethical company, I recommend not to do business with them.
28 December 2021
Unprompted review
Reply from Poplar Homes
Hello Ashley,
Thank you for taking the time to write a review. We apologize for your less-than-satisfactory experience. We assure you that this is not the Poplar standard.
Here at Poplar, we take feedback seriously because we understand that customer experience is the most effective way of identifying areas of improvement.
We want to understand what happened in full detail so we can take appropriate action and ensure it does not happen again. Please reach us at feedback@poplarhomes.com so we can discuss further.
Your help is immensely appreciated.
Looking forward to hearing from you,
Team Poplar Homes
Reply from Poplar Homes
Hi,
Thank you for sharing your positive experience with Poplar Homes and appreciating the efforts of our Team! We'll let the Team know about your kind words!
Please don't hesitate to get in touch if you need help in the future.
Live Easy,
Team Poplar Homes (Formerly Onerent)
Washer Machine Service Request (Althea Helped!)
I had a washer issue and contacted the Maintenance team from Poplar and Althea was the individual who helped me throughout the process. They allowed me to select my own contractor and get reimbursed on my next months rent! Job well done by Althea and the team for making the process so smooth and seamless. Response times were always quick and I felt like they really listened to my requests. Great Job!
10 December 2021
Unprompted review
Reply from Poplar Homes
Hi Sonia,
Thank you for sharing your 5-star experience with Poplar Homes and appreciating the efforts of our Maintenance Team!
Our team works hard to meet expectations of our customers. Getting great feedback like yours further motivates us to take the extra mile. We'll let the Team know about your kind words!
Please don't hesitate to get in touch if you need help in the future.
Happy to serve,
Team Poplar Homes (Formerly Onerent)
Awesome Staff
Ms. Beverly is awesome and the rest of onerent apartment ⭐️ Very professional and friendly - thank you all
30 November 2021
Reply from Poplar Homes
Hi Sonia,
Thank you for sharing your 5-star experience with Poplar Homes and appreciating the efforts of our Team!
Our team works hard to meet expectations of our customers. Getting great feedback like yours further motivates us to take the extra mile. We'll let the Team know about your kind words!
Please don't hesitate to get in touch if you need help in the future.
Happy to serve,
Team Poplar Homes (Formerly Onerent)
Great service
Great service. Things are seamless the way it is handled by the associates.
22 November 2021
Reply from Poplar Homes
Hi customer,
Thank you for sharing your 5-star experience with Poplar Homes and appreciating the efforts of our Team! We'll continue to keep on giving you a seamless experience. We'll let the Team know about your kind words!
Live Easy,
Team Poplar Homes (Formerly Onerent)
Keep up the great work
18 November 2021
Reply from Poplar Homes
Hi customer,
Thank you for sharing your 5-star experience with Poplar Homes and appreciating the efforts of our Team! We'll continue to keep on giving you a seamless experience. We'll let the Team know about your kind words!
Live Easy,
Team Poplar Homes (Formerly Onerent)
John Paul was in charge of our lease…
John Paul was in charge of our lease renewal and was very responsive, communicative and thorough in doing so. We appreciated him much!
17 November 2021
Reply from Poplar Homes
Hi customer,
Thank you for sharing your 5-star experience with Poplar Homes and appreciating the efforts of our Team! We'll continue to keep on giving you a seamless experience. We'll let the Team know about your kind words!
Live Easy,
Team Poplar Homes (Formerly Onerent)
Excellent customer service
17 November 2021
Reply from Poplar Homes
Hi customer,
Thank you for sharing your 5-star review experience with Poplar Homes! Your kind words inspires us to continue providing a hassle-free experience.
Live Easy,
Team Poplar Homes (Formerly Onerent)
A great place to leave “ Diamond Creek…
A great place to leave “ Diamond Creek Apartments Morgan Hill”.
The entire staff are very helpful to our needs, and are quick to attend to any problems that arise . The grounds and facilities are kept clean every day by friendly courteous workers. I live here for 3 years and could not feel safer anywhere else....a beautiful apartment.
It was a pleasure working with
Ariane Joy Zamora and Roxanne very nice and responsive to questions and concerns. They both excellent. We would highly recommend you guys to anyone Ye guys have an amazing team! Keep up the great work. Thank you
17 November 2021
Unprompted review
Reply from Poplar Homes
Hi Carla,
Thank you for sharing your amazing experience and appreciating the efforts of our Team! Your kind words inspires us to continue providing a hassle-free rental experience.
Live Easy,
Team Poplar Homes (Formerly Onerent)
John Paul was decisive
John Paul was decisive, helpful and concerned with my bottom line.
He's got it
15 November 2021
Reply from Poplar Homes
Hi Jay,
Thank you for leaving a 5-star review and appreciating the efforts of our Team! Your kind words inspires us to continue providing a hassle-free experience.
Live Easy,
Team Poplar Homes (Formerly Onerent)
Great Support
Great Support
I want to thank the team for their prompt follow up and consultation. Thank you very much.
14 November 2021
Reply from Poplar Homes
Hi customer,
Thank you for sharing your positive experience with Poplar Homes and appreciating the efforts of our Team! We'll continue to strive in giving you the best experience and let the team know about your kind words!
Please don't hesitate to get in touch if you need help in the future.
Live Easy,
Team Poplar Homes (Formerly Onerent)
Amazingly helpful people
Amazingly helpful people, it took a while but things get done the way it should be.
10 November 2021
Unprompted review
Reply from Poplar Homes
Hello Tariq,
Thank you for sharing your 5-star experience with us and appreciating the efforts of our Team!
We're glad you're satisfied with our services. We'll work hard to keep giving you the best experience and let the team know about your kind words.
Live Easy,
Poplar Homes (Formerly Onerent)
It took three weeks to replace the…
It took three weeks to replace the stove; which is unacceptable. And no one has followers up after numerous requests for how I will be compensated for my extreme inconvenience.
7 November 2021
Reply from Poplar Homes
Hi customer,
Thank you for taking the time to raise your concerns. We’re sorry to hear about your experience.
We sincerely apologize for the delays in addressing your maintenance concern due to unforeseen circumstances such as very limited availability of tech vendors, and back and forth with the owner in acquiring approval of the estimate, and next course of action. Upon further investigation, our team went on to look for a licensed technician who can visit your premises to diagnose the issue, the initial appointment was scheduled on October 26th between 12 pm-2 pm, however, the vendor contacted us to have it rescheduled due to no available tech can take on the job, therefore, advising us to move it on the 28th or 29th. Knowing how urgent the concern was, our team didn’t agree for the appointment to be pushed that far along. Our maintenance team expedited the work order with the said vendor and was able to set the new schedule on the 27th instead. After the tech’s visit, it took them 2 days to deliver us their diagnosis and estimate. After we received and reviewed the report from them, we coordinated with the owner and recommended having the oven replaced with a new unit, considering the cost of the repair. We reached out to you for an update and asked for the stove details and measurements so the owner could place an order for replacement. Finally, the new stove was delivered and installed on November 6th. We also convinced the owner to approve and provide compensation for the days you were unable to use the appliance. The owner agreed to a $150 compensation, which will be deducted from your December rent. There were a few hiccups that resulted in delays, but please know that our team did all we could in the given situation and used all resources to ensure the completion of your maintenance request.
Again, our deepest apologies for the inconvenience. We highly appreciate your honest feedback as it will help us grow and improve from here.
Rest assured that we will strive to deliver better service moving forward and that this won’t happen again. Please don’t hesitate to let us know if there is anything else we can do to help.
Sincerely,
Team Poplar Homes (Formerly Onerent)
Paul was very courteous and to the pt.
Paul was very courteous and to the pt.
Thanks
Raj
31 October 2021
Reply from Poplar Homes
Hi customer,
Thank you for sharing your positive experience with Poplar Homes and appreciating the efforts of our Team! We'll let the Team know about your kind words!
Please don't hesitate to get in touch if you need help in the future.
Live Easy,
Team Poplar Homes (Formerly Onerent)
Forever grateful for this
We are so thankful for this or else we would have never bought our dream home! It's worth mentioning their information and data were definitely accurate. Forever grateful for this website.
30 October 2021
Reply from Poplar Homes
Hi Gregg,
Thank you for sharing your 5-star Poplar Homes experience!
Our goal is to make your rental experience easier to view properties and recommend homes that you and other prospective renters may like! Your kind words inspires us to continue providing a hassle-free experience.
Live Easy,
Team Poplar Homes (Formerly Onerent)
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