One Source Process Reviews 861

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 318 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting its professionalism, efficiency, and the seamless nature of the process. Many people appreciate the quick response times and the excellent customer service provided by the staff, who are described as helpful, kind, and knowledgeable. The overall user experience is frequently noted as positive, with many consumers expressing satisfaction with how quickly their documents were processed and returned. However, some customers also noted issues with communication, mentioning slow responses or inconsistencies in who they were communicating with. A few other people also felt that the website was not user-friendly and required multiple attempts to navigate successfully.

What people talk about most

Service

Consumers find service to be positive, highlighting its efficiency, professionalism, and reliability. Many... See more

Response time

Customers generally report positive experiences with response times. Many reviewers highlight the efficiency... See more

Staff

People report positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

Users describe positive interactions with customer service. Many reviewers highlight the excellent... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing the process as easy, quick,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had never used this service before, I had to send a POA to an attorney in Costa Rica. The attorney recommended One Source Process and I'm sure glad they did. They kept in contact with me, patiently... See more

Rated 5 out of 5 stars

I did federal authentication and embassy legalization for a bunch of documents with One Source Process. Everything went smooth and I am happy with the results. In the beginning I was a bit nervous to... See more

Rated 5 out of 5 stars

I needed my background check (Nov)apostillized before January. I was nervous with the government shutdown and if that would impact the process. After researching; I’m happy I decided to use One Sourc... See more

Company replied

Rated 5 out of 5 stars

Second time I used One Source Process to serve papers in the Washington D.C. area. They accommodated my special needs in attaching original documents to documents sent via PDF. Returned the Circuit... See more


Company details

  1. Legal Services
  2. Notary Public
  3. Process server

Written by the company

One Source Process stands at the forefront of the legal services sector, offering comprehensive process serving and document processing solutions. Our commitment to expertise, efficiency, and personalized client service sets us apart. Based strategically in Washington, DC, and supported by satellite offices across the country, we cater to clients in all 50 states and territories. Our wide array of services includes process serving, document apostille and legalization, skip tracing, mobile notary services, court filing, document retrieval, and subpoena preparation, ensuring a one-stop solution for diverse legal needs.


Contact info

4.8

Excellent

TrustScore 5 out of 5

861 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Hague Apostille Required? One Source Without Hesitation

I submitted an FBI background check for Hague Apostille to the Dept. of Authentications in preparation for an interview for a European visa. With 14 days remaining and no means of communicating with this office regarding documents they received from me 7 weeks prior, I became concerned and hired One Source. Their staff were outstanding- I explained my time constraints, and without making any promises they assured me they would endeavour to get the processed documents processed - the FedEx driver handed me a package 1hr 43 minutes before I was to leave for my flight. Special thanks to Nancy Rivera, she diligently assured the necessary attention to detail before dispatching the envelope. Incidentally, I received my self-submitted Hague Apostile the day I returned from my visa interview.

18 December 2025
Rated 5 out of 5 stars

Fast and well translated.

Fast and well translated.
Needed it for court documents and the judge accepted it. The service was done in less than a week for 2 documents. Can’t complain.

11 November 2025
Rated 5 out of 5 stars

Fast and Easy

All dates were met and no issues arose during the process. Very appreciative of swift, accurate and professional work.

13 November 2025
Rated 3 out of 5 stars

Good Service - Poor International shipping

Overall I was happy with the service One Source Process provided. I ordered a Marriage Certificate from the State of Washington, to be used in Thailand. Cost for their service was $625 USD (including $75 for International shipping). They gave me the procedure needed to order the document and then they handled the rest. They kept me updated as the document moved between each government office. Once the document was returned from the Thailand Embassy they shipped the document back to me, and this is where I was unhappy about the service. The document I paid over $600 USD to be used by the Thai government was shipped halfway around the world in a flimsy FedEx document envelope. The envelope was bent and the document has folds in it and now looks like an unprofessional document. I paid $75 for the international shipping and they could have used an envelope that would protect the document. I understand it was FedEx that caused the damage, but a sturdier envelope would have prevented the damage to the document.

26 September 2025
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Reply from One Source Process

Hi John,

Thank you for taking the time to share your feedback. I’m sorry for the inconvenience you experienced, and I’d like to offer a refund of the shipping fee as a gesture of goodwill.

While the shipping issue was largely outside of our control, I fully understand how upsetting it is to receive documents that aren’t in perfect condition. In over 15 years of processing apostilles and legalizations, situations like this have been extremely rare.

Because our network spans multiple states and countries, we aren't always able to coordinate the exact type of packaging each of our agents uses. FedEx also does not offer rigid mailers, only boxes, which significantly increase shipping costs for clients, especially for international deliveries. We do our best to balance protection with practicality, and we’ll be reviewing this internally to see where we can tighten our process.

Please feel free to reach out if there’s anything further we can assist with. Expect the shipping fee refund within the next week.

Best regards,

Brandon Yoshimura
CEO, One Source Process LLC

Rated 5 out of 5 stars

This is the 2nd time I've used there…

This is the 2nd time I've used there services and I must say the best in the business. Thank you so much!

13 November 2025
One Source Process logo

Reply from One Source Process

Thanks so much for your continued business Jaime! It is greatly appreciated!

Rated 5 out of 5 stars

Personnel were very responsive and…

Personnel were very responsive and willing to accommodate last minute changes. They kept me informed of the attempts made to serve the deponent.

5 November 2025
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Reply from One Source Process

It was our pleasure to work on your case Tammy. Thank you for the review!

Rated 5 out of 5 stars

I used One Source to apostille my FBI…

I used One Source to apostille my FBI background summary report for a visa application. They were helpful, efficient, and friendly throughout the process. When I later decided I didn't need the translation service, they promptly and easily refunded that portion.

12 October 2025
Unprompted review
One Source Process logo

Reply from One Source Process

Thank you very much for the review Holly!

Rated 5 out of 5 stars

Easy

Easy to contact, to order, to pay, to get.

4 November 2025
One Source Process logo

Reply from One Source Process

Our core tenants! Thank you for the review and business Gerardo!

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