One World Travels UK Reviews 

647
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 310 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, patient, and efficient throughout the booking process, ensuring smooth communication from start to finish. Many people found the holiday booking process easy and stress-free, appreciating the personalized service and amazing deals tailored to their needs. However, some customers also noted issues with the service, describing it as unhelpful when problems arose or when seeking refunds. These people reported concerns about broken promises, lack of communication, and feeling unsupported during difficult times.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, patience, and prompt... See more

Holidays

Customers consistently note positive experiences with holidays, often praising the helpfulness and efficiency... See more

Service

Reviewers highlight positive aspects of service, with many praising the quick, efficient, and personalized... See more

Booking process

Users describe positive interactions with the booking process, often highlighting how easy and stress-free it... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are a very indecisive family and have flitted between various different holidays this year - all at last minute (we finally booked yesterday and we fly in a week). Our agent (Ruby Elliot) has been... See more

Rated 5 out of 5 stars

Peter Kennedy helped me sort a Disneyland Paris trip for my son. Great service. Very professional. Quick responses . Easy booking, super helpful

Rated 5 out of 5 stars

Communication has been brilliant from start to finish. Ive never booked with any other company than Tui I havent been on my holiday yet but everything's been sent over in plenty of time and Martin W... See more

Rated 5 out of 5 stars

Ruby Elliot made the whole booking experience so easy being that I run my own business and have very little time to book any type of trip She made the whole process so easy to follow being very thoro... See more


Company details

  1. Travel agent
  2. Tour Agent
  3. Tour operator
  4. Tourist Information Centre
  5. Travel deals

Written by the company

At Oneworldtravel UK, we don’t just plan vacations—we design extraordinary experiences that inspire, delight, and stay with you for a lifetime. Whether it’s uncovering hidden gems, indulging in luxury escapes, or embarking on life-enriching adventures, we tailor every detail to turn your travel dreams into reality. Let us take the stress out of planning so you can focus on what truly matters: creating memories that last forever. Proudly part of OWT Group Ltd


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

647 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 12% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(647)

297 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I got in contact with Martin Wolfe…

I got in contact with Martin Wolfe through Facebook regarding a quote on a trip with family. He was extremely helpful and efficient with coming back to me on price. It is a booking for a party of 10, and his ideas and suggestions were fantastic. I haven’t book with them yet as I have to talk to family about it. If you’re thinking of a holiday definitely get in contact with him. Regards Mary Mallin

29 December 2025
Unprompted review
Rated 5 out of 5 stars

I had a great experience with One World…

I had a great experience with One World Travels UK. Ruby Elliot was very kind, extremely helpful, and always available to answer all my questions. She really took the time to understand what I was looking for and helped me find a holiday that truly suits me. I really appreciate her support and professionalism. Highly recommended!

30 December 2025
Unprompted review
Rated 5 out of 5 stars

Family holiday to Thailand

Ruby Elliot was super helpful in helping us to find the perfect family holiday to Thailand. She took our wishlist into consideration, made tweaks to the itinerary and hotel choices upon request and brought it in on budget.

27 December 2025
Unprompted review
Rated 5 out of 5 stars

I received Ruby Eliot contact about a…

I received Ruby Eliot contact about a travel which I am looking forward to do. She was very helpful and is willing to assist me in anything I need to make it happen. I’ve not decided yet, because I just started my search, but so far she has been doing a great job.

24 December 2025
Unprompted review
Rated 5 out of 5 stars

Jordan Parker EuroDisney

Jordan Parker sorted out holiday to EuroDisney for Xmas and we had a wonderful time! Jordan msgd loads- even when we were out there- to make sure everything went to plan.

20 December 2025
Unprompted review
Rated 5 out of 5 stars

I reached out to One World after seeing…

I reached out to One World after seeing an advert on Fb. I filled a form requesting more info. Ruby responded promptly to my request and provided me all the information and was very patient and friendly. I am yet to use the travel package from this company but with people like Ruby on board, Im sure it will be a good experience.

22 December 2025
Unprompted review
Rated 5 out of 5 stars

My experience was great the lady was…

My experience was great the lady was very kind and very helpful will be getting in contact with Ruby Elliott as soon as my holidays dates are ready thankyou very much Ruby Elliott was very polite and helpful

20 December 2025
Unprompted review
Rated 5 out of 5 stars

Ruby has gone above and beyond

I have been in contact with Ruby Elliot to book a package holiday to Disneyland Paris for myself & 5 children. Ruby has been very professional and informative throughout. Nothing was too much. Highly recommend

13 December 2025
Unprompted review
Rated 5 out of 5 stars

I was dealing with Ruby elliot she was…

I was dealing with Ruby elliot she was very good infact excellent, how she went out of her way to assist in everything I needed ,she's a credit to your company ,there was nothing g she couldn't help me with ,and effectively was brilliant thankyou so much jo xx

4 December 2025
Unprompted review
Rated 1 out of 5 stars

Overpriced Quote and Poor Customer Service

I contacted them to book a Maldives holiday, but the quote they gave me was £1,000 more than the exact same package on Expedia. I understand that agents earn commission, but £1,000 extra is completely unreasonable.

When I challenged this, I received a generic, copy-and-paste style response with excuses and was told they would get back to me. They never did.

Don’t waste your time.

12 December 2025
Unprompted review
Rated 5 out of 5 stars

Maybe Next Time

Although I didn’t end up booking an experience with One World Travels, the booking coordinator (Jordan Parker), was super helpful in putting together what looked to be an awesome 10 day itinerary. It’s a shame my partner wants to explore somewhere else!

8 December 2025
Unprompted review

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