One World Travels UK Reviews 

646
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 310 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, patient, and efficient throughout the booking process, ensuring smooth communication from start to finish. Many people found the holiday booking process easy and stress-free, appreciating the personalized service and amazing deals tailored to their needs. However, some customers also noted issues with the service, describing it as unhelpful when problems arose or when seeking refunds. These people reported concerns about broken promises, lack of communication, and feeling unsupported during difficult times.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, patience, and prompt... See more

Holidays

Customers consistently note positive experiences with holidays, often praising the helpfulness and efficiency... See more

Service

Reviewers highlight positive aspects of service, with many praising the quick, efficient, and personalized... See more

Booking process

Users describe positive interactions with the booking process, often highlighting how easy and stress-free it... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are a very indecisive family and have flitted between various different holidays this year - all at last minute (we finally booked yesterday and we fly in a week). Our agent (Ruby Elliot) has been... See more

Rated 5 out of 5 stars

Peter Kennedy helped me sort a Disneyland Paris trip for my son. Great service. Very professional. Quick responses . Easy booking, super helpful

Rated 5 out of 5 stars

Communication has been brilliant from start to finish. Ive never booked with any other company than Tui I havent been on my holiday yet but everything's been sent over in plenty of time and Martin W... See more

Rated 5 out of 5 stars

Ruby Elliot made the whole booking experience so easy being that I run my own business and have very little time to book any type of trip She made the whole process so easy to follow being very thoro... See more


Company details

  1. Travel agent
  2. Tour Agent
  3. Tour operator
  4. Tourist Information Centre
  5. Travel deals

Written by the company

At Oneworldtravel UK, we don’t just plan vacations—we design extraordinary experiences that inspire, delight, and stay with you for a lifetime. Whether it’s uncovering hidden gems, indulging in luxury escapes, or embarking on life-enriching adventures, we tailor every detail to turn your travel dreams into reality. Let us take the stress out of planning so you can focus on what truly matters: creating memories that last forever. Proudly part of OWT Group Ltd


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

646 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 13% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(646)

295 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Trip to Thailand 🇹🇭

So I knew I wanted to go Thailand for my birthday and wanted to go to multiple places Bangkok and Phuket. I usually sort my trips out myself but it was confusing.I spoke with Jordan Parker who sorted out our whole trip. Which really helped make it a smooth experience. Very pleasant and efficient service.

21 January 2026
Unprompted review
Rated 4 out of 5 stars

Thank you OWT!

Jordan Parker was a pleasure to deal with whilst booking my holiday to Mallorca. Patient, helpful and efficient. Thank you so much!

20 January 2026
Unprompted review
Rated 5 out of 5 stars

Trip to krakow

Myself and my husband booked a 3 night break to krakow through jorden parker at one world travel uk.he arranged everything from flights,tranfers,hotel,excursion.he was very efficient and everything was fantastic.will definatetly book through him for my nxt holiday.

9 January 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful and efficient.

Jordan Parker was very helpful and efficient in helping me find holiday packages. I was unsure of where we wanted to go and Jordan was very patient and looked up several holidays for me and my family. Nothing was too much trouble for him.

13 January 2026
Unprompted review
Rated 5 out of 5 stars

I asked for information for a possible…

I asked for information for a possible trip, and I was very satisfied with the detailed information that Jordan Parker sent me quickly, planning my vacation excellently. Excellent service, and I hope to be able to go.
Thanks Jordan

10 January 2026
Unprompted review
Rated 5 out of 5 stars

Review: 5 Stars – Seamless Family Holiday in Phuket thanks to Jordan!

We just returned from a 10-night family holiday to Thailand, and it was perfection from start to finish. A huge thank you to our agent, Jordan, who was instrumental in making this trip a success.
Accommodation: Le Méridien Phuket Mai Khao Beach Resort
Jordan booked us into the 5-star Le Méridien Phuket Beach Resort, and it was stunning. Traveling as a family of four, we loved having access to their private beach—it felt like our own secluded paradise. The location was the perfect balance: quiet and luxurious for relaxing, yet close enough to Patong Beach whenever we wanted to dive into the shopping and vibrant nightlife.
Why Jordan is the best:
• Always Available: Jordan was incredibly supportive throughout the entire process. He was always quick to respond and felt like he was "on call" whenever we had a question.
• Expert Planning: He secured us great flights and high-quality rooms that suited a family perfectly.
The Verdict
Honestly, 10 days wasn't enough! There was so much to see and do, and Jordan made sure we didn't waste a second of it. If you want a stress-free, high-end travel experience, I highly recommend booking through him. We will definitely be back!

25 November 2025
Unprompted review
Rated 5 out of 5 stars

Jordan Parker was extremely helpful…

Jordan Parker was extremely helpful with our Disneyland Paris holiday. He was friendly, professional, and made the whole process easy and stress-free. Thanks to his support!Looking forward to our Holiday!

8 January 2026
Unprompted review
Rated 1 out of 5 stars

This company has the worse service ever…

This company has the worse service ever
They lie about then booking tickets what happened is full payment was due I there messed us about for weeks and when full was requested the price had gone up by neatly £500 so we asked why and the extra cost was that the airline prices had gone up
So we asked how can go up when we booked the flights they also changed the fright to a no stop flight to a 1 stop flight and that’s not what we asked for so we said book the right flight and would pay
That night they spoke to me and asked me to pay there als gave me the flight details and the booking reference my pattern said she didn’t fell right about this so she checked the booking reference and it don’t exist at that point we lost all trust in them so asked for our money back it took 8 months for them to repay it and promised several time promised to pay it the last thing they did was to try and blackmail me saying if I don’t remove my reviews they would not pay me back

Kevin

1 January 2026
Unprompted review
Rated 5 out of 5 stars

Ruby Elliott has been extremely helpful…

Ruby Elliott has been extremely helpful and busy looking at various options for our honeymoon. Her knowledge has been great and although not booked with her this time will consider them for our next vacation, would strongly recommend

30 December 2025
Unprompted review
Rated 5 out of 5 stars

Martin Wolfe was absolutely fantastic…

Martin Wolfe was absolutely fantastic from start to finish. He was professional, knowledgeable, and incredibly helpful throughout the entire process. He took the time to understand exactly what we were looking for and made everything feel easy and stress-free. His communication was clear, prompt, and friendly, and he went above and beyond to make sure every detail was covered.

Thanks to Martin, our travel experience was smooth, well organised, and enjoyable. I wouldn’t hesitate to recommend him to anyone looking for excellent service and genuine care. A real credit to the company 🙂

22 December 2025
Unprompted review

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