Online Carpets Reviews 6,426

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,819 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent quality of the products, finding them to be exactly as ordered and representing great value for money. The ordering process is consistently described as easy and straightforward, with many appreciating the competitive pricing that often beats local and high street stores. Reviewers also praise the fast and efficient delivery service, with many drivers noted for being helpful, professional, and accommodating. However, some customers experienced issues with damaged products upon arrival, including cuts, holes, or scratches, and felt that the company's online images did not accurately represent the product's true color. Additionally, a few people reported problems with delivery, such as delays, unhelpful drivers, or poor communication regarding order status, leading to frustration and inconvenience.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting the speed and efficiency... See more

Product

Customers consistently note positive experiences with product quality and value, often highlighting that the... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing satisfaction with the quality... See more

Price

Users describe positive interactions with price, frequently highlighting the affordability and excellent... See more

Order

Customers had positive experiences with order, finding the process easy and straightforward from samples to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant service from online carpets,ordering was easy delivered was very quick and the carpet came very well wrapped up and the delivery man put the carpet where I wanted it to go without no fuss. T... See more

Rated 5 out of 5 stars

I tried online carpets having no prior knowledge of them. Ordering was simple with the on site calculator reliably telling me how many packs I need. I was kept informed of the delivery date, whic... See more

Rated 5 out of 5 stars

Cannot recommend this company enough. Very affordable flooring and free fast delivery. Have placed 2 orders so far, one for laminate flooring then one for carpets. Both were over the free delivery amo... See more

Rated 5 out of 5 stars

Amazing from ordering to delivery and us laying rhe flooring. I got so many quotes from local shops, large shops and nothing came close to the cost of this. Great quality, exactly what I ordered. I ha... See more


Company details

  1. Carpet Retail Shop

Written by the company

Online Carpets stocks thousands of top‑quality carpets, vinyl, LVT, laminate and artificial grass, plus every tool and accessory you need for a beautiful finish. Try up to six free samples to compare textures and colours in your own home. We offer free delivery on orders over £249 and our Price Promise means you won’t find a better deal. Backed by expert advice and trusted by homeowners and professionals, shop anytime at onlinecarpets.co.uk.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6k reviews

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Replied to 98% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Product and service excellent

Good communication with regular updates on the progress of my order. Delivery was smooth and efficient and within the promised time frame. The delivery driver was pleasant and helpful. The carpet I ordered from the sample supplied was very good quality at a very reasonable price as was the underlay. Both were made from recyclable material and "breathable" which was essential for the intended location. Both have been installed for 3 weeks now and I've had no problems. Very pleased with both product and service.

2 April 2026
Unprompted review
Rated 3 out of 5 stars

OK!!

Definitely unbeatable price. But delivery and return needs improvement. Delivery slot can not be chosen despite paying - can get 2 day window only which is an inconvenience. I had to give a hand because it was a one-man delivery. Very heavy carpets. Overall value but at a cost.

26 April 2026
Unprompted review
Rated 5 out of 5 stars

Ordering our Vinyl was nice & easy

Ordering our Vinyl was nice & easy once we had our measurements. We didn't have to wait long before it all arrived. Nicely rolled & neat.
We are more than happy with our order and there was no need to communicate. Thank you!

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely delighted with our second…

Absolutely delighted with our second purchase, the quality is excellent and fantastic value for money. Fastest delivery, deliver within two days of ordering and kept updated, with an exceptional delivery driver who was professional, friendly and so helpful. Highly recommended. We will definitely be ordering again.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

ONLINE CARPETS DO IT RIGHT

It was very easy to navigate the site, and the choice of carpers and rugs were endless. Even the transaction was so easy, with no hiccups. Communication from the start to the delivery was constant, and on the day of delivery, the delivery person phoned an hour before arriving, so you had time to move any last bits of furniture to lay the carpet. Overall 10 out of 10, and I will be recommending you to friends because all budgets are catered for. Cheers 🍻 👏 ✌️

18 March 2026
Unprompted review
Rated 5 out of 5 stars

Great experience in every way

People were very helpful when I rang to ask questions. The samples i ordered arrived promptly. Once I place my order its progress was daily. The person who did the delivery kept in contact whilst travelling and was helpful in helping us post the heavy rolls of carpet and underlay through the window!
Great experience all round. Saved a lot by not buying from the High Street.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Online review

The price was brilliant the quality very good and delivery service was excellent.It was easy to order my carpet and great choice of coloirs

24 April 2026
Unprompted review

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