Brilliant service from online carpets,ordering was easy delivered was very quick and the carpet came very well wrapped up and the delivery man put the carpet where I wanted it to go without no fuss. T... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I tried online carpets having no prior knowledge of them. Ordering was simple with the on site calculator reliably telling me how many packs I need. I was kept informed of the delivery date, whic... See more
Cannot recommend this company enough. Very affordable flooring and free fast delivery. Have placed 2 orders so far, one for laminate flooring then one for carpets. Both were over the free delivery amo... See more
Amazing from ordering to delivery and us laying rhe flooring. I got so many quotes from local shops, large shops and nothing came close to the cost of this. Great quality, exactly what I ordered. I ha... See more
Company details
Written by the company
Online Carpets stocks thousands of top‑quality carpets, vinyl, LVT, laminate and artificial grass, plus every tool and accessory you need for a beautiful finish. Try up to six free samples to compare textures and colours in your own home. We offer free delivery on orders over £249 and our Price Promise means you won’t find a better deal. Backed by expert advice and trusted by homeowners and professionals, shop anytime at onlinecarpets.co.uk.
Contact info
United Kingdom
- 0800 9705 705
- info@onlinecarpets.co.uk
- onlinecarpets.co.uk
4.7
Excellent
6k reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
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Excellent from start to finish even…
Excellent from start to finish even delivery driver 5 stars and will be back for more soon thank you
1 April 2026
Unprompted review
A great choice of flooring to choose…
A great choice of flooring to choose from. Easy to use website and order. The vinyl roll I got is of good quality for a great price. Easy to lay and looks lovely in my kitchen. Fast delivery. I would definitely recommend.
1 April 2026
Unprompted review
At the moment I’m incredibly…
After a problem with the delivery of the carpets I raised the issue promptly and they did investigate and come to an amicable agreement so this was good ,yet to fit the carpet as I had to cancel the fitter due to the issue but hopefully will be as advertised when fitted thankyou
23 April 2026
Unprompted review
Reply from Online Carpets
Hello Hereiam.
Thank you for taking the time to leave a review following your delivery. We’re sorry to hear that you’re unhappy with your experience.
While issues can occasionally occur, we’re able to arrange collections and replacements provided items remain unaltered. Due to routing, this can sometimes take a little longer, but we typically aim to resolve matters within around 3 working days.
We advise customers not to book a fitting until the order has been received and checked, to ensure everything is correct beforehand.
We’d really like the opportunity to look into this further, so we’ve requested some additional information from you. Once received, a member of our team will be in touch directly.
Kind regards,
Joanne.
Excellent service
Excellent service - I needed to match existing laminate floor - samples ordered arrived within 48hrs - perfect match - flooring ordered & delivered in 5 days with specialist delivery firm.
Will definitely use again!
28 March 2026
Unprompted review
Website showed what was in stock which…
Website showed what was in stock which was helpful. Delivery was quick and we were given 3 possible delivery days. The delivery company emailed us the day before to confirm they would come and gave a window of delivery time, My only complaint would be that the carpet wasn't wrapped very well. However I would stlll order from them again and recommend others.
23 March 2026
Unprompted review
Effortless from beginning to end
Effortless from beginning to end, delivered on time, delivery driver was lovely, so helpful and very polite and friendly. I would absolutely purchase from here again, love my new vinyl, great price and great quality.
1 April 2026
Unprompted review
Great company we have had several…
Great company we have had several carpets from them for 2 properties,all very good
3 April 2026
Unprompted review
Great flooring at a great price and…
Great flooring at a great price and delivered to my door. I will definitely be back again for my next floor covering
30 March 2026
Unprompted review
Good price and prompt delivery.
21 April 2026
Unprompted review
The service & support was great
The service & support was great. The carpets were well priced and of quality samples provided
Good online responsible company.
17 April 2026
Unprompted review
Ordered some quickstep flooring
Ordered some quickstep flooring, very pleased with process and delivery. Would use again. Thanks
24 March 2026
Unprompted review
Great service and prices and products
Great service and prices and products
9 April 2026
Unprompted review
Great products bought carpets and wood…
Great products bought carpets and wood flooring and both amazing. Really good value and high quality. Would highly recommend
4 April 2026
Unprompted review
It's was easy to order and great staff
It's was easy to order, I had to call for some information about delivery and the lady on the phone was wonderful and helpful.
Easy to track on day of delivery and the delivery guy so happy and helpful
27 March 2026
Unprompted review
Online carpets website was extremely…
Online carpets website was extremely easy to use, the range of flooring was great, their helpful calculator was excellent too, allowing me to calculate how much flooring was required and how much. Then ordering online was easy too, product was delivered, the delivery man was brilliant he even helped carry it into my house, he got five stars. The eventually fitting was a breeze, German engineering at its best. Floor down now wife has just held her first dinner party, thank you Online Carpets five stars!?!
10 April 2026
Unprompted review
Great price very good quality good…
Great price very good quality good range quick delivery and superb communication ..faultless will definitely use again 1st time but won't go anywhere else now.
16 March 2026
Unprompted review
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