Online Lighting Shop Reviews 

748
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient service and prompt delivery, often noting items arrived even quicker than anticipated. People frequently highlight the excellent quality of the products, which are often described as stunning and better than expected. Many reviewers appreciate the careful packaging, ensuring items arrive safely without damage, and find the ordering process easy with good communication. However, some customers also noted that delivery was slow or took longer than expected.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, with many reviewers praising the prompt and efficient... See more

Product

Reviewers highlight positive aspects of product quality, with many describing items as stunning, beautiful,... See more

Service

Users describe positive interactions with service, consistently highlighting its excellence and efficiency.... See more

Quality

Reviewers consistently mention positive feedback about quality, with many praising the great quality of... See more

Order

Customers had positive experiences with order, with many reviewers expressing satisfaction with the ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very efficient service and delivery. Items were well packaged and no breakages. Good value for money. I am waiting on a few lights and have messaged Eoghan. He is excellent to get back to customers, a... See more

Company replied

Rated 5 out of 5 stars

I emailed this company with a couple of questions relating to style and shipping and received a very quick and helpful response. This helped me to make a decision to place an order for 4 outdoor Itali... See more

Company replied

Rated 5 out of 5 stars

Absolutely brilliant Customer Service 5*. I was looking for a spare of an item that was out of stock so I made contact via online chat. Orlagh could not have been more helpful. She found a replace... See more

Company replied

Rated 5 out of 5 stars

I ordered the six pack deal and paid express delivery. I was contacted quickly and offered the twelve pack at a knock down price to replace my order. Express delivery charge was reimbursed to my acc... See more

Company replied


Company details

  1. Lighting Shop
  2. Home Furniture Shop
  3. Home improvement shop
  4. Interior designer
  5. Lamp shade supplier

Written by the company

The Online Lighting Shop is one for the largest online sellers of lighting in Ireland. We provide both interior and exterior lighting ranging from traditional lights to contemporary lighting, weather you are looking for a particular style of lighting to set the tone of your room we can help you find the right light to suit your unique style. Our dedicated website offers a wide range of lighting at affordable prices, we pride ourselves on providing a great quality service and only dealing with quality lighting products. We do not have a showroom and are an online seller only.


Contact info

4.8

Excellent

TrustScore 5 out of 5

748 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(748)

44 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely delighted

I got exactly what I wanted and it was promptly delivered.
Excellent service.

18 July 2023
Online Lighting Shop logo

Reply from Online Lighting Shop

Thank you for taking the time to leave us such a positive review Sally, we appreciate your feedback & will strive to continue to do our best.

Rated 5 out of 5 stars

I've ordered 3 items now and really…

I've ordered 3 items now and really happy with the quality, price and delivery time. Will be purchasing again.

5 July 2023
Online Lighting Shop logo

Reply from Online Lighting Shop

Thanks so much for your positive review & your continued support to us, we are always delighted to see returning customers

Rated 3 out of 5 stars

The service from.company was good…

The service from.company was good their courier service was not took.a month to deliver and box was extremely damaged lucky the light was in tack .

4 July 2023
Online Lighting Shop logo

Reply from Online Lighting Shop

Hi Leonora, I am sorry to hear your experience a delay. I double checked your order on 29th June & going off your tracking number, it says it was delivered on the 6th July. If this isn't the case, it's always worth sending an email or ringing us & we are more than happy to speak with the courier to resolve any issues. All we go off is the tracking details & were no aware of any delays.
Thanks Orlagh

Rated 5 out of 5 stars

So happy with my order

Bought 2 wall lights, 2 shades and one dining room flush light with extra large shade. So pleased with all of them. Came quickly, good quality and easy to fit. Would defo purchase again :)

5 July 2023
Online Lighting Shop logo

Reply from Online Lighting Shop

Thank you for taking the time to leave us such a positive review Christine. We are delighted you love your purchase :)

Rated 5 out of 5 stars

Very nice company to deal with

Very nice company to deal with. Got products sent out very quick.

4 July 2023
Online Lighting Shop logo

Reply from Online Lighting Shop

Thank you for taking the time to leave us such a positive review, we appreciate your feedback & will pass this onto the team to keep up the good work

Rated 4 out of 5 stars

Lights for Kitchen and Hall

Lights for Kitchen and Hall
Easy ordering online, querey after on ETA was handled professionally, products were exactly as expected and as on the website.

15 June 2023
Online Lighting Shop logo

Reply from Online Lighting Shop

Thank you Simon for taking the time to leave us such a positive review, we appreciate your feedback

Rated 5 out of 5 stars

A lovely standard light

A lovely standard light, which although out of stock when I placed my order, came into stock sooner than expected. Delighted with purchase and also the courteous way I was treated when I phoned with an enquiry about appropriate bulbs for the lamp.

21 June 2023
Online Lighting Shop logo

Reply from Online Lighting Shop

Thank you Annabelle for taking the time to leave us such a positive review, we appreciate your feedback & will pass this onto the team to keep up the good work

Rated 4 out of 5 stars

quick and responsive to questions

quick and responsive to questions. Instructions for the item could have been clearer and there were no cables included to install it which caused some avoidable issues had this been made clearer.

11 June 2023
Online Lighting Shop logo

Reply from Online Lighting Shop

Thanks so much for your review, we will do our best to correct this

Rated 5 out of 5 stars

I am so happy with with my product &…

I am so happy with with my product & the service.
Would purchase again for sure

11 June 2023
Online Lighting Shop logo

Reply from Online Lighting Shop

Thanks so much for your positive review Dolores & your continued support to us, we are always delighted to see returning customers

Rated 5 out of 5 stars

Speedy delivery

11 June 2023
Online Lighting Shop logo

Reply from Online Lighting Shop

Thank you for taking the time to leave us such a positive review Declan

Rated 5 out of 5 stars

Excellent product and service

Excellent product and service. Recommended

29 May 2023
Online Lighting Shop logo

Reply from Online Lighting Shop

Thank you for taking the time to leave us such a positive review, we appreciate your feedback & will strive to continue to do our best. Thank for your support in recommending us Philip

Rated 5 out of 5 stars

Fast and efficient service

Fast and efficient service. I am happy with the quality of the lights purchased

4 June 2023
Online Lighting Shop logo

Reply from Online Lighting Shop

Thank you for taking the time to leave us such a positive review, we appreciate your feedback

Rated 5 out of 5 stars

Great company to deal withGreat price

Great price. Really well wrapped and great delivery times

24 May 2023
Online Lighting Shop logo

Reply from Online Lighting Shop

Thank you for taking the time to leave us such a positive review, we appreciate your feedback & will pass this onto the team to keep up the good work

Rated 5 out of 5 stars

Happy customer

I was unsure about correct bulbs so I emailed. Very prompt & helpful reply. Light arrived quickly, exactly what I needed

15 May 2023
Online Lighting Shop logo

Reply from Online Lighting Shop

Thank you Joanna for taking the time to leave us such a positive review, we appreciate your feedback & will pass this onto the team to keep up the good work

Rated 5 out of 5 stars

Purchased lighting off this company 3…

Purchased lighting off this company 3 times and have found them efficient and quick to solve any queries. Excellent value for money light fittings.

22 May 2023
Online Lighting Shop logo

Reply from Online Lighting Shop

Thanks so much Elizabeth for your positive review & your continued support to us, we are always delighted to see returning customers

Rated 5 out of 5 stars

Good reliable customer service

We’re happy with the quality of the pendants. Excellent customer service- quick responses to any questions. Overall quite satisfied with their service

10 May 2023
Online Lighting Shop logo

Reply from Online Lighting Shop

Thank you for taking the time to leave us such a positive review, we appreciate your feedback & will pass this onto the team to keep up the good work.

Rated 5 out of 5 stars

The purchased lamps have arrived very…

The purchased lamps have arrived very fast and are of good quality.

14 May 2023
Online Lighting Shop logo

Reply from Online Lighting Shop

Thank you for taking the time to leave us such a positive review. We are delighted to hear you love your new lamp

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